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Hunter Stoves Group Ltd Extended 5 and 10 Year Warranty
2 Year Standard Warranty
Any appliance bought through the showroom of an authorised Hunter Stoves Group dealership will
automatically be covered by our standard 2-year conditional guarantee.
However, this standard 2-year warranty can be extended to a
5 year
or
10-year
conditional warranty
dependent on the model type (5 years- Boiler models, 10 years- Room heater and Gas models).
To qualify for this extended warranty option, you need to:
1. Register your purchase online at https://www.hunterstoves.co.uk/ProductRegistration
2. Retain your proof of purchase.
Warranty Conditions
For the Standard 2 year or extended 5/10-year warranty to be valid and to remain in force throughout
the warranty period the following must have been carried out:
1.
The appliance must have been installed by an appropriately qualified engineer (from the Competent
Person Scheme) in acco
rdance with the manufacturer’s instructions and
in compliance of any
relevant national or local building regulations. Please visit the following link for details on the
Competent Person Scheme:
https://www.gov.uk/guidance/competent-person-scheme-current-
schemes-and-how-schemes-are-authorised
2.
The appliance will need to be registered within two months of purchase and the commissioning and
installation documentation completed (these need to be kept by the end user).
3.
The appliance must be serviced within 12 months of the installation date for the second year of the
standard warranty to be valid, and within every 12-month anniversary thereafter to maintain the
validity and coverage of any extended warranty. For this purpose, the installation and user
instructions, supplied with the appliance, makes a provision for receipts and annual services to be
recorded. This is needed in the event of a claim during the warranty period.
4.
Only genuine Hunter Stoves spare parts or consumables can be used in the servicing and
maintenance of the appliance during any standard or extended warranty period. These can be
sourced from your authorised supplier directly or through our website spares portal.
www.hunterstoves.co.uk/spares.
5.
Any problems or issues giving rise to any claim under the standard or extended warranty must be
submitted to the authorised Hunter Stoves Group retailer from whom you originally purchased the
appliance. Hunter Stoves Group will then offer appropriate support and help through your original
authorised supplier to solve any issues.
6.
The standard or extended warranty option is not transferable. It is solely for the benefit of the original
purchaser of the appliance. For this purpose, please retain the proof of purchase.
Warranty Exclusions
No warranty period is extended to naturally-wearing replaceable consumables and spare parts within
the appliance. Such parts include, but are not limited to:
For Solid Fuel Stoves:
Glass and rope/ceramic seals
Fire bricks
Baffles/Throat plates
Log retainers, grate supports & catch bars
Grate parts
Ash-pans
Clip-in Boilers
For Gas Stoves:
Gas pilot assemblies
Thermocouples and Oxy pilots
Ceramic log & coal 'fuel -effects'
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