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PC Troubleshooting and System Recovery Guide

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Содержание Pavilion t3100 - Desktop PC

Страница 1: ...PC Troubleshooting and System Recovery Guide ...

Страница 2: ...ett Packard Development Company L P This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only u...

Страница 3: ...r PC 1 Updating Drivers 2 Microsoft System Restore 2 Application Recovery and Driver Recovery 2 System Recovery Overview 3 Creating System Recovery Discs 4 Creating a Recovery Tools CD 4 Running System Recovery from Recovery Discs 5 Running System Recovery from the Hard Disc Drive 5 Hard Disk Drive Space 7 Troubleshooting 7 Table of Contents ...

Страница 4: ...iv PC Troubleshooting and System Recovery Guide ...

Страница 5: ...the available methods to fix your PC if you are experiencing software problems Detailed instructions about each method are in the sections that follow You must perform the procedures in the order listed here Restarting your PC Turning off your PC Updating drivers Microsoft System Restore Application Recovery and Driver Recovery System Recovery NOTE If you are replacing a hard disk drive you only h...

Страница 6: ...trol Panel and then Add or Remove Programs the operating system automatically creates a restore point before it adds the new software You can also set them manually If you experience a problem that you think may be due to software on your computer use System Restore to return the PC to a previous restore point WARNING Always use this System Restore procedure before using the HP PC System Recovery ...

Страница 7: ...options Standard Recovery This option recovers factory shipped programs drivers and the operating system without affecting any data files that you may have created since purchasing this PC Some data files may be difficult to find after the System Recovery so it is best to back up all hard disk drive files before performing a System Recovery Full System Recovery This option completely erases and re...

Страница 8: ... disc to verify that the information written on the disc is correct You can quit the process at any time The next time you run the program it begins where you left off To create System Recovery discs 1 Close all open programs 2 Click Start 3 Choose All Programs 4 Choose PC Help Tools 5 Click HP PC Recovery CD DVD Creator The Recovery CD DVD Creator window appears 6 Follow the onscreen instructions...

Страница 9: ... Insert the remaining discs when directed Or If your PC hard disk drive is blank or corrupted press R to perform a full System Recovery Insert the remaining recovery discs when directed WARNING The Full System Recovery option deletes any data or programs that you created or installed after purchase Be sure to back up any data that you want to keep onto a removable disc 8 Insert the next disc if pr...

Страница 10: ...the PC startup finish the registration process and wait until you see the desktop Then turn off the PC reconnect all peripheral devices and then turn on the PC Starting System Recovery if the PC is not responding 1 Turn off the PC If necessary press and hold the On button until the PC turns off 2 Disconnect all peripheral devices from the PC except the monitor the keyboard and the mouse 3 Press th...

Страница 11: ...he hard disk drive is as advertised Windows reports smaller capacity in the Windows Explorer tool and in the My Computer window because it only shows information about one partition on the hard disk drive at a time The first partition contains the System Recovery information Troubleshooting To address problems that may arise when you install your PC refer to the following pages for possible soluti...

Страница 12: ...hones are plugged in Unplug the headphones CD ROM CD RW DVD ROM or DVD Writer Drive Symptom Problem Solution Disc is upside down in the drive tray Reinsert the disc with the label facing up DVD drive takes longer to start because it has to determine media type being played Wait at least 30 seconds to let the DVD drive determine the type of media If it still does not start read the other solutions ...

Страница 13: ...inds but you can select the drive in RecordNow before you begin recording Make sure the recording disc tray is clean and undamaged Select a slower write speed for the recording drive if it is available Each time you make a recording RecordNow selects the optimum recording speed Refer to the Help menu in the RecordNow recording program to choose the speed Cannot create burn a disc Problem with PC o...

Страница 14: ...out how to change the video device selection Movie recorded using wrong file format Your DVD player cannot play video files recorded onto the DVD as data files To play a movie properly use a video recording program such as WinDVD Cannot play a DVD movie on a DVD player Problem with recording method Video files recorded with RecordNow can be viewed on a PC but not on a home DVD video player Diskett...

Страница 15: ...ions listed in this table Symptom Problem Solution Monitor power cable is not connected to the monitor or to the wall outlet Reconnect the power plug on the back of the monitor and on the wall outlet Screen is blank and monitor power light is not lit Monitor is off not turned on Press the On button on the front of the monitor Screen saver is enabled Press any key or move the mouse to make the scre...

Страница 16: ... and Support Guide for details Device connector is not seated or connected properly Ensure that the device is properly and securely connected and that the pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent Power switch of ne...

Страница 17: ... select Properties 8 If available click the Resources tab to verify that there is a device conflict 9 Click the General tab to see if your device is enabled and working properly If it is available click the Troubleshoot button and follow the onscreen instructions in the device troubleshooter wizard 10 Restart the PC Click Start click Turn Off Computer and then click Restart Internet Access Symptom...

Страница 18: ...Add or Remove Programs 4 Select America Online click Change Remove and then follow the onscreen instructions NOTE Removing the AOL program will not cancel your account with AOL Keyboard and Mouse Symptom Problem Solution Keyboard connector is not properly connected Turn off the PC by using the mouse reconnect the keyboard to the back of your PC and turn on your PC Program in use has stopped respon...

Страница 19: ...ball cover from bottom of mouse and clean the ball with a damp lint free cloth not paper Mouse moves only vertically or horizontally Mouse is damaged Press the Help button on the keyboard to open the Help and Support Center or refer to the Warranty and Support Guide to contact Support for replacement details Mouse is not connected properly Try unplugging and then reconnecting the mouse cable to yo...

Страница 20: ...s Hard disk drive is damaged Press the Help button on the keyboard to open the Help and Support Center or refer to the Warranty and Support Guide to contact Support for replacement details PC will not turn on or start After an upgrade or repair the drive power data or power supply cables may not be properly connected Reseat drive power data and power supply cables See the Upgrading and Servicing G...

Страница 21: ...ymptom Problem Solution PC date and time display is incorrect RTC real time clock battery may need to be replaced Battery life is approximately 3 5 years First reset the date and time in your operating system by using the Control Panel If the problem persists replace the battery See the Upgrading and Servicing Guide for instructions or refer to the Warranty and Support Guide to contact Support for...

Страница 22: ...Printed in ...

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