During the warranty period, Harmonic Resolution Systems will repair or replace
any defective components free of charge. A Return Authorization Number (RA
Number) obtained directly from Harmonic Resolution Systems is required before
any product is returned to Harmonic Resolution Systems for any reason. This
number must be visible on the exterior of the shipping container(s) for Harmonic
Resolution Systems to accept the return.
Units shipped to Harmonic Resolution Systems without a visible RA Number on
the exterior of the shipping container(s) are subject to be returned to the sender,
freight collect.
Units to be repaired by Harmonic Resolution Systems must be sent shipping and
insurance prepaid by the original purchaser in the original packaging material. A
returned product should be accompanied by a written description of the defect.
Repaired units will be returned by Harmonic Resolution Systems shipping and
insurance prepaid by the customer.
All other warranties or conditions either written or implied are void.