lp-32 Rev. 003 Rel. 010 Date 2.22.19
11
chemistry.
WATER CHEMISTRY REQUIREMENTS – Water pH
between 6.5 and 8.5. Hardness less than 12 grains (200 mg/L).
Chloride concentration less than 100 ppm (mg/L). TDS less than
500 ppm (mg/L).
21. Any damages, malfunctions, or failures resulting from the use
of dielectric unions.
22. Production of noise, taste, odors, discoloration, or rusty water.
23. Storage tanks replaced for cosmetic reasons.
24. Storage tanks that are not defective, but must be replaced
during the warranty period as a result of reasonable wear and
tear.
25. Damages, malfunctions, or failures resulting from the use of
any attachment(s) not supplied by HTP.
26. Storage tanks installed outside the fifty states (and the District
of Columbia) of the United States of America and Canada.
27. Storage tanks moved from the original installation location.
28. Storage tanks that have had their rating labels removed.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made immediately
upon finding the issue. First, please consult the HTP Warranty
Wizard (http://www.htproducts.com/Warranty-Wizard.html
) to
check warranty eligibility. You may also contact HTP Technical
Support at 1-800-323-9651 for questions or assistance. Warranty
coverage requires review and approval of the issue with HTP
Technical Support or through the Warranty Wizard prior to a full
unit replacement. Any claim for warranty reimbursement will be
rejected if prior approval from HTP is not obtained in advance of
a full unit replacement. Final determination will be made as part
of the warranty claim process.
When submitting a warranty claim the following items are
required:
1. Proof of purchase or installation of the product –
Typically
a copy of the invoice from the installing contractor, the receipt
of the purchase of the product, or an original certificate of
occupancy for a new home.
2. Clear pictures (or video) of the following:
a. Serial number tag (sticker)
b. The product
c. The product issue / failure whenever possible
d. A picture of the piping near the product
e. For gas fired products, a picture of the venting, including
how it exits the building
All claims will be reviewed by HTP within three (3) business days.
If additional information is required and requested by the HTP
Claims Department you will have thirty (30) days to provide it.
When all requested information is provided HTP will respond
within three (3) business days. The claim will be automatically
closed if requested information is not provided within thirty
(30) days. Claims will not be reopened without HTP Warranty
Supervisor approval.
During the claims process a product that must be replaced will be
given a designation of either a) field scrap, or b) return to HTP. If
the product must be returned to HTP, the returned product must
arrive at HTP within thirty (30) days of the date of our request
to return the product. After receipt of the returned product HTP
may require as many as thirty (30) additional days for product
testing.
NOTE: Any components or heaters returned to HTP
for warranty analysis will become the property of HTP and
will not be returned, even if credit is denied.
If you have questions about the coverage of this warranty, please
contact HTP at the following address or phone number: HTP, 272
Duchaine Blvd., New Bedford, MA, 02745, Attention: Warranty
Service Department, 1(800) 323-9651.
SERVICE, LABOR, AND SHIPPING COSTS
Except when specifically prohibited by the applicable state law, the
Owner, and not the Manufacturer, shall be liable for and shall pay for
all charges for labor or other expenses incurred in the removal, repair,
or replacement of the storage tank or any component part(s) claimed
to be defective or any expense incurred to remedy any defect in the
product. Such charges include, but are not necessarily limited to:
1. All freight, shipping, handling, and delivery costs of forwarding a
new storage tank or replacement part(s) to the owner.
2. All costs necessary or incidental in removing the defective
storage tank or component part(s) and installing a new storage
tank or replacement part(s).
3. All administrative fees incurred by the Owner, as well as material
required to complete, and/or permits required for, installation of a
new storage tank or replacement part(s), and
4. All costs necessary or incidental in returning the defective storage
tank heater or component part(s) to a location designated by the
manufacturer.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND
ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE LAW IN
LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
AND ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN
CONTRACT OR TORT, WHETHER OR NOT ARISING FROM HTP’S
NEGLIGENCE, ACTUAL OR IMPUTED. THE REMEDIES OF THE OWNER
SHALL BE LIMITED TO THOSE PROVIDED HEREIN TO THE EXCLUSION
OF ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SAID INCIDENTAL
AND CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO,
PROPERTY DAMAGE, LOST PROFIT OR DAMAGES ALLEGED TO HAVE
BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY OBLIGATION
UNDER THIS AGREEMENT INCLUDING THE OBLIGATION TO REPAIR
AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR
EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING
AND SIGNED BY A DULY AUTHORIZED OFFICER OF HTP. THE
WARRANTIES STATED HEREIN ARE NOT TRANSFERABLE AND
SHALL BE FOR THE BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives the Owner specific legal rights. The Owner may
also have other rights that vary from state to state. Some states do
not allow the exclusion or limitation of incidental or consequential
damages so this limitation or exclusion may not apply to the Owner.
These are the only written warranties applicable to the storage tank
manufactured and sold by HTP. HTP neither assumes nor authorizes
anyone to assume for it any other obligation or liability in connection
with said storage tanks.
HTP reserves the right to change specifications or discontinue
models without notice.
