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Troubleshooting wireless connection problems

Some possible causes for wireless connection problems include the following:

●

Network configuration (SSID or security) has been changed.

●

Wireless device is not installed correctly or has been disabled.

●

Wireless device or router hardware has failed.

●

Wireless device encountered interference from other devices.

NOTE:

Wireless networking devices are included with select computer models only. If wireless

networking is not listed in the feature list on the side of the original computer package, you may add
wireless networking capability to the computer by purchasing a wireless networking device.

Before working your way through the sequence of possible solutions to your network connection
problem, be sure that device drivers are installed for all wireless devices.

Use the procedures in this chapter to diagnose and repair a computer that does not connect to the
network you want to use.

Cannot connect to a WLAN

If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is properly
installed on your computer:

NOTE:

Windows includes the User Account Control feature to improve the security of your

computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.

1.

Select

Start

>

Control Panel

>

System and Security

.

2.

In the

System

area, click

Device Manager

.

3.

Click the arrow next to

Network adapters

to expand the list and show all adapters.

4.

Identify the WLAN device from the Network adapters list. The listing for a WLAN device may
include the terms

wireless

,

wireless LAN

,

WLAN

,

Wi-Fi

, or

802.11

.

If no WLAN device is listed, either your computer does not have an integrated WLAN device, or
the driver of the WLAN device is not properly installed.

For more information on troubleshooting WLANs, refer to the Web site links provided in Help and
Support.

22

Chapter 2 Wireless and local area network

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Содержание Pavilion dv3-4100 - Entertainment Notebook PC

Страница 1: ...User Guide ...

Страница 2: ... HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2010 Document Part Number 596442 002 Product notice This user guide describes features that are common ...

Страница 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Страница 4: ...iv Safety warning notice ...

Страница 5: ... and local area network 12 Using wireless devices 12 Identifying wireless and network status icons 13 Using the wireless controls 13 Using the wireless action key 13 Using HP Wireless Assistant software 14 Using operating system controls 14 Using a WLAN 15 Setting up a WLAN 15 Protecting your WLAN 15 Connecting to a WLAN 16 Roaming to another network 17 Using HP Mobile Broadband 18 Inserting a SIM...

Страница 6: ...s 32 4 Multimedia 33 Multimedia features 33 Identifying your multimedia components 33 Using the media activity functions 35 Using the media activity action keys 35 Multimedia software 35 Using HP MediaSmart software 36 Using other multimedia software 36 Installing multimedia software from a disc 36 Audio 37 Connecting external audio devices 37 Checking your audio functions 37 Video 39 Connecting a...

Страница 7: ...nal AC power 49 Connecting the AC adapter 50 Testing an AC adapter 51 Using battery power 51 Identifying batteries 52 Finding battery information in Help and Support 52 Using Battery Check 52 Displaying the remaining battery charge 52 Inserting or removing the battery 52 Charging a battery 53 Maximizing battery discharge time 54 Managing low battery levels 54 Identifying low battery levels 54 Reso...

Страница 8: ...ay Disc 66 Playing a CD DVD or BD 67 Configuring AutoPlay 67 Changing DVD region settings 68 Observing the copyright warning 68 Copying a CD or DVD 69 Creating burning a CD or DVD 69 Removing an optical disc CD DVD or BD 70 Improving hard drive performance 70 Using Disk Defragmenter 70 Using Disk Cleanup 71 Using HP ProtectSmart Hard Drive Protection 71 Identifying HP ProtectSmart Hard Drive Prote...

Страница 9: ...word 89 Managing a power on password 90 Entering a power on password 90 Using antivirus software 91 Using firewall software 92 Installing critical security updates 93 Installing an optional security cable 94 Using the fingerprint reader select models only 94 Locating the fingerprint reader 95 Registering fingerprints 95 Using your registered fingerprint to log on to Windows 96 Appendix A Setup Uti...

Страница 10: ...Appendix B Software updates 103 Updating the BIOS 104 Determining the BIOS version 104 Downloading a BIOS update 104 Updating programs and drivers 106 Index 107 x ...

Страница 11: ...ager Top components TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off Quickly double tap the button to turn the TouchPad on and off 2 TouchPad Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse This t...

Страница 12: ... the left side of the computer 4 Mute light On Speaker sound is off 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE Wireless devices are enabled at the factory Amber All wireless devices are off 6 Fingerprint reader light select models only White Fingerprint read is good Amber Fingerprint read is bad 2 Chap...

Страница 13: ... to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options 2 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon This ...

Страница 14: ...ey 2 fn key Displays system information when pressed in combination with the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Action keys Execute frequently used functions Front components 4 Chapter 1 Notebook tour ...

Страница 15: ...is being accessed Off The optical drive is idle 2 Optical drive Reads Writes optical discs 3 USB ports 2 Connect optional USB devices 4 Battery light White The computer is connected to external power and the battery is fully charged Amber The computer is connected to external power and the battery is charging Blinking A battery that is the only available power source has reached a low battery leve...

Страница 16: ...rt Connects an optional external display such as a monitor or projector to the computer 4 RJ 45 network lights 2 White The network is connected Amber The network is showing activity 5 RJ 45 network jack Connects a network cable 6 HDMI port Connects an optional HDMI device 7 eSATA USB port Connects high performance eSATA components such as an eSATA external hard drive or connects an optional USB de...

Страница 17: ...e hard drive 11 Power light On Power is on Blinking The computer is in the Sleep state NOTE Another power light is located next to the power button Display components Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 3 Webcam Records video and captures still photographs Identifying the hardware 7 ...

Страница 18: ...place the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 4 Battery bay Holds the battery 5 Battery release lat...

Страница 19: ...networks WWAN The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Additional hardware components Identi...

Страница 20: ...ate documents drivers and support for your notebook Warranty period 5 This number describes the duration in years of the warranty period for this computer Have this information available when you contact technical support The service tag label is affixed to the bottom of the computer Microsoft Certificate of Authenticity Contains the Windows Product Key You may need the Product Key to update or tr...

Страница 21: ...ated Circuit Card Identifier of your SIM This label is located inside the battery bay HP Mobile Broadband Module serial number label select models only Provides the serial number of your HP Mobile Broadband Module This label is located inside the battery bay Identifying the labels 11 ...

Страница 22: ...e states regions or even countries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Computers with WLAN devices sup...

Страница 23: ... the wireless action key or Wireless Assistant and no network devices are connected to a wired network Network connected Indicates that one or more of your network drivers are installed one or more network devices are connected to a wireless network and one or more network devices are connected to a wired network Network disconnected Indicates that one or more of your network drivers are installed...

Страница 24: ...owing steps to change Wireless Assistant properties 1 Select Start Control Panel Hardware and Sound Windows Mobility Center 2 Click the wireless icon in the Wireless Assistant tile which is located in the bottom row of Windows Mobility Center 3 Click Properties 4 Select the check box next to HP Wireless Assistant icon in notification area 5 Click Apply 6 Click Close For more information refer to t...

Страница 25: ...cable 1 and high speed Internet service purchased from an Internet service provider ISP A wireless router purchased separately 2 The wireless computer 3 The following illustration shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setti...

Страница 26: ...mitted using a WEP key Usually you can allow the network to assign the WEP key Alternatively you can set up your own key generate a different key or choose other advanced options Without the correct key others will not be able to use the WLAN WPA Wi Fi Protected Access like WEP uses security settings to encrypt and decrypt data that is transmitted over the network However instead of using one stat...

Страница 27: ...Information and Web site links provided in Help and Support For a list of public WLANs near you contact your ISP or search the Web Web sites that list public WLANs include Cisco Internet Mobile Office Wireless Locations Hotspotlist and Geektools Check with each public WLAN location for cost and connection requirements For additional information on connecting your computer to a corporate WLAN conta...

Страница 28: ...tery bay If the SIM is not preinstalled it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer For information on inserting and removing the SIM refer to the Inserting a SIM and Removing a SIM sections in this chapter For information on HP Mobile Broadband and how to activate service with a pr...

Страница 29: ...emove a SIM 1 Shut down the computer If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system 2 Close the display 3 Disconnect all external devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface with the battery ...

Страница 30: ... 1 to release it and then remove the SIM card 2 8 Replace the battery 9 Turn the computer right side up and then reconnect external power and external devices 10 Turn on the computer 20 Chapter 2 Wireless and local area network ...

Страница 31: ...nd Internet Connection Sharing ICS HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet When two or more computers are connected using Bluetooth and Internet Connection Sharing ICS is enabled on one of the computers the other computers may not be able to connect to the Internet using the Bluetooth...

Страница 32: ...nect to the network you want to use Cannot connect to a WLAN If you have a problem connecting to a WLAN confirm that the integrated WLAN device is properly installed on your computer NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing W...

Страница 33: ...mputer follow these steps 1 Open your Web browser and go to http www hp com support 2 Select your country or region 3 Click the option for software and driver downloads and then type your computer model number in the Search box 4 Press enter and then follow the on screen instructions NOTE If the WLAN device you are using was purchased separately consult the manufacturer s Web site for the latest s...

Страница 34: ...not make a connection to a WLAN minimize interference from other devices as follows Move your computer closer to the wireless router or access point Temporarily disconnect devices such as a microwave cordless phone or cellular phone to be sure that other wireless devices are not interfering If the connection does not improve try forcing the device to reestablish all connection values 1 Select Star...

Страница 35: ...om TV and radio reception orient the circuitry end of the cable 2 toward the device To connect the network cable WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the cable into a network wall jack 2 Connecting t...

Страница 36: ...k the device representing your computer and select Mouse settings Using the TouchPad To move the pointer touch and slide one finger across the TouchPad surface in the direction you want the pointer to go Use the left and right TouchPad buttons like the corresponding buttons on an external mouse NOTE For information on identifying the TouchPad components refer to the TouchPad section earlier in thi...

Страница 37: ...en click Settings 3 Select the gesture that you want to disable or reenable 4 Click Apply and then click OK NOTE Your computer also supports additional TouchPad features that are disabled at the factory To view and enable these features click the Synaptics icon in the notification area at the far right of the taskbar and then click the Device Settings tab Select the device and then click Settings ...

Страница 38: ...en pull the fingers apart to increase an object s size Zoom out by holding two fingers apart on the TouchPad and then pull the fingers together to decrease an object s size Rotating Rotating allows you rotate items such as photos and pages To rotate move your thumb and forefinger in a circular motion on the TouchPad 28 Chapter 3 Pointing devices and keyboard ...

Страница 39: ...Using pointing devices 29 ...

Страница 40: ...screen brightness level incrementally when you hold down this key Switch screen image Switches the screen image among display devices connected to the system For example if a monitor is connected to the computer pressing this key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video inf...

Страница 41: ...utes or restores speaker sound Wireless Turns the wireless feature on or off NOTE This key does not establish a wireless connection To establish a wireless connection a wireless network must be set up prt sc Print screen Takes a snapshot or picture of your computer screen and copies it to the clipboard Using the action keys 31 ...

Страница 42: ...Go home fn left arrow Returns the cursor to the beginning of the line where the cursor is located or returns to the beginning of the document Go to the end fn right arrow Places the cursor at the end of the line or scrolls to the end of the document To use a hotkey command follow either of these steps Briefly press the fn key and then briefly press the second key of the hotkey command or Press and...

Страница 43: ...ntegrated webcam that allows you to capture and share video Preinstalled multimedia software that allows you to play and manage your music movies and pictures Multimedia action keys that provide fast access to multimedia tasks NOTE Your computer may not include all of the components listed The following sections explain how to identify and use the multimedia components included with your computer ...

Страница 44: ...n key 7 Speakers 2 Produce sound 8 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device i...

Страница 45: ... disc press the f7 action key 3 To play the previous track of an audio CD or the previous section of a DVD or BD press the f5 action key 1 To play the next track of an audio CD or the next section of a DVD or BD press the f8 action key 4 Multimedia software The computer includes preinstalled multimedia software Depending on the hardware and software included with the computer the following multime...

Страница 46: ...your home videos directly to YouTube Upload videos you created with the webcam to the Internet Pandora Internet radio North America only Listen to music selected just for you streamed from the Internet To start MediaSmart Double click the MediaSmart icon on the desktop Using other multimedia software Select Start All Programs and then open the multimedia program you want to use For example if you ...

Страница 47: ...s Be sure that the device cable is securely connected to the correct jack on your computer Cable connectors are normally color coded to match the corresponding jacks on the computer Be sure to install any drivers required by the external device NOTE A driver is a required program that acts like a translator between the device and the programs that use the device Checking your audio functions To ch...

Страница 48: ...cording speak directly into the microphone and record sound in a setting free of background noise To confirm or change the audio settings on your computer select Start Control Panel Hardware and Sound Sound 38 Chapter 4 Multimedia ...

Страница 49: ...y connected external display device does not display an image press the f4 action key to transfer the image to the device Repeatedly pressing the f4 action key alternates the screen image between the computer display and the device Connecting an HDMI device The computer includes an HDMI High Definition Multimedia Interface port The HDMI port connects the computer to an optional video or audio devi...

Страница 50: ...ideo device such as a high definition TV to the HDMI port on your computer Then configure the default audio playback device as follows 1 Right click the Speakers icon in the notification area at far right of the taskbar and then click Playback devices 2 On the Playback tab click either Digital Output or Digital Output Device HDMI 3 Click Set Default and then click OK To return audio to the compute...

Страница 51: ... of the original information s dynamic range but leads to a flatter image Hue Controls the aspect of color that distinguishes it from another color what makes a color red green or blue Hue is distinct from saturation which measures the intensity of the hue Saturation Controls the strength of color in the final image A higher saturation setting creates a bolder image a lower saturation setting crea...

Страница 52: ...isted in the Device Manager utility 1 Remove any discs from the optical drive 2 Select Start Control Panel System and Security Then in the System area click Device Manager 3 In the Device Manager window click the arrow next to DVD CD ROM drives to expand the list to show all of the installed drives 4 Right click the optical device listing to perform the following tasks Update driver software Disab...

Страница 53: ...on in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources Turn off printers and scanners and unplug cameras and portable handheld devices Disconnecting these Plug and Play devices frees up valuable system resources and results in better playback performance Change desktop color properties Because the human eye can...

Страница 54: ...lick on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display NOTE When using both displays the movie image will not appear on any display designated as the secondary display To get information about a multimedia question not covered in this guide go to Start Help and Support The process of burning a disc does not begin or it stops be...

Страница 55: ... 6 Reopen Device Manager if necessary and then verify that the drivers are once again listed 7 Try running your program again If uninstalling and reinstalling the device drivers does not correct the problem you may need to update your drivers using the procedures in the following section Obtaining the latest HP device drivers 1 Open your Web browser go to http www hp com support and select your co...

Страница 56: ... You can obtain the latest Windows device drivers by using Windows Update This feature can be set to automatically check for and install updates for the Windows operating system and other Microsoft products To use Windows Update 1 Select Start All Programs Windows Update NOTE If you have not previously set up Windows Update you will be prompted to enter settings before you can check for updates 2 ...

Страница 57: ...n while reading from or writing to a disc or an external media card NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation Initiating and exiting Sleep The system is set at the factory to initiate Sleep after 15 minutes of inactivity when running on battery power and 30 minutes of inactivity when runni...

Страница 58: ...attery meter is located in the notification area at the far right of the taskbar The battery meter allows you to quickly access power settings view remaining battery charge and select a different power plan To display the percentage of remaining battery charge and the current power plan move the pointer over the battery meter icon To access Power Options or to change the power plan click the batte...

Страница 59: ...ettings as needed 4 To change additional settings click Change advanced power settings and make your changes Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 Select Start Control Panel System and Security Power Options 2 In the left pane click Require a password on wakeup 3 Click Change Settings tha...

Страница 60: ...ternal AC power the following events occur The computer switches to battery power The display brightness is automatically decreased to save battery life To increase display brightness press the f3 action key or reconnect the AC adapter Connecting the AC adapter WARNING To reduce the risk of electric shock or damage to the equipment Plug the power cord into an AC outlet that is easily accessible at...

Страница 61: ...mputer is not plugged into external power the computer runs on battery power When the computer is plugged into external AC power the computer runs on AC power If the computer contains a charged battery and is running on external AC power supplied through the AC adapter the computer switches to battery power if the AC adapter is disconnected from the computer NOTE The display brightness is decrease...

Страница 62: ... Support Learn Power Plans Frequently Asked Questions Using Battery Check Help and Support provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer NOTE The computer must be connected to external power for Battery Check to function properly 2 Select Start Help and Support Troubleshoot Power Thermal and Mechanical 3 Cl...

Страница 63: ...he computer 3 Charging a battery WARNING Do not charge the computer battery while you are onboard aircraft The battery charges whenever the computer is plugged into external power through an AC adapter an optional power adapter an optional expansion product or an optional docking device The battery charges whether the computer is off or in use but it charges faster when the computer is off Chargin...

Страница 64: ...battery reaches a critical battery level the battery light continues to blink Maximizing battery discharge time Battery discharge time varies depending on the features you use while on battery power Maximum discharge time gradually shortens as the battery storage capacity naturally degrades Tips for maximizing battery discharge time Lower the brightness on the display Check the Power saver setting...

Страница 65: ...is enabled and the computer is on or in the Sleep state the computer initiates Hibernation If Hibernation is disabled and the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Using battery power 55 ...

Страница 66: ... or Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow these steps 1 Insert a charged battery or plug the computer into external power 2 Exit Hibernation by pressing the power button Calibrating a battery Calibrate a battery under the following conditions When battery ...

Страница 67: ... to Never 5 Click Change advanced power settings 6 Click the plus sign next to Sleep and then click the plus sign next to Hibernate after 7 Record the On battery setting under Hibernate after so that you can reset it after the calibration 8 Change the On battery setting to Never 9 Click OK 10 Click Save changes Step 3 Discharge the battery The computer must remain on while the battery is being dis...

Страница 68: ...n off the computer 2 Run the computer on battery power until the battery is discharged The battery light begins to blink when the battery has discharged to a low battery level When the battery is discharged the battery light turns off and the computer shuts down 58 Chapter 5 Power management ...

Страница 69: ...er plan click Change plan settings 3 Reenter the settings that you recorded for the items in the On battery column 4 Click Change advanced power settings 5 Click the plus sign next to Sleep and then click the plus sign next to Hibernate after 6 Reenter the setting that you recorded for On battery 7 Click OK 8 Click Save changes Conserving battery power Select the Power saver power plan through Pow...

Страница 70: ...internal cell is not charging properly or when the battery storage capacity has reached a weak condition A message refers you to the HP Web site for more information about ordering a replacement battery If the battery is possibly covered by an HP warranty instructions include a warranty ID NOTE To ensure that you always have battery power when you need it HP recommends purchasing a new battery whe...

Страница 71: ...Start 3 Click Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence provided Press ctrl alt delete and then click the Power button Press and hold the power button for at least 5 seconds Disconnect the computer from external power and remove the battery Shutting down the computer 61 ...

Страница 72: ... programs before switching NOTE HDMI only works in the High performance mode HDMI cannot be used in Power saving mode When switching between AC and battery power you are notified that the computer is about to switch graphics modes If you prefer choose to continue using the same graphics mode While the computer switches modes the screen goes blank for a few seconds When the switch is complete a not...

Страница 73: ...t generate as much heat as other hard drives To view the drives installed on the computer select Start Computer Handling drives Drives are fragile device components that must be handled with care Refer to the following cautions before handling drives Additional cautions are included with the procedures to which they apply Identifying installed drives 63 ...

Страница 74: ...extremes Avoid exposing a drive to liquids Do not spray the drive with cleaning products Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices ...

Страница 75: ...e type Write to CD RW Write to DVD RW R Write to DVD RW DL Write label to LightScribe CD or DVD RW R Blu ray ROM DVD R RW SuperMulti DL Drive Yes Yes Yes No SuperMulti LightScribe DVD RW and CD RW Combo Drive with DL support Yes Yes Yes Yes Blu ray ROM with LightScribe DVD R RW SuperMulti DL Drive Yes Yes Yes Yes CAUTION To prevent possible audio and video degradation loss of information or loss o...

Страница 76: ...o permanently store large amounts of information After data is recorded it cannot be erased or written over DVD RW discs Use DVD RW discs if you want to be able to erase or write over data that you saved earlier This type of disc is ideal for testing audio or video recordings before you burn them to a CD or DVD that cannot be changed LightScribe DVD R discs Use LightScribe DVD R discs for sharing ...

Страница 77: ... the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray If you have not yet configured AutoPlay as described in the f...

Страница 78: ...ngs and then click Properties 4 Click the DVD Region tab and make changes 5 Click OK Observing the copyright warning It is a criminal offense under applicable copyright laws to make unauthorized copies of copyright protected material including computer programs films broadcasts and sound recordings Do not use this computer for such purposes CAUTION To prevent loss of information or damage to a dis...

Страница 79: ...rning a disc save and close any open files and close all programs A CD R or DVD R is usually best for burning audio files because after the information is copied it cannot be changed NOTE You cannot create an audio DVD with CyberLink Power2Go Because some home and car stereos will not play CD RWs use CD Rs to burn music CDs A CD RW or DVD RW is generally best for burning data files or for testing ...

Страница 80: ...ng down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case Improving hard drive performance Using Disk Defragmenter As you use the computer files on the hard drive become fragmented Disk...

Страница 81: ...owing conditions You drop the computer You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP ProtectSmart Hard Drive Protection returns the hard drive to normal operation NOTE Because solid state drives SSD lack moving parts HP ProtectSmart Hard Drive Protection is unnecessary NOTE Hard drives connected to ...

Страница 82: ...ctivate battery alarms set on the Alarms tab in Power Options properties Before you move the computer HP recommends that you either shut it down or initiate Sleep or Hibernation Using HP ProtectSmart Hard Drive Protection software The HP ProtectSmart Hard Drive Protection software enables you to perform the following tasks Enable and disable HP ProtectSmart Hard Drive Protection NOTE Depending on ...

Страница 83: ...the hard drive 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet and remove the battery 4 Loosen the hard drive cover screw 1 5 Remove the hard drive cover 2 6 Disconnect the hard drive cable 1 to disconnect the hard drive 7 Remove the 4 screws 2 and then pull the tab 3 to lift the rear edge of the har...

Страница 84: ... notches on the computer 4 Close the cover 2 5 Tighten the hard drive cover screw 3 6 Replace the battery 7 Reconnect external power and external devices 8 Turn on the computer 9 After you install the hard drive you need to format the drive Follow the on screen instructions to format the hard drive 74 Chapter 6 Drives ...

Страница 85: ...vices To add more USB ports connect an optional hub or expansion product Connecting a USB device CAUTION To prevent damage to a USB connector use minimal force to connect a USB device To connect a USB device to the computer connect the USB cable for the device to the USB port You will hear a sound when the device has been detected NOTE The first time you connect a USB device the Installing device ...

Страница 86: ...a icon in the notification area at the far right of the taskbar NOTE To display the Safely Remove Hardware and Eject Media icon click the Show hidden icons icon the arrow at the left of the notification area 2 Click the name of the device in the list NOTE You are prompted that it is safe to remove the hardware device 3 Remove the device 76 Chapter 7 External devices ...

Страница 87: ...eSATA cable for the device to the eSATA port You will hear a sound when the device has been detected Removing an eSATA device CAUTION To prevent loss of information or an unresponsive system use the following procedure to safely remove the device CAUTION To prevent damage to an eSATA connector do not pull on the cable to remove the eSATA device 1 Click the Safely Remove Hardware and Eject Media ic...

Страница 88: ...s Memory Stick MS Memory Stick Pro MSP MultiMediaCard MMC Secure Digital High Capacity SDHC Memory card standard and large size xD Picture card XD Inserting a digital card CAUTION To avoid damaging the digital card or the computer do not insert any type of adapter into the Digital Media Slot CAUTION To prevent damage to the digital card connectors use minimal force to insert a digital card 1 Hold ...

Страница 89: ... digital card NOTE To stop a data transfer click Cancel in the operating system Copying window 2 To remove a digital card a Click the Safely Remove Hardware and Eject Media icon in the notification area at the far right of the taskbar NOTE To display the Safely Remove Hardware and Eject Media icon click the Show hidden icons icon the arrow at the left side of the notification area b Click the name...

Страница 90: ... NOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are the same size Adding or replacing a memory module in the expansion memory module slot The expansion memory module slot is stacked above the primary memory module slot To add or replace a memory module in the expansion memory module slot follow these steps 1 Save your work 2 Shut down t...

Страница 91: ...ory module The memory module tilts up CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module b Grasp the edge of the memory module 2 and gently pull the module out of the memory module slot To protect a memory module after removal place it in an electrostatic safe container Adding or replacing memory modules 81 ...

Страница 92: ...odule at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place 11 Align the tabs 1 on the memory wireless module compartment cover with the notches on the computer 12...

Страница 93: ...ect all external devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface 6 Remove the battery from the computer 7 Loosen the memory wireless module compartment cover screw 1 8 Lift the memory wireless module compartment cover 2 away from the computer NOTE If a memory module is installed in the expansion memory module slot first...

Страница 94: ...dule hold the memory module by the edges only Do not touch the components on the memory module and do not bend the memory module b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory modu...

Страница 95: ...ce the memory module in the expansion memory module slot 12 Close the cover 2 13 Tighten the memory wireless module compartment cover screw 3 14 Replace the battery 15 Turn the computer right side up and then reconnect external power and external devices 16 Turn on the computer Adding or replacing memory modules 85 ...

Страница 96: ...ent the computer from being mishandled or stolen NOTE Before you send your computer for service remove all password and fingerprint settings Computer risk Security feature Unauthorized use of the computer Power on password Computer viruses Norton Internet Security software Unauthorized access to data Firewall software Windows updates Unauthorized access to Setup Utility BIOS settings and other sys...

Страница 97: ...ing tips for creating and saving passwords When creating passwords follow requirements set by the program Write down your passwords and store them in a secure place away from the computer Do not store passwords in a file on the computer Do not use your name or other personal information that could be easily discovered by an outsider The following sections list Windows and Setup Utility passwords a...

Страница 98: ...o the following topics Administrator password Your administrator password protects the configuration settings and system identification information in Setup Utility After this password is set you must enter it each time you access Setup Utility Your administrator password is not interchangeable with an administrator password set in Windows nor is it displayed as it is set entered changed or delete...

Страница 99: ...e your current password in the Enter Current Password field type a new password in the Enter New Password and Confirm New Password fields and then press enter To delete an administrator password type your current password in the Enter Password field and then press enter 4 times 3 To save your changes and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes Your changes go into ...

Страница 100: ...ssword type your password in the Enter New Password and Confirm New Password fields and then press enter To change a power on password type your current password in the Enter Current Password field type a new password in the Enter New Password and Confirm New Password fields and then press enter To delete a power on password type your current password in the Enter Current Password field and then p...

Страница 101: ...be kept up to date Norton Internet Security an antivirus program is preinstalled on the computer The software includes 60 days of free updates It is strongly recommended that you protect the computer against new viruses beyond 60 days by purchasing extended update service Instructions for using and updating Norton Internet Security software and for purchasing extended update service are provided w...

Страница 102: ...tivity and automatic monitoring of all incoming and outgoing traffic Refer to the firewall user guide or contact your firewall manufacturer for more information NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the task...

Страница 103: ... become available after the computer was shipped To be sure that all available updates are installed on the computer observe these guidelines Run Windows Update as soon as possible after you set up your computer Use the update link at Start All Programs Windows Update Run Windows Update monthly thereafter Obtain updates to Windows and other Microsoft programs as they are released from the Microsof...

Страница 104: ...or stolen 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key Using the fingerprint reader select models only NOTE The location of the fingerprint reader varies by computer model 94 Chapter 10 Security ...

Страница 105: ... click Next The Verify Your Identity page opens 3 Type your Windows password if one has been established and then click Next NOTE If you do not have a Windows password the Protect Your Windows Account page opens You can create a Windows password at this time or you can skip this step by clicking Next However setting a Windows password optimizes the security of your computer The Fingerprint Registr...

Страница 106: ...ister more fingerprints and then repeat steps 1 through 8 for each fingerprint registered or Click No if you do not want to register additional fingerprints The Registration Complete page opens 9 Click Finish NOTE Each user who wants fingerprint access to the computer must repeat steps 1 through 9 Using your registered fingerprint to log on to Windows To log on to Windows using your fingerprint fo...

Страница 107: ... and provides settings for startup security and other preferences To start Setup Utility Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 or 1 Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in th...

Страница 108: ...ration Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change goes into effect immediately Navigating and selecting in Setup Utility Because Setup U...

Страница 109: ...mputer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press f10 or Open Setup Utility by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f10 2 Use the arrow keys to select Exit Load Setup Defaults...

Страница 110: ...After either choice the computer restarts in Windows 100 Appendix A Setup Utility ...

Страница 111: ...word Enter change or delete an administrator password Power On Password Enter change or delete a power on password System Configuration menu Select To do this Language Support Change the Setup Utility language Button Sound select models only Enable disable the capacitive button tapping sound Virtualization Technology select models only Enable disable the processor Virtualization Technology Process...

Страница 112: ...pter boot Enable disable boot from Internal Network Adapter Boot Order Set the boot order for Hard drive Internal CD DVD ROM drive USB Diskette on Key USB hard disk USB CD DVD ROM drive USB floppy Network adapter Diagnostics menu Select To do this Hard Disk Self Test Run a comprehensive self test on the hard drive NOTE On models with two hard drives this menu option is called Primary Hard Disk Sel...

Страница 113: ...talled on the computer If your computer is connected to a network consult the network administrator before installing any software updates especially system BIOS updates NOTE The computer system BIOS is stored on the system ROM The BIOS initializes the operating system determines how the computer will interact with the hardware devices and provides for data transfer among hardware devices includin...

Страница 114: ...unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power fr...

Страница 115: ...layed follow these steps 1 Open Windows Explorer by selecting Start Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the...

Страница 116: ... from the models listed 4 Select your operating system 5 When the list of drivers is displayed click an updated driver to open a window containing additional information 6 Click Install now to install the updated driver NOTE In some locations you may be able to download the driver and install it later To do this click Download only to save the file to your computer When prompted click Save and the...

Страница 117: ...ng 6 audio out headphone jack 34 audio out headphone jack identifying 6 AutoPlay 67 B battery calibrating 56 charging 53 56 conserving power 59 discharging 54 disposing 60 inserting 52 low battery levels 54 recharging 59 removing 52 replacing 60 storing 59 battery bay 10 battery bay identifying 8 Battery Check 52 battery light 53 54 battery light identifying 5 battery power 51 battery release latc...

Страница 118: ...r 94 fingerprint reader light identifying 2 fingerprint reader location 95 fingerprint reader identifying 3 firewall 16 firewall software using 92 fn key identifying 4 32 H hard disk drive HP ProtectSmart Hard Drive Protection 71 installing 73 removing 73 replacing 73 hard drive HP ProtectSmart Hard Drive Protection 71 identifying 8 installing 73 removing 73 replacing 73 hard drive self test 102 h...

Страница 119: ...lacing 80 83 upgrading primary 83 memory module compartment identifying 8 memory test 102 memory replacing memory modules 80 83 memory wireless module compartment cover removing 81 replacing 82 microphone audio in jack 6 microphones internal 34 Microsoft Certificate of Authenticity label 10 minimizing interference 24 monitor connecting 39 mouse external setting preferences 26 multimedia components...

Страница 120: ...W Combo Drive with DL support 65 System Configuration menu 101 system information hotkey 32 system information displaying 99 101 T temperature 59 TouchPad buttons 1 gestures 26 identifying 1 using 26 TouchPad gestures pinching 28 rotating 28 scrolling 27 zooming 28 TouchPad light identifying 2 TouchPad on off button identifying 1 traveling with the computer 59 troubleshooting device driver 45 disc...

Страница 121: ...WLAN antenna identifying 9 WLAN device 10 12 WLAN label 10 writable media 47 WWAN antenna identifying 9 WWAN device 18 Z zooming TouchPad gesture 28 Index 111 ...

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