HP Z440 Скачать руководство пользователя страница 60

Страница: 60 / 68

Locating ID labels

To assist in troubleshooting, identification labels are available on each workstation.

●

All workstations have a serial number (unique for each workstation) and product number. Have these

numbers available when you contact support.

●

The Certificate of Authentication (COA) is used for Windows 7-preinstalled systems only.

●

The Genuine Microsoft Label (GML) is used for Windows 8-preinstalled systems only.

●

A service label shows the build ID and Feature Byte strings, which are needed for system board

replacement.

NOTE:

Your workstation may look slightly different from the illustration in this section.

Locating warranty information

To locate warranty information, go to

http://www.hp.com/support/warranty-lookuptool

To locate an existing Care Pack, go to

http://www.hp.com/go/lookuptool

To extend a standard product warranty, go to

http://www.hp.com/hps/carepack

. HP Care Pack Services offer

upgraded service levels to extend and expand a standard product warranty.

HP troubleshooting resources and tools

This section provides information to guide you in troubleshooting your system.

Online support

Online support resources include web-based troubleshooting tools, technical knowledge databases, driver

and patch downloads, online communities, and product change notification services.
The following websites are also available to you:

●

http://www.hp.com

—Provides useful product information.

●

http://www.hp.com/support/workstation_manuals

—Provides the latest online documentation.

Chapter 9 Diagnostics and minor troubleshooting

Содержание Z440

Страница 1: ...HP Z440 Z640 and Z840 Workstation Series User Guide ...

Страница 2: ...missions contained herein Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See http www microsoft com for details Trademark Credits Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are either...

Страница 3: ...recovering Windows 8 on page 25 Setting up backing up restoring and recovering Windows 10 on page 33 Setting up and restoring Linux on page 42 Diagnostics and minor troubleshooting on page 51 Routine care on page 56 TIP If you do not find what you are looking for in this guide Find technical details in the Maintenance and Service Guide for your workstation at http www hp com support workstation_ma...

Страница 4: ...iv About this guide ...

Страница 5: ...840 Workstation front panel components 9 HP Z840 Workstation rear panel components 10 Product specifications 11 Workstation weights and dimensions 11 Environmental specifications 11 3 Setting up the workstation 12 Ensuring proper ventilation 12 Setup procedures 13 Adding monitors 14 Planning for additional monitors 14 Finding supported graphics cards 15 Matching graphics cards to monitor connector...

Страница 6: ...ecovering using Windows 8 tools 28 Using Windows 8 Refresh 29 Using Windows 8 Reset 30 Recovery using the Windows 8 recovery USB flash drive 31 Recovery using Windows 8 restore media 32 6 Setting up backing up restoring and recovering Windows 10 33 Activating and customizing the software 33 Initial Windows operating system setup 33 Customizing the monitor display 33 Turning off the workstation 33 ...

Страница 7: ... only 47 Create a restore disk or drive key 47 Use the F11 function key during system boot 47 Intercept the boot loader and choose the restore option 47 Proprietary graphics drivers 48 8 Updating the workstation 49 Updating the workstation after first boot 49 Updating the BIOS 49 Determining the current BIOS version 49 Upgrading BIOS 50 Upgrading device drivers 50 9 Diagnostics and minor troublesh...

Страница 8: ...10 Routine care 56 General cleaning safety precautions 56 Recommended cleaning products 56 Cleaning the chassis 57 Cleaning the keyboard 57 Cleaning the monitor 57 Cleaning the mouse 58 11 Accessibility 59 Supported assistive technologies 59 Contacting support 59 Index 60 viii ...

Страница 9: ...so refer to the regulatory label on the workstation chassis Accessories For complete and current information on supported accessories and components go to http www hp com go workstations System board A diagram of the system board is located on the inside of the chassis Additional information is located in the workstation Maintenance and Service Guide on the Web at http www hp com support workstati...

Страница 10: ... to http h20219 www2 hp com services us en warranty carepack overview html HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty You can find your HP Limited Warranty located with the user guides on your product and or on the CD or DVD provided in the box In some countries or regions HP may provide a printed warranty in the box For countries or region...

Страница 11: ...e Sign up at http www hp com go subscriberschoice Technical specifications QuickSpecs for HP Workstations include information about the operating system power supply memory CPU and many other system components To access the QuickSpecs go to http www hp com go qs Customer Advisories Security Bulletins and Notices To find advisories bulletins and notices 1 Go to http www hp com go workstationsupport...

Страница 12: ...g these steps 1 Go to Start All Programs Accessories System Tools System Information 2 In the right pane find the line with BIOS Version Date 3 Note the BIOS version and date and compare it with the versions that appear on the HP website In Windows 8 you can also find the BIOS version number by following these steps 1 Point to or swipe from the upper right or lower right corner of the Start screen...

Страница 13: ...0 Workstation components HP Z840 Workstation components Product specifications HP Z440 Workstation components HP Z440 Workstation front panel components 1 Optical drive bays 5 USB 3 0 charging port 1 2 Optical drive 6 USB 3 0 ports 3 3 Power button 7 Audio out headphone Audio in microphone combo jack 4 Hard drive activity light 8 Audio in microphone jack HP Z440 Workstation components 5 ...

Страница 14: ...eyboard connector purple 9 PCI PCIe card slots 3 PS 2 mouse connector green 10 Power cord connector 4 USB 2 0 ports 2 black 11 Universal chassis clamp opening 5 USB 3 0 ports 4 blue 12 Padlock loop 6 AMT enabled RJ 45 network jack orange 13 Security slot 7 Audio line out jack light green 6 Chapter 2 Workstation features ...

Страница 15: ... front panel components 1 Optical drive bays 5 USB 3 0 charging port 1 2 Optical drive 6 USB 3 0 ports 3 3 Power button 7 Audio out headphone Audio in microphone combo jack 4 Hard drive activity light 8 Microphone jack HP Z640 Workstation components 7 ...

Страница 16: ...twork jack orange 2 Rear power button 8 Audio line out jack green 3 PS 2 keyboard connector purple 9 Audio line in jack blue 4 PS 2 mouse connector light green 10 PCI PCIe card slots 5 USB 2 0 ports 2 black 11 Power cord connector 6 USB 3 0 ports 4 blue 12 Security slot 8 Chapter 2 Workstation features ...

Страница 17: ... front panel components 1 Optical drive 5 USB 3 0 charging port 1 2 Optical drive bays 6 USB 3 0 ports 3 3 Power button 7 Audio out headphone Audio in microphone combo jack 4 Hard drive activity light 8 Microphone jack HP Z840 Workstation components 9 ...

Страница 18: ... 9 USB 3 0 ports 4 blue 3 Serial connector teal blue 10 Network jacks 2 orange Bottom connector is AMT enabled 4 PS 2 keyboard connector purple 11 PCI PCIe card slots 5 PS 2 mouse connector light green 12 Power cord connector 6 Audio line out jack green 13 Security slot 7 Audio line in jack blue 10 Chapter 2 Workstation features ...

Страница 19: ...ions Characteristic HP Z440 Z640 and Z840 Workstations Temperature Operating 5 C to 35 C 40 F to 95 F Non operating 40 C to 60 C 40 F to 140 F NOTE Derate by 1 C 1 8 F for every 305 m 1 000 ft altitude over 1 524 m 5 000 ft Humidity Operating 8 to 85 relative humidity non condensing Non operating 8 to 90 relative humidity non condensing Altitude Operating 0 to 3 048 m 10 000 ft Non operating 0 to ...

Страница 20: ...kstation operation Follow these guidelines Operate the workstation on a sturdy level surface Provide at least 15 24 cm 6 00 in of clearance at the front and back of the workstation This is the minimum distance for all workstation models NOTE Your workstation may look slightly different from the illustration in this section Ensure that the ambient air temperature falls within the specifications lis...

Страница 21: ... a grounded earthed three pin outlet Do not disable the power cord grounding pin for example by attaching a two pin adapter The grounding pin is an important safety feature NOTE An HP Z840 Workstation with a 1125 W power supply might require more power than the typical office environment can supply For details see the Site Preparation Guide for the workstation at http www hp com support workstatio...

Страница 22: ...se adapters and third party cards to interface to other graphics formats including DVI I HDMI or VGA TIP Some adapters for older legacy hardware may cost more than others You may want to compare the cost of acquiring adapters with the cost of getting a newer monitor that doesn t need adapters 2 Determine whether you need additional graphics cards Consult the graphics card documentation to determin...

Страница 23: ...rd slot identification to make sure a new graphics card will work for your workstation 3 If you want to add a new graphics card or cards a Determine which supported graphics card best fits your needs in terms of number of monitors compatibility with the monitors you plan to use and performance See Finding supported graphics cards on page 15 b Make sure you have the correct drivers for the card See...

Страница 24: ...connecting monitors See Matching graphics cards to monitor connectors on page 16 for more information about the different graphics cards Graphics card with DisplayPort output If the graphics card has four DisplayPort outputs you can connect a monitor to each connector Use the proper adapters if required Graphics card with DVI output If you have a graphics card with two DVI outputs you can connect ...

Страница 25: ...ported cards allow more monitors Refer to the graphics card documentation for details 1 Connect the monitor cable adapters 1 if required to the workstation then connect the appropriate monitor cables to the adapters 2 or directly to the graphics card 2 Connect the other ends of the monitor cables to the monitors 3 Connect one end of the monitor power cord to the monitor and the other end to an AC ...

Страница 26: ...enu and then clicking Search Settings typing resolution in the Settings search field and clicking Change the Screen Resolution To change display settings in Windows 10 type control panel in the taskbar search box and then select Control Panel Select Appearance and Personalization and then select Display For more information about customizing your monitor display see the following resources Online ...

Страница 27: ...ncourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products go to http www hp com go recycle Product recycling 19 ...

Страница 28: ...nstallation has started do not turn off the workstation until the process is complete Turning off the workstation during installation can damage the installation and operation of the software For complete installation and configuration instructions go to http windows microsoft com en US windows7 help Additional information is available in the Windows 7 online Help after you successfully install th...

Страница 29: ...tem image 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system m...

Страница 30: ...tion Store personal files in the Documents library and back it up regularly Back up templates that are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive...

Страница 31: ...ge 23 Recovery media Run System Recovery from recovery media that you have purchased separately System Recovery from a recovery partition image CAUTION System Recovery deletes all data and programs that you have created or installed A Windows system from the HP factory ships with a recovery partition You can use the recovery partition to recover the factory operating system 1 Turn off the workstat...

Страница 32: ...ys to select the boot menu and press enter Use the arrow keys to select the location where the recovery DVD is inserted to boot from that device Booting the DVD from UEFI Boot sources will result in a GPT boot partition Booting from Legacy Boot sources will result in an MBR boot partition 3 When prompted press any keyboard key 4 Follow the on screen instructions After the operating system installa...

Страница 33: ... system The first time you turn on the workstation you can customize the operating system When you are connected to the Internet Microsoft activates your operating system This process takes about 15 to 30 minutes Carefully read and follow the instructions on the screen We recommend that you register your workstation with HP so you can receive important software updates request support and sign up ...

Страница 34: ... NOTE Windows includes the User Account Control feature to improve the security of your workstation You may be prompted by User Account Control for your permission or password when you perform certain tasks To continue a task select the appropriate option For information about User Account Control from the Start screen type help and then select Help and Support Recovery after a system failure is a...

Страница 35: ...can be a time saver if you have to reset your preferences To create a backup using Windows Backup and Restore NOTE The backup process may take more than an hour depending on file size and the speed of the workstation 1 From the Start screen type backup and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image or create system...

Страница 36: ...As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows automatically creates a system restore point for you during a Windows update and during other system maintenance a...

Страница 37: ...factory must be reinstalled Any personal files must be restored from backups you made See Using Windows 8 Reset on page 30 If the workstation is unable to start you can use the Windows recovery USB flash drive you created to recover the system See Recovery using the Windows 8 recovery USB flash drive on page 31 If the workstation is unable to start and you did not create a recovery USB flash drive...

Страница 38: ...elect the appropriate option For information about User Account Control see Help and Support from the Start screen type help and then select Help and Support 1 On the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Select Settings 3 Select Change PC settings in the bottom right corner of the screen select Update and Recovery then select Recovery 4 Un...

Страница 39: ...recover your system using the recovery USB flash drive you previously created NOTE If you did not create a recovery USB flash drive or the one you created does not work see Recovery using Windows 8 restore media on page 32 1 If possible back up all personal files 2 Insert the recovery USB flash drive into a USB port on your workstation 3 Restart the workstation and as soon as you see the HP logo s...

Страница 40: ...indows 8 operating system disc to install the operating system 3 When prompted press any keyboard key NOTE If the workstation does not boot to the DVD restart the workstation and press Esc as the workstation is starting to see the Startup menu Use the arrow keys to select the boot menu and then press enter Use the arrow keys to select the location where the recovery DVD is inserted to boot from th...

Страница 41: ...egister your workstation with HP during operating system set up so you can receive important software updates facilitate support questions and sign up for special offers CAUTION After the setup process has begun DO NOT TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE Turning off the workstation during the setup process may damage the software that runs the workstation or prevent its proper i...

Страница 42: ...d various international regulations If you encounter issues There are several means to diagnose and resolve potential issues HP provides several proprietary diagnostics tools but recommends a sequential troubleshooting approach that addresses the most basic root cause to the more complex Steps include Visual inspection Blink or beep codes HP PC Hardware Diagnostics HP Support System restore System...

Страница 43: ...monitor must be connected to the monitor port on the source that is set as the primary video source During boot the other video ports are disabled and if the monitor is connected to one of these ports the monitor will not function You can select or change the primary video source in Computer Setup CAUTION When the workstation is plugged into an AC power source there is always voltage applied to th...

Страница 44: ...ur product 4 Select your workstation model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Before you call for technical support WARNING When the workstation is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot ...

Страница 45: ...port Center BSC at http www hp com go bizsupport for the latest online support information software and drivers for proactive notification and access to a worldwide community of peers and HP experts Comprehensive online technical support is also available at http www hp com support If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your service ...

Страница 46: ...rtition you can use HP Recovery Manager to create recovery media after you successfully set up the workstation HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs HP Recovery media can also be us...

Страница 47: ... restoring from backup refreshing the workstation and resetting the workstation to its original state For more information see Help and Support Type help in the taskbar search box and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Reinstall drivers and or applications option select products only of HP Recovery Manager to reinstall th...

Страница 48: ...ormation from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you want to retain Using HP Recovery media you can choose from one of the following recovery options NOTE Only the options availab...

Страница 49: ...e the boot order 1 Insert the HP Recovery media 2 Access BIOS Restart the workstation quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard dri...

Страница 50: ... to set up and restore the Linux operating system It includes these topics HP Installer Kit for Linux HPIKL Setting up Red Hat Enterprise Linux Setting up SUSE Linux Enterprise Desktop SLED Setting up Ubuntu Proprietary graphics drivers NOTE After you set up the operating system be sure that the latest BIOS drivers and software updates are installed See Updating the workstation on page 49 CAUTION ...

Страница 51: ...r who have a licensed version of RHEL SLED or Ubuntu and would like to install the HP recommended driver additions The kit also can be downloaded using the following steps 1 Go to http www hp com support workstation_swdrivers 2 Select your workstation model 3 Select the desired operating system 4 Select your software driver language and then click the Software quick jump link 5 Select the Obtain S...

Страница 52: ...default drivers that the OS installers use do not support DisplayPort functionality If you experience problems try overriding the monitor choice for DisplayPort during the start of the install and using the VESA driver instead You can then set up the DisplayPort monitor later Installing with the HP Red Hat Linux driver disc 1 If you do not have the appropriate HP driver disc for a supported stream...

Страница 53: ... settings and SUSE Customer Center Configuration NOTE You can activate your SUSE subscription from the SUSE Customer Center Configuration screen To view the full SUSE Customer Center documentation go to http www suse com documentation and select your operating system Installing SLED with the DVD Installer Kit 1 If an HP driver disc did not come with your workstation create one see HP Installer Kit...

Страница 54: ...oaded with the operating system 1 Start the workstation The system boots and performs some setup activities in a non interactive mode The system then reboots and plays a short video After the video an initial set of settings dialogs are presented 2 When prompted enter the desired language and keyboard settings time zone first user name and identity and the user password NOTE This initial user has ...

Страница 55: ... Back up your data using the method and media of your choice Create a restore disk or drive key The initial image includes a tool that can create a restore image as an ISO file which can then be burned to a bootable DVD or copied to a USB drive key Taking this action is advisable to have media to use should the boot drive need to be replaced To create the ISO 1 Log in and go to the DASH interface ...

Страница 56: ...ge amounts of power in lower power workstations Third party proprietary graphics drivers supported by HP and the graphics vendors are available with the HP Installer Kit for Linux with the SLED 11 and Ubuntu preloads on Z series Workstations and from HP Workstation Support at http www hp com go workstationsupport These proprietary drivers are not a standard part of the RHEL SLED or Ubuntu distribu...

Страница 57: ...OS on page 49 Be sure that you have the latest drivers for your system See Upgrading device drivers on page 50 Become familiar with your available HP resources Consider a subscription to Driver Alerts at http www hp com go subscriberschoice Updating the BIOS For optimum performance determine the BIOS version on the workstation and upgrade it if necessary Determining the current BIOS version To det...

Страница 58: ...If you install a peripheral device such as a printer display adapter or network adapter confirm that you have the latest device drivers loaded If you purchased your device through HP go to the HP website to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from ...

Страница 59: ...r and desktop configurations or on the side of the workstation all in one configurations Note the applications you were using when you encountered the problem NOTE When calling in for service or support you might be asked for the product number example PS988AV of the workstation If the workstation has a product number it is generally located next to the 10 or 12 digit serial number of the workstat...

Страница 60: ...information go to http www hp com support warranty lookuptool To locate an existing Care Pack go to http www hp com go lookuptool To extend a standard product warranty go to http www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty HP troubleshooting resources and tools This section provides information to guide you in trouble...

Страница 61: ...ollects information about the workstation and passes it to an online support specialist The collection of information might take up to 30 seconds depending on the workstation configuration When you submit a support ticket you receive a confirmation message containing your case ID the support hours for your location and the estimated time of response For more information about HP Chat Support go to...

Страница 62: ...s operating correctly Check all cables for loose or incorrect connections Wake the workstation by pressing the power button or any key on the keyboard If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds Then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few s...

Страница 63: ...www hp com go selfrepair and select your product NOTE Some components are not eligible for Customer Self Repair and must be returned to HP for service Call support for further instructions before attempting to remove or repair these components More troubleshooting options The following additional information about troubleshooting techniques and tools is provided in the Maintenance and Service Guid...

Страница 64: ... and debris from getting into your eyes Recommended cleaning products Use the following products to safely clean your workstation Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration usually in the form of disposable wipes in a variety of brand names Alcohol free glass cleaning fluid Water with mild soap solution Dry microfiber cleaning cloth or a chamois static free cloth without o...

Страница 65: ...from under the keys Use caution because too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key remover to prevent damage to the keys This tool is available from many electronics supply outlets CAUTION Never remove a wide key like the space bar key from the keyboard If these keys are improperly removed or installed the keyboard mig...

Страница 66: ...er or light use a cotton swab dampened with cleaning solution to gently brush out any dust around the laser or light and then wipe again with a dry swab Do not wipe the laser or light directly with the swab Scroll wheel spray canned pressurized air into the gap between the scroll wheel and the click buttons To avoid condensation do not blow air directly on one spot for an extended period Roller ba...

Страница 67: ... additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 259 5707 Monday through F...

Страница 68: ...s 4 R recovery USB flash drive 31 Red Hat Linux setup 43 restore media 32 S setup 20 33 SLED restoring 46 setup 45 support 1 2 accessibility 59 U Updating the workstation 49 First boot update 49 Updating drivers 50 Updating the BIOS 50 W Windows 10 backup and restore 37 Windows 7 setup 20 Windows 8 Refresh 29 Reset 30 setup 25 Workstation components HP Z440 Workstation 5 HP Z440 Workstation front ...

Результаты поиска

Содержание Z440

Отзывы:

Похожие инструкции для Z440

Бренды по названию

Популярные бренды

HP Z440, Руководство пользователя

Результаты поиска

Содержание Z440

Отзывы:

Похожие инструкции для Z440

Бренды по названию

Популярные бренды