HP StorageWorks 2500, Руководство пользователя

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A support specialist will work with you to diagnose and assess whether a replacement component is
required to address a system problem. The specialist will also help you determine whether you can
perform the replacement yourself.
Based on availability and where geography permits, standard HP CSR part delivery is next business day.
Ask your support specialist if same business day delivery options are available in your area.
Replacement instructions are included in this chapter, in spare kits, and at
http://www.hp.com . If
further assistance is required, you can call the HP Technical Support Center and a support specialist
will help you over the phone.
For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, see the HP web site http://www.hp.com/go/selfrepair .
CSR is available for most HP products currently under warranty. For more information on warranty service
see http://h18006.www1.hp.com/products/storageworks/warranty.html .
Parts-only warranty service
Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only
warranty service, HP will provide replacement parts free of charge. For parts-only warranty service,
CSR part replacement is mandatory.
Best practices for replacing hardware components
The following information will help you replace the hardware components on your DS2500 successfully.
Follow these tips any time you replace a component.
CAUTION:
Removing a component signi fi cantly changes the air fl ow within the enclosure. All components must be
installed for the enclosure to cool properly. If a component fails, leave it installed until a replacement is
available.
Components can be damaged by electrostatic discharge (ESD). Use proper antistatic protection as follows:
• Always transport and store CRUs in an ESD protective enclosure.
• Do not remove the CRU from the ESD protective enclosure until you are ready to install it.
• Always use ESD precautions, such as a wrist strap, heel straps on conductive fl ooring, and an
ESD protective smock when handling ESD sensitive equipment.
• Avoid touching the CRU connector pins, leads, or circuitry.
• Do not place ESD generating material such as paper or non-antistatic (pink) plastic in an ESD
protective enclosure with ESD sensitive equipment.
• Wait until periods of low storage system activity to replace a component.
When replacing components at the rear of the rack, cabling may obstruct access to the component.
Carefully move any cables out of the way to avoid loosening any connections. In particular, avoid
cable damage that may be caused by:
• Kinking or bending tighter than a 1.375-inch bend radius.
• Placing removed cables on the fl oor or other surfaces, where they may be walked on or otherwise
compressed.
• Disconnecting cables without installing a dust cap. If a cable is uncapped, its performance may
be impaired by contact with dust, metal or other surfaces.
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Customer self repair