QuickSpecs
HPE Integrity Superdome X
Service and Support
Page 5
HPE Factory Express offers configuration, customization, integration and deployment services for Hewlett
Packard Enterprise servers and storage products. Choose how your factory solutions are built, tested,
integrated, shipped and deployed.
www.hpe.com/info/factoryexpress
Additional HPE Care Pack services can be found at:
http://ssc.hpe.com/portal/site/ssc/
Parts and Materials
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to
maintain the covered hardware product in operating condition, including parts and materials for available and
recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage
limitations as set forth in the manufacturer's operating manual, product QuickSpecs, or the technical product
data sheet will not be provided, repaired, or replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by Hewlett Packard Enterprise due to malfunction.
Insight
Online/Insight
Remote Support
HPE Insight Remote Support provides 24 X 7 remote monitoring, proactive notifications, and problem
resolution. This comes at no additional cost with your HPE solution. Learn more about
Insight Remote
Support
and
Insight Online
.
Recommended
support services
Operating System Installation & Startup Service
HA114A1#5H4 – Linux
HA114A1#5FR - Windows
Boot from SAN Service
HA124A1#59J
Network Service
HA124A1#56H
SAN Deployment Service
HA124A1#5VY