of your data center where the parts live, scan them out, scan in the broken one, and you're done. We
maintain your inventory of good spares, so that what you need is ready to go when you need it. And we
provide monthly service excellence reports illustrating onsite inventory performance.
To obtain further information or to order HP Datacenter Care Service as described above, contact a local
HP sales representative. Please see the Additional Options section of this QuickSpecs for additional
information.
HP Moonshot Installation & Startup Service
HP Installation and Startup Service for the Moonshot System provides for the installation of one system
and its associated Moonshot servers and network switches, as well as operating system deployment and
basic configuration of OS network parameters to establish network connectivity
In response to the needs of the majority of HP Moonshot System customers, this fixed-price/fixed
deliverable service targets new hardware installation and software deployments for the 1500
infrastructure. For more advanced installation, configuration, and integration requirements, custom
deployments are available through a customized Statement of Work. . Please see the Additional Options
section of this QuickSpecs for additional information.
For more information on HP Services, contact any of our worldwide sales offices or visit one of the
following websites:
HP support services:
www.hp.com/services/alwayson
HP Care Pack services:
www.hp.com/services/carepack
Recommended HP Care Pack Services for your HP product
Optimized Care
3-Year HP Foundation Care Call to Repair
This is HP's highest level of reactive support giving you our commitment to have the hardware operational
within six hours of opening the call with us. This service level includes hardware coverage plus software
diagnosis support with collaborative call management for a broad spectrum of third party software
products including O/S and hypervisors.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA4-8877ENW.pdf
Standard Care
3-Year HP Foundation Care 24x7
This service level provides consistent, reliable reactive support with the broadest coverage window which
is recommended when maintenance must be performed outside business hours. Calls may be opened
24x7. Should an onsite visit be needed, our commitment is to respond onsite within four hours. Software
call back commitment is two hours.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA4-8877ENW.pdf
Basic Care
3- Year HP Foundation Care Next Business Day
This service level provides the most economical support coverage and is designed for non-revenue
impacting systems. Calls may be opened 24x7. Should an onsite visit be needed, our commitment is to
respond onsite the next business day. Software call back commitment is two hours, during regular
business hours.
For more information on HP Care Pack services, contact any of our worldwide sales offices or resellers or
visit our website at:
www.hp.com/go/carepack
QuickSpecs
HP ProLiant Moonshot Server
Service and Support
DA - 14527 Worldwide — Version 6 — December 9, 2013
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