Defective Media
Retention (DMR) and
Comprehensive Defective
Material Retention
If your business deals with sensitive or legally protected data, you know that it's not a simple matter to
return a defective hardware component, but keeping it conflicts with the terms and conditions of many
standard warranty agreements. If you don't return the component, you'll be charged for the replacement
part.
HP Foundation Care services are available with defective media retention of failed hard drives and
comprehensive defective material retention of those other data-retentive components, such as memory,
switches, processors and more. This may be purchased as an optional add-on to your HP Foundation Care
service purchase. This service is critical for customers who:
Need to control and secure their classified, proprietary and confidential data.
Are subject to current data privacy regulations.
Want a simpler, more cost-effective solution when choosing not to return a malfunctioning disk
drive or other data retentive component.
For more information on our data privacy services, see: www.hp.com/services/dataprivacy.
HP Support Center
HP provides several tools that make it simpler to get help from HP:
HP Support Center is personalized online support portal with access to information, tools and experts to
support HP business products. Submit support cases online, chat with HP experts, access support
resources or collaborate with peers. Learn more:
http://www.hp.com/go/hpsc
HP's Support Center Mobile App allows you to resolve issues yourself or quickly connect to an agent for
live support. Now, you can get access to personalize IT support anywhere, anytime.
HP Support Center are available at no additional cost with a HP warranty, HP Care Pack or HP contractual
support agreement.
NOTE:
HP Support Center Mobile App is subject to local availability.
Parts and Materials
HP will provide HP-supported replacement parts and materials necessary to maintain the
covered hardware product in operating condition, including parts and materials for available
and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the
maximum usage limitations as set forth in the manufacturer's operating manual, product
quick-specs, or the technical product data sheet will not be provided, repaired, or replaced as
part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by HP due to malfunction.
For more information
To learn more on HP Moonshot System, please contact your HP sales representative.
QuickSpecs
HP ProLiant Moonshot Server
Service and Support
DA - 14527 Worldwide — Version 6 — December 9, 2013
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