v
ServerGuide error symptoms
ServerGuide error symptoms are explained at “ServerGuide error symptoms” on
page 22
v
Diagnostic programs and error messages
The server diagnostic programs are stored on the IBM
Enhanced Diagnostics
CD
. These programs are the primary method of testing the major components of
your server. See “Diagnostic programs, error codes, and messages” on page 23
for more information.
v
Customized support page
You can create a customized support page that is specific to your hardware,
complete with Frequently Asked Questions, Parts Information, Technical Hints
and Tips, and Downloadable files. In addition, you can choose to receive
electronic mail (e-mail) notifications whenever new information becomes available
about your registered products.
After you register and profile your xSeries products, you can diagnose problems
using the IBM Online Assistant, and you can participate in the IBM discussion
forum. For more detailed information about registering and creating a customized
profile for your IBM products, go to the following addresses on the Web:
– http://www.ibm.com/pc/register
– http://www.ibm.com/pc/support
POST error codes and messages
When you turn on the server, it performs a series of tests to check the operation of
server components and some of the options installed in the server. This series of
tests is called the power-on self-test, or POST.
If POST finishes without detecting any problems, a single beep sounds, and the first
screen of your operating system or application program appears.
If POST detects a problem, more than one beep sounds, and/or an error message
appears on your screen. See “Beep symptoms” on page 103 and “POST error
codes” on page 112 for more information.
Note:
A single problem might cause several error messages. When this occurs,
work to correct the cause of the first error message. After you correct the
cause of the first error message, the other error messages usually will not
occur the next time you run the test.
Error logs
The POST error log contains the three most recent error codes and messages that
the system generated during POST.
The System Error log contains all messages issued during POST and all system
status messages from the service processor.
You can view the contents of the System Error log from the Configuration/Setup
Utility program or from the diagnostic programs.
Viewing error logs from the Configuration/Setup Utility program
Start the Configuration/Setup Utility program; then, select
Error Logs
from the main
menu. See Chapter 2, “Configuring your server,” on page 7 for more information.
Chapter 3. Diagnostics
21
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