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HP troubleshooting resources and tools

This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for

troubleshooting.

HP Support Assistant

HP Support Assistant (Windows 7 systems only) helps you maintain workstation performance and

resolve problems. HPSA provides automated updates, onboard diagnostics, product information, and

guided assistance to help maintain optimum workstation performance. To access HPSA, click

Start >

All Programs > HP Help and Support > HP Support Assistant

NOTE:

HP Support Assistant is not available on Linux.

E-support

Online access and support resources include Web-based troubleshooting tools, technical knowledge

databases, driver and patch downloads, online communities, and product change notification services.

The following Web sites are also available to you:

●

http://www.hp.com

—Provides useful product information.

●

http://www.hp.com/support/workstation_manuals

—Provides the latest online documentation.

●

http://www.hp.com/go/workstationsupport

—Provides technical support information for

workstations.

●

http://www.hp.com/support

—Provides a listing of the worldwide technical support phone

numbers. Access the telephone numbers by visiting the Web site, then select your region, and click

Contact HP

in the upper-left corner.

●

http://www.hp.com/support/workstation_swdrivers

—Provides access to software and drivers for

workstations.

HP troubleshooting resources and tools

Содержание Z1

Страница 1: ...HP Z1 Workstation Maintenance and Service Guide ...

Страница 2: ...cts Nothing herein should be construed as constituting an additional warranty The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or e...

Страница 3: ...ludes these topics Guide topics Hardware overview on page 1 System management on page 11 Component replacement information and guidelines on page 40 Diagnostics and troubleshooting on page 54 Configuring password security and resetting CMOS on page 93 Configuring RAID devices on page 100 Linux technical notes on page 97 Configuring RAID devices on page 100 System board designators on page 105 NOTE...

Страница 4: ...iv About this guide ...

Страница 5: ...Technology HTT 12 SATA Power Management 12 Intel Turbo Boost Technology 12 HP Cool Tools 12 BIOS ROM 12 Computer Setup F10 Utility 13 Computer Setup F10 Utility functionality 13 Accessing Computer Setup F10 Utility 14 Computer Setup F10 Utility menu 15 Desktop management 23 Initial computer configuration and deployment 24 Installing a remote system 24 Copying a setup configuration to another compu...

Страница 6: ...imiter characters 36 Clearing passwords 37 Chassis security 37 Smart Cover Sensor 37 Cable lock optional 37 Fault notification and recovery 38 Drive Protection System 38 ECC fault prediction 38 Thermal sensors 38 Dual state power button 39 Changing the power button configuration Windows only 39 3 Component replacement information and guidelines 40 Warnings and cautions 41 Service considerations 42...

Страница 7: ...rt 59 Troubleshooting a problem 60 Instant Support and Active Chat 60 Customer Advisories Customer and Security Bulletins and Customer Notices 60 Product Change Notifications 60 Helpful hints 61 At startup 61 During operation 61 Customer self repair 62 Troubleshooting scenarios and solutions 63 Solving minor problems 63 Solving hard drive problems 65 Solving display problems 66 Solving audio probl...

Страница 8: ... 95 Using the CMOS button to reset CMOS 95 Using Computer Setup F10 Utility to reset CMOS 96 Appendix A Linux technical notes 97 System RAM 97 Audio 97 Network cards 98 Hyper Threading Technology 98 NVIDIA Graphics Workstations 99 Appendix B Configuring RAID devices 100 Configuring SATA RAID in Windows 100 Configuring the system BIOS to enable embedded SATA RAID functionality 101 Creating RAID vol...

Страница 9: ... workstation hardware components It includes these topics Topics System board architecture on page 7 Chassis components on page 5 Front and bottom components on page 2 Side components on page 3 Rear components on page 4 Workstation specifications on page 8 1 ...

Страница 10: ...d bottom components Table 1 1 Component descriptions 1 Camera angle adjustment dial 5 Serial number pull out card 2 Camera 6 Speakers 3 Left and right digital microphones 7 Stand 4 Display 8 Chassis latches bottom view 2 Chapter 1 Hardware overview ...

Страница 11: ...ons 1 Power button 6 IEEE 1394a FireWire connector 2 Hard drive activity light 7 USB 3 0 connectors 2 3 Slot load optical drive eject button and activity LED 8 Headphone connector 4 Slot load optical drive 9 Microphone connector 5 xD MMC MS SD card reader Side components 3 ...

Страница 12: ...s 1 Handle 6 Power cord connector 2 Subwoofer connector orange 7 USB 2 0 connectors 4 3 Audio line out connector green 8 Optical S PDIF audio output 4 Audio line in connector blue 9 RJ 45 network connector 5 DisplayPort connector output input 10 Cable lock slot 4 Chapter 1 Hardware overview ...

Страница 13: ...iller block installed if graphics card assembly is not ordered 2 Stand 8 Slot load optical drive 14 Rear I O board 3 Power supply 9 Hard drive and carrier assembly 15 Wireless keyboard mouse USB receiver 4 Graphics card assembly 10 System board 16 Memory fan 5 Mini PCI cards 11 Side I O board 6 Processor CPU heatsink 12 Speakers Chassis components 5 ...

Страница 14: ...fan 17 Clear CMOS 2 Internal USB 11 Memory fan 18 Crisis Recovery jumper 3 Rear DP LAN 12 MXM fan 19 ME AMT flash override jumper 4 Rear USB Audio Power 20 Password jumper 5 Side I O 13 Battery Misc SATA 14 Main power 22 Display 6 HDD SATA 6Gb s 15 ODD power 23 Hood sensor 7 ODD SATA 3Gb s 16 Power button 24 LCD Sync backlight PCI PCIe 25 Speakers 8 Mini PCIe2 x1 3 26 Webcam MIC 9 MXM Graphics 6 C...

Страница 15: ...System board architecture The following figure shows the system board block diagram Figure 1 6 System board block diagram System board architecture 7 ...

Страница 16: ...nsions AVX to increase floating point performance Intel DMI2 interface connecting the processor to the I O controller Power supply 400W 90 efficient 80 PLUS Gold compatible with ENERGY STAR requirements Supports European Union ERP Lot 6 tier2 power limit of less than 0 5W in off mode Memory technology Dual in line memory modules DIMMs based on DDR3 1600MHz technology Supports error checking and co...

Страница 17: ...E If an MXM graphics card is installed the Intel HD Graphics is disabled NOTE Intel Core processors provide Intel HD Graphics 2000 Intel Xeon processors with model designations that end in 5 provide Intel HD Graphics P3000 I O technology RAID configurations for SATA RAID levels 0 1 External and internal USB 2 0 ports External USB 3 0 ports HP Low Power State technology enabled Supports European Un...

Страница 18: ...are 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating random 0 5g rms 5 300 Hz Non operating random 2 0g rms 10 500 Hz NOTE Values do not indicate continuous vibration Location and ventilation Proper ventilation for the system is important for workstation operation To ensure adequate ventilation Operate the workstation on a s...

Страница 19: ...ower button One of the effects is that wake on LAN is disabled When disabled the computer powers down conventionally Enabling ERP compliance mode 1 Press F10 during startup 2 Using the arrow keys select the Power Hardware Power Management S5 Maximum Power Savings then select Enable 3 Press F10 to accept the change 4 Select File Save Change and Exit and then press Enter to accept the change Disabli...

Страница 20: ...he workload inactive cores are turned off and power is diverted to the active cores to increase their performance Turbo Boost is enabled and disabled with the Computer Setup F10 Utility Go to http www hp com go quickspecs to determine if your CPU supports Turbo Boost HP Cool Tools HP workstations and computers installed with Windows include additional software tools To access or learn more about t...

Страница 21: ...ge or verify the workstation configuration including settings for CPU graphics memory audio storage communications and input devices Modify the boot order of installed mass storage devices such as SATA optical disk drives and network drives Configure the boot priority of SATA hard drive controllers Enable or disable Network Server Mode This mode enables the workstation to start the operating syste...

Страница 22: ...te before starting if you miss the opportunity to press F10 3 Select the language from the list and press the Enter key In the Computer Setup F10 Utility menu five headings are displayed File Storage Security Power and Advanced NOTE The option for selecting the language is available on first boot only 4 Use the left and right arrow keys to select the appropriate heading use the up and down arrow k...

Страница 23: ...emory Size Channel A Channel B Integrated MAC System BIOS Chassis serial number Asset Tracking Number ME Firmware Version ME Management Mode Boot Block Date About Displays copyright information Set Time and Date Enables you to set system time and date Flash System ROM Enables you to upgrade the BIOS from a ROM image on CD or USB Replicated Setup Provides these options Save to Removable Storage Dev...

Страница 24: ...S to determine the translation mode used to configure a formatted SATA or USB mass storage device This prevents you from needing to know how the mass storage device was formatted Options are Automatic Bit Shift LBA Assisted User Cylinders Heads Sectors and Off Automatic is the default Ordinarily you should not change the translation mode selected by the BIOS If the selected translation mode is not...

Страница 25: ...e de selected MS DOS drive lettering assignments might not apply after an operating system other than MS DOS has started Boot devices can be disabled in the boot order process These order changes are stored in the physical ROM when the F10 Setup changes are confirmed with File Save Changes and Exit You can temporarily override the boot order To start one time from a device other than the default d...

Страница 26: ...perating system to access the device Device Hidden makes the device unavailable it is disabled by the BIOS and cannot be enabled by the operating system NOTE An entry for enabling DriveLock appears in the setup menu if the workstation has a DriveLock compatible hard disk drive USB Security Set workstation USB ports to Enabled Disabled Side USB Ports 1 2 Rear USB Ports 1 4 Internal USB Port Slot Se...

Страница 27: ...bles or disables only available when Intel R VTx is enabled ATS Support Enables or disables only available when Intel R VTx is enabled Pass through DMA Enables or disables only available when Intel R VTx is enabled Embedded Security Device This option becomes available if Embedded Device is set to Available under Device Security NOTE Embedded Security Device must be set to Device Available in the ...

Страница 28: ...user to provide one of the DriveLock passwords during POST If the user does not successfully enter one of the passwords the hard drive remains inaccessible until one of the passwords is successfully entered during a subsequent cold boot sequence NOTE This selection appears only when the system includes at least one drive that supports the DriveLock feature Secure Boot Configuration Legacy Support ...

Страница 29: ...nfiguration Changes BIOS Power On Enables you to disable or specify a weekday and time for BIOS power on Bus Options Configures graphics cards per workstation slots In multi graphics card configurations this option designates one card as primary graphics and the other card as secondary graphics PCI SERR Generation Enabled Disabled Controls PCI SERR generation for ill behaved PCI add in cards that ...

Страница 30: ...also enables the Network Controller required for AMT to function correctly Unconfigure AMT ME Disabled Enabled 2 Restores AMT ME defaults When you save and exit after enabling this option you will be prompted to complete the process upon restart A Setup Password even if one is set does not need to be entered to complete the process NOTE Information about Intel AMT can be found at www intel com Wat...

Страница 31: ...dating and managing software on page 26 HP Client Management Solutions on page 26 Altiris Client Management Solutions on page 26 HP SoftPaq Download Manager on page 27 System Software Manager on page 27 ROM Flash on page 27 FailSafe Boot Block on page 28 Workstation security on page 28 Fault notification and recovery on page 38 Dual state power button on page 39 NOTE Support for specific features ...

Страница 32: ...cific features described in this guide can vary by model and software version The best deployment method depends on the information technology environment and processes Installing a remote system Remote system installation enables starting and setting up the computer using software and configuration information on a network server This feature is usually used for system setup and configuration and...

Страница 33: ...ess and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select File Replicated Setup Save to Removable Storage Device Follow the instructions on the screen to create the configuration file cpqsetup txtand write it to a USB storage device 4 Power off the computer you are configuring and insert the removeable USB media devic...

Страница 34: ...orting of business critical details such as thermal warnings and memory alerts Remote updating of system software such as device drivers and ROM BIOS Remote changing of boot order Configuration of system BIOS settings Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive tightly integrated systems management solutions to reduce the cost of owning HP client PCs ...

Страница 35: ...ssm ROM Flash BIOS settings are stored on a programmable flash ROM By establishing a setup password in Computer Setup F10 Utility you can protect unauthorized users from modifying the BIOS settings This function is important to ensure the operating integrity of the computer To upgrade the BIOS download the latest SoftPaq images from http www hp com support workstation_swdrivers Remote ROM Flash Re...

Страница 36: ...le in the SoftPaq to create a BIOS image CD or USB key Recovering the computer from Boot Block Recovery mode To recover the computer after it enters Boot Block recovery mode 1 Remove any media such as USB keys or disks in the optical disk drives 2 Insert a BIOS image CD into the DVD drive You can also use USB media such as an HP DriveKey 3 Power off then power on the computer If no BIOS image CD o...

Страница 37: ...nt applications to deliver proactive notification of tampering with a computer s internal components ProtectTools the Smart Cover Sensor and the side access panel solenoid lock Hood Lock are available as options on select systems You can manage security settings as follows Locally with Computer Setup F10 Utility Remotely with HP CMS or HP System Software Manager SSM which enable the secure consist...

Страница 38: ... it is inconsequential when compared to the damage that could result from unauthorized access to its contents To balance this level of security with the need to address the issue of a forgotten password the HP implementation of DriveLock employs a two password security scheme One password is intended to be set and used by a system administrator while the other is typically set and used by the user...

Страница 39: ... can be restricted through the setup password By specifying a setup password and not giving it to users system administrators can restrict users from enabling DriveLock Using DriveLock When hard disk drives that support the ATA security command set are detected DriveLock appears under the Security menu in the Computer Setup F10 Utility menu You are presented with options to set the master password...

Страница 40: ...tarts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the computer attempts to start anyway However the boot process most likely fails because data from a locked drive cannot be accessed In a single drive computer if the drive has DriveL...

Страница 41: ...tenance without needing to know the power on password Establishing a setup password using Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the computer through the use of Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer Setup F10 Utility menu 1 Power on or restart the...

Страница 42: ... start without requiring the power on password but the keyboard and mouse are locked until you enter the password The keyboard LEDs rotate constantly when the computer is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the computer 2 As soon as the computer is powered on repeatedly press the F10 key until you enter Computer Setup F10 Utility If y...

Страница 43: ...e a power on or setup password 1 Restart the computer 2 To change the power on password go to step 4 3 To change the setup password as soon as the computer is powered on repeatedly press the F10 key until you enter Computer Setup F10 Utility If you do not press F10 at the appropriate time you must restart the computer then repeatedly press F10 again to access the utility 4 When the key icon appear...

Страница 44: ...by a slash or alternative delimiter character current password For information about the alternative delimiter characters see the following section 4 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer Table 2 3 National keyboard delimite...

Страница 45: ...ter restarts a message indicates that the computer has been opened or the access panel has been removed You must enter the setup password to continue Smart Cover Sensor settings can be changed using Computer Setup F10 Utility Setting the protection level To set the Smart Cover Sensor protection level 1 Power on or restart the computer 2 During startup press and hold the F10 key until you enter Com...

Страница 46: ...rd disk drive replacement When HP computers are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard disk drive The service provider can use this information to help diagnose conditions that required you to run the DPS software ECC fault prediction When the co...

Страница 47: ...Hibernate you can press the power button to initiate standby and then press it again to exit standby and return to your work To completely turn off the workstation select Start Shut Down CAUTION To reduce the risk of data loss do not use the power button to turn off the computer unless the system is unresponsive NOTE If the computer is unresponsive press and hold the power button for four seconds ...

Страница 48: ...mer Self Repair Services Media Library at http www hp com go sml This chapter includes these topics Topics Warnings and cautions on page 41 Service considerations on page 42 Product recycling on page 43 Component replacement guidelines on page 45 Battery on page 45 Cable management on page 46 CPU processor and CPU heatsink on page 47 Expansion slots on page 47 Hard drives on page 48 Memory on page...

Страница 49: ...r computer users and provides important electrical and mechanical safety information This guide is located at http www hp com ergo WARNING Do not use the front bezel as a handle or lifting point when lifting or moving the computer Lifting the computer from the front bezel or lifting it incorrectly could cause the computer to fall causing possible injury to you and damage to the computer To properl...

Страница 50: ...26 500V 21 000V Preventing ESD equipment damage Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories Transport products in static safe containers such as tubes bags or boxes to avoid hand contact Protect electrostatic...

Страница 51: ...give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only in static free work areas Disconnect power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials suc...

Страница 52: ...For information about recycling HP components or products see http www hp com go recycle 44 Chapter 3 Component replacement information and guidelines ...

Страница 53: ...cessor and CPU heatsink on page 47 Expansion slots on page 47 Hard drives on page 48 Memory on page 49 Power supply on page 51 Thermal sensors on page 53 Battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years Observe the following warning and caution when replacing the battery WARNING The workstation has a lithium batt...

Страница 54: ...m being cut or crimped when the component is lowered into its normal position When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires In all cases avoid bending or twisting the cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not ...

Страница 55: ...ntact an HP authorized reseller or service provider to install the processor If you plan to install the processor yourself view the entire remove and replace video before you begin Failure to follow the computer preparation instructions can result in an improperly installed processor causing extensive computer damage NOTE When you power off the computer through the operating system power consumpti...

Страница 56: ...ves to prevent loss of work and damage to the computer or drive Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are mounted in the computer Always shut down the operating system turn off the power and unplug the power cord Never remove a drive while the computer is on or in standby mode Before handling a drive make sure you ...

Страница 57: ...there is no way for the BIOS to obtain a valid memory configuration by disabling plugged in memory the BIOS halts with a diagnostics 2006 code for memory error five beeps and blinks DIMM installation guidelines Install only HP approved DDR3 DIMMs CAUTION HP ships only DIMMs that are electrically and thermally compatible with this computer Because third party DIMMs might not be electrically or ther...

Страница 58: ...ernal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove or install a component Figure 3 1 HP Z1 Workstation DIMM load order 50 Chapter 3 Component replacement information and guidelines ...

Страница 59: ...oftware dependent 170 BTU hr 42 87 kg cal hr 1063 BTU hr 206 27 kg cal hr Heat dissipation maximum configuration and software dependent 1063 btu hr TBD kg cal hr Power supply fan All fans are variable speed Two variable speed fans 40mm x 20mm Built in Self Test LED Yes Power Consumption in sleep mode as defined by ENERGY STAR Suspend to RAM S3 4W ENERGY STAR qualified Config Dependent Yes 80 PLUS ...

Страница 60: ...221 FEMP Resetting the power supply If an overload triggers the power supply overload protection power is immediately disconnected To reset the power supply 1 Disconnect the power cord from the workstation 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 54 3 Reconnect the power cord and restart the workstation Whe...

Страница 61: ... can be replaced Figure 3 2 Thermal sensor locations Table 3 2 Thermal sensor descriptions 1 Outlet air sensor 4 MXM GPU sensor 7 Memory VR sensor 2 12V 3 3V VR sensor 5 CPU0 VR sensor 8 Hard disk drive sensor 3 Backlight VR sensor 6 CPU0 DTS sensor inside processor 9 Inlet air sensor Component replacement guidelines 53 ...

Страница 62: ...5 Locating ID labels on page 56 Locating warranty information on page 56 Diagnosis guidelines on page 57 Troubleshooting checklist on page 58 HP troubleshooting resources and tools on page 59 Troubleshooting scenarios and solutions on page 63 Self troubleshooting with HP Vision Diagnostics on page 74 Diagnostic codes and errors on page 83 54 Chapter 4 Diagnostics and troubleshooting ...

Страница 63: ...rations Note the applications you were using when you encountered the problem NOTE When calling in for service or support you might be asked for the product number example PS988AV of the computer If the computer has a product number it is generally located next to the 10 or 12 digit serial number of the computer NOTE On most models the serial number and product number labels can be found on the to...

Страница 64: ...service label shows the build ID and Feature Byte strings which are needed for system board replacement The all in one service label can be found in the location shown in Figure 4 1 pull out card Figure 4 1 All in one service label location Locating warranty information To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pack see http www ...

Страница 65: ...connections Wake the computer by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds and then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds and then plug it in again If it does not restart press...

Страница 66: ...ress the Caps Lock key several times If the Caps Lock LED toggles on and off the keyboard is operating correctly Check cables for loose or improper connections After installing a non plug and play PnP expansion board or other option such as a diskette drive reconfigure the computer Are all necessary device drivers installed Have all printer drivers been installed for each application Have you remo...

Страница 67: ...rces include Web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following Web sites are also available to you http www hp com Provides useful product information http www hp com support workstation_manuals Provides the latest online documentation http www hp com go workstationsupport Provides tech...

Страница 68: ...t take up to 30 seconds depending on the computer configuration When you submit a support ticket you receive a confirmation message containing your case ID the support hours for your location and the estimated time of response For more information about HP Instant Support and Active Chat and how to use them go to http instantsupport hp com NOTE This feature is not available on Linux Customer Advis...

Страница 69: ...m Refer to the Diagnostic lights and audible beep codes section in the Maintenance and Service Guide for your workstation for information on interpreting diagnostic lights and audible codes Press and hold any key If the system beeps then your keyboard is operating correctly Check all cables for loose or incorrect connections Wake the workstation by pressing any key on the keyboard or the power but...

Страница 70: ...puter is blank open the computer and make sure the graphics card is properly installed Upgrade the BIOS A new release of the BIOS might have been released that supports new features or fixes your problem Customer self repair Under the Customer Self Repair program you can order a replacement part and install the part without onsite HP technical assistance Customer self repair may be required for so...

Страница 71: ...al Windows shutdown procedure 3 Restart the computer using the power button Workstation date and time display is incorrect Real time clock RTC battery might need replacement 1 Reset the date and time in the Control Panel 2 Replace the RTC battery Workstation appears to pause periodically Network driver is loaded and no network connection is established Establish a network connection or use Compute...

Страница 72: ...r on and the LEDs on the side of the computer are not flashing System cannot power on Press and hold the power button for less than four seconds If the hard drive LED turns green then perform the following steps 1 To find a faulty device remove all devices one at a time a Disconnect AC power to the computer b Remove a device c Reconnect AC power and power on the computer 2 Repeat this process unti...

Страница 73: ...r connection details Improperly seated hard drive On systems with blind mate drive connections check for connector damage on the drive and in the chassis Reseat the hard drive and its carrier in the chassis to ensure a proper connection See the Hard drive section of this guide for connection details The system might not have automatically recognized a newly installed device 1 Run Computer Setup F1...

Страница 74: ...ility and enable the hard drive entry in the Storage Boot Order list Workstation will not start Hard drive is damaged Replace the hard drive Solving display problems Table 4 3 Internal LCD display problems Problem Cause Solution Blank screen no video Cable connections are not correct 1 Verify the LCD display cable connection to J16 on the system board and to the internal LCD panel connector 2 Veri...

Страница 75: ...DIA Graphics Power LED flashes red 6 times once every second followed by a 2 second pause then the computer beeps 6 times Prevideo graphics error Try these solutions in this order Reseat the graphics card if using nVidia graphics reseat the processor if using Intel HD Graphics Replace the graphics card if using nVidia graphics or replace the processor if using Intel HD graphics Replace the system ...

Страница 76: ...sync backlight cable connects P2 on the system board to the sync connector and LED power connector on the internal LCD panel The graphics driver is not working properly 1 Boot into the OS and uninstall the graphics driver 2 Reboot 3 Install the latest graphics driver for your graphics controller Some typed symbols do not appear correctly The font you are using does not support that symbol Use the ...

Страница 77: ... multi display by selecting either clone mode or extended mode The graphics driver is not loaded Install the latest graphics driver The graphics driver is not working properly 1 When you see Press F8 in the bottom right corner of the screen restart the computer and press F8 during startup 2 Using the keyboard arrow keys select Windows Safe Mode then press Enter 3 In Windows uninstall the graphics ...

Страница 78: ...ear IO DP LAN Cable is connected to CON6701 on the system board and J16 on the Rear I O board on the left bottom side Blurry video or requested resolution cannot be set If the graphics controller was upgraded the correct video drivers might not be loaded Install the video drivers included in the upgrade kit or download and install the latest drivers for your graphics card from http welcome hp com ...

Страница 79: ...e typed symbols do not appear correctly The font you are using does not support that symbol Use the Character Map to locate and select the appropriate symbol Select Start All Programs Accessories System Tools Character Map You can copy the symbol from the Character Map into a document The graphics driver does is not working properly or does not support the symbol set with that resolution Try eithe...

Страница 80: ...mputer is in Standby mode Press the power button to resume from Standby mode Sound quality such as tone focus space equalization treble or bass from the internal speakers is not acceptable The graphic equalizer EQ and or SRS audio enhancement settings have been changed and are not appropriate for the audio content being played 1 Open the SRS user interface found either in the Control Panel or the ...

Страница 81: ...ving printer problems Table 4 6 Printer problems Problem Cause Solution Printer does not print Printer is not turned on and online Turn the printer on and be sure it is online The correct printer driver for the application is not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port Replace printer port with the address of the...

Страница 82: ...ly configurable testing options quick complete custom interactive non interactive Identifies specific failed memory DIMM Tests video card memory Launches DST Smart tests for both SATA and SAS drives Many other tests and diagnostics Diagnostic Failure Code Output A unique warranty code is generated for each failure and can be used to validate diagnostic use for a specific system Easy to use Interfa...

Страница 83: ...to the most recent version appropriate tfor your target media USB flash or ISO file for CD 8 Copy the file to an optical disc or follow the instructions to install the diagnostics on a USB flash drive 9 While the computer is on insert the disc or flash drive 10 Shut down the operating system and turn off the computer 11 Turn on the computer The system will boot into HP Vision Diagnostics NOTE If t...

Страница 84: ...appears 2 Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a DVD 3 Enable the computer to boot from DVD 4 Turn off the computer and restart it with the DVD installed in the optical drive The computer will boot to the DVD and initiate the HP Vision Diagnostics utility 5 Follow the HP Vision Diagnostic prompts to troubleshoot the computer Using the HP Memory Tes...

Страница 85: ...s and status Errors Past diagnostics failures Help User help about HP Vision Diagnostics Common operations include Exit Diagnostics button Closes HP Vision Diagnostic application and reboots the system any running test is aborted Reload button If available rescans your system hardware and reloads the diagnostics without the need to restart the system Save button If available saves your system surv...

Страница 86: ...S and PCI configuration space data Audio All embedded and add on audio devices Asset Control Asset control related information such as product name serial number asset tag and universal unique ID information Communication Communication devices such as serial parallel USB network IEEE 1394a modem and Bluetooth ports and devices Graphics All embedded and add on video cards Input Devices User input d...

Страница 87: ...r USB flash drive and select HP Memory Test from the boot menu The Duration of Test options control the duration of the test sequence Number of loops Test runs specified number of times default is 1 Total test time hours minutes Test runs for a specified amount of time some tests might not run if the specified time is not long enough to run all tests Stop at first error Test stops as soon as one e...

Страница 88: ... test scenario has been explicitly canceled in which case no pass or fail conclusion can be drawn The available data is Current Loop Current execution loop out of total number of loops specified in the Test panel Test Time Total time elapsed since the beginning of the test execution Test Complete Number of tests successfully completed out of the total number of test to execute Cancel button Immedi...

Страница 89: ...upport Center for assistance with a hardware failure Clear Errors Clears the contents of the Error Log Click the Save button to save the Error Log as an HTML file to removable media Help tab The Help tab contains a Vision Help section and a Test Components section This tab includes search and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Diagnos...

Страница 90: ...creen 1 Insert removable media 2 Click Save in the bottom on any of the Survey History or Errors tabs The three log files are saved regardless of where the Save button is clicked 3 Select the removable media drive and click Save NOTE Do not remove the media until a message indicates the files have been written 4 Print the desired information HTML file NOTE To exit HP Vision Diagnostics click Exit ...

Страница 91: ...g LED activity and beeps the beeps are heard through the chassis speaker Blinks and beeps repeat for five cycles after which only the blinks continue to repeat Red Power LED blinks two times once every second followed by a two second pause Two beeps CPU thermal protection activated by either of the following methods A fan might be blocked or not turning The heatsink and fan assembly is not properl...

Страница 92: ...nce every second followed by a two second pause Five beeps Pre video memory error CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord before you remove a component 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate faulty module 3 Replace third party memory with HP memory 4 The problem might be on the system board Con...

Страница 93: ... pause Nine beeps System powers on but does not start 1 The problem might be on the system board Contact HP for assistance 2 The problem might be in the CPU Contact HP for assistance System does not power on and LEDs are not blinking No beeps System unable to power on CAUTION Internal components might be powered even when the computer is off To prevent damage disconnect the computer power cord bef...

Страница 94: ...es Table 4 8 LED color definitions LED state LED color System status Solid Blue System is on Flashing Blue System is in Standby Solid or flashing Red System has experienced an error See POST error messages on page 87 None No light System is in Hibernate or is off 86 Chapter 4 Diagnostics and troubleshooting ...

Страница 95: ...ause Recommended action 101 Option ROM Checksum Error System ROM checksum Verify the you have the latest ROM 1 Flash the ROM if needed 2 If an expansion card was recently added remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers and so forth might be set i...

Страница 96: ...ory module type 4 Remove and replace memory modules one at a time to isolate faulty modules 5 Replace faulty memory modules 6 If the error persists after replacing memory modules replace the system board 202 Memory Type Mismatch Memory modules do not match Replace the memory modules with matched sets 203 Memory module failed self test and failing rank was disabled Defective memory module Replace t...

Страница 97: ...rrectly See the service label on the computer access panel for the correct memory configurations and reseat the DIMMs accordingly 215 DIMM Configuration Error 216 Memory Size Exceeds Maximum Supported The amount of memory installed exceeds that supported by the hardware 1 Verify how much memory the computer supports 2 Remove the excess memory 301 Keyboard Error Keyboard failure 1 Reconnect the key...

Страница 98: ... the cable 531 Right DMIC cable not connected Right Dmic cable is not connected to the system board or to the right Dmic 1 Reseat the cable 2 Replace the cable 532 Side I O board not connected Side I O board is missing or is not connected 1 Reseat the Side I O board 2 Replace the Side I O board 3 Replace the system board 533 Rear I O USB Audio cable not connected The Rear I O USB Audio cable betwe...

Страница 99: ...a firmware patch that fixes erroneous error messages 1 Determine if the hard disk drive is giving a correct error message 2 Run the Drive Protection System test if applicable 3 Apply firmware patch if applicable See http www hp com support 4 Back up contents and replace the hard disk drive 1783 Fixed Disk 0 1 locked Hard disk drive failure Diagnose the hard disk drive and replace it if necessary 1...

Страница 100: ...and then select Security System IDs ERROR Invalid electronic serial number no number No electronic serial number is stored with the system To assign a serial number open Computer Select F10 Utility and then select Security System IDs ERROR An unsupported processor is installed System halted Unsupported processor detected Replace the processor Invalid electronic serial number Incorrect serial numbe...

Страница 101: ...not let you enter the setup utility After you create both passwords you can use the setup password in place of the power on password as an override to log into the computer a useful feature for a network administrator NOTE You can only clear the passwords with the password jumper Clearing CMOS does not clear the passwords CAUTION Before pressing the Clear CMOS button back up your computer CMOS set...

Страница 102: ...n disconnect the power cords from the computer and external devices b Disconnect any external devices c Open the workstation d Locate the password header and jumper The password header is E49 The password jumper is blue so it can be easily identified 2 Remove the jumper from pins 1 and 2 Do not lose the jumper 3 Restart the computer a Close the workstation b Reconnect the AC power cord to the comp...

Страница 103: ... your computer CMOS settings with Computer Setup F10 Utility and select File Save to Disk CAUTION Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information including asset numbers and special settings 2 Shut down the operating system turn off the computer and external devices and disconnect any external devices 3 Disconnect the AC power cord from the c...

Страница 104: ...lity 3 From Computer Setup F10 Utility menu select File Default Setup This restores the settings that include boot sequence order and other factory settings However it does not force hardware rediscovery 4 Choose Restore Factory Settings as Default and then press F10 to accept 5 Select File Apply Defaults and Exit and then press Enter to accept 6 Reset the computer passwords and configuration info...

Страница 105: ...uccessfully installed Adding hardware might cause errors and prevent the operating system from installing correctly System RAM HP supports different amounts of total RAM in various HP workstations based on the number of hardware DIMM slots and the capabilities of the system The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http ...

Страница 106: ...ilable Bluetooth support is also available in many Linux distributions Hyper Threading Technology The Z Series workstations support Hyper Threading Technology HTT an Intel proprietary technology that improves processor performance through parallelization of computations doing multiple tasks at once The operating system treats an HTT enabled processor as two virtual processors and shares the worklo...

Страница 107: ...s experienced with some open source versions of the Nouveau and DRM drivers Open source versions of Nouveau drivers and NVIDIA proprietary graphics drivers cannot coexist in the same runtime environment because they use the same hardware resources If administrators create their own Linux environments using NVIDIA proprietary graphics drivers but choose not to use HP packaged versions HP recommends...

Страница 108: ...minimum Improved I O performance No fault tolerance RAID 1 Mirrored disk array Two drives 100 redundancy Can recover from a single drive failure Provides improved read performance The following additional information is available For RAID configuration information go to http www hp com support RAID_FAQs For guidelines on preparing for RAID configuration go to http www hp com support workstation_ma...

Страница 109: ...Select SATA Emulation RAID AHCI and then press F10 to save the settings NOTE The SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is used only to support serial attached drives that are configured as a RAID array 5 Select Advanced Power On Options and then press Enter 6 Select POST Messages Enable and then press F10 to save the settings 7 Select Advanced Devi...

Страница 110: ...s Enter 3 Enter the desired RAID volume name in the Name field and then press Tab 4 Select a level in the RAID Level field and then press Tab 5 If appropriate select a size in the Stripe Size field and then press Tab 6 Enter the desired volume size in the Capacity field and then press Tab 7 Press Enter to initiate volume creation 8 When prompted press Y to acknowledge the warning message and creat...

Страница 111: ...controller setup Additionally hardware RAID requires that a failed RAID controller must be replaced with an identical model to avoid data loss whereas software RAID imposes no such requirements Some software RAID schemes offer data protection through mirroring copying the data to multiple disks in case one fails or parity data checksums that allow error detection and limited rebuilding of data in ...

Страница 112: ..._Guide index html Red Hat Enterprise Linux 5 See the Deployment Guide at http docs redhat com docs en US Red_Hat_Enterprise_Linux 5 html Deployment_Guide ch raid html SLED 11 See the Deployment Guide at http www suse com documentation sled11 book_sle_deployment page documentation sled11 book_sle_deployment data book_sle_deployment html See the following site for more information For more informati...

Страница 113: ...ar USB Audio connector white J16 J16 eDP embedded DisplayPort connector white J41 Slot 0 PCIe3 x 16 100W MXM PCIe x16 graphics connector black J61 Slot 1 PCIe2 x1 10W Mini PCIe PCIe2 x1 USB connector black J62 Slot 2 PCIe2 x1 10W Mini PCIe PCIe2 x1 USB connector black J63 Slot 3 PCIe2 x1 10W Mini PCIe PCIe2 x1 USB connector black SW50 SW50 CMOS Clear CMOS button P1 PWR Power Supply 20 pin white P2...

Страница 114: ...1 XU1 CPU socket Rear I O board All connectors except J90 on the rear I O board are on the bottom of board Table C 2 Rear I O board designators Designator Name on board Component J90 J90 Internal USB 2 0 Type A J8 J8 LAN J64 J64 DisplayPort J15 J15 Rear USB Audio connector white J16 J16 Rear DP LAN connector white J81 USB Dual USB 2 0 J82 USB Dual USB 2 0 J5 J5 Optical S PDIF J11 J11 Subwoofer jac...

Страница 115: ...rd designators Designator Name on board Component J72 MIC J72 Microphone jack J75 J75 HDPH Headphone jack J71 USB J71 USB 3 0 J70 USB J70 USB 3 0 J1 J1 1394a J2 J2 4 in 1 Card Reader J7 J7 Side I O connector bottom side Side I O board 107 ...

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