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 Chapter 6. Troubleshooting

This chapter describes diagnostic tools that are available to you. You can
use these tools to help you identify and correct problems that might come
up as you use your computer.

  Note 

If your computer does not start when you press the power switch, do
the following:

Ÿ

Make sure your computer and monitor are connected to working
electrical outlets.

Ÿ

Make sure all cables are securely connected to the correct locations.

Ÿ

Your computer might be in standby mode. Press and hold the
power switch for 5 seconds. If it was in standby, it will turn off.
Press the power switch to turn the computer back on.

If this does not correct the problem, have the computer serviced.

Computer problems can be caused by hardware, software, or user error (for
example, pressing the wrong key). Using the diagnostic aids discussed in
this chapter, you might be able to solve such problems yourself or gather
helpful information you can pass on to a service technician.

You can check the hardware by following the procedures in this chapter.
You can also use the diagnostic programs provided with your computer
(see “IBM Enhanced Diagnostics” on page 123 for a description of these
programs).

If the hardware checks out and you have not made a user error, you might
have a software problem. If you suspect that you have a software problem,
see the following:

Ÿ

“Other diagnostic programs” on page 125

Ÿ

“Software problem” on page 118

Ÿ

The operating system documentation that comes with your computer

Ÿ

Documentation that comes with software applications you have
installed yourself

The following tools are available to diagnose hardware-related problems:

Ÿ

Power-on self-test (POST)

 

Ÿ

Troubleshooting MAP

 

Ÿ

Troubleshooting charts

Ÿ

IBM Enhanced Diagnostics program

 Copyright IBM Corp. 1999 

 

97

Содержание 6868 - IntelliStation M - Pro

Страница 1: ...User Guide IntelliStation M Pro Type 6868 Professional Workstation...

Страница 2: ......

Страница 3: ...User Guide IntelliStation M Pro Type 6868 Professional Workstation IBM...

Страница 4: ...ographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product...

Страница 5: ...er for the first time 16 Running the setup program 17 Using Access IBM 18 Information for Windows NT Workstation only 19 Setting up your hard disk partitions 19 Creating an emergency repair disk 19 Se...

Страница 6: ...39 Locking the keyboard 39 Taking care of your computer 40 Basics 40 Cleaning your computer 40 Moving your computer 42 Chapter 4 Using the Configuration Setup Utility program 43 Starting and using the...

Страница 7: ...Power on self test POST 98 Troubleshooting MAP 99 POST messages 101 POST beep codes 105 SCSI error messages 106 Software generated error messages 106 Diagnostic error codes and messages 106 Troublesh...

Страница 8: ...ices 134 Warranty and repair services 135 Ordering publications 136 Appendix A Using the Software Selections CD 137 Features of the CD 137 Starting the CD 138 Using the Software Selections program 138...

Страница 9: ...les Remove all cables from devices Attach power cord to outlet First attach all cables to devices Electrical current from power telephone and communication cables is hazardous To avoid shock hazard co...

Страница 10: ...EC EN 60 825 for Class 1 laser products When a CD ROM drive or a DVD ROM drive is installed note the following CAUTION Use of controls or adjustments or performance of procedures other than those spec...

Страница 11: ...exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites L ouverture de l unit de CD ROM DVD ROM peut entra ner un risque d exposi...

Страница 12: ...Dispose of the battery as required by local ordinances or regulations ATTENTION Danger d explosion en cas de remplacement incorrect de la batterie Remplacer uniquement par une batterie IBM de type 33...

Страница 13: ...uter If your computer has IBM preinstalled software this document is also available using Access IBM It contains information and instructions for installing and configuring small computer system inter...

Страница 14: ...machine type and model number type model into the Quick Path field and click Go Click Online publications and then click Technical Manuals xii IntelliStation User Guide...

Страница 15: ...fessional Workstation Your computer incorporates many of the latest advances in computer technology and is easy to expand and upgrade as your needs change This section provides an overview of the comp...

Страница 16: ...memory RDRAM RIMM heights up to 63 5 mm 2 5 inches 64 MB 128 MB 256 MB and 512 MB RIMMs when available A maximum of 2 GB of memory 512 KB flash memory for system programs Removable media drives One 3...

Страница 17: ...speed monitor chassis intrusion detector power supply and microprocessor voltage monitor and power switch bypass Input output features 25 pin Extended Capabilities Port ECP Extended Parallel Port EPP...

Страница 18: ...disk I O control Serial and parallel port I O control Security profile by device IBM Security Solutions IBM preinstalled software Your computer might come with preinstalled software If so an operatin...

Страница 19: ...r set the time and date set up your printer view online books start the Software Selections CD and obtain information about IBM products and technical support Device drivers for factory installed feat...

Страница 20: ...install based on your needs Following is a list of some of the software that is provided Note that the software on the CD is subject to change and might be different from the following list Similar s...

Страница 21: ...se Desktop Management Interface DMI information set up alerts monitor a variety of system resources and manage your asset security For more information go to http www ibm com pc ww software on the Wor...

Страница 22: ...80 System off 8 to 80 Electrical Input Sine wave input 50 60 Hz is required Input voltage current Low range Minimum 100 V ac Maximum 127 V ac Current rating 5 0 amps High range Minimum 200 V ac Maxim...

Страница 23: ...und power levels 5 2 bels idle 5 5 bels operating Note These levels were measured in controlled acoustical environments according to procedures specified by the American National Standards Institute A...

Страница 24: ...10 IntelliStation User Guide...

Страница 25: ...st from your computer arrange the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the l...

Страница 26: ...lights windows and other light sources Place the monitor at right angles to windows and other light sources whenever possible Reduce overhead lighting if necessary by turning off lights or using lower...

Страница 27: ...er cords and cables neatly routed away from walkways and other areas where they might be kicked accidentally For more information about power cords see Power cord notice on page 164 Connecting cables...

Страница 28: ...have devices for all connectors shown here 1 1 2 1 Power cord 2 Keyboard 3 USB 2 4 Parallel 5 Audio line in 6 Monitor connector 7 SCSI connector 8 PCI slot 5 9 PCI slot 4 1 PCI slot 3 11 PCI slot 2 12...

Страница 29: ...ting up your hard disk partitions Creating an emergency repair disk If you suspect a problem see Chapter 6 Troubleshooting on page 97 See Related documentation on page xi for sources of other informat...

Страница 30: ...d release the power switch on your computer Important 1 You must complete the Windows setup program before you can access Windows for the first time 2 After you have started the Windows setup program...

Страница 31: ...not appear when you start your computer if you need more detailed information see your Windows manual 2 The setup program that appears when you start the computer is slightly different from the one t...

Страница 32: ...with IBM Set the date and time Set up a printer Change screen settings Create a diagnostic diskette Partition your hard disk Set up your network Customize View system information Back up your configu...

Страница 33: ...hard disk click Help on the Disk Administrator screen 4 After creating your hard disk partitions close the Disk Administrator program Creating an emergency repair disk At your earliest opportunity cre...

Страница 34: ...s This section includes information about several tasks that you might want to perform as part of the setup of your computer These tasks are optional but you should consider each of them before comple...

Страница 35: ...customer satisfaction and are taken into consideration in making improvements to IBM computers Use Access IBM to register your computer see Using Access IBM on page 18 The registration program gather...

Страница 36: ...rating system environments Important The Software Selections CD does not contain operating systems Before you can use the CD your operating system must already be installed in your computer You can us...

Страница 37: ...ion 4 0 you might need additional software or device drivers Hardware specific support software is available on the Device Driver and IBM Enhanced Diagnostics CD If you experience problems with device...

Страница 38: ...24 IntelliStation User Guide...

Страница 39: ...ols that enable you to perform a specific function such as powering on the computer The lights are status indicators that tell you when a certain device such as the diskette drive is in use The follow...

Страница 40: ...Power on light This light is on when computer power is turned on Hard disk drive light This light indicates that the hard disk drive heads are being positioned or that your computer is reading from o...

Страница 41: ...led and the BIOS settings If POST detects an error you hear multiple beeps or no beep and an error message appears on the screen Write down any error numbers and descriptions If a problem is detected...

Страница 42: ...ating system documentation for instructions Using diskettes You can use 3 5 inch diskettes in the diskette drive of your computer Handling and storing diskettes Inside the protective diskette case is...

Страница 43: ...e press the eject button and slide the diskette out of the drive Do not remove the diskette while the in use light is on Write protecting diskettes It is possible to accidentally format a diskette or...

Страница 44: ...surface Direct sunlight Do not insert any object other than a CD into the drive Before moving the computer remove the CD from the drive Handling a CD When handling a CD follow these guidelines Hold t...

Страница 45: ...tant If you set up your computer so that the CD ROM drive tray is in a vertical position make sure that the CD retainer devices on the tray are positioned to hold the CD in place after you close the t...

Страница 46: ...rate of your monitor You can view and change monitor settings through your operating system using the instructions provided in the video device driver README files on the Device Driver and IBM Enhanc...

Страница 47: ...such as stereo powered speakers with built in amplifiers headphones multimedia keyboards or the audio line in jack on a stereo system Note The internal speaker in your computer is disabled when an ex...

Страница 48: ...tem programs are updated by starting your computer with a flash update diskette in the diskette drive or by using the Remote Administration feature Instructions for using system programs updates are i...

Страница 49: ...e DMI and Wake on LAN technologies Alert on LAN helps to manage and monitor the hardware and software features of your computer Alert on LAN generates notifications when the internal computer componen...

Страница 50: ...ccess fees excepted For more information or to download this software visit http www ibm com pc us desktop lccm on the World Wide Web System Migration Assistant SMA System Migration Assistant SMA deli...

Страница 51: ...en ordering replacement keys you will need the key code number You can set a chassis intrusion detector inside your computer to alert the system administrator each time the computer cover is removed T...

Страница 52: ...he latest information on personal computer security features visit the IBM support page at http www ibm com pc us desktop assetid on the World Wide Web IBM security solutions IBM security solutions ke...

Страница 53: ...reinstalled software Norton AntiVirus for IBM is also on the IBM Software Selections CD Enhanced security Your computer has an enhanced security feature that provides extra protection for your adminis...

Страница 54: ...your computer from overheating Keep food and drinks away from all parts of your computer Food particles and spills might make the keyboard and mouse sticky and unusable Do not get the power switches...

Страница 55: ...an the mouse To clean your mouse 1 Turn off the computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down Unlock the retainer on the bottom of the mouse by moving it in the...

Страница 56: ...so on from the drives 3 Turn off the computer and all attached devices Your hard disk drive automatically parks the read write heads in a nondata area This process prevents damage to the hard disk 4...

Страница 57: ...uter If your computer is already on when you start this procedure you must shut down the operating system turn off the computer wait a few seconds until all in use lights go off and restart the comput...

Страница 58: ...ent Save Settings Restore Settings Load Default Settings Exit Setup Symbol Explanation An additional menu or screen is available 5 A change to that item has been made in the system configuration or th...

Страница 59: ...item you want is highlighted Use these arrow keys to display and toggle among choices for a menu item Enter Press this key to select a highlighted menu item Esc Press this key to exit from a menu aft...

Страница 60: ...ered the computer operating system will not start and you will not be able to use the keyboard or mouse to input any other information Notes 1 If your mouse is connected to the serial port it will be...

Страница 61: ...ch as remotely over a LAN If you start your computer using the power switch you will be prompted for the password If the computer is started by an unattended method the computer operates the same as i...

Страница 62: ...screen to exit from the Configuration Setup utility program Using an administrator password Important If Enhanced Security is enabled keep a record of your administrator password in a secure place If...

Страница 63: ...rator password If you select No and an administrator password is set the power on password cannot be changed unless the administrator password is entered 7 At Require Power On Password on Warm boot se...

Страница 64: ...nables you to control the level of security for the following IDE controller for example hard disk drives when this feature is set to Disable all devices connected to the IDE controller are disabled a...

Страница 65: ...ess Esc twice to return to the Configuration Setup utility program menu 6 Select Save Settings from the Configuration Setup utility menu then press Esc and follow the instructions on the screen to exi...

Страница 66: ...l appear on the screen and your computer will remain in a suspended state until your administrator password is entered Your configuration settings cannot be changed in the Configuration Setup Utility...

Страница 67: ...lect the sequence of devices used to startup your computer when it is turned on using the power switch The default settings for the primary startup sequence are shown here First startup device Diskett...

Страница 68: ...Start the Configuration Setup utility program See Starting and using the Configuration Setup Utility program on page 43 2 Select System Security and press Enter 3 Select Remote Administration and pres...

Страница 69: ...tion that comes with your monitor to see if it supports Display Power Management Signaling DPMS ACPI BIOS IRQ Automatic Configuration and Power Interface ACPI BIOS IRQ enables the operating system to...

Страница 70: ...have stopped and will not wake up from standby press and hold the power switch for 5 seconds Your computer will exit standby mode and turn off Press the power switch to turn the computer back on If yo...

Страница 71: ...disabled when power management features are activated To set power management features 1 Start the Configuration Setup utility program see Starting and using the Configuration Setup Utility program o...

Страница 72: ...PCI devices that support this feature To set automatic power on features follow these steps 1 Start the Configuration Setup utility program see Starting and using the Configuration Setup Utility prog...

Страница 73: ...e Administration 3 Enabled Remote Administration allows POST BIOS updates over the LAN Bypass of normal boot and use network 1 Start options 2 Network boot F12 option 3 Enabled Wake on LAN 1 Power Man...

Страница 74: ...if you need instructions for starting the program 2 Select Advanced Setup and press Enter 3 Select Processor Control and press Enter 4 Change the value for Processor Serial Number Access from Disabled...

Страница 75: ...skette drives and other removable media drives System memory called Rambus inline memory modules RIMMs For the latest information about available options see the following World Wide Web pages http ww...

Страница 76: ...handle options and other computer components take these precautions to avoid static electricity damage Limit your movement Movement can cause static electricity to build up around you Always handle co...

Страница 77: ...nitial configuration of your computer when you started your computer for the first time You might be able to use this snapshot to restore the configuration to the initial settings ConfigSafe is a part...

Страница 78: ...ter 1 Touch the rear of the bare metal frame to dissipate any static electricity from your body 2 Unplug all power cords from electrical outlets 3 If you have a modem or fax machine attached to your c...

Страница 79: ...rallel 5 Audio line in 6 Monitor connector 7 SCSI connector 8 PCI slot 5 9 PCI slot 4 1 PCI slot 3 11 PCI slot 2 12 PCI slot 1 13 AGP slot 14 Microphone 15 Audio line out 16 Ethernet 17 Serial 18 USB...

Страница 80: ...ur computer comes with the following adapters and devices preinstalled A graphics adapter in the AGP slot A SCSI adapter in a PCI slot A CD ROM drive in drive bay 1 A diskette drive in drive bay 4 A S...

Страница 81: ...switch 2 Power on light 3 Hard disk drive light 4 Client LAN light 5 Bay 1 CD ROM drive 6 CD ROM eject button 7 CD ROM emergency eject hole 8 Bay 2 9 Bay 3 1 Bay 4 3 5 inch diskette drive Chapter 5 I...

Страница 82: ...removing the cover see Disconnecting cables and removing the cover on page 64 1 Upper drive bracket 2 Lower drive bracket 3 System board 4 Expansion adapter 5 Adapter slots 6 Microprocessor 7 Power su...

Страница 83: ...a label located inside the computer 1 Primary microprocessor 2 Secondary microprocessor 3 RIMM connector 1 4 RIMM connector 2 5 Power connectors 6 RIMM connector 3 7 RIMM connector 4 8 Diskette drive...

Страница 84: ...hey are either non error checking and correction non ECC modules or error checking and correction ECC modules When installing or replacing RIMMs take the following information into consideration Rambu...

Страница 85: ...tions Channel A Channel B RIMM 1 RIMM 2 RIMM 3 RIMM 4 Functions as PC600 PC600 PC600 PC600 PC600 PC800 PC800 PC800 PC800 PC800 PC600 PC600 PC600 PC800 PC600 PC600 PC600 PC800 PC600 PC600 PC600 PC800 P...

Страница 86: ...onnect the power cord from the electrical outlet before opening the computer cover 1 To locate the RIMM connectors inside your computer see Locating system board components on page 69 2 At both ends o...

Страница 87: ...e your computer See Locating system board components on page 69 2 Remove the RIMM occupying the RIMM connector See Removing a RIMM or C RIMM on page 71 for instructions on removing a RIMM Do not disca...

Страница 88: ...Notches 6 To install another RIMM repeat steps 2 5 7 Go to the device record form in Appendix B Computer records on page 141 and record this installation What to do next To work with another option g...

Страница 89: ...ith the new memory RIMM Turn off the computer and all other connected devices Disconnect all cables attached to the computer and remove the computer cover see Disconnecting cables and removing the cov...

Страница 90: ...otective package and insert it into the guides Push the microprocessor into the socket until it is properly seated Notes 1 If you add a second microprocessor that runs at a different speed than the pr...

Страница 91: ...slots used to connect adapters to the bus There is also an Accelerated Graphics Port AGP slot This illustration shows the location of expansion slots Your computer comes with a preinstalled AGP graph...

Страница 92: ...ed to the computer and remove the computer cover see Disconnecting cables and removing the cover on page 64 1 Review the instructions that come with the adapter to determine if it must be installed in...

Страница 93: ...it latches into a position where you can insert the adapter into the guides Then install the adapter 2 into the appropriate slot on the system board When the adapter is fully seated release the retai...

Страница 94: ...there are no switches or jumpers to set on the adapter A Plug and Play adapter comes with configuration specifications set in memory that provides installation information to the computer during star...

Страница 95: ...disk drives Tape drives CD ROM drives Internal drives are installed in bays Within this book the bays are referred to as bay 1 bay 2 and so on When you are installing an internal drive it is important...

Страница 96: ...of the drives you can install in each bay and their height requirements Bay 1 Maximum height 41 3mm 1 6 in CD ROM drive 3 5 inch or 5 25 inch diskette drive 3 5 inch or 5 25 inch tape backup drive 3...

Страница 97: ...her bay 5 6 or bay 7 only two of the three bays can be used 3 To properly mount a 3 5 inch drive into bay 1 or 2 5 25 inch bays you must use a 3 5 inch conversion bracket Your computer comes with the...

Страница 98: ...40U2B SCSI adapter This cable also has additional connectors for attaching more internal SCSI devices Note To locate connectors on the system board see Locating system board components on page 69 Foll...

Страница 99: ...ppropriate adapter in the computer For help in selecting drives cables and other options for your computer do one of the following Within the United States call 1 800 IBM 2YOU 1 800 426 2968 your IBM...

Страница 100: ...cted devices Disconnect all external cables and power cords and then remove the computer cover see Disconnecting cables and removing the cover on page 64 1 Remove the bay panel covering the bay where...

Страница 101: ...u installed has nonremovable media such as a hard disk drive replace the bay panel 6 Connect the power and signal cables to the drives What to do next To work with another option go to the appropriate...

Страница 102: ...ther attached devices Disconnect all external cables and power cords and then remove the computer cover see Disconnecting cables and removing the cover on page 64 Read the documentation that comes wit...

Страница 103: ...e in the conversion bracket installed in drive bay 2 See Installing Drives in Bays 1 2 or 3 on page 86 to access the upper drive bracket If the screws provided in the bracket have already been used or...

Страница 104: ...ives 5 Reinstall the lower drive bracket and secure it with the screw What to do next To work with another option go to the appropriate section To complete the installation go to Completing the instal...

Страница 105: ...Turn the computer and all other connected devices off Disconnect all external cables and power cords and remove the computer cover 1 Use a tool such as a screwdriver to remove the two metal knockouts...

Страница 106: ...Configuration Setup utility program Refer to the documentation that comes the option Replacing the cover 1 Ensure that all components have been reassembled correctly and that no tools or loose screws...

Страница 107: ...5 Make sure the stabilizing feet are rotated outward so that they properly support the computer Refer to Using the stabilizing feet on page 63 6 Reconnect the cables and cords that were disconnected C...

Страница 108: ...1 PCI slot 3 11 PCI slot 2 12 PCI slot 1 13 AGP slot 14 Microphone 15 Audio line out 16 Ethernet 17 Serial 18 USB 1 19 Mouse Note If you have a modem or fax machine attached to the computer reconnect...

Страница 109: ...D that comes with your computer After adding options you must update the configuration settings In most cases system programs perform this configuration automatically If the settings are not updated a...

Страница 110: ...96 IntelliStation User Guide...

Страница 111: ...ong key Using the diagnostic aids discussed in this chapter you might be able to solve such problems yourself or gather helpful information you can pass on to a service technician You can check the ha...

Страница 112: ...memory RAM If POST finishes without detecting any problems the first screen of your operating system or application program appears if you have not set a power on password If you have set a power on...

Страница 113: ...uter Go to IBM Enhanced Diagnostics on page 123 and run the Enhanced Diagnostics 004 You have an unreadable display an error message or the computer is sounding a series of beeps Is an error message d...

Страница 114: ...sage See POST messages on page 101 012 Have you recently added removed or changed any hardware Yes No 013 Have the computer serviced 014 At the POST Startup Errors screen select Continue if you want t...

Страница 115: ...gnostics 114 External ROM checksum error Have the computer serviced 121 Hardware error Have the computer serviced 151 Real time clock failure Have the computer serviced 161 Defective CMOS battery Repl...

Страница 116: ...ystem board error Have the computer serviced 176 The system cover has been removed Type the administrator password If the problem persists have the computer serviced 177 An inventory violation occurre...

Страница 117: ...the computer serviced 602 The diskette IPL startup boot record is not valid 1 The diskette might be defective Try another diskette 2 If the problem persists have the computer serviced 604 An unsuppor...

Страница 118: ...on the hard disk and the IDE devices 2 If the problem persists have the computer serviced 18xx A PCI adapter has requested an unavailable resource Go to Chapter 4 Using the Configuration Setup Utility...

Страница 119: ...you might hear beep codes that are not in the following table Beep code Probable cause 1 1 3 CMOS write read failure 1 1 4 BIOS ROM checksum failure 1 2 1 Programmable interval timer test failure 1 2...

Страница 120: ...s appear if a hardware problem is detected by one of the IBM Enhanced Diagnostics programs Along with error codes the messages present text information that can be used to identify a failing part For...

Страница 121: ...iskette drive Diskette drive problems on page 108 General General problems on page 112 Intermittent Intermittent problems on page 112 Keyboard mouse or pointing device Keyboard mouse or pointing devic...

Страница 122: ...e startup sequence Use the Configuration Setup utility to verify this 3 The diskette you are using is good and not damaged Try inserting another diskette if you have one 4 The diskette is inserted cor...

Страница 123: ...n off the monitor Moving a color monitor while it is turned on might cause screen discoloration b Adjust the placement of the monitor and other devices so that they are at least 300 mm 12 in apart Als...

Страница 124: ...r serviced The monitor works when you turn on the computer but goes blank when you start some application programs Verify that 1 The monitor signal cable is securely connected to the monitor and the m...

Страница 125: ...tor signal cable is securely connected to the monitor and the monitor connector on the graphics adapter To find the monitor connector on the graphics adapter installed in your computer see Connecting...

Страница 126: ...ng Have the computer serviced Intermittent problems Action A problem occurs only occasionally and is difficult to diagnose Verify that 1 All cables and cords are securely connected to the rear of the...

Страница 127: ...cannot correct the problem have the keyboard and computer serviced The mouse or pointing device does not work Verify that 1 The mouse or pointing device cable is securely attached to the proper connec...

Страница 128: ...s for your computer See Installing memory on page 70 for instructions on adding RIMMs 2 The RIMMs are properly installed and securely connected If the problem persists run the memory test from the dia...

Страница 129: ...ave provided enough hardware resources for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to determine...

Страница 130: ...ectly 3 All external SCSI options are turned on External SCSI options must be turned on before the system is turned on For more information see your SCSI documentation If you cannot correct the proble...

Страница 131: ...The printer signal cable is securely connected to the correct parallel serial or USB port on the computer See Connecting cables on page 13 for the location of the parallel serial and USB ports Note No...

Страница 132: ...The software you are using works on another computer If you received any error messages while using the software program see the information supplied with the software for a description of the messag...

Страница 133: ...POST BIOS update flash diskette into drive A 9 Turn on the computer and the monitor 10 After the update session completes turn off the computer and monitor 11 Remove the diskette from drive A 12 Unplu...

Страница 134: ...cycled or disposed of in a proper manner For further information on battery disposal call IBM at 1 800 IBM 4333 1 800 426 4333 in the U S For information outside of the U S contact your IBM reseller o...

Страница 135: ...IBM Product Recovery CD contains a startable CD image that copies files from the CD to the hard disk The CD initially runs Windows 98 DOS and then installs your original operating system either Window...

Страница 136: ...r computer does not start from the CD you need to change your startup sequence See Changing the startup sequence to start from the CD 4 When the recovery is complete remove the IBM Product Recovery CD...

Страница 137: ...is provided by Watergate Software PC Doctor The IBM Enhanced Diagnostics program will isolate your computer hardware from software that was preinstalled or that you have installed on your hard disk Th...

Страница 138: ...pe the following and press Enter filename a Where filename is the name of the file you downloaded from the Web The self extracting downloaded file is copied to the diskette and a startable IBM Enhance...

Страница 139: ...program onto your hard disk For information about installing software from the Software Selections CD see Installing additional software on page 22 2 To run the program after it is installed select i...

Страница 140: ...by changes in the configuration files If you are unable to solve a problem yourself and you need assistance from an IBM technical support representative use ConfigSafe to generate a report about rece...

Страница 141: ...Station Workstations U S http www ibm com pc us accessories Options by IBM U S http www ibm com pc us netfinity IBM Netfinity Servers U S You can select a country specific Web site from these pages He...

Страница 142: ...to obtain warranty service Please have the following information ready when you call Machine Type and Model Serial numbers of your IBM hardware products Description of the problem Exact wording of any...

Страница 143: ...ing system or application program Getting customer support and service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period If you need additional...

Страница 144: ...oms searchable databases and more Technical information is available on a wide range of topics such as Hardware setup and configuration Preinstalled software Windows OS 2 and DOS Networking Communicat...

Страница 145: ...telephone through the IBM PC HelpCenter Expert technical support representatives are available to assist you with questions you might have on the following Setting up your computer and IBM monitor In...

Страница 146: ...6905 Finland Suomi 9 22 931805 France France 01 69 32 40 03 Germany Deutschland 069 6654 9003 Ireland Ireland 01 815 9207 Italy Italia 02 4827 5003 Luxembourg Luxembourg 298 977 5060 Netherlands Neder...

Страница 147: ...u can purchase additional services such as support for IBM and non IBM hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services...

Страница 148: ...In addition many popular non IBM adapters and network interface cards are supported This service includes all of the features of the Enhanced PC Support Line plus Installing and configuring client wor...

Страница 149: ...The standard upgrade provides a trained servicer within the next business day 9 a m to 5 p m local time Monday though Friday The premium upgrade provides 4 hour average response 24 hours a day 7 days...

Страница 150: ...e available for purchase from IBM For a list of publications available in your country In the U S Canada and Puerto Rico call 1 800 879 2755 In other countries contact your IBM reseller or IBM marketi...

Страница 151: ...he CD your operating system must be installed in your computer You can use the CD to Install some software products directly from the CD on models equipped with a CD ROM drive Create an image of the I...

Страница 152: ...ions CD into the CD ROM drive After a program is installed you can access it through the Programs choice on the Windows Start menu For most programs support documentation is built into the online Help...

Страница 153: ...access it through the Programs choice on the Windows Start menu For most programs support documentation is built into the online Help system for some online documentation is also provided Appendix A...

Страница 154: ...140 IntelliStation User Guide...

Страница 155: ...ardware or if you ever need to have your computer serviced Serial numbers and keys Record and retain the following information The model and type M T numbers and the serial number S N are located on a...

Страница 156: ...lowing tables to keep a record of the options in or attached to your computer This information can be helpful when you install additional options or if you ever need to have your computer serviced 142...

Страница 157: ...128 MB 256 MB 512 MB AGP Slot PCI Expansion Slot 1 PCI Expansion Slot 2 PCI Expansion Slot 3 PCI Expansion Slot 4 PCI Expansion Slot 5 Microprocessor Intel MHz Parallel Connector Serial Connector USB...

Страница 158: ...25 Inch Bay 2 3 5 Inch Bay 3 Hard disk drive Other 3 5 Inch Bay 4 1 44 MB diskette drive 3 5 Inch Bay 5 hard disk drive 3 5 Inch Bay 6 Hard disk drive 3 5 Inch Bay 7 Hard disk drive Key manufacturer a...

Страница 159: ...g 1 Click the Windows Start button 2 Scroll to and click Access IBM 3 In the Access IBM window click View license and warranty 4 Click View the license If your preinstalled software is no longer insta...

Страница 160: ...146 IntelliStation User Guide...

Страница 161: ...r your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does...

Страница 162: ...labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABI...

Страница 163: ...e to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent...

Страница 164: ...Y ECONOMIC CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS OR SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATI...

Страница 165: ...ir and exchange service for the Machine without charge under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine If a Machine does...

Страница 166: ...may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Any feature convers...

Страница 167: ...s liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the greater o...

Страница 168: ...s 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2 as to any other a...

Страница 169: ...ovenia and Ukraine The following terms apply to the country specified EGYPT Limitation of Liability The following replaces item 2 in this Section 2 as to any other actual direct damages IBM s liabilit...

Страница 170: ...rcent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and resellers uncha...

Страница 171: ...ng the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations i...

Страница 172: ...to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM p...

Страница 173: ...urages you to check periodically for updated information Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both Alert on LAN NetView Asset...

Страница 174: ...h Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including inter...

Страница 175: ...er or see the Diagnostics section of this manual for information 7 This device may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs C...

Страница 176: ...ormes de protection d exploitation et de s curit des r seaux de t l communications comme le prescrivent les documents concernant les exigences techniques relatives au mat riel terminal Le minist re n...

Страница 177: ...d quivalence de la sonnerie IES assign chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent tre raccord s une interface La terminaison d une interface t l phonique peut consis...

Страница 178: ...WG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S...

Страница 179: ...n Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Ch...

Страница 180: ...166 IntelliStation User Guide...

Страница 181: ...p sequence setting 53 automatic power on PCI wake up 58 setting 58 wake on LAN 58 wake up on alarm 58 B backing up hard disk drive 42 basic input output system See BIOS basic input output system batte...

Страница 182: ...eplacing 92 creating a diagnostic diskette 20 D damage preventing 40 42 data protection 38 DDC display data channel 32 desktop 32 Desktop Management Interface DMI 36 device drivers 23 32 95 device dri...

Страница 183: ...fax getting information by 130 features computer 2 fee services 133 feet stabilizing 63 fixed disk drives See hard disk drives fixed disk drive 81 flash memory 2 34 flash recovery 119 flicker reducin...

Страница 184: ...ge requests 22 LAN wake up requests 58 LANClient Control Manager LCCM 36 laser compliance statement ix license agreement viewing 145 lighting 12 lights indicator 26 lock cover 66 92 locking keyboard 3...

Страница 185: ...services 134 overview 1 P parallel port 13 port problems 116 partitions hard disk 19 passwords administrator 48 computer startup 27 46 erasing 49 power on 46 using 46 PC support services fee 133 PC D...

Страница 186: ...curity anti intrusion features 37 computer cover 37 security continued enhanced 51 features 4 locks 37 passwords 46 profiles by device 50 write protecting diskettes 29 security options 91 security u b...

Страница 187: ...formation 97 U U bolt installing 91 unattended start mode 46 Universal Manageability Desktop Extensions 7 Universal Manageability Services software 7 Universal Serial Bus port 13 port problems 118 Uni...

Страница 188: ...IBM Part Number 37L2184 Printed in U S A October 1999 37L2184...

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