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Chapter 7. Solving problems

157

Getting help, service, and information

Getting help, service, and information

Getting

help, s

ervice,

and inf

ormation

If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.

For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical information,
and download device drivers and updates. Some of these pages are:

You can select a country-specific Web site from these pages.

You might also want to visit the Web pages of other companies for information about
other operating systems, software, and accessories. The following are some other Web
sites you might find helpful:

   http://www.lotus.com

   http://www.tivoli.com

   http://www.microsoft.com

   http://www.novell.com

   http://www.sco.com

   http://www.adaptec.com

   http://www.apcc.com

   http://www.norton.com

Help is also available from bulletin boards and online services, as well as by fax and
telephone. This section provides information about these sources.

Services available and telephone numbers listed are subject to change without notice.

http://www.ibm.com

Main IBM home page

http://www.ibm.com/pc

IBM Personal Computing

http://www.ibm.com/pc/support

IBM Personal Computing Support

http://www.ibm.com/pc/us/ibmpc

IBM Commercial Desktop PCs (U.S.)

http://www.ibm.com/pc/us/intellistati
on

IBM IntelliStation Workstations (U.S.)

http://www.ibm.com/pc/us/accessories

Options by IBM (U.S.)

http://www.ibm.com/pc/us/netfinity

IBM Netfinity Servers (U.S.)

http://www.ibm.com/pc/us/server/sguid
e

IBM ServerGuide (U.S.)

http://www.ibm.com/pc/us/netfinity/
system_management

IBM Systems Management (U.S.)

http://www.ibm.com/software/os/warp-
server

IBM OS/2 Warp Server

http://www.ibm.com/pc/techconnect

IBM TechConnect

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Содержание Netfinity 4500R

Страница 1: ...IBM IBM Netfinity 4500R User s Reference SC19 K080 60...

Страница 2: ......

Страница 3: ...IBM IBM Netfinity 4500R User s Reference SC19 K080 60...

Страница 4: ...t warranties and notices on page 165 First Edition March 2000 COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2000 All rights reserved Note to U S Government Users Documentation related to restr...

Страница 5: ...ion kirjanen ennen kuin asennat t m n tuotteen Avant de proc der l installation de ce produit lisez le manuel Safety Information Vor Beginn der Installation die Brosch re mit Sicherheitshinweisen lese...

Страница 6: ...s de instalar este produto leia o folheto Informa es sobre Seguran a Antes de instalar este producto lea la Informaci n de Seguridad L s s kerhetsinformationen innan du installerar den h r produkten S...

Страница 7: ...n any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless in...

Страница 8: ...s required by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the...

Страница 9: ...tement 5 CAUTION The power control button on the device and the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove...

Страница 10: ...viii IBM Netfinity 4500R User s Reference Safety...

Страница 11: ...e support 36 DB2 database support 37 System requirements 37 Installing and configuring the database 37 Activating the database 38 Granting and revoking database privileges 38 Deleting the database 40...

Страница 12: ...5 Identifying problems using LEDs 133 Power supply LEDs 134 Light path diagnostics 134 Diagnostics panel 135 Light path diagnostics table 135 Recovering BIOS 138 Troubleshooting charts 139 Troubleshoo...

Страница 13: ...tions during the design of your server These design features make it possible for you to customize the system hardware to meet your needs today while providing flexible expansion capabilities for the...

Страница 14: ...Integrated functions Netfinity Advanced System Management processor Dual channel Ultra3 SCSI controller One 10BASE T 100BASE TX AMD Ethernet controller Two serial ports One parallel port Two universal...

Страница 15: ...ium III microprocessors Your server comes with one microprocessor installed you can install an additional microprocessor to enhance performance and provide SMP capability Large data storage and hot sw...

Страница 16: ...m occurs with the primary Ethernet connection all Ethernet traffic associated with this primary connection is automatically switched to the redundant NIC This switching occurs without data loss and wi...

Страница 17: ...ng illustration shows the controls and indicators on the front of your server Note The illustrations in this document might differ slightly from your hardware System power light When this green light...

Страница 18: ...under the bezel provides status information about the power supply During normal operation both the AC and DC power lights are on For any other combination of lights see Power supply LEDs on page 134...

Страница 19: ...formation about certain conditions in your server that might affect performance System error light This amber light is lit when a system error occurs An LED on the diagnostic LED panel will also be on...

Страница 20: ...the server in standby mode Note After turning off the server wait at least 5 seconds before pressing the power control button to turn on the server again You can press and hold the power control butt...

Страница 21: ...20 to 24 in and position it so you can view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and lighting P...

Страница 22: ...he length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your server When arranging your workspace Avoid the use of extension co...

Страница 23: ...in a collection of application programs which you can install after your server is up and running See Chapter 4 Using the ServerGuide CDs on page 21 for more detailed information ServeRAID programs Th...

Страница 24: ...n settings appear on this summary screen You cannot edit the fields This choice appears on both the full and limited Configuration Setup Utility menus System Information Select this choice to display...

Страница 25: ...ls of password protection Power on Password Select this choice to set or change a power on password See Using passwords on page 15 for more information Administrator Password Select this choice to set...

Страница 26: ...hidden Core Chipset Control Select this choice to modify settings that control features of the core chip set on the system board Attention Do not make changes here unless directed to do so by an IBM...

Страница 27: ...w or clear error logs Select POST Error Log to view the three most recent error codes and messages that the system generated during POST You can also select Clear error logs to clear the contents of t...

Страница 28: ...password override switch Remove the battery and then install the battery Setting the password override switch The following illustration shows the location of the password override switch switch 8 of...

Страница 29: ...he default SCSI IDs Locate and correct configuration conflicts Perform a low level format on a SCSI hard disk The following sections provide the instructions needed to start the SCSISelect Utility and...

Страница 30: ...ppear on the SCSISelect Utility menu Configure View Host Adapter Settings Select this choice to view or change the SCSI controller settings To reset the SCSI controller to its default values press F6...

Страница 31: ...SCSI IDs that are assigned to each device or to format a SCSI device To use the utility program select a drive from the list Read the screens carefully before making a selection Note If you press Ctrl...

Страница 32: ...20 IBM Netfinity 4500R User s Reference Using the SCSISelect utility program...

Страница 33: ...tfinity Server Library or visit our Web site at http www ibm com pc coupon The ServerGuide package provides the following features and programs to make setup easier Simple to use GUI interface with on...

Страница 34: ...ion CD Con d Diskette free installation available fro Windows 2000 Windows NT and NetWare Provides a Replicated installation path for multiple Windows 2000 Windows NT Server 4 0 and Windows Enterprise...

Страница 35: ...nd microcode firmware levels for supported options then checks the CD for a newer level CD content can be newer than the hardware ServerGuide can flash update the BIOS level The ServeRAID configuratio...

Страница 36: ...ired diskettes you must create as well as the optional diskettes you might want to create The diskettes you can create are the device driver diskettes that match the installed adapters or controllers...

Страница 37: ...are using Refer to the NOS specific installation instructions that are printed on each ServerGuide Netfinity Applications CD label Note You will also receive a TechConnect CD with your server You mus...

Страница 38: ...OS is supported on your server If the NOS is supported either there is no logical drive defined ServeRAID systems or the ServerGuide system partition is not present Run the setup and configuration pro...

Страница 39: ...ity Manager services just as though the remote system were part of the managing system network Netfinity Manager for Web Netfinity Manager for Web enables access and remote control of the Netfinity Ma...

Страница 40: ...sion 3 0 or later Approximately 19 MB 22 MB of hard disk space space required depends on system configuration A LAN adapter card and one or more of the following communications protocols IBM TCP IP fo...

Страница 41: ...rosoft SNA Server can communicate with other Netfinity Manager systems using any of the other supported SNA stacks A 9600 baud or greater modem optional The hard disk requirement for Client Services f...

Страница 42: ...evel access to the system Starting the Netfinity Manager installation program For instructions on installing Client Services for Netfinity Manager see the documentation listed in Getting more informat...

Страница 43: ...lation process 4 Choose a drive and directory from which the Netfinity Manager program files will be copied Type in the Directory to Install from field the drive and directory name where the Netfinity...

Страница 44: ...station Control to monitor or control the screen display of remote systems that are running Netfinity Manager or Client Services for Netfinity Manager Update Connector Manager NT 4 0 TCP IP and Web Br...

Страница 45: ...ty Manager Installation with Web Enhancement installation configuration is selected Note The graphical user interface GUI program files for DMI Browser ECC Memory Setup System Partition Access RAID Ma...

Страница 46: ...ppear on the screen No field will appear beneath the Driver Enabled check box if you select the IPX or TCP IP Network Driver 3 When enabling the NetBIOS Network Driver a network address will be select...

Страница 47: ...If the Show Network Support option is enabled the Netfinity Manager Support Program or Network Interface will be visible as a minimized process in the Windows NT 4 0 task bar This enables the user to...

Страница 48: ...anges that must be made to the CONFIG SYS file Click either Yes or No Note These changes must be made to the system configuration for Netfinity Manager to run correctly If you click Yes the installati...

Страница 49: ...6 Attention Using Netfinity Manager database support with systems running unsupported versions of DB2 or the DB2 Client might cause unpredictable results and might halt the system See the DB2 Installa...

Страница 50: ...abasename where databasename is the name of the database as specified in the database installation step c Press Enter 2 Bind the package and the database To prepare SQL statements stored in the bind f...

Страница 51: ...s on OS 2 systems 1 Use the GRANT EXECUTE command to enable Netfinity Manager to access the database Type the following command at the OS 2 prompt DB2 GRANT EXECUTE ON PACKAGE NETFIN DB2SQLC0 TO PUBLI...

Страница 52: ...n catalog the database to that node Once this step has been completed the name of the Netfinity Manager database will appear in the System Information Tools Database Selection window Deleting the data...

Страница 53: ...ort system data to a Lotus Notes database install the Netfinity Manager database template on the Lotus Notes server During Netfinity Manager installation a Lotus Notes database template file named NET...

Страница 54: ...Manager to an easy to browse Lotus Notes database Browsing the Netfinity Manager Lotus Notes database To browse the data contained in the Netfinity Manager Lotus Notes database 1 Open the Netfinity Da...

Страница 55: ...by Netfinity Database Administration after use Do not use this ID for exports Notes a In OS 2 and Windows 95 NETFIN must either be the owner of the database or must be given administrator authority b...

Страница 56: ...nity Manager tables To create the tables needed to enable Netfinity Manager to export data 1 Open the Netfinity Manager Database Administration service The Netfinity Manager Database Administration se...

Страница 57: ...Click Revoke b In the User ID field type the user ID that will have access to the database revoked c Deselect privileges to be revoked for this ID All privileges Insert Delete Select and Update are se...

Страница 58: ...ver ODBC IBM DB2 Universal Database 5 0 Yes DB2 Driver Yes DB2 Driver Yes DB2 Driver Yes DB2 Driver Yes DB2 Driver ODBC Microsoft SQL Version 7 0 Yes Microsoft SQL Driver Yes Microsoft SQL Driver Yes...

Страница 59: ...y Manager database support see Netfinity Manager database support on page 36 c The Netfinity Manager folder also contains a Netfinity Database Administration object You can use Netfinity Database Admi...

Страница 60: ...ystems with certain system configurations These services are Alert on LAN Configuration available only on systems running Windows 95 or later or Windows NT 4 0 or later Capacity Management available o...

Страница 61: ...as well as any text that was generated and any action taken by the Alert Manager Individual or multiple alerts can be selected from the log and printed for later reference or deleted once problems are...

Страница 62: ...to and from remote Netfinity Manager systems on the network Power On Error Detect The Power On Error Detect service can warn you immediately when a remote Netfinity Manager system has start up problem...

Страница 63: ...w The Screen View service takes a snapshot of the system graphic display or any remote system running Netfinity Manager or Client Services for Netfinity Manager and displays it on the screen These sna...

Страница 64: ...ured alerts Data is continually collected from the time the system starts A sophisticated data handling technique is used to weigh the individual values average concurrent samples and post single valu...

Страница 65: ...EXE includes a parameter WAIT that you can use to specify the number of seconds that NETFBASE EXE will wait before starting During Netfinity Manager installation the Netfinity Manager Network Interfa...

Страница 66: ...n this directory README SCO Client Services for Netfinity Manager for SCO UnixWare Read Me Text file that contains installation and setup information for Client Services for Netfinity Manager for SCO...

Страница 67: ...ry After an installation source directory has been created use a response file and the Netfinity Manager installation program command line parameters The Netfinity Manager installation program support...

Страница 68: ...Version 2 Do not remove this comment line Netfinity Manager Installation Manager 16900 Advanced System Management Support ServProc 450 Capacity Manager Enhancement CapMgt 5600 Remote Workstation Cont...

Страница 69: ...id for a given target machine In most cases it should be the reserved string NULL The easiest way to customize an installation is to simply put a semicolon in front of any service that you want to rem...

Страница 70: ...58 IBM Netfinity 4500R User s Reference Netfinity Manager...

Страница 71: ...nts while the system is running provided that your system is configured to support this function For complete information about installing or removing a hot swap component see the detailed information...

Страница 72: ...lustration identifies system board connectors for user installable options Note The illustrations in this document might differ slightly from your hardware PCI slot 5 64 bit 33 MHz J44 PCI slot 4 64 b...

Страница 73: ...The illustrations in this document might differ slightly from your hardware Internal SCSI channel B J29 Internal SCSI channel A J17 Main power J4 Power J51 DASD SCSI system management J5 Power system...

Страница 74: ...llowing illustration shows the external port connectors on the system board Note The illustrations in this document might differ slightly from your hardware Parallel port J22 Video Advanced System Man...

Страница 75: ...nstalled on any of the jumper blocks Boot block jumper If the BIOS has become corrupted such as from a power failure during a flash update you can recover the BIOS using the boot block jumper and a BI...

Страница 76: ...if one is set The default setting is Off 7 Reserved The default setting is Off 6 Clock frequency selection When On sets the host bus speed to 100 MHz When Off the host bus speed is 133 MHz The defaul...

Страница 77: ...stem has exceeded the power capabilities of the installed power supply units NMI Non maskable interrupt occurred TEMP System temperature exceeded maximum rating FAN A fan failed or is operating slowly...

Страница 78: ...u intend to install Back up all important data before you make changes to disk drives Have a small flat blade screwdriver available For a list of supported options for your server refer to http www ib...

Страница 79: ...erver as you lean over it Take care to avoid dropping any metallic objects such as paper clips hair pins or screws into the server Handling static sensitive devices When you handle Electrostatic Disch...

Страница 80: ...erst het boekje met veiligheidsvoorschriften Les heftet om sikkerhetsinformasjon Safety Information f r du installerer dette produktet Antes de instalar este produto leia o folheto Informa es sobre Se...

Страница 81: ...ste producto lea la Informaci n de Seguridad L s s kerhetsinformationen innan du installerar den h r produkten Statement 4 18 kg 37 lbs 32 kg 70 5 lbs 55 kg 121 2 lbs CAUTION Use safe practices when l...

Страница 82: ...ignal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open th...

Страница 83: ...ontrol button on the device and the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from...

Страница 84: ...onnect all external cables and power cords 3 Release the left and right side latches and pull the server out of the rack enclosure until both slide rails lock Note When the server is in the locked pos...

Страница 85: ...of the PCI expansion slots on the system board Note The illustrations in this document might differ slightly from your hardware Adapter considerations Before you continue with the adapter installation...

Страница 86: ...system scans PCI slots 1 through 5 to assign system resources then the system starts boots the PCI devices in the following order if you have not changed the boot precedence from the default PCI slots...

Страница 87: ...instructions that come with the adapter for any requirements or restrictions 4 Remove the expansion slot cover a Loosen and remove the screw on the top of the expansion slot cover b Slide the expansio...

Страница 88: ...now otherwise go to Installing the server cover and bezel on page 92 Installing internal drives Installinginternal drives If you add different types of drives your system can read multiple types of me...

Страница 89: ...ckplane is a printed circuit board behind the bay Note The server s EMI integrity and cooling are both protected by having the 5 25 inch bays covered or occupied When you install a drive save the fill...

Страница 90: ...sequence proceeds from the lowest SCSI ID to the highest 0 to 15 Ensure that the device you are installing is not terminated It is not necessary to set termination jumpers on internal SCSI devices The...

Страница 91: ...stall the hard disk drive in the hot swap bay a Ensure the tray handle is open that is perpendicular to the drive b Align the drive tray assembly with the guide rails in the bay c Gently push the driv...

Страница 92: ...static electricity For details on handling these devices refer to the following Web site and search for ESD http www ibm com 1 Review the information in Before you begin on page 66 and in Safety infor...

Страница 93: ...ling a SCSI device continue with the next step If you are installing an IDE device go to step 11 on page 82 10 To install a SCSI device a Attach the connector on the 1 drop SCSI cable for the non hot...

Страница 94: ...bezel on page 92 Installing memory modules Installingmemory modules Adding memory to your server is an easy way to make programs run faster You can increase the amount of memory in your server by ins...

Страница 95: ...breaking the retaining clips or damaging the DIMM connectors handle the clips gently 4 Install the DIMM a Turn the DIMM so that the pins align correctly with the connector b Insert the DIMM into the c...

Страница 96: ...or a list of supported operating systems see http www ibm com pc us compat on the World Wide Web 3 Your server comes with one microprocessor installed in the microprocessor connector that is farther a...

Страница 97: ...ector Store the terminator card in a safe place in the static protective package that your new microprocessor is shipped in you will need to install it again if you ever remove the microprocessor and...

Страница 98: ...terminator card in the appropriate microprocessor connector and to remove the VRM 8 Install the air baffle Make sure the sides of the air baffle fit inside the brackets on the server 9 Install the fan...

Страница 99: ...n a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable pa...

Страница 100: ...e to seat the power supply in the bay 4 Plug the power cord for the added power supply into the power cord connector on the rear of the server 5 Route the power cord through the cable management arm S...

Страница 101: ...nd power cords then remove the cover and bezel See Removing the cover and bezel on page 72 3 Remove the filler panels from the bays below the CD ROM drive 4 Refer to the documentation provided with th...

Страница 102: ...kit Routing the Advanced System Management Interconnect option cable Route the Advanced System Management Interconnect option cable as shown in the following illustration Note The illustrations in th...

Страница 103: ...the cover See Removing the cover and bezel on page 72 Attention To ensure proper system cooling do not remove the top cover for more than 30 minutes during this procedure 2 The LED on the failing fan...

Страница 104: ...press the bezel toward the server until it clicks into place To complete the installation If you disconnected any cables from the back of the server reconnect the cables then plug the power cords into...

Страница 105: ...SPP Enhanced Parallel Port EPP and Extended Capability Port ECP Viewing or changing the parallel port assignments You can use the built in Configuration Setup Utility program to configure the paralle...

Страница 106: ...keys to advance through the settings available Note When you configure the parallel port as bidirectional use an IEEE 1284 compliant cable The maximum length of the cable must not exceed 3 meters 9 8...

Страница 107: ...ata 1 4 I O Data 2 Data 2 5 I O Data 3 Data 3 6 I O Data 4 Data 4 7 I O Data 5 Data 5 8 I O Data 6 Data 6 9 I O Data 7 Data 7 10 I ACK ACK 11 I BUSY WAIT 12 I PE paper end PE paper end 13 I SLCT selec...

Страница 108: ...on the rear of your server Note If you attach a standard non USB keyboard to the keyboard connector the USB ports and devices will be disabled during the power on self test POST The following table s...

Страница 109: ...hannels are internal Each of these channels supports up to 15 SCSI devices In addition this controller uses Double transition clocking to achieve high transfer rates Domain name validation to negotiat...

Страница 110: ...cables for use with external devices contact your IBM reseller or IBM marketing representative For information about the maximum length of SCSI cable between the terminated ends of the cable refer to...

Страница 111: ...a 5 45 Data 5 12 Data 6 46 Data 6 13 Data 7 47 Data 7 14 Data P 48 Data P 15 Ground 49 Ground 16 DIFFSENS 50 Ground 17 Term power 51 Term power 18 Term power 52 Term power 19 Reserved 53 Reserved 20 G...

Страница 112: ...r and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 3 From the main menu select Devices and I O Ports then press Enter Note The Device and I O Ports cho...

Страница 113: ...ors for attaching additional external USB devices USB technology provides up to 12 megabits per second Mbps speed with a maximum of 127 external devices and a maximum signal distance of five meters 16...

Страница 114: ...itching occurs without any user intervention When the primary link is restored to an operational state the Ethernet traffic switches back to the primary Ethernet controller The switch back to the prim...

Страница 115: ...ontroller When the slot number of the integrated Ethernet controller is determined reload the driver with the appropriate parameters 3 When the driver is loaded bind it to a protocol stack The failove...

Страница 116: ...You can attach a dedicated modem to the D shell system management connector on the rear of your server to communicate with the integrated Netfinity Advanced System Management Processor The RS 485 fun...

Страница 117: ...ons in this document might differ slightly from your hardware Installing the server in a rack Refer to the Rack Installation Instructions for complete details on rack installation and removal of your...

Страница 118: ...106 IBM Netfinity 4500R User s Reference Input Output ports...

Страница 119: ...light emitting diodes LEDs to help you identify problems with server components These LEDs are part of the light path diagnostics that are built into your server By following the path of lights you ca...

Страница 120: ...No Yes Yes Yes Check all cables for loose connections and verify that all optional devices you installed are on the Server Proven list You can view the Server Proven list at http www ibm com pc compa...

Страница 121: ...eps another pause and four more consecutive beeps The possible types of beep codes that your server might emit include the following No beeps If no beep occurs after your server completes POST that is...

Страница 122: ...er call for service If you are using an optional video adapter replace the failing video adapter One long and two short beeps A video I O adapter ROM is not readable or the video subsystem is defectiv...

Страница 123: ...yboard controller test has failed 2 2 3 CMOS power failure and checksum checks have failed 2 2 4 CMOS configuration information validation has failed 2 3 2 Screen memory test has failed 2 3 3 Screen r...

Страница 124: ...or resetting the server might cause this problem Action Start the Configuration Setup Utility program and verify that all settings are correct Use the Cache Control selection in the Advanced Setup me...

Страница 125: ...er until you replace the battery However you must run the Configuration Setup Utility program and set the time and date and other custom settings each time you turn on the server 162 A change in devic...

Страница 126: ...itional information on the memory error If the problem persists call for service 175 A vital product data VPD error occurred Action Call for service 176 177 178 A security hardware error occurred Acti...

Страница 127: ...he DIMM call for service If the memory tests do not fail call for service 3 If no error LED is on the error logs in the Configuration Setup Utility program might provide additional information on the...

Страница 128: ...e or other pointing device turn off the server and disconnect that device Wait at least 5 seconds then turn on the server If the error message goes away replace the device 602 Invalid diskette boot re...

Страница 129: ...the cable to the operator information panel is connected If the problem persists call for service 1302 Cable to Power and Reset pushbuttons not detected Action Make sure that the cable to the Power an...

Страница 130: ...ion Setup menu Go to step 3 No Follow the instructions on the screen to add the drive then save the changes and exit the Configuration Setup menu Restart the server 3 Is an operating system installed...

Страница 131: ...ting device If the POST error message reappears run the diagnostic tests to isolate the problem If the diagnostic tests do not find a problem and the POST error message remains call for service 000120...

Страница 132: ...adapter might be defective Call for service 00180400 A PCI adapter has requested a memory address that is not available Action If all memory addresses are being used you might need to remove an adapte...

Страница 133: ...on Update the system BIOS to a level that supports the microprocessors installed in the server 01298200 Microprocessor speed mismatch Action The microprocessors installed do not run at the same speed...

Страница 134: ...d error messages The server diagnostic programs are stored in upgradable read only memory ROM on the system board These programs are the primary method of testing the major components of your server S...

Страница 135: ...test failure that was encountered These codes are for trained service personnel and are described in the Hardware Maintenance Manual iii is the three digit device ID These codes are for trained servi...

Страница 136: ...agnostic Programs screen appears select the test you want to run from the list that appears then follow the instructions on the screen Notes a If the server stops during testing and you cannot continu...

Страница 137: ...st log is cleared Diagnostic error message tables The following tables provide descriptions of the error messages that might appear when you run the diagnostic programs Important If diagnostic error m...

Страница 138: ...tab and latch on hot plug PCI slot n are closed correctly If the problem persists call for service 030 SCSI interface Failed SCSI adapter in slot n failed register counter power test where n is the sl...

Страница 139: ...figuration Utility If the problem persists call for service On system board adapter drive configuration error Logical drive on system board adapter Adapter in slot n memory allocation error where n is...

Страница 140: ...d xyz is installed but not functioning where xyz identifies the microprocessor that is causing the error message Microprocessor in socket id xyz where xyz identifies the microprocessor that is causing...

Страница 141: ...orresponding to Microprocessor in socket id xyz is not installed where xyz identifies the microprocessor whose VRM is causing the error message Install a VRM If the problem persists call for service 1...

Страница 142: ...oblem remains replace the DIMM If the problem persists call for service Test setup error Corrupt BIOS in ROM If your server does not have the latest level BIOS installed update the BIOS to the latest...

Страница 143: ...ocket id xyz where xyz identifies the microprocessor that is causing the error message Failed Microprocessor in socket ID xyz where xyz identifies the microprocessor that is causing the error message...

Страница 144: ...for device n on adapter m where n is the number of the device and m is the adapter number The unload eject push button test failed for device n on adapter m where n is the number of the device and m...

Страница 145: ...icable No modem was detected 1 Verify that the modem is properly attached to the server 2 If the problem remains replace the modem If the problem persists call for service PCI modem detected but not e...

Страница 146: ...to the server This feature helps you isolate the problem if an error causes the server to shut down See Light path diagnostics AC power LED DC power LED Description and action On On The power supply...

Страница 147: ...tion None The Advanced System Management Processor has failed Verify that the Advanced System Management Processor LED on the system board is on Have the system serviced PS1 Power supply 1 has failed...

Страница 148: ...ersists have the system serviced FAN A fan has failed or is operating too slowly Note A failing fan can also cause the TEMP LED to be on Check the LEDs on the fan assemblies and replace the indicated...

Страница 149: ...dapter from the information in the error log try to determine the failing adapter by removing one adapter at a time from PCI bus B PCI slots 3 4 and 5 and restarting the server after each adapter is r...

Страница 150: ...tains a protected area that cannot be overwritten The recovery boot block is a section of code in this protected area that enables the server to start up and to read a flash diskette The flash utility...

Страница 151: ...ng is underway a further progress report Programming block n of 7 yy is displayed When the procedure completes the following message is displayed Recovery complete remove the diskette and return boot...

Страница 152: ...D ROM drive If the problem remains call for service CD ROM drive is not recognized Diskette drive If there is a diskette in the drive verify that 1 The diskette drive is enabled in the Configuration S...

Страница 153: ...connected and the device drivers are installed correctly 2 Try using another mouse or pointing device If the problem remains call for service Memory problems Verify that 1 The memory modules are seat...

Страница 154: ...l for service Wavy unreadable rolling distorted screen or screen jitter If the monitor self tests show the monitor is OK consider the location of the monitor Magnetic fields around other devices such...

Страница 155: ...iling option is a SCSI option verify that 1 The cables for all external SCSI options are connected correctly 2 The last option in each SCSI chain or the end of the SCSI cable is terminated correctly 3...

Страница 156: ...This port does not appear in the Configuration Setup Utility program menus it can be configured using Netfinity Manager 2 The serial port adapter if you installed one is seated properly If the problem...

Страница 157: ...r cable or hub Software problem To determine if problems are caused by the software verify that 1 Your server has the minimum memory requirements needed to use the software For memory requirements ref...

Страница 158: ...ich operating system you are using see the Ethernet controller device driver README file Ethernet controller troubleshooting chart You can use the following troubleshooting chart to find solutions to...

Страница 159: ...the LEDs The function of this LED can be changed by device driver load parameters If necessary remove any LED parameter settings when you load the device drivers Data is incorrect or sporadic Check t...

Страница 160: ...rect parameter keyword Action Reload the driver using the correct keyword PCNTNW NW 054 The adapter did not respond to the initialization command Explanation The adapter did not respond when the drive...

Страница 161: ...hare an IRQ with any other device PCNTNW NW 075 The Multiple Link Interface Driver MLID cannot be registered with the Link Support Layer LSL Explanation An error occurred while the driver was trying t...

Страница 162: ...that the Ethernet controller is enabled If the Ethernet controller is enabled go to Starting the diagnostic programs on page 124 to run the diagnostic programs PCNTNW NW 165 The device was not found a...

Страница 163: ...rnet controller is enabled If the Ethernet controller is enabled go to Starting the diagnostic programs on page 124 to run the diagnostic programs PCNTND 16 PCI scan specified device not found Explana...

Страница 164: ...cified IOBASE is already in use Explanation The specified I O address number is already in use by another Ethernet controller or device Action Remove the I O address setting in the PROTOCOL INI file P...

Страница 165: ...roller is enabled run the diagnostic programs pnt0 12 Device failed checksum test Explanation The driver cannot find an Ethernet controller Action Verify that the Ethernet controller is enabled If the...

Страница 166: ...failed Out of range IPL Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETC...

Страница 167: ...S and Canada call your IBM reseller or IBM marketing representative Note After you replace the battery you must reconfigure your server and reset the system date and time To replace the battery 1 Rev...

Страница 168: ...nder the battery clip d Ensure that the battery clip is touching the base of the battery socket by pressing gently on the clip 4 Insert the new battery a Tilt the battery so that you can insert it int...

Страница 169: ...p www tivoli com http www microsoft com http www novell com http www sco com http www adaptec com http www apcc com http www norton com Help is also available from bulletin boards and online services...

Страница 170: ...when you call Machine Type and Model Serial numbers of your IBM hardware products Description of the problem Exact wording of any error messages Hardware and software configuration information If poss...

Страница 171: ...uting home page is http www ibm com pc You can find support information for your IBM products including supported options on the IBM Personal Computing Support page at http www ibm com pc support If y...

Страница 172: ...d and corrected quickly and easily In addition to a modem a remote access application program is required This service is not available for servers There might be a charge for this service depending o...

Страница 173: ...ce When you register with the International Warranty Service Office you will receive an International Warranty Service Certificate 1 Response time will vary depending on the number and complexity of i...

Страница 174: ...nd configuring your out of warranty IBM computer Installing and configuring non IBM options in IBM computers Using IBM operating systems in IBM and non IBM computers Using application programs and gam...

Страница 175: ...S call 1 800 772 2227 In Canada call 1 800 465 7999 In all other countries contact your HelpCenter Warranty and repair services You can upgrade your standard hardware warranty service or extend the s...

Страница 176: ...ation Ordering publications Additional publications are available for purchase from IBM For a list of publications available in your country In the U S Canada and Puerto Rico call 1 800 879 2755 In ot...

Страница 177: ...purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term M...

Страница 178: ...ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Unless specif...

Страница 179: ...seller for any reason You should remove all such information from the Machine prior to its return Production Status Each IBM Machine is manufactured from new parts or new and used parts In some cases...

Страница 180: ...rvice is performed The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications The warran...

Страница 181: ...nty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine an...

Страница 182: ...if recurring 12 months charges apply for the Machine that is the subject of the claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and you...

Страница 183: ...993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Sect...

Страница 184: ...as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded Extent of Warranty The second paragraph d...

Страница 185: ...entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid b...

Страница 186: ...s at your own risk Edition Notice INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IM...

Страница 187: ...tury This IBM PC product cannot prevent errors that might occur if software you use or exchange data with is not ready for the Year 2000 IBM software that comes with this product is Year 2000 Ready Ho...

Страница 188: ...pacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with...

Страница 189: ...may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under...

Страница 190: ...d set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intend...

Страница 191: ...an Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel...

Страница 192: ...180 IBM Netfinity 4500R User s Reference...

Страница 193: ...101 USB port 101 video 96 connectors external port connectors 62 internal cable 61 options 60 controller video 73 controls on front of server 5 cooling 2 cover removing 72 replacing 92 D DC power ligh...

Страница 194: ...eyboard See keyboard port mouse See mouse port parallel See parallel port pointing device See pointing device port SCSI See SCSI port serial See serial port Ultra3 SCSI See Ultra3 SCSI port Universal...

Страница 195: ...c emission Class A notice 176 United States FCC Class A notice 176 Universal Serial Bus port connector 101 description 101 pin assignments 101 USB port connector 101 description 101 pin assignments 10...

Страница 196: ...184 IBM Netfinity 4500R User s Reference...

Страница 197: ......

Страница 198: ...IBM Part Number 19K0806 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SC19 K080 60 07SC19K08060 19K0806 0419K0806...

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