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© Copyright IBM Corp.  2001

 33

Chapter 5. Solving problems

This chapter provides basic troubleshooting information to help you resolve some 
common problems that might occur while setting up the server.

If you cannot locate and correct the problem using the information in this chapter, see 
the section on solving problems in the User’s Reference on the xSeries 360 Documen-
tation
 CD and the “Server Support” flowchart in the front of this booklet.

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related 
problems:

POST beep codes and error messages

The power-on self-test (POST) generates beep codes and messages to indicate 
successful test completion or the detection of a problem.  See “POST beep code 
descriptions” on page 34 and “POST error messages” on page 35 for more infor-
mation.

Diagnostic programs and error messages

The server diagnostic programs are stored in upgradable read-only memory 
(ROM) on the system board.  These programs are the primary method of testing 
the major components of the server.  See the solving problems section in the 
User’s Reference on the xSeries 360 Documentation CD for more information.

Light Path Diagnostics feature

The server has light-emitting diodes (LEDs) to help you identify problems with 
server components.  By following the light path, you can quickly identify the type of 
problem that occurred.  The light path begins with the LEDs on the operator infor-
mation panel.  See “Light Path Diagnostics” on page 37 for further information.

Troubleshooting charts

These charts list problem symptoms and suggested steps to correct the problems.  
See “Troubleshooting charts” on page 37 for an abbreviated chart.  See the solv-
ing problems section in the User’s Reference on the xSeries 360 Documentation 
CD for a complete chart.

Customized support page

You can create a customized support page that is specific to your hardware, com-
plete with frequently asked questions, parts information, technical hints and tips, 
and downloadable files.  In addition, you can choose to receive electronic mail (e-
mail) notifications whenever new information becomes available about your regis-
tered products.

After you register and create a profile for your IBM products, you can diagnose 
problems using the IBM Online Assistant and you can participate in the IBM dis-
cussion forum. For more detailed information about registering and creating a cus-
tomized profile for your IBM products, visit the following addresses on the World 
Wide Web:

http://www.ibm.com/pc/register
http://www.ibm.com/pc/support

   

Содержание Eserver xSeries 360 Type 8686

Страница 1: ...IBM IBM xSeries 360 Type 8686 Installation Guide...

Страница 2: ...ndix A Warranty information on page 47 and Appendix B Notices on page 57 Second Edition March 2002 Copyright International Business Machines Corporation 2001 All rights reserved US Government Users Re...

Страница 3: ...e server 21 Chapter 3 Server power controls and indicators 23 Turning on the server 23 Turning off the server 23 Standby mode 24 Server controls and indicators 25 Operator information panel 27 Chapter...

Страница 4: ...ppendix B Notices 57 Edition notice 57 Trademarks 58 Important notes 58 Electronic emission notices 59 Federal Communications Commission FCC statement 59 Industry Canada Class A emission compliance st...

Страница 5: ...uin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Pr...

Страница 6: ...ard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded e...

Страница 7: ...en laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in expo...

Страница 8: ...utton on the device and the power switch on the power sup ply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical...

Страница 9: ...rrent and energy levels are present inside any compo nent that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a...

Страница 10: ...x IBM xSeries 360 Type 8686 Installation Guide...

Страница 11: ...xSeries 360 Documentation CD which provides detailed informa tion about this server For complete rack installation and removal instructions see the Rack Installation Instructions provided with your s...

Страница 12: ...in Weight 25 kg 55 1 lb to 31 7 kg 70 lb depending upon configuration Integrated functions Light Path Diagnostics Ultra160 SCSI controller One 10BASE T 100BASE TX Intel Ethernet controller Remote Sup...

Страница 13: ...n to install options in the server read the following information Become familiar with the information provided in Safety beginning on page v and Handling static sensitive devices These guidelines wil...

Страница 14: ...or humidity and increases static electricity Major components of the xSeries 360 The orange color on components and labels in the server identifies hot swap or hot plug components You can install or r...

Страница 15: ...r Microprocessor VRM Hot swap fans Hot swap fans Hot swap power supply Power supply filler panel Bezel Hot swap hard drive Hot swap drive filler panel Memory board Memory board VRM Dual inline memory...

Страница 16: ...6 IBM xSeries 360 Type 8686 Installation Guide...

Страница 17: ...guidelines when you work inside a server that is turned on Note Operating the server for more than 30 minutes with the top cover removed might damage server components Avoid loose fitting clothing on...

Страница 18: ...em board for pluggable components and the location of the two nonpluggable VRMs used for the PCI X slots Adapter considerations This server supports the following adapter configurations Bus A hot plug...

Страница 19: ...rrupt technique to configure PCI PCI X adapters You can use this technique to install PCI PCI X adapters that currently do not sup port sharing of PCI interrupts PCI X slots 3 through 6 are on PCI bus...

Страница 20: ...mage from static electricity For details on handling these devices see Handling static sensitive devices on page 3 5 Remove the adapter from the static protective package and install the adapter press...

Страница 21: ...indicates that the onboard SCSI controller has been disabled and that the RAID adapter is controlling the internal hard disk drives 9 If you are installing a ServeRAID adapter and plan to use externa...

Страница 22: ...d in each bay 3 Install the hard disk drive in the hot swap bay a Ensure that the tray handle is open that is perpendicular to the drive b Align the drive assembly with the guide rails in the bay c Ge...

Страница 23: ...ura tion has changed Start the Configuration Setup Utility program and select Save Settings See Chapter 4 Configuring the server on page 29 for more informa tion Complete the following steps to instal...

Страница 24: ...g latches are in the open position Insert the DIMM by pressing it straight into the slot Make sure that the locking latches snap into the closed position If a gap exists between the DIMM and the latch...

Страница 25: ...d supports up to four microprocessors With more than one microprocessor the server can operate as a symmetric multiprocessing SMP server With SMP cer tain operating systems and application programs ca...

Страница 26: ...ischarge Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices see Handling static sensitive devices on page 3 3 Lift off the microproces...

Страница 27: ...surface on the server then remove the microprocessor from the package b Lift the locking lever on the socket to permit plugging in the microprocessor c Align the triangle icon on the microprocessor w...

Страница 28: ...you install or remove a power supply observe the following precau tions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage...

Страница 29: ...as illustrated at Cabling the server on page 21 Plug the other end of the power cord into a properly grounded electrical outlet 7 Verify that the dc power and ac power LEDs on the front of the power s...

Страница 30: ...e two tabs at the top of the bezel snap into place 7 Continue with Installing the server in the rack Installing the server in the rack Install the server in the rack cabinet For complete rack installa...

Страница 31: ...s before you install certain options 3 If you have just plugged the power cords of the server into an electrical outlet you must wait 30 seconds before pressing the power control button For informatio...

Страница 32: ...22 IBM xSeries 360 Type 8686 Installation Guide After you have installed the server in the rack and connected all the needed cables go to Turning on the server on page 23...

Страница 33: ...tely by means of the Remote Supervisor Adapter When you start the server for the first time after you add or remove an internal option or an external SCSI device you might see a message telling you th...

Страница 34: ...pressing the power control button to turn on the server again You can disconnect the server power cords from the power source to shut off all power immediately without damaging the server Note Wait a...

Страница 35: ...sk drive filler panels A filler panel is used to cover empty hard disk drive bays A filler panel must be installed in each empty bay to ensure proper system cool ing Activity LED Each hot swap hard di...

Страница 36: ...n the related network Remote Supervisor Adapter Ethernet port This port enables you to manage the server from a remote location Remote Supervisor Adapter fault LED This LED indicates that the Remote S...

Страница 37: ...er s Reference on the xSeries 360 Documentation CD Reset button Press this button to reset the server and run the power on self test POST Power control button If the server is in operational mode pres...

Страница 38: ...28 IBM xSeries 360 Type 8686 Installation Guide...

Страница 39: ...For information about using this utility see Using the PXE Boot Agent Utility program on page 31 Note The RPL selection for the Boot Protocol option is not supported for this server ServerGuide CDs T...

Страница 40: ...rrect configuration conflicts Note If the server has a redundant arrays of independent disks RAID adapter installed use the configuration method that is supplied with the RAID adapter to view or chang...

Страница 41: ...er to select a choice from the menu Press Esc to return to the previous menu Press the F4 key to exit 4 Follow the instructions on the screen to change the settings of the selected items then press En...

Страница 42: ...support Remote power control Remote firmware update and access to critical server settings Microsoft Windows NT and Windows 2000 blue screen capture Independent power which enables around the clock ac...

Страница 43: ...Path Diagnostics feature The server has light emitting diodes LEDs to help you identify problems with server components By following the light path you can quickly identify the type of problem that o...

Страница 44: ...ssages on page 35 for descriptions of the text messages that might appear Three short beeps A system memory error has occurred This combination occurs only if the video basic input output system BIOS...

Страница 45: ...error occurred during the memory test and a DIMM was disabled Verify that the memory is correct for the server and that it is installed and seated correctly 301 303 An error occurred during the keybo...

Страница 46: ...dentical speeds I9990305 POST could not find an operating system Install an operating system Symptom Suggested Action Setup and Installation CD will not start Ensure that the system is a supported ser...

Страница 47: ...solving problems section in the User s Reference on the xSeries 360 Documentation CD for more infor mation Troubleshooting charts You can use the troubleshooting charts in this section to find soluti...

Страница 48: ...ervice A problem occurs only occasionally and is difficult to detect Hard disk drive problems 1 Remove the first drive not recognized and try the hard disk drive diagnostic test again 2 If the remaini...

Страница 49: ...roblems The startup boot microprocessor is not working properly Verify that the startup microprocessor is seated properly If it is have the startup microprocessor replaced If the problem remains call...

Страница 50: ...IBM marketing representative If the problem remains call for service Wrong characters appear on the screen If the wrong language is displayed update the BIOS code with the correct language If the pro...

Страница 51: ...lled the latest printer device drivers If the printer still does not work run the tests described in the documentation that comes with the printer If the tests show that the printer is working correct...

Страница 52: ...echnical Hints and Tips and Downloadable Files In addition you can choose to receive e mail notifications whenever new information becomes available about your registered products Software problems To...

Страница 53: ...roblem yourself and still need help during the warranty period you can get help and information by telephone through the IBM HelpCenter The following services are available during the war ranty period...

Страница 54: ...duct might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by IBM or by IBM reseller...

Страница 55: ...ibm com pc support and click Warranty Lookup Eligible IBM server products are identified by their four digit machine types For more information about International Warranty Service see Service Announ...

Страница 56: ...46 IBM xSeries 360 Type 8686 Installation Guide...

Страница 57: ...iding what action is necessary to fix the problem IBM hardware repair If the problem is determined to be caused by IBM hard ware under warranty trained service personnel are available to provide the a...

Страница 58: ...f Part 1 The war ranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale from IBM or your reseller The term Machine means an I...

Страница 59: ...nformance with their Specifications IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation At its discretion IBM or your reseller wil...

Страница 60: ...licable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tan gible personal property and 2 the amount of any other actual direct damages...

Страница 61: ...to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Gover...

Страница 62: ...ant to or in any way related to the subject of this Statement of Lim ited Warranty IBM s liability will be limited to the charge paid by you for the individ ual Machine that is the subject of the clai...

Страница 63: ...any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase an IBM Machine in a Middle Eastern or African country you may obtain warranty se...

Страница 64: ...get your money refunded Extent of Warranty The second paragraph does not apply Warranty Service The following is added to this Section During the warranty period transportation for delivery of the fa...

Страница 65: ...Statement of War ranty IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers and resellers unchanged The following re...

Страница 66: ...on Guide Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of a...

Страница 67: ...ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaime...

Страница 68: ...inus Torvalds Java and all Java based trademarks and logos are trademarks or registered trade marks of Sun Microsystems Inc in the United States other countries or both Other company product or servic...

Страница 69: ...This equipment generates uses and can radi ate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Op...

Страница 70: ...he Member States relating to electro magnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the...

Страница 71: ...provals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part number Used i...

Страница 72: ...Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname...

Страница 73: ...s 2 electronic emission Class A notice 59 environment specifications 2 error messages POST 35 F FCC Class A notice 59 H handling static sensitive devices 3 heat output specifications 2 hot swap drive...

Страница 74: ...9 ServeRAID adapter installation 10 configuration program 29 32 ServerGuide CDs 29 31 error symptoms 36 service summary 43 size specifications 2 solving problems 33 specifications 2 standby mode 24 st...

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