lp-673 Rev. 000 Rel. 001 Date 8.30.18
58
EPA DEFINITION OF POTABLE WATER
Contaminant
Level
Total Hardness
(Commercial Use - 140
o
F and above
water temperature)
120 mg/l
(7 grains/gallon)
Aluminum
0.05 to 0.2 mg/l
Chloride
100 mg/l
Color
15 color units
Copper
1.0 mg/l
Corrosivity
Non-corrosive
Fluoride
2.0 mg/l
Foaming Agents
0.5 mg/l
Iron
0.3 mg/l
Manganese
0.05 mg/l
Odor
3 threshold odor
number
pH
6.5 – 8.5
Silver
0.1 mg/l
Sulfate
250 mg/l
Total Dissolved Solids (TDS)
500 mg/l
Zinc
5 mg/l
Dissolved Carbon Dioxide (CO2)
15 mg/l or ppm
23. Any damages, malfunctions, or failures resulting from the use of
dielectric unions.
24. Production of noise, taste, odors, discoloration, or rusty water.
25. Water heaters replaced for cosmetic reasons.
26. Components of the water heater that are not defective, but must be
replaced during the warranty period as a result of reasonable wear and
tear.
27. Components of the water heater that are subject to warranties, if any,
given by their manufacturers; HTP does not adopt these warranties.
28. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
29. Water heaters installed outside the fifty states (and the District of
Columbia) of the United States of America and Canada.
30. Water heaters moved from the original installation location.
31. Water heaters that have had their rating labels removed.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made immediately upon
finding the issue. First, please consult the HTP Warranty Wizard (http://
www.htproducts.com/Warranty-Wizard.html) to check warranty
eligibility. You may also contact HTP Technical Support at 1-800-323-
9651 for questions or assistance. Warranty coverage requires review
and approval of the issue with HTP Technical Support or through the
Warranty Wizard prior to a full unit replacement. Any claim for warranty
reimbursement will be rejected if prior approval from HTP is not obtained
in advance of a full unit replacement. Final determination will be made as
part of the warranty claim process.
When submitting a warranty claim the following items are required:
1. Proof of purchase or installation of the product –
Typically a copy
of the invoice from the installing contractor, the receipt of the purchase
of the product, or an original certificate of occupancy for a new home.
2. Clear pictures (or video) of the following:
a. Serial number tag (sticker)
b. The product
c. The product issue / failure whenever possible
d. A picture of the piping near the product
e. For gas fired products, a picture of the venting, including how it
exits the building
All claims will be reviewed by HTP within three (3) business days. If
additional information is required and requested by the HTP Claims
Department you will have thirty (30) days to provide it. When all requested
information is provided HTP will respond within three (3) business days.
The claim will be automatically closed if requested information is not
provided within thirty (30) days. Claims will not be reopened without HTP
Warranty Supervisor approval.
During the claims process a product that must be replaced will be given a
designation of either a) field scrap, or b) return to HTP. If the product must
be returned to HTP, the returned product must arrive at HTP within thirty
(30) days of the date of our request to return the product. After receipt of
the returned product HTP may require as many as thirty (30) additional
days for product testing.
NOTE: Any components or heaters returned
to HTP for warranty analysis will become the property of HTP and
will not be returned, even if credit is denied.
If you have questions about the coverage of this warranty, please contact
HTP at the following address or phone number: HTP, 272 Duchaine Blvd.,
New Bedford, MA, 02745, Attention: Warranty Service Department,
1(800) 323-9651.
SERVICE, LABOR AND SHIPPING COSTS
Except when specifically prohibited by the applicable state law, the
Owner, and not the Manufacturer, shall be liable for and shall pay for all
charges for labor or other expenses incurred in the removal, repair, or
replacement of the appliance or any component part(s) claimed to be
defective or any expense incurred to remedy any defect in the product.
Such charges include, but are not necessarily limited to:
1. All freight, shipping, handling, and delivery costs of forwarding a new
appliance or replacement part(s) to the owner.
2. All costs necessary or incidental in removing the defective appliance
or component part(s) and installing a new appliance or replacement
part(s).
3. All administrative fees incurred by the Owner, as well as material
required to complete, and/or permits required for, installation of a new
appliance or replacement part(s), and
4. All costs necessary or incidental in returning the defective water heater
or component part(s) to a location designated by the manufacturer.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND
ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE LAW IN LIEU
OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OBLIGATION,
LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER
OR NOT ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE OWNER SHALL BE LIMITED TO THOSE PROVIDED
HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING
WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT
NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT OR DAMAGES
ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY
OBLIGATION UNDER THIS AGREEMENT INCLUDING THE OBLIGATION
TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING
OR EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING AND
SIGNED BY A DULY AUTHORIZED OFFICER OF HTP. THE WARRANTIES
STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE
BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives you specific legal rights, and you may also have other
rights that vary from state to state. Some states do not allow the exclusion
or limitation of incidental or consequential damages so this limitation or
exclusion may not apply to you.
These are the only written warranties applicable to the commercial water
heater manufactured and sold by HTP. HTP neither assumes nor authorizes
anyone to assume for it any other obligation or liability in connection with said
commercial water heaters. HTP reserves the right to change specifications or
discontinue models without notice.