Troubleshooting
Troubleshooting
Video Troubleshooting
IMPORTANT!
If using a KVM extender,
fi
rst try to resolve any problems using the solutions listed
below
.
If the problem still exists, try bypassing the KVM extender
.
If this
fi
xes the
problem and allows the monitor to work properly, then the KVM extender is the
source of the problem
.
Please refer to the troubleshooting section of the KVM
extender manual or contact i-Tech for additional assistance
.
Symptom
Causes
Solutions
No image on the
screen and
control's Power
Indicator light is
not lit
Monitor is not powered on
.
•
Press the Power button on the
monitor and make sure the Power
Indicator light is lit blue
.
•
Check power connections at the
monitor and power source
.
"No Signal"
message box and
no image on the
screen
Video cable is not plugged in
correctly
.
Check the video cable connection at the
monitor, PC, and/or KVM extender
.
PC is in Power Saving
mode
.
Power Saving mode can usually be exited
by moving the mouse
.
PC is not powered on
.
Ensure PC is powered on
.
PC is not sending signal
.
Connect the PC to another known working
monitor to check the PC source signal
.
No image on the
screen and
control's Power
Indicator light is
lit orange
Video cable is not plugged in
correctly
.
Check the video cable connection at the
monitor, PC, and/or KVM extender
.
PC is in Power Saving
mode
.
Power Saving mode can usually be exited
by moving the mouse
.
PC is not powered on
.
Ensure PC is powered on
.
PC is not sending signal
.
Connect the PC to another known working
monitor to check the PC source signal
.
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