12. Recovery Processing and Warranty
12.1
Recovery Processing
When the controller abnormal, please check the following question and contact the
customer service representative.
11.1.1 Controller failure mode
：
Please check the fault tips in the failure mode, and then proceed to the appropriate
troubleshooting;
11.1.2 When the controller does not start properly:
1. Check the controller external solar panels with the correct polarity.
2. Check Battery Connection;
3. Check Battery;
4. Check circuit breaker;
5. Check internal fuse;
If the problem persists , please contact the customer service
；
Please offer the following information
：
Equipment information: Model, Order No.,
serial-number(Stickers on the rear plate); Detailed description of the problem
(Type of system, occasionally/frequent problems, indicator light, data display, and so
on ).
12.2
Warranty
Within the warranty period, it is free to repair for the non-human fault. Otherwise,
should charge the cost of repairs.
12.3
Guarantee Card
User name:
Country:
Address:
Telephone Number:
Pose Code:
Email:
Date of Purchase:
Vendor:
Date of Installation:
Installer:
Installer Contact Information:
Solar Charge Controller Serial Number:
Battery Voltage:
PV Voltage:
PV Module Type and Manufacturer:
Array Wattage:
Notes:
