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Item

Description

(1)

System board

(2)

Converter board

(3)

Serial port and PS/2 connector board

(4)

Optical drive (includes latch)

DVD±RW drive

DVD-ROM drive

(5)

Webcam module

For use in touch models

For use in non-touch models

(6)

Fan

(7)

Heat sink (thermal module) (includes replacement thermal material)

Display panel

(8)

Non-touch

Touch

(9)

Speakers (left and right)

Power supply

120W

90W

WLAN modules

Intel Dual Band Wireless-AC 7265 NV

HP WLAN 802.11 a/b/g/n + Bluetooth 4.0

Mylar cover (for use in models without speakers)

Card reader cover

Hard drive isolation grommets

Webcam shutter blank (for use in models without a webcam)

HP Executive Capacitive Stylus

HP ultraslim keyed cable lock

Misc parts

Содержание proone 400 g2

Страница 1: ...Maintenance Service Guide HP ProOne 400 G2 20 inch All in One HP ProOne 460 G2 20 inch All in One HP ProOne 480 G2 20 inch All in One ...

Страница 2: ...ovember 2015 Document Part Number 822855 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www micro...

Страница 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Book ...

Страница 5: ...ion 14 Electrostatic discharge information 14 Generating static 15 Preventing electrostatic damage to equipment 15 Personal grounding methods and equipment 16 Grounding the work area 16 Recommended materials and equipment 16 Operating guidelines 17 Routine care 17 General cleaning safety precautions 17 Cleaning the Computer Case 18 Cleaning the keyboard 18 Cleaning the monitor 18 Cleaning the mous...

Страница 6: ... height stand 26 Easel stand 26 Attaching an easel stand 26 Removing an easel stand 27 Access panel 28 Drives 29 Replacing a hard disc drive 29 Removing a 2 5 inch hard disc drive 30 Installing a 2 5 inch hard disc drive 31 Replacing the optical drive 31 Converter board 33 Top trim 34 Webcam module 35 System board EMI shield 37 Memory 38 Battery 41 WLAN module 43 Antennas 45 Heat sink 46 Processor...

Страница 7: ...7 Troubleshooting without diagnostics 85 Safety and comfort 85 Before you call for technical support 85 Helpful hints 86 Solving general problems 87 Solving power problems 91 Solving hard drive problems 92 Solving media card reader problems 94 Solving display problems 95 Solving audio problems 100 Solving printer problems 102 Solving keyboard and mouse problems 103 Solving Hardware Installation Pr...

Страница 8: ...flash drive 123 Recovery using Windows operating system media purchased separately 123 Backing up restoring and recovering in Windows 7 123 Creating recovery media 124 Creating recovery media using HP Recovery Manager select models only 124 Creating recovery discs with HP Recovery Disc Creator select models only 125 Creating recovery discs 126 Backing up your information 126 System Restore 127 Sys...

Страница 9: ...A Power cord set requirements 141 General requirements 141 Japanese power cord requirements 141 Country specific requirements 142 Appendix B Statement of Volatility 143 Appendix C Specifications 144 Index 145 ix ...

Страница 10: ...x ...

Страница 11: ...s Overview NOTE For the latest specifications or additional specifications on this product go to http www hp com go quickspecs and search for your specific display model to find the model specific QuickSpecs Overview 1 ...

Страница 12: ...nce stereo speakers CAUTION Several well known vulnerabilities exist when a computer is in the Sleep state To prevent an unauthorized user from accessing data on your computer even encrypted data HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession This practice is particularly important when you travel with your computer ...

Страница 13: ... line in jack 2 hard disk drive activity LED 7 HP SD media card reader optional 3 USB 3 0 port fast charging 8 Optical disc drive eject button 4 USB 3 0 port 9 Optical disc drive activity LED 5 Headset line out jack 10 Tray load optical disc drive Side components 3 ...

Страница 14: ... 2 Port cover security screw hole 8 2 USB 3 0 ports 3 Serial port optional 9 2 USB 2 0 ports with wake up functionality 4 PS 2 keyboard connector optional 10 RJ 45 Gigabit Ethernet port 5 PS 2 mouse connector optional 11 Stereo audio line out 6 Power connector 4 Chapter 1 Product features ...

Страница 15: ...Internal components Component Component 1 Optical disc drive 3 Memory 2 hard disk drive 4 RTC Battery Internal components 5 ...

Страница 16: ...reinstalled with Windows 8 or later do not have the physical label but have a Digital Product Key electronically installed NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods 2 Service label Provides important information to identify your computer Whe...

Страница 17: ...Front bezel for use in non touch models 2 Rear cover main 3 Rear port cover 4 Rubber feet right and left Panel trim kit includes 5 Top trim 6 Left side trim 7 Right side trim 8 Rear I O cover and bottom trim Optical drive bezel blank for use in models without an optical drive System parts 7 ...

Страница 18: ...Item Description Stands Adjustment Height Stand Easel Stand Recline Stand VESA cover for use in models with out a stand Misc parts 8 Chapter 2 Illustrated parts catalog ...

Страница 19: ...mal module includes replacement thermal material Display panel 8 Non touch Touch 9 Speakers left and right Power supply 120W 90W WLAN modules Intel Dual Band Wireless AC 7265 NV HP WLAN 802 11 a b g n Bluetooth 4 0 Mylar cover for use in models without speakers Card reader cover Hard drive isolation grommets Webcam shutter blank for use in models without a webcam HP Executive Capacitive Stylus HP ...

Страница 20: ...S Solid state drive not illustrated 512 GB solid state drive TLC 256 GB solid state drive OPAL 2 0 self encrypting SED 256 GB solid state drive 256 GB solid state drive 3D NAND 180 GB solid state drive 180 GB solid state drive OPAL 2 0 MLC 128 GB solid state drive OPAL 2 0 self encrypting SED 128 GB solid state drive 128 GB solid state drive 3D NAND EliteOne 800 and ProOne 600 models 120 GB solid ...

Страница 21: ...z Intel Core i5 6500 3 2 GHz Intel Core i5 6500T 2 5 GHz Intel Core i3 6320 3 9 GHz Intel Core i3 6300 3 8 GHz Intel Core i3 6300T 3 3 GHz Intel Core i3 6100 3 7 GHz Intel Core i3 6100T 3 2 GHz Intel Pentium G4520 3 6 GHz Intel Pentium G4500 3 5 GHz Intel Pentium G4500T 3 0 GHz Intel Pentium G4400 3 3 GHz Intel Pentium G4400T 2 9 GHz Intel Celeron G3920 2 9 GHz Intel Celeron G3900 2 8 GHz Intel Ce...

Страница 22: ...cal drive SATA data cable 4 Power connector cable Touch control cable Antenna cable Converter board cable LVDS display cable Webcam cable DisplayPort cable Adapter DisplayPort to VGA Adapter DisplayPort to DVI Adapter DisplayPort to HDMI 1 4 12 Chapter 2 Illustrated parts catalog ...

Страница 23: ...oards and mice Description Keyboard USB USB slim Washable Smartcard Conferencing Wireless with mouse PS 2 PS 2 slim Mouse Wireless Washable Hardened USB optical PS 2 optical USB laser Keyboards and mice 13 ...

Страница 24: ...sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been deg...

Страница 25: ...a product Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all el...

Страница 26: ...properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixture...

Страница 27: ...rate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Kee...

Страница 28: ...h side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage t...

Страница 29: ...bly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent d...

Страница 30: ...mperature extremes or products that have magnetic fields such as monitors or speakers Lithium coin cell battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This ...

Страница 31: ...nk Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires Some flat ribbon cables come prefolded ...

Страница 32: ... the computer 3 After the system has completely shut down disconnect the power adapter from the back of the computer 4 If a cable lock is installed on the rear of the unit remove the lock 5 Disconnect all other attached cables from the back of the computer 6 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the screen...

Страница 33: ... protect the bezel and screen surface from scratches or other damage 2 If the security lock screw is secured unscrew it with a T15 tamper resistant Torx security screwdriver 3 Press the two tabs toward each other to disengage the port cover from the chassis 1 4 Pull the port cover toward the bottom and off the computer 2 Rear port cover 23 ...

Страница 34: ...nd screen surface from scratches or other damage 2 Engage the hooks in the top of the stand in the two large holes in the upper part of the back of the computer 1 3 Lower the stand onto the computer and press down until it clicks into place 2 Removing a recline stand To remove the stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 22 2 Remove the rear po...

Страница 35: ...n a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the bezel and screen surface from scratches or other damage 2 Engage the hooks in the top of the stand in the two large holes in the upper part of the back of the computer 1 3 Lower the stand onto the computer 2 and press down until it clicks into place 3 Attaching and removing a stand 25 ...

Страница 36: ... up 2 and then pull the stand hooks out of the computer 3 Easel stand Attaching an easel stand To install the stand 1 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the bezel and screen surface from scratches or other damage 2 Engage the hooks in the top of the stand in the two large holes in the upper part of the ...

Страница 37: ... the stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 22 2 Remove the rear port cover see Rear port cover on page 23 3 Press the release latch under the stand 1 4 Lift the stand up 2 and then pull the stand hooks out of the computer 3 Attaching and removing a stand 27 ...

Страница 38: ...le the computer on page 22 2 Remove the rear port cover see Rear port cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Use a flat blade or Torx screwdriver to turn the access panel screws one quarter turn to the left to release the access panel 5 Lift the access panel off the computer To replace the access panel reverse the removal procedures 28 Chapter 4 Removal...

Страница 39: ...e drive 3D NAND 180 GB solid state drive 180 GB solid state drive OPAL 2 0 MLC 128 GB solid state drive OPAL 2 0 self encrypting SED 128 GB solid state drive 128 GB solid state drive 3D NAND EliteOne 800 and ProOne 600 models 120 GB solid state drive 120 GB solid state drive OPAL 2 0 MLC Replacing a hard disc drive The hard disk drive is located on the left side of the computer One 2 5 inch primar...

Страница 40: ...ard drive 6 Pull the hard drive cage latch away from the 2 5 inch hard drive to release the drive 1 7 Slide the hard drive toward the latch and lift the hard drive out of the drive cage 2 8 Remove the four mounting screws from the 2 5 inch hard drive Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive 9 Remove the 2 5 inch hard disc drive s from ...

Страница 41: ...rd drive into the drive cage and slide it toward the cables until the cage snaps into place 4 Connect the power and data cables to the hard drive Replacing the optical drive The optical drive is located beneath the lower hard drive on the left side of the computer The green latch comes with the drive 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 22 2 Remo...

Страница 42: ...ve on page 30 6 Push and hold the tab 1 while pushing in the latch 2 at the back of the optical drive enclosure and slide the drive 3 out of the chassis 7 Align the new optical drive with the opening in the side of the computer Push the drive in firmly until it snaps into place NOTE The optical drive can be installed in only one way 32 Chapter 4 Removal and Replacement Procedures ...

Страница 43: ...for disassembly see Preparing to disassemble the computer on page 22 2 Remove the rear port cover see Rear port cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Disconnect the two cables from the board 1 NOTE Be careful not to damage the cables when disconnecting them from the board Do not pull on the wires 6 ...

Страница 44: ... rear port cover see Rear port cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the five Torx screws that secure the trim to the computer 6 Rotate the bottom of the trim up and off the computer To install the top trim reverse the removal procedures 34 Chapter 4 Removal and Replacement Procedures ...

Страница 45: ...ter for disassembly see Preparing to disassemble the computer on page 22 2 Remove the rear port cover see Rear port cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the top trim see Top trim on page 34 6 Disconnect the cable from the webcam module 1 7 Remove the two Torx screws 2 that secure the webcam ...

Страница 46: ...ter blank into the webcam slot see the following images for webcam components and an illustration of an installed shutter blank To install a webcam module reverse the removal procedures 36 Chapter 4 Removal and Replacement Procedures ...

Страница 47: ... port cover see Rear port cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the four screws securing the electromagnetic interference EMI shield to the chassis 6 Push the EMI shield latch toward the center of the computer 1 to release the EMI shield and then lift the shield off the computer 2 To install ...

Страница 48: ...e supported SODIMMs constructed with x4 SDRAMS are not supported HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third party memory The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the SODIMMs are installed Refer to the following table to identify the SODI...

Страница 49: ...rt cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the system board shield see System board EMI shield on page 37 6 To remove a memory module press outward on the two latches on each side of the SODIMM 1 then pull the SODIMM out of the socket 2 7 To install a memory module slide the SODIMM into the soc...

Страница 50: ...und the system board EMI shield are out of the way and will not be pinched by the EMI shield The computer automatically recognizes the additional memory when you turn on the computer 40 Chapter 4 Removal and Replacement Procedures ...

Страница 51: ... the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages c...

Страница 52: ...7 Be sure that the cables around the electromagnetic interference shield are out of the way and will not be pinched by the system board EMI shield 42 Chapter 4 Removal and Replacement Procedures ...

Страница 53: ...an HP technician To remove the WLAN module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 22 2 Remove the rear port cover see Rear port cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the system board shield see System board EMI shield on page 37 6 Disconnect t...

Страница 54: ...removal procedures When connecting the antennas cables connect the cable labeled 1 black sticker to the AUX 1 connector on the module and the cable labeled 2 white sticker to the MAIN 2 connector on the module NOTE WLAN modules are designed with a notch to prevent incorrect insertion 44 Chapter 4 Removal and Replacement Procedures ...

Страница 55: ...l see Access panel on page 28 3 Remove the system board shield see System board EMI shield on page 37 4 Remove the top trim see Top trim on page 34 5 Disconnect the antennas from the WLAN module 1 6 Peel the transceivers off the frame 2 7 Note the routing path for each antenna for replacement 3 To install the antenna reverse the removal procedures NOTE When connecting the antennas cables be sure t...

Страница 56: ...on page 37 6 In the order indicated on the heat sink loosen the silver captive Torx screws CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 7 Lift the heat sink out of the computer CAUTION...

Страница 57: ... GHz Intel Pentium G4400 3 3 GHz Intel Pentium G4400T 2 9 GHz Intel Celeron G3920 2 9 GHz Intel Celeron G3900 2 8 GHz Intel Celeron G3900T 2 6 GHz 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 22 2 Remove the rear port cover see Rear port cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access...

Страница 58: ...ns are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on t...

Страница 59: ... see System board EMI shield on page 37 6 Remove the memory modules see Memory on page 38 7 Remove the WLAN module see WLAN module on page 43 8 Remove the heat sink see Heat sink on page 46 9 Remove the processor see Processor on page 47 10 Disconnect all cables from the system board noting their location for reinstallation 11 Remove the eight Torx screws that secure the system board to the comput...

Страница 60: ...ed If the feature byte has data or is not editable then it was not cleared and cannot be edited System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name number or marketing name Flexbuild Serial Number Enter the Serial Number of Unit Support SKU Number Enter the SKU or Product Number including Localization Code Support Asset Tag Enter the 18 byte identifier assigned to...

Страница 61: ...r socket SATA1 Light blue Second hard drive DIMM3 Black Memory module SATA0 Dark blue Hard drive DIMM1 Black Memory module SATAPWR0 White Hard drive power SPKR Black Speaker EXT Black PS2 serial board BATTERY Black RTC battery LVDS Black Display connector CMOS Yellow Reset CMOS TOUCH White Touch screen PSWD Green Clear system passwords WEBCAM White Webcam connector DPCONV Black Converter board Sys...

Страница 62: ...sassembly see Preparing to disassemble the computer on page 22 2 Remove the rear port cover see Rear port cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the rear I O panel see Rear I O cover and bottom trim on page 64 6 Disconnect the cable 1 from the board 52 Chapter 4 Removal and Replacement Procedu...

Страница 63: ...screws 2 that secure the board and then rotate the board up and remove it from the computer 3 8 Remove the serial PS2 board from the computer To install the serial PS2 board reverse the removal procedures Serial PS2 board 53 ...

Страница 64: ...l on page 28 5 Remove the system board shield see System board EMI shield on page 37 6 Remove the rear I O panel see Rear I O cover and bottom trim on page 64 7 Disconnect the speaker cable from the system board 1 8 Remove two Torx screws 2 that secure each speaker to the computer 9 Remove speaker cable from the clips and routing path built into the chassis 3 10 Remove the speakers from the comput...

Страница 65: ...page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the system board shield see System board EMI shield on page 37 6 Remove the cables that are routing along the top and left side of the mounting bracket 7 Remove the five Torx screws and then remove the bracket from the computer To replace the VESA mounting bracket...

Страница 66: ... page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the system board shield see System board EMI shield on page 37 6 Remove the VESA bracket see VESA mounting bracket on page 55 7 Remove the two screws 1 that secure the optical drive connector to the computer 8 Remove the cables from the clips built into the compu...

Страница 67: ...r on page 22 2 Remove the rear port cover see Rear port cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the system board shield see System board EMI shield on page 37 6 Remove the VESA mounting bracket see VESA mounting bracket on page 55 7 Disconnect the power cable from the system board connector 1 P...

Страница 68: ... two Torx screws 2 that secure the connector and then remove the connector and cable from the computer 2 To install the power connector reverse the removal procedures 58 Chapter 4 Removal and Replacement Procedures ...

Страница 69: ... 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the system board shield see System board EMI shield on page 37 6 Remove the VESA mounting bracket see VESA mounting bracket on page 55 7 Disconnect the fan cables from the system board 1 8 Remove the three Torx screws that secure the fan to the computer 2 9 Remove the...

Страница 70: ...ve the rear port cover see Rear port cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the optical drive see Replacing the optical drive on page 31 6 Remove the top trim see Top trim on page 34 60 Chapter 4 Removal and Replacement Procedures ...

Страница 71: ...7 Remove the four Torx screws that secure the right trim to the computer and then rotate the trim away from the computer to remove To install the right trim reverse the removal procedures Right trim 61 ...

Страница 72: ...he stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the top trim see Top trim on page 34 6 Remove the system board shield see System board EMI shield on page 37 7 Remove the heat sink see Heat sink on page 46 8 Remove the two Phillips screws that secure the left trim to the computer 62 Chapter 4 Removal and Replacement Procedures ...

Страница 73: ...9 Rotate the trim off the computer To install the left trim reverse the removal procedures Left trim 63 ...

Страница 74: ...page 24 5 Remove the serial PS2 board see Serial PS2 board on page 52 6 Remove the top trim see Top trim on page 34 7 Remove the left trim see Left trim on page 62 8 Remove the right trim see Right trim on page 60 9 Remove the two screws 1 that secure each foot to the computer and then remove the feet 2 NOTE The left foot is shown in the following image 10 Remove the two screws 2 that secure the r...

Страница 75: ...ge 28 5 Remove the optical drive see Replacing the optical drive on page 31 6 Remove the system board shield see System board EMI shield on page 37 7 Remove the heat sink see Heat sink on page 46 8 Remove the speakers see Speakers on page 54 9 Remove the top trim see Top trim on page 34 10 Remove the right trim see Right trim on page 60 11 Remove the rear I O cover and bottom trim see Rear I O cov...

Страница 76: ...b location under system board 16 To separate the display panel from the main frame a Disconnect the backlight cable from the rear of the display panel b Remove the three Torx screws from the frame 1 66 Chapter 4 Removal and Replacement Procedures ...

Страница 77: ... the frame 17 Disconnect the display cable from the connector on the display panel by pressing on the latches on each side of the connector 1 and then pulling the cables from the connector 2 18 If it is necessary to remove the brackets remove the two screws from each bracket and then remove the brackets from the panels To install the display panel reverse the removal procedures Display panel non t...

Страница 78: ...ove the rear port cover see Rear port cover on page 23 3 Remove the stand see Attaching and removing a stand on page 24 4 Remove the access panel see Access panel on page 28 5 Remove the optical drive see Replacing the optical drive on page 31 6 Remove the system board shield see System board EMI shield on page 37 7 Remove the VESA mounting bracket see VESA mounting bracket on page 55 8 Remove the...

Страница 79: ...the top 8 2 tabs on the right side CAUTION Touch displays have two cables connected to them Due to the short length of the touch cable you must disconnect it before you separate the display from the frame Failure to do so may result in damage to the connector on the display 18 Separate the main frame from the bezel Display panel touch 69 ...

Страница 80: ...ed display shown in the following image NOTE Touch displays include the pre fitted brackets There is no need to transfer the brackets from the old display To install the display panel reverse the removal procedures 70 Chapter 4 Removal and Replacement Procedures ...

Страница 81: ... different types of boot sources Configure features such as Secure Boot power management virtualization support and language and keyboard type used in Setup and POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Enable or disable DriveLock security or securely erase a hard drive when supported by drive Using Computer...

Страница 82: ...anced and Main menus to those previously saved by Save Custom Defaults select Apply Custom Defaults and Exit If no custom defaults have been saved then factory defaults are used NOTE Settings in the Security menu are not modified by Apply Defaults Those values are reset by Restore Security Settings to Factory Defaults at the bottom of the Security menu NOTE Not all settings shown in the following ...

Страница 83: ...te Serial Number SKU number UUID Universally Unique Identifier Asset Tracking Number Feature Byte Build ID Product Family System Board ID System Board CT Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed the application will launch If HP Advanced Diagnostics is not installed then a basic version built into the BIOS will provide the capability to ...

Страница 84: ...ile to the correct location on the hard drive or USB device System IDs Lets you set the following values Asset Tracking Number Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device Restore current settings from USB device Restores system configuration from a USB flash media device Save Custom Defaults Saves the current...

Страница 85: ...olicies Let you set the guidelines for a valid password Options include Password minimum length Requires at least one symbol Requires at least one number Requires at least one upper case character Requires at least one lower case character Allow spaces Clear Password Jumper Select Honor to allow or Ignore to not allow the absence of the password jumper to clear the passwords at boot up Default is ...

Страница 86: ...een erased with a program that utilizes Secure Erase firmware commands no file recovery program partition recovery program or other data recovery method will be able to extract data from the drive Save Restore MBR of the system hard drive NOTE Windows 8 1 and Windows 10 systems are generally not formatted to include an MBR Instead they use GUID Partition Table GPT format which better supports larg...

Страница 87: ...omputer can boot from as well as other options including Startup Menu Delay sec Enabling this feature will add a user specified delay to the POST process One purpose for the delay is to provide additional time to activate hotkeys such as Esc for the Startup Menu or F10 for Computer Setup Fast Boot Default is enabled for Windows 8 1 or later and disabled for Windows 7 systems CD ROM Boot Default is...

Страница 88: ...Boot Lets you make sure an operating system is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is Legacy Support Enable and Secure Boot Disable for Windows 7 and...

Страница 89: ...ment reminder which can be set for 15 30 60 90 120 or 180 days The reminder will show during POST after the reminder timer has expired Video Memory Size Use this option to manage graphics memory allocation The value you choose is allocated permanently to graphics and is unavailable to the operating system Audio Device Select to show the device in the operating system Default is enabled Internal Sp...

Страница 90: ...ch Policy All legacy All UEFI All UEFI except video Power Management Options Runtime Power Management enable disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled Extended Idle Power States enable disable Allows certain operating systems to decrease the processors ...

Страница 91: ...lient computer to be transparently redirected to the guest operating system Unconfigure AMT on next boot Do Not Apply Apply Default is Do Not Apply SOL Terminal Emulation Mode ANSI VT100 Default is ANSI SOL terminal emulation mode is only activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console Show Unconfigure...

Страница 92: ...device This file can be edited to change the settings on Restore An asterisk marks the selected option for a setting NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removabl...

Страница 93: ... UEFI to a USB device on page 83 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must us...

Страница 94: ...our computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 84 Chapter 6 Using HP PC Hardware Diagnostics UEFI ...

Страница 95: ...d The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 131 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a networ...

Страница 96: ... green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 131 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If...

Страница 97: ... is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 acces...

Страница 98: ...he Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Cannot rem...

Страница 99: ...on Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 1 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 10 a T...

Страница 100: ...hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 secon...

Страница 101: ...or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Computer powered off automatically and the Power LED flashe...

Страница 102: ...ect Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 1 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check In Windows 10 type file in the taskbar search box and then select File Explore...

Страница 103: ...ble the hard drive entry in the Advanced Boot Options list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order Run the Computer Setup utility and select Advanced Boot Options and ensure the bootable hard dr...

Страница 104: ... using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with ...

Страница 105: ...r was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do...

Страница 106: ...1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel from the list of applications To access Control Panel in Windows 10 type control panel in th...

Страница 107: ...prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cable...

Страница 108: ... video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what the monitor supports Restart the computer and enter Safe Mode Change the settings to a supported setting then restart the compute...

Страница 109: ... settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Au...

Страница 110: ...ble the audio in Computer Setup Advanced Built in Device Options The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged...

Страница 111: ...t audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause Solution The hard disk may...

Страница 112: ...e Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works reload the pri...

Страница 113: ...SB 2 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the compu...

Страница 114: ...s to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair S...

Страница 115: ...d on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with oth...

Страница 116: ...MM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 7 2 Solving Network Proble...

Страница 117: ... then select Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Control Panel from the list of applications and then select Device Manager To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Network controller is disabled 1 Run Computer Setup and enable network cont...

Страница 118: ...rol Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel To access Control Panel in Windows 10 type control panel in the taskbar search box and then select Control Panel from the list of applications Network controller stopped workin...

Страница 119: ...lug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB o...

Страница 120: ...on but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the ...

Страница 121: ...d try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Advanced Port Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Power On Options CD ROM or DVD dev...

Страница 122: ... this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Cont...

Страница 123: ...ce was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Advanced Boot Options Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enabl...

Страница 124: ...ommon causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You sh...

Страница 125: ...click the Delete button 4 Select the Cookies check box and click the Delete button Windows 10 1 Type control panel in the taskbar search box and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section click the Delete button 4 Select the Cookies and website data check box and click the Delete button Cannot automatically launch Internet pro...

Страница 126: ...l not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See POST error messages and diagnostic front panel LEDs and audible codes on page 131 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displayed Cause So...

Страница 127: ...al information For more information see Using Windows tools on page 119 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select products only If possible check for the presence of the Recovery partition and the Windows partition From the Start menu select File Explorer If your computer does not list the Windows partition and the Recovery p...

Страница 128: ...he computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information on the HP website Go to http www hp com support select your country or region and follow the on scr...

Страница 129: ...n select products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 119 If you have not already created recovery media see Creating HP Recovery media select products only on page 117 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Rese...

Страница 130: ...ere installed at the factory Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP ...

Страница 131: ...y on page 117 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Backing up restoring and recovering in Windows 8 1 or Windows 8 Your compute...

Страница 132: ... and steps see Help and Support From the Start screen type help and then select Help and Support Using Reset when the system is not responding NOTE You may be prompted by User Account Control for your permission or password when you perform certain tasks To continue a task select the appropriate option For information about User Account Control see Help and Support From the Start screen type help ...

Страница 133: ... system media completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows operating system media NOTE This pr...

Страница 134: ...nd other personal files create a backup of your personal information If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 126 NOTE HP...

Страница 135: ... Recovery Media Creation formats the USB flash drive deleting any files on it 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection click Recovery Manager and then click Recovery Media Creation 4 Click Create recovery media with a USB flash drive and then click Next 5 Select the USB flash dri...

Страница 136: ...system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal fil...

Страница 137: ...backups you made If you were not able to create system recovery DVDs or USB flash drive you can order a recovery disc set from support Go to http www hp com support select your country or region and follow the on screen instructions NOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 127 You must choose one of the following methods to ...

Страница 138: ...esponding CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the powe...

Страница 139: ... finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs select models only Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD If you created recovery media using Creating recovery media using H...

Страница 140: ...enu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Install now 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow...

Страница 141: ...s To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 71 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST NOTE...

Страница 142: ...e Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00C PMM Deallocation Error during MEBx Cleanup Memory error durin...

Страница 143: ...emory modules replace the system board 2E3 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace with a supported module 2E4 DIMM Configuration Warning The current memory configuration is not op...

Страница 144: ...on page 138 3 Replace the hard disk drive 3F2 Hard Disk 2 Error Hard disk 2 error 1 Check and or replace cables 2 Clear CMOS See Password security and resetting CMOS on page 138 3 Replace the hard disk drive 400 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear CMOS See Password securi...

Страница 145: ...The system has detected a wireless module installed in the system that is not supported and has been disabled Replace with a supported module 800 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 801 Keyboard or System Unit Error Keyboard failure 1 Reconnect the ke...

Страница 146: ...ly fan 910 Filter Warning Airflow filter is dirty Replace the airflow filter Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions AC adapter System board power Processor failure BIOS corruption Memory failure Graphics failure Syste...

Страница 147: ... is checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an enabled feature Thermal 4 2 A...

Страница 148: ... with power removed will reset the BIOS settings to factory defaults It may be useful to back up the BIOS settings or save them as custom defaults before resetting them in case they are needed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 71 for information on backing up the BIOS settings Resett...

Страница 149: ...re discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the system board components image at System bo...

Страница 150: ...city by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on...

Страница 151: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Страница 152: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Страница 153: ...OS that are found on the website 3 Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security Restore Security Settings to Factory Defaults Select Yes to confirm The system will reboot This action will reset the settings in the Security menu to their defaults reset the TPM and embedded Fingerprint reader if prese...

Страница 154: ...92 lbs 6 32 kg 15 55 lb 7 06 kg 15 99 lbs 7 26 kg 14 95 lb 6 79 kg 15 39 lbs 6 99 kg 22 42 lb 9 91 kg 24 86 lbs 10 11 kg 21 82 lb 9 91 kg 22 26 lbs 10 11 kg 20 79 lb 9 44 kg 21 23 lbs 9 64 kg 20 19 lb 9 17 kg 20 64 lbs 9 37 kg Temperature Range Operating Nonoperating 50 to 95 F 10 to 35 C 22 to 140 F 30 to 60 C Relative Humidity non condensing Operating Non operating 10 90 at ambient 5 95 at ambie...

Страница 155: ...power cord set requirements 142 Customer Support 85 D display panel illustrated 9 removing 65 68 drive 2 5 inch installing 31 2 5 inch removing 30 optical drive replacing 31 types 29 drive cable 56 Driver Recovery DVD creating 125 using for restore 129 Driver Recovery media Windows 123 Driver Recovery media Windows 8 1 123 E easel stand attaching 26 removing 27 electrostatic discharge ESD 14 preve...

Страница 156: ...t requirements country specific 142 power problems 91 power supply 144 illustrated 9 power on password 138 printer problems 102 problems audio 100 CD ROM or DVD 110 Computer Setup 87 F10 Setup 87 flash drive 113 front panel 114 general 87 hard drive 92 hardware installation 105 Internet access 114 keyboard 103 Media Card Reader 94 memory 109 monitor 95 mouse 103 network 106 power 91 printer 102 so...

Страница 157: ...ndows 7 127 system restore points creating Windows 7 124 System Restore Windows 7 127 T temperature control 17 thermal module removing 46 tools servicing 19 top trim removing 34 V ventilation proper 17 VESA mounting bracket removing 55 W webcam module illustrated 9 removing 35 Windows 10 backup and restore 117 Windows 7 backing up information 126 backup and recovery 123 Backup and Restore 126 crea...

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