5.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up
the server). Do not disconnect the printer if you want to use it to print error messages.
trap, and
software utilities, necessary to troubleshoot the problem.
ve access to the server documentation for server-specific information.
Common problem resolution
rvi
e guidelines
" on page
44
)
Loose c
nal
server, be sure the cords and cables connected to the server
s when reseating
•
install each device, checking the connectors and sockets
or b
website (
http://www.hp.com/go/bizsupport
6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist s
HP recommends you ha
Loose connections (on page
43
)
Se ce notifications (on page
43
)
Firmware updates (on page
43
)
DIMM handling guidelines (on page
44
)
Hard drive guidelines ("
SAS and SATA hard driv
SAS and SATA hard drive LED combinations (on page
44
)
onnections
Action
:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and inter
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the
are routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit board
components.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
If problems continue to occur, remove and re
f
ent pins or other damage.
Service notifications
To view the latest service notifications, refer to the HP
).
t the appropriate server model, and then click the
Troubleshoot a Problem
link on the product page.
Firmware upda
r
the f
ns:
mart
vailable on the HP Support website (
http://www.hp.com/support
Selec
tes
Download firmwa
•
The HP S
e updates from
Components a
ollowing locatio
)
ti
ebsite
(
http://www.hp.com/support
•
The most recent version of a par cular server or option firmware from the HP Support w
)
Troubleshooting 43
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