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Troubleshooting installation problems
If you see an error message or other indication of a problem during commissioning or other
phases of modem installation, try the solutions given in
Table 7: Guidelines for installation
troubleshooting on page 40. These are the most common installation problems and solutions.
Table 7: Guidelines for installation troubleshooting
Corrective action and comments Possible cause Symptom
Repoint the antenna. Antenna may not be pointed
accurately. Low signal strength
Check cable connections and re-terminate if
necessary. A cable may be improperly
terminated.
Make sure ODU polarization is set to LHCP or
RHCP as indicated on the Terminal Pointing Info
screen (Setting for ODU Polarization). LHCP or RHCP polarization
setting may be incorrect. Receive signal strength
is 0 or 1.
Check the cables and reconnect them if necessary. Transmit and receive cables
may be swapped (connected
to the wrong connectors).
Inspect the cable and re-terminate it if necessary. Faulty receive cable.
Heavy rain or snow can interfere with the satellite
signal. The site can be affected by weather that is Bad weather. System Status button on
System Control Center
screen is RED.
overhead or by weather that is close but far enough
away that it is not yet visible.
Wait to see if the problem goes away. NOCC restriction or NOCC
problem.
State code is
32 (Barred),
33 (Suspended),
34 (Maintenance) or
35 (Out of Service).
Or a message indicates
Security Keys Not Valid.
Or Registration Last Fail
Reason is
NOCC-related.
For additional troubleshooting information, see Troubleshooting on page 99. If you have tried
the appropriate troubleshooting actions but still cannot install and commission the modem, call
Installer Support.
HN9000 Satellite Modem Installation Guide
40
1037576-0001 Revision E
Commissioning the satellite modem Chapter 5