Services and Support
HP Technology Services for Moonshot
Capitalizing on the Moonshot 1500 System requires a service partner who understands your increasingly
complex business technology environment. That's why it makes sense to team up with the people who
know HP infrastructure hardware and software best - the experienced professionals at HP Technology
Services.
HP is pleased to include full software support for Ubuntu Linux as part of your Moonshot chassis purchase.
For chassis supporting revenue-generating or production level workloads, consider purchasing a level of
support that matches your requirements.
Protect your business beyond warranty with HP Care Pack Services
HP sells support in easy-to-buy, preconfigured packages with the combination of services, coverage and
duration to fit your needs and budget. With Moonshot, we are introducing a new, simpler set of services.
Simply choose the service level that best fits the criticality of your hardware.
HP Foundation Care
HP introduces new Foundation Care services offer scalable reactive support-packages for HP Moonshot
and software. You can choose the type and level of service that is most suitable for your IT and business
needs. The Moonshot 1500 Care Pack services cover the Moonshot 1500 Chassis and the Moonshot servers
with one single Care Pack SKU. Entitlement of support requires the customer to provide the 1500 chassis
serial number. All HP components structured to the Moonshot System are covered by Care Pack services
inclusive of switches, power supplies, and fans. HP Foundation Care services include hardware support,
basic software support and collaborative call handling for software questions related to industry leading
operating systems and software. For a complete list of software products covered, refer to:
www.hp.com/services/collaborativesupport.
Full software support, including call management and ownership thru to resolution is available for select
third party software. As stated earlier, support for Ubuntu software is included in the purchase of your
Moonshot chassis.
HP Datacenter Care
HP Datacenter Care offers you a flexible, tailored, relationship-based approach to support the most
demanding data centers handling the demands of hyperscale computing. This is an environment level
service, purchased once to support your Moonshot environment. Other equipment may be included in this
agreement for holistic datacenter coverage. With HP Datacenter Care, you still have the choice of HP
Foundation Care reactive support which you purchase with each chassis.
HP Datacenter Care is flexible enough to deliver exactly what you need in one relationship. All Datacenter
Care support is tailored to your needs, based on our experience with hyperscale customers:
Assigned account team, led by an account support manager (ASM) who knows your business and
your IT environment and is responsible for the quality service delivery and experience.
Enhanced call handling for the best call experience with rapid escalation and incident resolution
through the HP Hyperscale Center of Excellence
Proactive and reactive support, configured to deliver the level of support needed by the different
data center components and meeting both service-level agreement (SLA) and cost targets
Then add on other services that are tailored to your specific needs, including:
HP Self-Service Spares Service
answers the question: What do you do when you need parts? We can set it
up so that you get spare parts onsite through our automated self-service spares. You simply go to the part
QuickSpecs
HP ProLiant Moonshot Server
Service and Support
DA - 14527 Worldwide — Version 6 — December 9, 2013
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