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The

HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for resolving

common problems and comprehensive courses of action for fault isolation and identification, issue resolution,

and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

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The

HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages

provides a list of error messages

and information to assist with interpreting and resolving error messages on ProLiant servers and server

blades. To view the guide, select a language:

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Содержание ProLiant DL380p

Страница 1: ... the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels August 2013 Edition 5 Part Number 661848 005a ...

Страница 2: ...oducts and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation ...

Страница 3: ...wer down the server 23 Extend the server from the rack 23 Remove the access panel 24 Install the access panel 25 Access the product rear panel 25 Opening the cable management arm 25 Remove the hot plug fan cage 26 Remove the hot plug fan 27 Remove the full length expansion board 28 Remove the PCI riser cage 29 Install the PCI riser cage 30 Secure the full length expansion board retainer 31 Remove ...

Страница 4: ...t hot plug power supply option 65 48V DC power supply option 66 FlexibleLOM option 70 Expansion board options 72 Removing the expansion slot blanks 72 Installing a half length expansion board 73 Installing a full length expansion board 73 Secondary PCI riser cage option 74 Hard drive cage option 76 2U rack bezel option 85 HP Trusted Platform Module option 86 Installing the Trusted Platform Module ...

Страница 5: ...y information 113 Safety and regulatory compliance 113 Turkey RoHS material content declaration 113 Ukraine RoHS material content declaration 113 Warranty information 113 Electrostatic discharge 114 Preventing electrostatic discharge 114 Grounding methods to prevent electrostatic discharge 114 Specifications 115 Environmental specifications 115 Mechanical specifications 115 Power supply specificat...

Страница 6: ...Contents 6 Acronyms and abbreviations 128 Documentation feedback 131 Index 132 ...

Страница 7: ...rive Item Description 1 Video connector 2 SATA optical drive bay 3 Drive bays 4 Systems Insight Display 5 USB connectors 2 SFF model with optional hard drive cage 16 drive Item Description 1 Video connector 2 Drive bays box 1 3 Drive bays box 2 4 Systems Insight Display 5 USB connectors 2 ...

Страница 8: ...el 25 drive Item Description 1 Video connector 2 Quick release levers 2 3 Drive bays 4 USB connector LFF model 8 drive Item Description 1 Video connector 2 SATA optical drive bay 3 Drive bays 4 Systems Insight Display 5 USB connectors 2 ...

Страница 9: ...uick release levers 2 3 Drive bays 4 USB connector Front panel LEDs and buttons Item Description Status 1 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present ...

Страница 10: ...cle per sec Remote management or firmware upgrade in progress Off Deactivated Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected To identify components in a degraded or critical state see the Systems Insight Display LEDs check iLO BIOS logs and reference the server troubleshooting guid...

Страница 11: ...o link to network If the power is off view the rear panel RJ 45 LEDs for status Rear panel LEDs and buttons on page 14 Flashing green Network link and activity Solid green Network link 3 AMP status Off AMP modes disabled Solid green AMP mode enabled Solid amber Failover Flashing amber Invalid configuration 4 Over temp Off Normal Solid amber High system temperature detected All other LEDs Off Norma...

Страница 12: ...he Health Driver has detected a cautionary temperature level Over temp amber Red Amber The server has detected a hardware critical temperature level PCI riser amber Red Green The PCI riser cage is not seated properly Fan amber Amber Green One fan has failed or has been removed Fan amber Red Green Two or more fans have failed or been removed Power supply amber Red Amber One or more of the following...

Страница 13: ...DIMM by replacing each DIMM in a bank with a known working DIMM Rear panel components Item Description 1 PCIe slots 1 3 top to bottom 2 PCIe slots 4 6 top to bottom 3 Power supply 1 PS1 4 PS1 power connector 5 PS2 power connector 6 Power supply 2 PS2 7 USB connectors 4 8 Video connector 9 iLO connector 10 Serial connector 11 FlexibleLOM ports Shown 4x1Gb Optional 2x10Gb port 1 on right side ...

Страница 14: ...k activity Solid green Link to network Flashing green Network activity Non hot plug PCI riser board slot definitions Primary riser cage connector connected to processor 1 or the southbridge PCIe 3 slot riser cage PCIe 2 slot x16 riser cage 1 FL FH PCIe2 or PCIe3 x16 16 8 4 2 1 2 HL FH PCIe2 or PCIe3 x8 8 4 2 1 3 HL FH PCIe2 x8 4 2 1 Secondary riser cage connector connected to processor 2 Processor...

Страница 15: ...stalled in the primary riser connector Secondary denotes the riser cage is installed in the secondary riser connector Installing the riser cages listed in the table above in either the primary or secondary riser connectors determines the form factor of the PCI cards supported by those riser cages FL FH denotes full length full height HL FH denotes half length full height LP denotes low profile The...

Страница 16: ...nnector 17 Power supply backplane connector 18 SATA optical drive connector 19 NMI jumper 20 System battery 21 SD card slot 22 Secondary processor 2 PCI riser connector 23 System maintenance switch 24 Processor 2 socket 25 TPM connector 26 Primary processor 1 PCI riser connector 27 FlexibleLOM 28 SAS connector 1 29 SAS connector 2 30 Cache module connector 31 Processor 1 socket 32 RDX power connec...

Страница 17: ...ty An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Re...

Страница 18: ...ts are numbered sequentially 1 through 12 for each processor The supported AMP modes use the letter assignments for population guidelines SAS and SATA device numbers SFF 8 device bay numbering Optional SFF 16 device bay numbering SFF 25 device bay numbering ...

Страница 19: ...ing Hot plug drive LED definitions Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring Rotating green Drive activity Off No drive activity ...

Страница 20: ...trip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller PCI riser cage LED CAUTION To prevent damage to the ...

Страница 21: ...the capacitor pack is charged Off On On The cache module is idle the capacitor pack is charged and the cache contains data that has not yet been written to the drives Off Flashing 1 Hz Off A backup is in progress Off On Off The current backup is complete with no errors Flashing 1 Hz Flashing 1 Hz Off The current backup failed and data has been lost Flashing 1 Hz Flashing 1 Hz On A power error occu...

Страница 22: ... for redundancy A fan failure or missing fan causes a loss of redundancy A second fan failure or missing fan causes an orderly shutdown of the server The server supports variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios At POST and in the OS HP iL...

Страница 23: ...on for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through HP iLO This method initiates a controlled remote shutdown of applications and the OS before the server ent...

Страница 24: ...elease latches and sliding the server into the rack The sliding rails could pinch your fingers Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in ...

Страница 25: ... Install the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in 2 Push down on the hood latch The access panel slides to a closed position 3 Tighten the security screw on the hood latch Access the product rear panel Opening the cable management arm To access the server rear panel 1 R...

Страница 26: ...an cage To remove the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend Extend the server from the rack on page 23 or remove the server from the rack 4 Remove the access panel on page 24 5 Remove the air baffle on page 32 ...

Страница 27: ... that can lead to thermal damage IMPORTANT For optimum cooling install fans in all primary fan locations For more information refer to the fan locations table Hot plug fans on page 21 To replace the component reverse the removal procedure Remove the hot plug fan To remove the component 1 Extend or remove the server from the rack Extend the server from the rack on page 23 2 Remove the access panel ...

Страница 28: ...ury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed To remove the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power...

Страница 29: ... PCI riser cage CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on...

Страница 30: ...ove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server ...

Страница 31: ...ce 10 Power up the server on page 23 Secure the full length expansion board retainer 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on page 24 5 Install a full length expansion board Installing a full length expansion board on...

Страница 32: ...the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend or remove the server from the rack Extend the server from the rack on page 23 4 Remove the access panel on page 24 CAUTION D...

Страница 33: ...Operations 33 5 Release the full length expansion board retainer and then remove the PCI riser cage 6 Remove the air baffle To replace the component reverse the removal procedure ...

Страница 34: ...the Care Pack services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information ...

Страница 35: ...lation CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 327281 B21 for 42U rack PN 157847 B21 for 22U rack to provide proper front to back airflow and cooling CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment Front and rear doors If the 42U rack inclu...

Страница 36: ...er must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must insta...

Страница 37: ... is to be located within the same premises as the equipment Switching or disconnecting devices should not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor To connect a DC power cable to a DC power source 1 Cut the DC power cord ends no shorter than 150 cm 59 06 in 2 If the power source requires ring tongues use a crimping too...

Страница 38: ... hardware In addition to the supplied items you might need Operating system or application software Hardware options Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 42 Installing the server into the rack CAUTIO...

Страница 39: ...ce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched b...

Страница 40: ...ion follow the onscreen prompts An Internet connection is required to update the firmware and systems software Remote deployment installation To deploy an operating system remotely use Insight Control server deployment for an automated solution For additional system software and firmware updates download the HP Service Pack for ProLiant from the HP website http www hp com go spp download Software ...

Страница 41: ...ility User Guide on the Documentation CD or the iLO Management Engine Information Library http www hp com go ilomgmtengine docs Registering the server To experience quicker service and more efficient support register the product at the HP Product Registration website http register hp com ...

Страница 42: ...discharge Processor and fan option The server supports single and dual processor operation CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number IMPO...

Страница 43: ...e the full length expansion board retainer and then remove the PCI riser cage 6 Remove the air baffle on page 32 7 Open the heatsink retaining bracket and then remove the blank CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board ...

Страница 44: ...installation 44 8 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 9 Remove the clear processor socket cover Retain the processor socket cover for future use ...

Страница 45: ... VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 11 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor...

Страница 46: ...2 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 13 Remove the thermal interface protective cover from the heatsink ...

Страница 47: ...Hardware options installation 47 14 Install the heatsink 15 Remove the two fan blanks ...

Страница 48: ...on memory configurations see Memory Options on page 49 17 Install the air baffle Remove the air baffle on page 32 18 Install any full length expansion boards Installing a full length expansion board on page 73 if previously removed 19 Install the access panel on page 25 20 Install the server into the rack Installing the server into the rack on page 38 21 Connect each power cord to the server 22 Co...

Страница 49: ...00 RDIMMs operating at up to 1600 MT s Single and dual rank PC3 14900 DDR3 1866 RDIMMs operating at up to 1866 MT s Single and dual rank PC3 10600 DDR3 1333 UDIMMs operating at up to 1333 MT s Quad rank PC3L 10600 DDR3 1333 LRDIMMs operating as dual rank DIMMs at up to 1333 MT s Quad rank PC3L 14900 DDR3 1866 LRDIMMs operating as dual rank DIMMs at up to 1866 MT s For the latest memory configurati...

Страница 50: ...ry chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading...

Страница 51: ...3 MT s 8500 1066 MT s 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC L LRDIMM load reduced H HDIMM HyperCloud For the latest supported memory information see the QuickSpecs on the HP website http h18000 www1 hp com products quickspecs ProductBulletin html At the website choose the geographic region and then locate the product by name or product category Memory configurations To optimiz...

Страница 52: ...2 GB 64 GB UDIMM Dual rank 64 GB 128 GB HDIMM Dual rank 192 GB 384 GB For the latest memory configuration information see the QuickSpecs on the HP website http www hp com Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected u...

Страница 53: ...hannel UDIMMs should not be installed in slots Ch 1 I Ch 2 J Ch 3 K or Ch 4 L HDIMMs require 12 DIMMs per processor When two processors are installed install the DIMMs in sequential alphabetical order balanced between the two processors P1 A P2 A P1 B P2 B P1 C P2 C and so on For detailed memory configuration rules and guidelines use the Online DDR3 Memory Configuration Tool on the HP website http...

Страница 54: ...figuration Population order For memory configurations with a single processor or multiple processors populate the DIMM slots in the following order LRDIMM Sequentially in alphabetical order A through L RDIMM Sequentially in alphabetical order A through L UDIMM A through H sequentially in alphabetical order Do not populate DIMM slots I through L HDIMM All 12 DIMMs per processor must be populated Af...

Страница 55: ...y LED combinations on page 12 Hot plug hard drive options When adding hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same ...

Страница 56: ... hot plug SAS or SATA hard drive CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Determine the status of the drive from the hot plug SAS drive LED combinations Hot plug drive LED definitions on page 19 2 Back up all server...

Страница 57: ...retrieves the data CAUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data CAUTION To prevent a server malfunction or damage to...

Страница 58: ... Also do not transfer this cache module to an unsupported controller model because you can lose data To install the component 1 Back up all data 2 Close all applications CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives ...

Страница 59: ...unction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data To install the component 1 Back up all data 2 Close all applications CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not...

Страница 60: ...tion 60 8 Connect the capacitor pack cable to the connector on the top of the cache module 9 Install one or two FBWC capacitor packs into the FBWC capacitor pack holder 10 Install the FBWC capacitor pack holder into the server ...

Страница 61: ...Hardware options installation 61 o 8 or 16 drive SFF o 8 drive LFF ...

Страница 62: ...Hardware options installation 62 o 12 drive LFF or 25 drive SFF or secondary location for 8 or 16 drive SFF or 8 drive LFF o Secondary location for 12 drive LFF or 25 drive SFF a Remove the Velcro liner ...

Страница 63: ...the rack on page 38 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server on page 23 Optical drive option 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on page 24 ...

Страница 64: ...tallation 64 5 Remove the existing media drive option or blank 6 Slide the optical drive into the drive bay 7 Connect the power and data cable to the system board and the optical drive 8 Install the access panel on page 25 ...

Страница 65: ...power supplies have the same part number and label color The system becomes unstable and may shut down when it detects mismatched power supplies Label color Output Blue 460W Orange 750W White 750W 48V DC Green 1 200W CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To install the component 1 Access the...

Страница 66: ...e power cord to the AC power source 7 Be sure that the power supply LED is green Rear panel LEDs and buttons on page 14 48V DC power supply option One of the following optional HP input cables with pre fastened ring tongues may be purchased from HP or an authorized reseller A5S97A 1 3 m 4 27 ft 48V DC Power Cable Kit A5S98A 2 5 m 8 20 ft 48V DC Power Cable Kit If you are not using an optional HP i...

Страница 67: ... 48V source IMPORTANT The power supply uses two power ring tongues and one ground ring tongue They are not interchangeable 3 Remove the safety cover from the terminal block on the front of the power supply 4 Remove the screws from the terminal block IMPORTANT The minimum nominal thread diameter of a pillar or stud type terminal must be 3 5 mm 0 138 in the diameter of a screw type terminal must be ...

Страница 68: ...e options installation 68 5 Attach the ground earthed wire to the ground screw and washer and tighten to 1 47 N m 13 lb in of torque The ground wire must be connected before the positive or negative lead wires ...

Страница 69: ...ions installation 69 6 Attach the power ring tongues to the terminal block following the polarity label below the terminal block and then tighten the screws to 1 47 N m 13 lb in of torque 7 Replace the safety cover ...

Страница 70: ...o the on position to supply 48V to the power supply 12 Be sure that the green power supply LED is on FlexibleLOM option WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry...

Страница 71: ... Firmly seat the FlexibleLOM in the slot and then tighten the thumbscrew 2 Install the access panel on page 25 3 Slide the server into the rack 4 Connect the LAN segment cables 5 Connect each power cord to the server 6 Connect each power cord to the power source 7 Power up the server on page 23 ...

Страница 72: ...ooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend Extend the se...

Страница 73: ...quired internal or external cables to the expansion board See the documentation that ships with the expansion board 9 Install the PCI riser cage on page 30 10 Install the access panel on page 25 11 Install the server into the rack Installing the server into the rack on page 38 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server on page 23 ...

Страница 74: ...erver into the rack on page 38 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server on page 23 Secondary PCI riser cage option WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off syst...

Страница 75: ...nnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on page 24 5 Remove the PCI riser blank 6 Remove the blank from the optional secondary PCI riser cage ...

Страница 76: ...r and fan option on page 42 10 Install the access panel on page 25 11 Install the server into the rack Installing the server into the rack on page 38 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server on page 23 Hard drive cage option A SAS expander card or an additional SAS controller option is required to support the hard drive cage opt...

Страница 77: ...ve all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on page 24 5 Release the full length expansion board retainer and then remove the PCI riser cage 6 Remove the air baffle ...

Страница 78: ...Hardware options installation 78 7 Remove the fan cage 8 Disconnect and remove the optical drive cable if installed ...

Страница 79: ...nstallation 79 9 Using a T 15 Torx screwdriver remove the two optical drive retaining screws and then remove the optical drive cage 10 Install the optional hard drive cage 11 Install the hard drives and hard drive blanks ...

Страница 80: ...ion 80 12 To access the cables remove the fan bracket on the right side of the chassis 13 Connect the cables a Connect one end of the power cable to the SAS backplane and the other end to the power connector on the system board ...

Страница 81: ... Remove the existing SAS cable from the cable guide and from the system board 14 Connect the end of each SAS signal cable to the SAS backplane and then route the SAS signal cables behind the cable guide Do not connect the other ends yet ...

Страница 82: ...Hardware options installation 82 15 Install the fan bracket Be sure that the cables are properly routed in the channel along the fan bracket 16 Remove the blank from the PCI riser cage ...

Страница 83: ...Hardware options installation 83 17 Install the SAS controller board into the PCI riser cage 18 Install the fan cage 19 Install the air baffle ...

Страница 84: ... end of the SAS signal cables to the SAS controller board and to the system board Then install the PCI riser cage SAS cables can be connected to the PCI riser cage and the system board before or after the PCI riser cage is installed For ease of accessing connectors HP recommends connecting the cables before the PCI riser cage is installed ...

Страница 85: ...ll the server into the rack 24 Connect each power cord to the server 25 Connect each power cord to the power source 26 Power up the server on page 23 2U rack bezel option The 2U rack bezel helps prevent any unauthorized physical access to the server in the rack configuration To access the hard drive cage you must unlock and open the 2U rack bezel To unlock the 2U rack bezel use the key provided wi...

Страница 86: ... Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a perma...

Страница 87: ...ive until AC power is removed WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack if necessary 4 Place the server on a flat...

Страница 88: ...ecovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server Do not save the...

Страница 89: ...cked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in B...

Страница 90: ...Cabling 90 Cabling SAS hard drive cabling SFF hard drive cabling SFF cabling with optional drive cage ...

Страница 91: ...Cabling 91 LFF hard drive cabling Optical drive cabling ...

Страница 92: ...Cabling 92 FBWC cabling 8 or 16 drive SFF 8 drive LFF ...

Страница 93: ...chipset SATA cable option the chipset SATA controller can be used with a single SATA hard drive that is installed in one hard drive bay of the SFF or LFF hard drive cage When using the chipset SATA configuration the following conditions apply o Only drive bay 5 is enabled The remaining drive bays are disabled o The optical bay is disabled because the chipset SATA controller port on the system boar...

Страница 94: ...n the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 23 4 Remove the access panel on page 24 WARNING Eliminate the risk of electric shock by removing all AC power from the system before installing or replacing any non hot plug hardware option Disconnect all power cords to...

Страница 95: ... cable from the optical drive and the SATA connector on the system board The optical bay is disabled with the chipset SATA cable option 10 Connect the chipset SATA cable a Connect the chipset SATA cable connector to the chipset SATA controller port on the system board The chipset SATA connector on the SATA cable is narrower than the chipset SATA controller port header on the system board ...

Страница 96: ...rack Installing the server into the rack on page 38 18 Remove any installed hard drives Removing a hot plug SAS or SATA hard drive on page 56 19 Install a SATA hard drive Installing a hot plug SAS or SATA hard drive on page 55 in hard drive bay 5 20 Install hard drive blanks in any empty hard drive bays 21 Connect each power cord to the server 22 Connect each power cord to the power source 23 Powe...

Страница 97: ...Cabling 97 Connect the cable as indicated ...

Страница 98: ...on page 103 Offline Array Configuration Utility on page 105 Online and Offline Option ROM Configuration for Arrays on page 107 Offline ROMPaq utility on page 107 Offline HP product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin HP iLO Mana...

Страница 99: ...ion about HP iLO features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the HP iLO documentation on the Documentation CD or on the HP website http www hp com go ilo docs Active Health System HP Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased stability and shorter downtimes Ri...

Страница 100: ...ng Several packaging changes have taken place with HP ProLiant Gen8 servers SmartStart CDs and the Smart Update Firmware DVD will no longer ship with these new servers Instead the deployment capability is embedded in the server as part of HP iLO Management Engine s Intelligent Provisioning Intelligent Provisioning is an essential single server deployment tool embedded in HP ProLiant Gen8 servers t...

Страница 101: ... a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP HP Service Pack for ProLiant on page 102 Eras...

Страница 102: ...es and important documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possib...

Страница 103: ...agement Port VC Ethernet and Fibre Channel modules and 3Gb 6Gb SAS BL Switch interconnects on HP ProLiant servers For more information about HP SUM and to access the HP Smart Update Manager User Guide see the HP website http www hp com go hpsum documentation HP ROM Based Setup Utility RBSU is a configuration utility embedded in HP ProLiant servers that performs a wide range of configuration activi...

Страница 104: ...automatically configures the array to a default setting based on the number of drives connected to the server NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings NOTE The server may not support all the following examples Drives installed Drives used RAID level 1 1 RAID 0 2 2 RAID 1 ...

Страница 105: ...ss the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on...

Страница 106: ...led press F10 during boot If an optional controller is installed when the system recognizes the controller during POST press F5 For optimum performance the minimum display settings are 1024 768 resolution and 16 bit color Servers running Microsoft operating systems require one of the following supported browsers Internet Explorer 6 0 or later Mozilla Firefox 2 0 or later For Linux servers see the ...

Страница 107: ...ontroller and its features see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website http www hp com support SAC_UG_ProLiantServers_en To configure arrays see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website http www hp com support CASAC_RG_en ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upg...

Страница 108: ...The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and securi...

Страница 109: ...he SPP contents or configure VCRM to automatically update the repository with internet downloads of the latest software and firmware from HP VCA compares installed software versions on the node with updates available in the VCRM managed repository Administrators configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manage...

Страница 110: ...om critical system support specialists for problem identification and resolution HP Support Center For all service options the HP Support Center delivers the information tools and experts required to support HP business products HP Insight Remote Support Provides 24x7 secure remote monitoring diagnosis and problem resolution For more information see one of the following websites HP ProLiant Server...

Страница 111: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Страница 112: ...semble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 23 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend Extend the server from the rack on page 23 or remove the server from the rack 4 Remo...

Страница 113: ...p www hp com support Safety Compliance EnterpriseProducts Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Products http www hp com support Storage Warranties HP Networ...

Страница 114: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Страница 115: ...anical specifications Specification Value Height 8 73 cm 3 44 in Depth SFF 69 85 cm 27 54 in Depth LFF 74 93 cm 29 5 in Width 44 54 cm 17 54 in Weight maximum all LFF drives 27 66 kg 61 0 lb Weight minimum one SFF drive 18 59 kg 41 0 lb Power supply specifications Depending on installed options the server is configured with one of the following power supplies HP 460 W CS HE Power Supply 92 efficie...

Страница 116: ...wer supply output Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input HP 460 W CS Platinum Power Supply 94 efficiency Specification Value Input requirements Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5 2 A at 100 VAC 2 5...

Страница 117: ...277 V AC Rated input frequency 50 Hz 60 Hz Rated input current 3 0 A at 277 V AC Rated input power Btus per hour 2767 at 277 V AC input Power supply output Rated steady state power 750 W at 200 V AC to 277 V AC input Maximum peak power 750 W at 200 V AC to 277 V AC input HP 750 W CS HE Power Supply 92 efficiency Specification Value Input requirements Rated input voltage 100 to 120 VAC 200 to 240 V...

Страница 118: ...tput Rated steady state power 750 W at 200 V AC to 240 V AC input Maximum peak power 750 W at 200 V AC to 240 V AC input HP 750 W CS Platinum Power Supply 94 efficiency Specification Value Input requirements Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 8 5 A at 100 VAC 4 1 A at 200 VAC Maximum rated input power 843 W at 100V AC input 81...

Страница 119: ... W Maximum peak power 750 W HP 1200 W CS HE Power Supply 94 efficiency Specification Value Input requirements Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 9 1 A at 100 VAC 6 7 A at 200 VAC Maximum rated input power 897 W at 100V AC input 1321 W at 200V AC input Btus per hour 3408 at 120V AC input 4433 at 200V to 240V AC input Power supp...

Страница 120: ...cation number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or moni...

Страница 121: ... selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l en...

Страница 122: ...mento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque ...

Страница 123: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Страница 124: ...en in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische on...

Страница 125: ... horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalme...

Страница 126: ...Support and other resources 126 ...

Страница 127: ...Support and other resources 127 ...

Страница 128: ...lity AMP Advanced Memory Protection ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDDC Double Device Data Correction DDR double data rate FBWC flash backed write cache HDIMM HyperCloud DIMM IEC International Electrotechnical Commission iLO Integrated Lights Out ...

Страница 129: ... nonmaskable interrupt NVRAM nonvolatile memory ORCA Option ROM Configuration for Arrays PCIe Peripheral Component Interconnect Express POST Power On Self Test PSP HP ProLiant Support Pack RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA ...

Страница 130: ...all form factor SIM Systems Insight Manager SSA HP Smart Storage Administrator TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent ...

Страница 131: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Страница 132: ...stomer self repair CSR 120 D DC power supply 36 66 default settings 52 diagnostic tools 98 101 107 diagnostics utility 101 DIMM identification 51 DIMM population guidelines 53 DIMM slot locations 18 DIMMs 18 50 DIMMs installing 54 DIMMs single and dual rank 50 drive LEDs 19 drivers 108 drives 19 E electrical grounding requirements 36 electrostatic discharge 114 enabling the Trusted Platform Module...

Страница 133: ...8 100 Integrated Management Log IML 100 Intelligent Provisioning 98 100 101 J Japanese notice 113 L LEDs 12 19 LEDs front panel 19 LEDs hard drive 19 LEDs SAS hard drive 19 LEDs troubleshooting 20 111 lockstep memory 53 54 M mechanical specifications 115 memory 49 50 51 52 memory configurations 51 52 memory dump 17 memory subsystem architecture 50 memory configuration requirements 51 54 memory con...

Страница 134: ...108 Service Packs 102 shipping carton contents 38 space and airflow requirements 34 specifications 115 116 117 118 119 specifications environmental 115 specifications mechanical 115 specifications power 116 117 118 119 specifications server 115 SPP 102 static electricity 114 support 120 supported operating systems 109 switches 17 system battery 112 system board components 15 system components 7 sy...

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