IBM System Storage TS3500, Введение и руководство по планированию

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frame, the type and serial number of each drive, the code version of the library
and each drive, and any machine-detectable features such as additional I/O
stations, capacity expansion, and so forth. In the case of a Problem Call Home, the
library also sends any trace files that are related to the problem.
Problem Call Home
The TS3500 Tape Library or one of its drives detects a problem and the
library performs a Call Home operation to create a Problem Management
Record (PMR) in the IBM Remote Technical Assistance Information
Network (RETAIN). This is a single page of text data that enables the
Support Center or the Service Representative to access an action plan and a
list of parts (called
field replaceable units or FRUs ).
Heartbeat Call Home
The TS3500 Tape Library sends the Heartbeat Call Home on a scheduled
basis in order to ensure proper Call Home functionality. By default, the
Heartbeat Call Home is sent once per week, one hour after a power cycle,
and one hour after a code update is complete.
Test Call Home
When servicing the library, the Service Representative can issue a Test Call
Home operation to RETAIN from the library's operator panel. The library
allows the Service Representative to include drive dumps in the Test Call
Home for analysis, rather than collect dumps by using CETool and
transmitting them through an IBM messaging system. In this way, a drive
dump can be accessed by Support Center personnel through the Call
Home database.
For more information, see:
v
“Remote support through a modem”
v
“Remote support through a system console” on page 60
v
“Remote support security” on page 63
v
“Power requirements for remote support features” on page 123
Remote support through a modem
This section describes remote support to the TS3500 Tape Library (or its drives)
through a modem.
Hardware requirements for remote support by modem vary, depending on
whether you already have one or more IBM tape products that have the remote
support capability. Table 15 indicates the requirements.
Table 15. Requirements for remote support (the Call Home feature)
Quantity of IBM Tape
Products with Remote
Support Capability
Requirement
1
Remote Support Facility (modem and cable; feature code
#2710)
2
Remote Support Switch (feature code #2711). This feature
applies only if you are attaching multiple libraries to one
modem. While still valid, this feature can no longer be
ordered.
3 or more Remote Support Attachment (cable; feature code #2712)
Chapter 1. Introduction
59