Software
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
A
suspected
software
problem
occurred.
1.
To
determine
whether
the
problem
is
caused
by
the
software,
make
sure
that:
v
The
computer
has
the
minimum
memory
that
is
needed
to
use
the
software.
For
memory
requirements,
see
the
information
that
comes
with
the
software.
If
you
have
just
installed
an
adapter
or
memory,
you
might
have
a
memory-address
conflict.
v
The
software
is
designed
to
operate
on
the
computer.
v
Other
software
works
on
the
computer.
v
The
software
works
on
another
computer.
2.
If
you
received
any
error
messages
when
using
the
software
program,
see
the
information
that
comes
with
the
software
for
a
description
of
the
messages
and
suggested
solutions
to
the
problem.
3.
Contact
the
place
where
you
purchased
the
software.
USB
port
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
All
or
some
keys
on
the
USB
keyboard
do
not
work.
1.
If
you
have
installed
a
USB
keyboard,
run
the
Configuration/Setup
Utility
program
and
enable
keyboardless
operation
to
prevent
the
POST
error
message
301
from
being
displayed
during
startup.
2.
Make
sure
that
the
computer
and
the
monitor
are
turned
on.
3.
If
a
USB
hub
is
in
use,
disconnect
the
USB
device
from
the
hub
and
connect
it
directly
to
the
computer.
4.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
computer
each
time:
a.
Keyboard
b.
(Trained
service
technician
only)
System
board
36
IBM
IntelliStation
M
Pro
Type
6218
and
9236:
Problem
Determination
and
Service
Guide
Содержание IntelliStation M Pro 6218
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Страница 168: ...Part Number 31R1998 Printed in USA 1P P N 31R1998...
