LP-436 Rev. 5.20.15
32
21. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
22. Water heaters installed outside the fifty states (and the District
of Columbia) of the United States of America and Canada.
23. Water heaters moved from the original installation location.
24. Water heaters that have had their rating labels removed.
ONLINE EXTENDED LIMITED WARRANTY REGISTRATION
To register for the extended limited warranty, complete the form
located on the HTP website at http://www.htproducts.com/warranty
within 90 days of installation. The form must be completed in full
with owner name, email address, and phone number, the address
where the unit is installed and installation date, and unit model
and serial numbers. Proof of purchase is required, and may be
an invoice for the product, or a bill from an installing contractor
that clearly documents the installation of the unit. To be valid,
proof of purchase must also include the unit serial number. Proof
of purchase may be typed or hand written. Submit the proof of
purchase to HTP, Inc. via the directions provided on the website.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly.
Determine if the water heater is “in-warranty” (that is, within the
applicable warranty period) by reviewing a copy of the original
sales receipt or warranty registration. The owner must present a
copy of the original sales receipt or warranty registration for a
warranty service request.
If the water heater is “in-warranty”, contact the distributor from whom
the water heater was purchased (or the installer) for assistance.
Be prepared to provide the retailer or installer with a copy of the
original receipt, complete model and serial numbers, and the date
of installation of the water heater, in addition to explanation of the
water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage
by HTP claims department personnel. All alleged defective
or malfunctioning parts must be returned to HTP
via the local
distribution channels
where original purchase was made.
NOTE:
Any parts or heaters returned to HTP for warranty analysis will
become the property of HTP and will not be returned, even if
credit is denied.
If all warranty conditions are satisfied, HTP will
provide replacement parts to the retailer.
For questions about the coverage of this warranty, please contact
HTP at the address or phone number stated below:
HTP
272 Duchaine Blvd.
New Bedford, MA
02745
Warranty Service Department
1(800) 323-9651
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges,
delivery expenses, or administrative fees incurred by the owner in
repairing or replacing the water heater or part(s). This warranty
does not extend to labor costs beyond the coverage specified
in this warranty document. All such expenses are the owner’s
responsibility.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE
GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY
OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN
CONTRACT OR TORT, WHETHER OR NOT ARISING FROM
HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE REMEDIES
OF THE PURCHASER SHALL BE LIMITED TO THOSE
PROVIDED HEREIN TO THE EXCLUSION OF ANY OTHER
REMEDIES INCLUDING WITHOUT LIMITATION, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SAID INCIDENTAL AND
CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO,
PROPERTY DAMAGE, LOST PROFIT OR DAMAGES ALLEGED
TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET
ANY OBLIGATION UNDER THIS AGREEMENT INCLUDING THE
OBLIGATION TO REPAIR AND REPLACE SET FORTH ABOVE.
NO AGREEMENT VARYING OR EXTENDING THE FOREGOING
WARRANTIES, REMEDIES OR THIS LIMITATION WILL BE
BINDING UPON HTP. UNLESS IN WRITING AND SIGNED BY
A DULY AUTHORIZED OFFICER OF HTP. THE WARRANTIES
STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE
FOR THE BENEFIT OF THE ORIGINAL PURCHASER ONLY.
NO OTHER WARRANTIES
This HTP Warranty gives you specific legal rights, and you
may also have other rights that vary from state to state. Some
states do not allow the exclusion or limitation of incidental or
consequential damages so this limitation or exclusion may not
apply to you.
These are the only written warranties applicable to the
commercial water heater manufactured and sold by HTP. HTP
neither assumes nor authorizes anyone to assume for it any
other obligation or liability in connection with said commercial
water heaters.
HTP reserves the right to change specifications or discontinue
models without notice.
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