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1. I hear 'click' sound
when I start the
machine.
When the screw fits into the motor, they produce this sound. This has not effect on use.
2. I hear 'squeak-
squeak' sound.
This is produced by the friction between screw packing and chamber. This is normal.
3. The main body
will not work on its
own.
Make sure the chamber set and main body are assembled properly.
Make sure the power is turned off when assembling / disassembling the product.
4. Please align
safety sensors.
Make sure they are assembled in accordance with the assembly guide.
Make sure the power is turned off when assembling / disassembling the product.
5. It will not work.
Check if the power cord is
connected properly.
The machine may not work after a prolonged use (30 minutes
or longer). The machine will work normally after the main body
(motor) cools down.
Check if the hopper is fit
properly.
The machine will not work if the hopper is fit properly. It will
work only when the lock icon on the chamber is matched with
the triangle icon on the lid.
Check if this product is properly
assembled in the assembling
order.
Refer to assembly guide P. 12~16
6. The appliance
stops during
normal operation.
Have you in heavy loads or
large pieces of ingredients into
the appliance?
Refer to p. 17 of the manual and follow the guideline for using
[REV] button.
7. Screw has crack
or scratch marks.
The screw has crack mark and scratch marks on the top. In addition to the straight molding
marks on the top and sides of the screw, it also has a curved mark, all of which were made
when molding the screw. This is normal and has no impact on use.
8. The juice leaks
from the outlet
immediately
after I insert the
ingredients.
Depending on the ingredients used, the juice may come out of the pulp outlet. This is not a defect
but is caused by the characteristic of the ingredient, and the leakage ill stop when the machine
runs. If the juice comes out persistently, contact the Customer Center.
9. The juice leaks from
the top of the main
body.
Did you put too much ingredients?
If the juice continues to leak from
the top of the main body, contact our
Customer Center for consultation.
If the input is greater than the chamber's capacity, the juice may
leak between hopper and chamber. When you are extracting
a large amount, make sure you open the lever and juice cap as
often as necessary to discharge the content inside. If there is any
water or juice on the main body, wipe it off immediately.
Is the chamber packing
assembled properly?
The juice will leak if the chamber packing is placed in a wrong
direction or is not tightly placed. Check if the chamber packing is
placed properly.
10. The hopper will
not open.
There may be much pulp
remaining inside.
If the remaining pulp is discharged by turning on the machine,
or the machine is rotated in reverse for 10 seconds two or three
times, the hopper will open smoothly.
Did you put foreign or solid
matter (hard seed such as the
seed of persimmon)?
If foreign or solid matter is put into the chamber, running
reverse can further the damage. Contact our Customer Center
to request for repair service.
11. The chamber
is shaking (when
extracting).
The machine may wobble slightly by the kinetic energy of the motor of the main body. Extracting
juice from various ingredients can cause various degrees of movements depending on the
characteristics of the ingredients (hard or tough). This is a normal as the movement is caused
by the rotating screw and is not considered as a trouble. It may seem that it is wobbling more
severely when extracting juice from hard ingredients (i.e. carrot/potato/radish/beet/kohlrabi,
etc.) compared to when extracting from soft and watery ingredients.
12. Pulp is
discharged
even when the
discharge cover is
closed.
The pulp is discharged naturally even when you close the lever. Discharging amount and rate
may vary depending on the ingredients used.
Check the following before asking for repair.
For follow-up service and any inquiry you may have while using the product, please contact our Customer Center, or homepage at
http://www.globalhurom.com
Check the manufacturer’s number or the number under the barcode when requesting for follow-up service or parts.
Before Requesting for Repair
