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7 Troubleshooting

This chapter provides some guidelines for troubleshooting the HP Server Remote
Management Card. Different sections highlight difficulties related to:

•

Installation

problems

•

Paging

concerns

•

Remote client issues

Problems with Installation

The HP Server Remote Management Card does not respond.

Make sure that the HP Server Remote Management Card is securely seated in a
PCI slot.

Make sure that the 50-pin cable is connected.

Check the diagnostic LEDs located below the RS-232 port on the back panel of
the card. If the green (heartbeat) light is not alternately flashing, something is
wrong with the card. See Appendix F, "LED Codes," for more information.

Make sure the server's system BIOS has been updated to the latest release (see
Chapter 3 for details).

I can only view two sensors built into my server, but I know that there must be
more.

If the function "Show all Sensors" lists PCI Efficiency and PCI Utilization only,
check that the cable connection between the HP Server Remote Management Card
and the server's motherboard is installed and that both end connectors are securely
engaged.

Paging

I generated a test page from the HP Server Remote Management Card
Configuration page, but never received it.

Has a pager number and paging string been set up in the HP Server Remote
Management Card? Also check to see that the telephone cord is properly
connected to the external modem. Verify that the correct cable is properly
connected to the card.

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Содержание P5389A - Intel Pentium III-S 1.4 GHz Processor Upgrade

Страница 1: ...HP Server Remote Management Card User Guide for tc3100 and tc4100 Servers Printed February 2002 ...

Страница 2: ...rior written consent of Hewlett Packard Company Microsoft and MS DOS are U S registered trademarks of Microsoft Corporation Windows and Windows NT are trademarks of Microsoft Corporation Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation in the United States and other countries Novell and NetWare are registered trademarks of Novell Inc Pentium is a reg...

Страница 3: ... Remote Management Card 15 Installing the HP Server Remote Management Card in the Server 16 Connecting the 50 pin Ribbon Cable to the Server 17 Flashing the Server s System BIOS 18 Verifying Card Installation 18 Self Test Power Up Sequence 18 4 Setting Up the Remote Connection 21 Running the HP Server Remote Management Card BIOS Setup Program 22 LAN Configuration 23 PPP Configuration 24 Remote Boo...

Страница 4: ...ested Modems 73 C Installing and Using TFTP 75 Overview What Is TFTP 75 TFTP Requirements 77 Starting the TFTP Server 77 Updating the HP Server Remote Management Card Firmware 77 Using the HP Server Remote Management Card Remote Boot Feature 78 D Technical Specifications 87 E LED Codes 89 Failure Codes 90 F Keyboard Layouts 93 G Group Actions with HP Toptools 95 Integration with HP Toptools Device...

Страница 5: ...urope 105 Other Countries 106 I Installing the Visual Diagnostic Panel 107 The Visual Diagnostic Panel 107 Installing the Diagnostic Panel in the tc3100 HP Server 108 Installing the Diagnostic Panel 108 Connecting the Cable 108 Installing the Diagnostic Panel in the tc4100 HP Server 110 Installing the Diagnostic Panel 110 Connecting the Cable 110 Index 113 v ...

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Страница 7: ...e completed initial installation and configuration of your HP Server For a brief overview of how the HP Server Remote Management Card works see Figure 2 1 before proceeding Before you begin review the HP Server Remote Management Card System Requirements section of Chapter 2 Figure 1 1 The HP Server Remote Management Card PCI Card Connectors Install and connect the Remote Management Card see Chapte...

Страница 8: ...ction Connect your dedicated 10 100Base T compatible LAN line to the card s RJ 45 LAN connector For a modem connection Connect a serial modem cable not provided to the card s serial port and connect the other end to an external modem 2 Boot the server During Power On Self Test when prompted press F3 to enter the HP Server Remote Management Card BIOS setup program If you plan on connecting to the H...

Страница 9: ...properties modem initialization string server PPP and TCP IP setup login script If you wish to use server dialback you may configure it via the HP Server Remote Management Card web interface after you first login 5 Make your first remote connection using the HP Server Remote Management Card s web interface see next section Make your first remote connection see Chapter 5 for detailed instructions F...

Страница 10: ...erver Remote Management Card software are case sensitive To avoid a potential security breach allowing someone to log in using the defaults your first task should be to set up an administrator for the card Under Configuration User create a new user assigned to the Administrator group and assign a new password Then delete the default ADMIN user account 7 Once logged into the HP Server Remote Manage...

Страница 11: ...gent Platform Management Bus IPMB located on the server provides for monitoring server power control and diagnostic features NOTE To provide complete independence from the server s Network Operating System the HP Server Remote Management Card is accessed and controlled via a separate and independent communication interface LAN or RS 232 built onto the product s PCI card A platform independent web ...

Страница 12: ...strative staff from direct round the clock server monitoring When the HP Server Remote Management Card detects a problem it immediately notifies the assigned administrator by sending a notification message that identifies the server and the nature of the problem using one or more of the following methods E mail server ID and short text message identifying the problem Numeric page server ID and fiv...

Страница 13: ...the following An HP Server Remote Management Card An HP Netserver Navigator CD A 50 pin ribbon cable kit A visual diagnostic panel kit A visual diagnostic panel cable kit tc3100 only Documentation The HP Server Remote Management Card includes the following documentation This guide which describes how to install the HP Server Remote Management Card and set it up to communicate with the server 7 ...

Страница 14: ...b site http www hp com available under technical support Refer to the web site for the latest revisions and product updates Acronyms The following acronyms designate hardware and software components that are associated with the HP Server Remote Management Card installation or usage You will encounter these acronyms throughout this user guide DHCP The Dynamic Host Configuration Protocol provides a ...

Страница 15: ...terface is accessed via communications ports for modem or LAN that are functionally independent from the HP Server on which the HP Server Remote Management Card is installed For security reasons access privileges are mapped to user groups In the following chapters all features and functions are described from an administrator s point of view However subsets of the HP Server Remote Management Card ...

Страница 16: ...ns the HP Server Remote Management Card may be configured for dialback Dialback authorization requires the user s ID If the ID matches an entry in the user database the HP Server Remote Management Card initiates an automatic call back via the external modem connected to the card Server Performance Monitoring The HP Server Remote Management Card monitors I O performance by gathering statistics on P...

Страница 17: ...Server Restart ASR If the Server SNMP agents software is installed the HP Server Remote Management Card automatically captures a snapshot of the server s screen blue screen on Windows NT servers upon an ASR event preserving error messages or other screen activity that appeared before restart An administrator can view the snapshot from a remote client and use the screen contents to troubleshoot ser...

Страница 18: ...hitecture These parameters are the IP address subnet mask and default gateway Integration with HP Toptools Device Manager The HP Server Remote Management Card fully integrates with the Toptools Device Manager product version 5 0 and above Access to your HP Server Remote Management Card may be done via accessing a server page of a server that has the HP Server Remote Management Card installed or th...

Страница 19: ...s for the HP Server Remote Management Card either fixed or DHCP For HP Servers running Windows NT 4 0 or Windows 2000 full graphics console redirection to the remote client is available using Symantec s pcAnywhere see Chapter 6 Setting Up Windows Graphics Console Redirection Using pcAnywhere Minimum Remote Client Requirements To access the HP Server Remote Management Card you need the following A ...

Страница 20: ...are Supported Web Browsers To access the HP Server Remote Management Card s web based user interface a web browser must be installed at the remote client Minimum browser requirements are Internet Explorer 4 01 with Service Pack 1 version 4 72 3110 8 update version SP1 as viewed from the About Internet Explorer option under Help or higher downloadable from Microsoft s web site http www microsoft co...

Страница 21: ... Card has been installed correctly Preparing the HP Server Remote Management Card CAUTION The HP Server Remote Management Card is sensitive to static electricity and can easily be damaged by improper handling Use of an antistatic service kit such as 3M 8501 8502 8505 or equivalent is recommended Connecting the 50 pin Ribbon Cable to the Remote Management Card The HP Server Remote Management Card p...

Страница 22: ...emote Management Card into slot 6 on your server s system board For specific information about installing a PCI card in your server refer to the Operations and Maintenance Guide supplied with your server See Appendix D Technical Specifications for information about the power requirements for the HP Server Remote Management Card WARNINGS 1 Power down your Server and unplug all connecting cables bef...

Страница 23: ...alled the HP Server Remote Management Card into slot 6 of your server you must cable the card to the server s system board One end of the supplied ribbon cable should already be connected to the Remote Control Card see previous section Connect the other end to the system board s 50 pin connector that is immediately adjacent to the inserted card NOTE The ribbon cable is keyed to prevent incorrect c...

Страница 24: ...Navigator CD and reboot the system Verifying Card Installation Each time the HP Server Remote Management Card is powered up a built in self test procedure automatically executes Self Test Power Up Sequence During the HP Server Remote Management Card s self test observe the diagnostic LED located just below the card s RS 232 port refer to Figure 3 3 1 The green heartbeat LED located immediately abo...

Страница 25: ...tion and Configuration configured Proceed to the next chapter for detailed instructions on how to set up a remote connection to the HP Server Remote Management Card Figure 3 3 The HP Server Remote Management Card PCI Card LEDs 19 ...

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Страница 27: ... communicate with the HP Server Remote Management Card Your options for setting up the server for remote connection include one or both of the following A connection through the local area network LAN via a dedicated line connected to the HP Server Remote Management Card s LAN port A connection through an external modem connected to the HP Server Remote Management Card s RS 232 serial port Figure ...

Страница 28: ...gs must be defined If you are planning both local area network and modem access you need to define both LAN and the PPP settings NOTE Once the communications link is initially configured using the HP Server Remote Management Card BIOS Setup program you can change these configuration parameters at your remote client using the HP Server Remote Management Card web interface described in Chapter 5 wit...

Страница 29: ...ing setting screen otherwise an error message occurs Press M to return to the Main Setup Screen The HP Server Remote Management Card Setup LAN Settings D Enable DHCP DHCP is DISABLED I Set IP Address 192 168 10 10 N Set Netmask 255 255 255 0 G Set Gateway 127 0 0 1 M Main Menu Figure 4 3 Local Area Network Configuration If DHCP is enabled the next time the HP Server Remote Management Card reboots ...

Страница 30: ... be enabled and defined This includes an initialization string for your external modem a PPP IP address and a PPP Netmask address Typically you leave the PPP IP address and PPP netmask at the factory defaults since your PPP connection does not interact with the site network NOTE The PPP IP address must be different from the HP Server Remote Management Card s LAN IP address The HP Server Remote Man...

Страница 31: ...aced first in the boot order The HP Server Remote Management Card Settings Remote Boot Settings R Disable Remote Boot Remote Boot DISABLED N Set Boot Image Filename BOOTIMG BIN A Set IP Address of Image TFTP Server 127 0 0 1 M Main Menu Figure 4 5 Preparation for Remote Boot NOTE Instructions for setting up a TFTP server may be found in Appendix C or contact your local network administrator for th...

Страница 32: ...rol panel Verify your browser s proxy settings If your site uses a proxy server for Internet access you will need to bypass the proxy server by entering the IP address of your HP Server Remote Management Card in the exceptions list When you are ready to make your first connection proceed to Chapter 5 Setting Up to Use an External Modem You can communicate with a remote client by connecting an exte...

Страница 33: ...and 2000 configuration steps are similar For other operating systems refer to your system documentation for instructions on how to set up a PPP connection In Windows NT 4 0 after running the HP Server Remote Management Card BIOS setup program to configure the card for PPP communication do the following to set up the remote client for PPP communication with the HP Server Remote Management Card 1 Th...

Страница 34: ...icking the My Computer icon and then Dial Up Networking NOTE If you wish to configure dialback with the HP Server Remote Management Card you need to log in to the card first and set the dial back number under Configuration Users 4 In the Dial Up Networking window include phonebook entry and dialing information Figure 4 8 Example Configuring Dial Up Networking in Windows NT 4 0 5 Under More select ...

Страница 35: ...e Server tab to specify the dial up server type network protocols and compression Make sure your settings match the following figure If you have Windows 95 make sure you do not check the Login to network option Figure 4 9 Define the Dial Up Server Type 29 ...

Страница 36: ...e HP Server Remote Management Card Check Specify name server addresses and make sure all DNS and WINS entry fields are set to zero 0 Uncheck Use default gateway on remote network Click OK NOTE The card derives the address using the PPP IP address of the card which it increments by 1 If the resulting address is equal to 0 or 255 it is incremented by 1 again Figure 4 10 Define TCP IP Settings 30 ...

Страница 37: ... path in the script dialog box Figure 4 11 Configure Script If you do not wish to use the script select Pop up a terminal window instead 9 Click the Security tab and select accept only encrypted authentication 10 You may now dial up to establish the modem connection to the card using the card s external modem phone number Once connected you will see a modem connection icon on the task bar of your ...

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Страница 39: ...tification Configuring serial communications for external modem Configuring LAN access CAUTION Configuring LAN access during a remote connection is not recommended Changing your LAN access settings while logged on could terminate your connection Viewing a log of server events and PCI utilization Viewing current measurement sensors Viewing server screens Running memory diagnostics on the server Per...

Страница 40: ...ver Remote Management Card in the browser s exceptions list to bypass it 3 Enter the URL address of the HP Server Remote Management Card which should be one of the following If connecting via LAN enter the card s IP address for example http xxx xxx xxx xxx or a host name if one has been assigned to the HP Server Remote Management Card in your DNS server for example http cardname companyname com If...

Страница 41: ...Card Web Interface Figure 5 1 Example HP Server Remote Management Card Identity Page 4 Click the Configuration tab The login prompt is displayed 5 In the User Name field enter a valid administrator name For your first login the factory default user name is ADMIN 35 ...

Страница 42: ...ls Device Manager you can perform some administration actions on multiple cards at once See online help for details click the button in the upper right corner of the browser window Using the HP Server Remote Management Card Web Interface You can use the HP Server Remote Management Card web interface to remotely manage the server in which you have installed the HP Server Remote Management Card The ...

Страница 43: ...so connected to the World Wide Web for ready access to HP s web pages Use with Toptools Device Manager The HP Server Remote Management Card fully integrates with the Toptools Device Manager product version 5 0 and above Access to your HP Server Remote Management Card may be done via accessing a server page of a server that has the HP Server Remote Management Card installed or through the Others li...

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Страница 45: ...itting at the server To do this you must install pcAnywhere software If you are using the card s LAN connection you only need to install pcAnywhere on the server If you are using the card s serial connection via a modem pcAnywhere components must be installed and configured at both the server and the remote client to use Windows remote control The figure below show how it works Figure 6 1 Windows ...

Страница 46: ...ng pcAnywhere Server Software Installing pcAnywhere at the server requires administrator privileges in order to configure the program s communications features Your server must be running either Windows NT 4 0 or Windows 2000 To install the pcAnywhere software on your Windows server 1 Log in to Windows with administrator privileges You need to be the system administrator or have an account that be...

Страница 47: ...Remove the HP Netserver Navigator CD and click OK Configuring pcAnywhere Server Software After you have completed pcAnywhere installation at the server you need to configure the software to function as a host for graphics console redirection Once configured and enabled the HP Server waits for a direct serial connection via the HP Server Remote Management Card s serial port COM4 by default To confi...

Страница 48: ... COM port not modem assigned by the HP Server Remote Management Card s serial driver see previous section With your selected COM port highlighted click Details and check the communications parameters assigned to the port Configure the port as shown in Figure 6 3 Figure 6 3 Configuring the Server side COM Port in pcAnywhere 5 Click OK then Next and deselect the checkbox to Automatically launch afte...

Страница 49: ... side installation and configuration is complete After restarting Windows NT pcAnywhere is automatically launched and remains ready in the background as an NT service The server is ready to accept a call from a remote computer running pcAnywhere remote control software Installing pcAnywhere on the Remote Client After you have installed pcAnywhere host software at the HP Server hosting the HP Serve...

Страница 50: ...ote client running either Windows 95 98 2000 or Windows NT 4 0 run the pcAnywhere setup program Insert the HP Netserver Navigator CD into the CD ROM drive and run setup exe located in the following directory x util pca32 language disk1 setup exe where x is the letter of the CD ROM and language is the two letter acronym for your local language example us English fr French ge German it Italian sp Sp...

Страница 51: ...name of the HP Server where you installed the HP Server Remote Management Card and click Next 5 Set up a modem connection item and select an installed modem NOTE For both Windows NT and Windows 95 98 and 2000 you must have a modem already installed to complete the configuration If the PC you intend to use as the remote client does not have a modem installed and recognized by Windows you must insta...

Страница 52: ...he directions listed below For a LAN connection To initiate Windows remote control via the LAN connection go through the HP Server Remote Management Card web interface Under the Remote Control tab click the NT Remote Console button Note that you must have already set the server s IP address in the Server Info screen under the Configuration tab pcAnywhere Express will start and redirect the console...

Страница 53: ...lick the remote control connection item for the server s Remote Management Card pcAnywhere connects to the server and begins redirecting the NT console For more information on using Windows NT console redirection or for details about pcAnywhere features refer to the online pcAnywhere User Guide 47 ...

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Страница 55: ...ix F LED Codes for more information Make sure the server s system BIOS has been updated to the latest release see Chapter 3 for details I can only view two sensors built into my server but I know that there must be more If the function Show all Sensors lists PCI Efficiency and PCI Utilization only check that the cable connection between the HP Server Remote Management Card and the server s motherb...

Страница 56: ...llowing event codes indicate conditions that interfere with successful paging 20202 No Connection Event code 20202 occurs when one of the following conditions is detected 1 Your terminal is busy and thus was unable to connect 2 Your modem is not plugged into the phone line 3 The terminal may be inactive Paging companies incur occasional down time as they make upgrades and repairs to their terminal...

Страница 57: ...d Event code 20205 occurs when a message is not accepted by the terminal 1 Your message exceeds the length number of characters per message of the service provider s limits Make sure that your service provider supports a message length of 80 characters 2 Your Pager ID number is invalid If you use multiple service providers make sure you have selected the correct service provider for the Pager ID o...

Страница 58: ...e IP address of your HP Server Remote Management Card in the exceptions list in your browser s connection preferences While using console redirection I click NT Remote Console but do not see any graphics Windows graphics console redirection is managed via pcAnywhere When connected via modem clicking NT Remote Console from the Remote Control page simply redirects control of the HP Server Remote Man...

Страница 59: ... member of the User group controlling server power functions is not one of your privileges Some of my remote control functions appear to be disabled If the server s power goes down some HP Server Remote Management Card functions that require the server to be powered up are also suspended including console redirection PCI Bus Utilization monitoring and server resets The card does not accept a new c...

Страница 60: ...atabase back to the factory defaults Login ADMIN Password ADMIN CAUTION Note that resetting the HP Server Remote Management Card user database back to the factory defaults will erase all existing user account information To reset the database go to the server with the HP Server Remote Management Card Insert the HP Netserver Navigator CD L 18 20 or above and reboot the server Then find and run the ...

Страница 61: ... sections of this table and keep it with the pager you use to receive notifications A regularly updated list of HP supported event codes is available on the hp site at http www hp com under the Server Troubleshooting section under Technical Support Notification and log messages are limited to a length of 40 characters Pager Code Server Event Severity 001XX Temperature sensor crossed lower non crit...

Страница 62: ...eshold WARNING 004XX Fan sensor crossed upper critical threshold CRITICAL 004XX Fan sensor crossed upper non recoverable threshold CRITICAL 004XX Two or more of the fans in the Processor PCI Fan Tray have stopped or have been removed CRITICAL 004XX Fan problem in Processor PCI Fan Tray has been corrected INFORMATIONAL 004XX Two or more of the fans in the Memory Fan Tray have stopped or been remove...

Страница 63: ... 00801 Power supply unit power has failed WARNING 00802 Predictive failure alert in Power supply WARNING 00816 Redundant Power Supply Subsystem warning temperature exceeded WARNING 00817 Temperature alert on designated Power Supply CRITICAL 00818 Redundant Power Supply AC power source failure CRITICAL 00819 Redundant Power Supply Protection temperature exceeded DC shutdown CRITICAL 00820 Redundant...

Страница 64: ...Multiple bit error has occurred CRITICAL 01201 Multiple bit error has occurred CRITICAL 01202 Parity error detected in parity memory CRITICAL 01202 Parity error detected in parity memory CRITICAL 01203 Repeated ECC error corrected in memory module INFORMATIONAL 01203 Single bit repeated error INFORMATIONAL 01204 ECC memory module is operating outside of acceptable margins WARNING 01215 Memory Mirr...

Страница 65: ... NOS hang automatic server restart disabled INFORMATIONAL 01706 NOS hang automatic server restart disabled INFORMATIONAL 01800 System configuration altered by EISA utility INFORMATIONAL 01801 Server booted and power on self tests completed INFORMATIONAL 01801 Server booted and power on self tests completed INFORMATIONAL 01802 Uncorrectable chipset error CRITICAL 01900 NOS memory dump initiated CRI...

Страница 66: ...NFORMATIONAL 20000 Failed Remote Management login attempt WARNING 20001 Remote management user has logged in INFORMATIONAL 20002 Remote management user logged out INFORMATIONAL 20003 Remote management user automatically logged out INFORMATIONAL 20004 Remote management user connection lost INFORMATIONAL 20005 Remote management user dialback failed INFORMATIONAL 20006 Integrated RA configuration res...

Страница 67: ...ARNING 20406 Remote Control Card DHCP has assigned a new IP address WARNING 20901 Front Panel Controller firmware updated INFORMATIONAL 20902 Primary Hot Swap Cage Controller firmware updated INFORMATIONAL 20903 Secondary Hot Swap Cage Controller firmware updated INFORMATIONAL 20905 Server Management Controller firmware updated INFORMATIONAL 20906 CPU Management Controller firmware updated INFORMA...

Страница 68: ...the information stored about it INFORMATIONAL 21140 An installed host adapter can no longer be deteced CRITICAL 21141 A host adapter that previously failed is now accessible NORMAL 21142 An installed SCSI device can no longer be detected CRITICAL 21143 A new SCSI device such as CD ROM drive hard drive or tape drive has been detected INFORMATIONAL 21144 An installed SCSI drive that previously faile...

Страница 69: ...ARNING 21234 HP Disk Array Logical drive not available CRITICAL 21235 HP Disk Array Hot spare disk failed WARNING 21236 HP Disk Array Hot spare replacement succeeded INFORMATIONAL 21237 HP Disk Array Hard disk failure WARNING 21238 HP Disk Array SCSI bus parity error threshold exceeded WARNING 21239 HP Disk Array Bad sector threshold exceeded WARNING 21240 HP Disk Array Disk array controller hardw...

Страница 70: ...has reset itself CRITICAL 21343 The LAN adapter has detected a network protocol problem WARNING 21344 The LAN adapter has detected a packet length error WARNING 21345 The LAN adapter has detected a number of packet length errors higher than threshold level WARNING 21346 The LAN adapter has detected a number of late collision errors higher than the threshold level WARNING 21347 The LAN adapter has ...

Страница 71: ...ted a performance problem associated with an inadequate number of receive buffers WARNING 21371 The LAN adapter has detected a performance problem associated with an inadequate number of receive buffers CRITICAL 21372 The LAN adapter has detected that the total number of packets handled during a processing interval has reached a threshold level INFORMATIONAL 21401 Tape Drive Problems reading data ...

Страница 72: ...rmware for this tape drive WARNING 21435 Tape Device Humidity Specification Exceeded WARNING 21436 Tape Device Temperature Specification Exceeded WARNING 21437 Tape Device Voltage Specification Exceeded WARNING 21438 Tape Device Predicted to Fail Call Helpline CRITICAL 21439 Tape Device May Have Hardware Fault Run Diagnostics WARNING 21440 Tape Drive Autoloader communications fault CRITICAL 21441 ...

Страница 73: ...n Attempted WARNING 21501 Uninterrupted Power Supply Communication lost between agent and UPS CRITICAL 21502 Uninterrupted Power Supply Load greater than rated capacity CRITICAL 21503 Uninterrupted Power Supply UPS has failed its internal self test CRITICAL 21504 Uninterrupted Power Supply UPS batteries are discharged CRITICAL 21505 Uninterrupted Power Supply UPS has switched to battery backup pow...

Страница 74: ... Loadable Module NLM that detects SCSI faults has been unloaded INFORMATIONAL 21605 An installed host adapter can no longer be detected CRITICAL 21606 An installed SCSI device can no longer be detected CRITICAL 21608 A new host adapter has been discovered INFORMATIONAL 21609 An installed host adapter no longer matches the information stored about it INFORMATIONAL 21610 An installed host adapter ca...

Страница 75: ...nd capacity failed CRITICAL 21918 FCArray Command to physical device timed out CRITICAL 21919 FCArray Physical device command aborted CRITICAL 21920 FCArray Command was retried INFORMATIONAL 21921 FCArray Parity error INFORMATIONAL 21922 FCArray Soft error INFORMATIONAL 21923 FCArray Miscellaneous error INFORMATIONAL 21924 FCArray Physical device reset INFORMATIONAL 21925 FCArray A physical device...

Страница 76: ...rray Expand capacity finished INFORMATIONAL 21952 FCArray Expand capacity failed CRITICAL 21953 FCArray Bad block was found WARNING 21954 FCArray A system drive size changed INFORMATIONAL 21955 FCArray A system device type changed INFORMATIONAL 21956 FCArray A bad block was found on a logical device INFORMATIONAL 21957 FCArray System started INFORMATIONAL 21958 FCArray Write back error CRITICAL 21...

Страница 77: ...rage cabinet temperature is OK INFORMATIONAL 21986 FCArray Cabinet temp sensor not present INFORMATIONAL 22300 NETRAID Container updated INFORMATIONAL 22301 NETRAID Container General Error CRITICAL 22302 NETRAID Container not mirroring CRITICAL 22303 NETRAID Container Mirror failover no space CRITICAL 22304 NETRAID Mirror failover started INFORMATIONAL 22305 NETRAID Mirror failover failure CRITICA...

Страница 78: ...28 NETRAID Failover disk changed INFORMATIONAL 22331 NETRAID File System changed INFORMATIONAL 22332 NETRAID Disk failure CRITICAL 22333 NETRAID Normal I O Resumed INFORMATIONAL 22334 NETRAID SNMP Agent Started INFORMATIONAL 22335 NETRAID Battery Charge Improving INFORMATIONAL 22336 NETRAID Battery charge is adequate INFORMATIONAL 22337 NETRAID Normal I O Operations paused INFORMATIONAL 22338 NETR...

Страница 79: ... 56e SP K56Flex ATQ0V1X4S0 3 K3 C1 N2 C3 MS V34 Hayes Optima 33 6 ATQ0V1X4S0 3 K3 C1 Q5 D3S36 7B33 Hayes Accura 56K FAX K56Flex ATQ0V1X4S0 3 K3 C1 Q5 C3B0 D3S37 0 Motorola ModemSURFR 56K ATQ0V1X4S0 3 K3 C1 C2 C3 MS 11 MultiTech MT1432L ATQ0 Q1V1X4S0 3 E4 C1 BA0 E1 E13 D3B0 MultiTech MT2834BA ATQ0 Q1V1X4S0 3 E4 C1 BA0 E1 E13 D3B0 MultiTech MT5600ZDXV K56flex ATQ0V1X4S0 3 K3 C1 Q5 N2 C3 D3B0 MS 11 M...

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Страница 81: ...able to view the HP Server Remote Management Card user interface on your remote computer this protocol is already functioning correctly If not modification of either your browser or networking environment may be required The HP Server Remote Management Card uses the TFTP service to Access boot floppy images that allow administrators to help diagnose HP Server problems and update the server BIOS Up...

Страница 82: ... files to a TFTP client not to receive them The software provides additional security by allowing the client to retrieve files only from a directory which is designated on the command line when starting the server NOTE Contact your local network administrator for the correct TFTP server setup and for available boot images For any of the following operations you may also use another available TFTP ...

Страница 83: ... specify root the directory containing the tftpserv exe file is used as the base directory A TFTP client can request files within the base directory or its subdirectories but does not have access to lower directories The server software enables the base directory to act only as a file source not as a file destination Updating the HP Server Remote Management Card Firmware If a new or backup version...

Страница 84: ...also be performed using a firmware image file and TFTP server at a remote client see Figure C 1 NOTE HP recommends that you do not update the HP Server Remote Management Card firmware if the link between the TFTP server and the HP Server is a dial up network connection A disconnection during an update can leave the HP Server Remote Management Card partially updated and you would need to repeat the...

Страница 85: ... Card as if it were a local floppy disk image Thus the HP Server boots using this image as if it were accessing a bootable disk stored in floppy drive A The ability to create a floppy boot image opens up powerful remote administration possibilities A system administrator can create boot floppy images to update the server BIOS change and or update software drivers boot your various diagnostic utili...

Страница 86: ...on the floppy to run the desired program s 3 Using the HP Copydisk utility create a floppy boot image file in the root directory of your TFTP server Use the following syntax copydisk a x path filename dsk where a is the source diskette and x path filename is the destination drive path and filename with a dsk extension for your image file An image file is created and transferred to the designated d...

Страница 87: ...e HP Server Remote Management Card user interface 1 From the HP Server Remote Management Card user interface select the Remote Control tab 2 Under Server Control select one of the following HP Server start up options Power on if the server is off Power cycle Reset Once you have selected an action that would bring the HP Server back online you can further select Remote Boot features 3 Select Remote...

Страница 88: ...b site and downloads it to a local hard disk The administrator then runs the self extracting BIOS update file and copies the biosxyz dsk file to the tftpserv base directory The administrator then uses HP Server Remote Management Card to remote boot the biosxyz dsk BIOS update disk To remotely update the server BIOS the administrator would proceed as follows 1 Obtain up to date server BIOS Go to HP...

Страница 89: ...ource diskette and x path is the destination TFTP base directory on your hard drive 4 Run tftpserv exe TFTP waits for a request for an image file from the HP Server Remote Management Card 5 Run the HP Server Remote Management Card web interface Click the Remote Control tab Select the Reset and Remote boot options 6 In the TFTP IP Address field type the IP address of your client machine In the TFTP...

Страница 90: ...driver from the HP s Server Service and Support page 3 Copy the driver file to the formatted floppy in drive A Copy the DOS editor to the floppy in Windows 95 this file is located in windows command edit com 4 Create an autoexec bat file on the floppy that includes the following command lines mkdir c temp copy aic7870 dsk c temp edit c nw411 startup ncf When finished the floppy in a would include ...

Страница 91: ...ment Card where it is then supplied to the HP Server as a boot image The HP Server boots the DOS disk and executes the autoexec bat file It creates a c temp directory copies the new driver there and brings up the NetWare startup ncf file in the DOS editor The administrator uses Text Remote Console to modify the path to the SCSI driver LOAD c temp aic7870 dsk SLOT 10001 The administrator saves the ...

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Страница 93: ... LAN connector 50 pin interface connector 8 MB Static RAM memory 4 MB of Flash ROM memory firmware is customer upgradeable Physical Characteristics Short PCI card Environmental Operating temperature 5 35 degrees C ambient Conditions Non operating temperature 40 degrees to 65 degrees C Operating humidity 20 to 80 Non operating humidity 95 non condensing Operating altitude 3 046 m Non operating alti...

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Страница 95: ... LEDs located next to the LAN port indicate LAN connection activity NOTE In the event that more than one error is affecting card operation the HP Server Remote Management Card reports only the first failure discovered Figure F 1 The HP Server Remote Management Card LED Each failure is stored as a four digit code This allows each code up to 10 sub codes that can be interpreted by the diagnostic uti...

Страница 96: ... continuously ASIC CPU Subsystem Error See action 1 1111 FLASH ROM Error See action 2 211X DRAM Error See action 3 311X LAN Interface Error See action 1 411X RS 232 Interface Error See action 1 511X PCI Interface Error See action 1 611X ICMB Error See action 1 The X in the report code represents a possible number between 1 and 9 and is not significant Suggested Actions The following remedies refer...

Страница 97: ...re unable to complete this procedure call your local support center Action 3 Call your support center If you need to call your local support center make sure that you have the HP Server Remote Management Card product information on hand including serial and version number Also be sure to note the relevant LED code and description 91 ...

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Страница 99: ...es sent to the server keyboard The HP Server Remote Management Card includes support for France Italy Germany Spain United Kingdom and United States keyboards The graphics below provide layouts for each of the keyboards supported by the HP Server Remote Management Card If you are using an unsupported keyboard you can map keystrokes by pressing the key on your keyboard that corresponds to the locat...

Страница 100: ...Appendix F Keyboard Layouts 94 ...

Страница 101: ...configurations replicating card configurations powering on and off the server and updating card firmware Selecting the Correct Remote Management Cards In HP Toptools the Device type for the HP Server Remote Management Card is Management device remote control card CAUTION The HP Server Remote Management Cards used in the tc3100and tc4100 HP Servers are not the same as the Remote Management Cards us...

Страница 102: ...t the tc3100 and tc4100 Remote Management Cards as shown in Figure G 2 NOTE The data in the Model column include both the Management Card s model number and its firmware number If you believe that your search is not finding the correct Remote Management Cards verify that you are searching on the correct model and firmware numbers 96 ...

Страница 103: ...ly on the Remote Management Cards found in your search Figure G 2 You can also create a custom group of these cards that you can easily retrieve at a later date To make a custom group 1 Select all the Remote Management Cards found in your search 2 Right click anywhere in the selected bloc to open a floating menu 3 Select Add to Custom Group from the menu 4 Either add the Remote Management Cards to...

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Страница 105: ...original Server in which it is installed whichever is longer Should HP or Reseller be unable to repair or replace the hardware accessory within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the hardware accessory product Software Product Limited Warranty Ninety Day Limited Software Warranty HP warrants for a period of ninety 90 days ...

Страница 106: ...tation or exclusion may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state or province to province Limitation of Liability and Remedies The remedies provided above are Customer s sole and exclusive remedies In no event shall HP be liable for any direct indirect special incidental or consequential damages including lost profit...

Страница 107: ...sonal computer workstation Additional licenses for pcAnywhere must be purchased from Symantec in order to install it on other personal computer workstations Ownership The Software is owned and copyrighted by HP or its third party suppliers Your license confers no title or ownership in the Software and is not a sale of any rights in the Software HP s third party suppliers may protect their rights i...

Страница 108: ...have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved Notice for USA FCC Radio Frequency Emissions Statements For Products Labeled Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Ru...

Страница 109: ...roducts Labeled Class A LAN Connection This equipment has been tested and found to comply with the limits for Class A digital devices pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not in...

Страница 110: ...2 A1 A2 A3 A4 A11 EMC CISPR 22 1997 EN 55022 1998 CISPR 24 1997 EN 55024 1998 IEC 61000 3 2 1995 EN 61000 3 2 1995 A14 IEC 61000 3 3 1994 EN 61000 3 3 1995 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly Date January 15 2002 Product Regulations Manager Europe...

Страница 111: ...he diagnostics provided and record the information Consult the accompanying documentation for instructions 3 Record the following information Product model name and number Product serial number Applicable error messages from system or diagnostics Applicable hardware driver revision levels Add on cards or hardware Third party hardware or software Operating system type and revision level Most of thi...

Страница 112: ...9 Denmark 3929 4099 Spain 902 321 123 Finland 02 03 47 288 Sweden 08 619 2170 France 01 43 62 3434 Switzerland 084 880 1111 Germany 0180 525 8143 United Kingdom 0171 512 5202 Ireland 01 662 5525 International English 44 171 512 5202 Italy 02 2 641 0350 Other Countries For hardware service contact your local Reseller or HP sales office For telephone support contact your Reseller Other Information H...

Страница 113: ...for troubleshooting It is a small self contained circuit board in a black plastic housing that snaps into a receptacle in the Server chassis A label affixed to the housing identifies the LEDs as shown in Figure I 1 Figure I 1 The Visual Diagnostic Panel LEDs Use of the Visual Diagnostic Panel as an aid in troubleshooting the Server is described in the Server manual 107 ...

Страница 114: ... to provide standby voltage to the HP Server until the power cord s is are disconnected 3 Remove the cover 4 Snap the Diagnostic Panel into place as shown in Figure I 2 NOTE Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure that the metal of the wrist strap contacts your skin Connecting the Cable The Visual Diagnostic Panel for th...

Страница 115: ...Appendix I Installing the Visual Diagnostic Panel Figure I 2 Installing and Cabling the Diagnostic Panel in the tc3100 Server 109 ...

Страница 116: ...move the cover 4 Snap the Diagnostic Panel into place as shown in Figure I 3 NOTE Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure that the metal of the wrist strap contacts your skin Connecting the Cable The tc4100 HP Server is shipped from the factory with a short cable that is connected on one end to the front panel The other ...

Страница 117: ...Appendix I Installing the Visual Diagnostic Panel Figure I 3 Installing and Cabling the Diagnostic Panel in the tc4100 Server 111 ...

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Страница 119: ...ngs 28 documentation included 7 DOS file transfer 11 environmental monitoring 10 error codes 55 Ethernet settings 24 event codes 55 event notification 11 external modem connection 27 features 9 functions 9 graceful shutdown 9 group actions Toptools 95 hardware setting up 15 how Remote Management works 6 HP Server Remote Management Card configuring 22 connecting the 50 pin cable 15 features 9 how i...

Страница 120: ...nded 73 Netscape resizing frames 14 Server SNMP agents 13 on board processor 9 overview 5 package contents 7 paging troubleshooting 49 password resetting to the factory defaults 53 pcAnywhere be a host pc 41 client side toolbar 45 configuring on the server 41 configuring remote client software 44 documentation 8 overview 39 remote client software installation 43 server installation 40 PCI bus effi...

Страница 121: ... 87 technical support 105 temperature emergency shutdown 11 TFTP installing 75 overview 75 remote boot feature 78 requirements 77 updating firmware 77 using 75 TFTP defined 9 Toptools group actions 95 troubleshooting 49 installation 49 notification 49 paging 49 remote client 52 TAP event codes 50 upgradeable firmware 11 verifying card installation 18 voltage emergency shutdown 11 warranty informat...

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