QuickSpecs
HPE Integrity Superdome X
Service and Support
Page 4
HPE Care Pack, and Warranty Information
Warranty
Hewlett Packard Enterprise branded hardware and options qualified for the HPE Superdome X are covered
by a global limited warranty and supported by HPE Services and a worldwide network of Hewlett Packard
Enterprise Authorized Channel Partners. The Hewlett Packard Enterprise branded hardware and options
diagnostic support and repair is available for three years from date of purchase, or the warranty length of the
server they are attached to, whichever is greater. Additional support may be covered under the warranty or
available through additional support packages. Enhancements to warranty services are available through
HPE Care Pack services or customized service agreements.
Additional information regarding worldwide limited warranty and technical support is available at:
http://h20565.www2.hpe.com/hpsc/doc/public/display?docId=c01865770
Support Services
HPE Technology
Services for
Superdome X
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and stability.
Connect to Hewlett Packard Enterprise to help prevent problems and solve issues faster. Our support
technology lets you to tap into the knowledge of millions of devices and thousands of experts to stay
informed and in control, anywhere, any time.
Protect your
business beyond
warranty with HPE
Care Pack Services
HPE Care Pack Services enable you to order the right service level, length of coverage and response time as
you purchase your new server, giving you full entitlement for the term you select.
Optimized Support
recommendation
HPE Proactive Care Advanced
– Call to repair commitment, 24x7 coverage, three year Care Pack Service
Improve system availability and performance with personal attention from a locally assigned Account Support
Manager while you increase stability and reduce unplanned downtime by connecting to Hewlett Packard
Enterprise for automated problem detection. This level of HPE Proactive Care Advanced combines rapid
critical event management with the industry’s highest level of hardware support commitment – hardware will
be returned to operating conditions within six (6) hours after you open your case. Collaborative software call
management is included; you may prefer full software support from Hewlett Packard Enterprise where we
own all cases through to resolution. As a leading global software support provider, we leverage the
knowledge and experience gained from long, successful relationships with leading Linux vendors. Purchasing
software support from Hewlett Packard Enterprise simplifies troubleshooting and shortens time to resolution
with one call for hardware or software questions.
Hewlett Packard Enterprise hardware Installation
This easy-to-buy, easy-to-use HPE Care Pack service helps ensure your new Hewlett Packard Enterprise
hardware is installed smoothly, efficiently and with minimal disruption to your IT and business operations.
Related Services
Data Center Platform Consulting Services
These services help modernize key systems and leverage new technology to support a changing business
climate and prepare you for the new style of IT. Hewlett Packard Enterprise understands the needs of the
data center of the future and will serve as your guide for the journey.
https://www.hpe.com/us/en/services/consulting.html
Data Privacy Services
Protect your data through better media management. HPE Data privacy services help manage and protect
sensitive data.
http://www.hp.com/services/dataprivacy
Factory Express for Servers and storage