Huawei IP Phone eSpace
7810&7820&7830&7850&7870&7803X
Administrator Guide
Contents
Issue 01 (2011-12-31)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
iv
2.5.1 Configuring the Remote Phone Book ................................................................................................... 71
2.5.2 Configuring LDAP ................................................................................................................................ 76
2.6 TLS/SSL Authentication ................................................................................................................................ 82
2.7 Upgrade and Restore ...................................................................................................................................... 87
2.7.1 Upgrading an IP Phone Manually ......................................................................................................... 87
2.7.2 Firmware-based Restore........................................................................................................................ 88
3 Batch Configuration and Upgrade of IP Phones ..................................................................... 91
3.1 Overview ........................................................................................................................................................ 91
3.2 Making Configuration File Templates ............................................................................................................ 91
3.2.1 Modifying Configuration File Templates .............................................................................................. 92
3.2.2 Updating Files ....................................................................................................................................... 92
3.3 Configuring and Upgrading IP Phones in Batches ......................................................................................... 94
3.3.1 Preparations for Configuration and Upgrading IP Phones .................................................................... 94
3.3.2 Procedure for Configuring and Upgrading IP Phones in Batches ......................................................... 95
4 Troubleshooting ............................................................................................................................... 97
4.1 Fault Locating Methods ................................................................................................................................. 97
4.1.1 Viewing Debugging Logs...................................................................................................................... 97
4.1.2 Using a Packet Capture Tool to Capture Packets ................................................................................ 101
4.1.3 How to Obtain Device Information by Observing the Status Indicators and LCD ............................. 101
4.1.4 Icons .................................................................................................................................................... 103
4.2 Common Faults and Fault Analysis.............................................................................................................. 106
4.2.1 How to Obtain the MAC Address When the IP Phone Is Powered Off............................................... 106
4.2.2 An IP Phone Cannot Obtain an IP Address ......................................................................................... 106
4.2.3 IP Addresses of an IP Phone and Another Device Conflict ................................................................. 106
4.2.4 IP Phone Can Make Calls But Cannot Receive Calls.......................................................................... 107
4.2.5 IP Phone Cannot Make and Receive Calls .......................................................................................... 107
4.2.6 Causes of Crosstalk ............................................................................................................................. 108
4.2.7 An IP Phone Rings but You Cannot Hear the Peer End When Picking Up the IP Phone .................... 108
4.2.8 An IP Phone Cannot Obtain Time Information from the NTP Server ................................................. 108
4.2.9 Voices on an IP Phone Are Intermittent ............................................................................................... 109
4.2.10 Failed to Upgrade an IP Phone .......................................................................................................... 110
5 Appendix .......................................................................................................................................... 111
5.1 Configuring the TFTP Server (3CDaemon TFTP Server for Example) ....................................................... 111
5.2 Configuring the HTTP Server ...................................................................................................................... 113
5.2.1 Using the Windows IIS Component .................................................................................................... 113
5.2.2 Apache Server ..................................................................................................................................... 117
5.3 Guidelines for Setting Up the DNS Server................................................................................................... 118
5.4 Setting Up the DHCP Server ........................................................................................................................ 122
5.4.1 Setting Up the DHCP Server in the Window 2003 Server .................................................................. 122
5.4.2 Setting Up the DHCP Server on Router AR-28 .................................................................................. 130
5.5 Setting the Option246 Parameter.................................................................................................................. 131
