HP ProLiant ML100 Series, Руководство пользователя

Страница: 79 / 103

o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
s, refer to the HP website ( http://www.hp.com/hps information about Care Pack ).
•
see the Contact HP worldwide (in English) webpage
act.html
In other locations,
( http://welcome.hp.com/country/us/en/wwcont ).
Server information you need
fo
faced
odel, and version
on:
r
and their size and speed
nnected peripheral devices
other optional HP or Compaq hardware
n
•
on:
g system information (" Operating system information you need " on page 79 )
ird-party, HP, and Compaq software installed
here information, if installed
tion of latest drivers installed
of latest ROM/BIOS
e on array controllers and drives
•
Operating system information you need
Depe i sked for certain pieces of information. Be prepared to access
the informati following sections, based on operating system used.
Microsoft® operating systems
Collect the f
Be re contacting HP technical support, collect the following information:
•
Explanation of the issue, the first occurrence, and frequency
•
Any changes in hardware or software configuration before the issue sur
•
Third-party hardware information:
o
Product name, m
o
Company name
•
Specific hardware configurati
o
Product name, model, and serial numbe
o
Number of processors and speed
o
Number of DIMMs
o
List of controllers and NICs
o
List of co
o
List of any
o
Network configuratio
Specific software informati
o
Operatin
o
List of th
o
PCAnyw
o
Verifica
o
Verification
o
Verification of latest firmwar
Results from attempts to clear NVRAM
nd ng on the problem, you may be a
on listed in the
ollowing information:
•
Whether the operating system was factory installed
•
Operating system version number
•
A current copy of the following files:
Troubleshooting 79