Problem Solving Techniques
Guardian User’s Guide — 425266-001
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Task 4: Focus on Prevention
Task 3.2: Provide Documentation
If you decide to escalate the problem, you might be required to document the problem
by providing:
•
A problem identification number
•
A problem classification
•
A complete description and history of the problem
•
Diagnostic information such as copies of the event log, results of memory dumps,
and so on
You might also have procedures at your site for logging problems. If you have a shift
log or problem log, this is the appropriate time for making entries in such a log.
Task 4: Focus on Prevention
Solving problems that occur with your system can be exciting because it is active and
stimulating. Preventing problems is often less dramatic. But in the end, prevention is
more productive than solving problems. Of course, the more work you do to prevent
problems before they arise, the fewer problems will occur at potentially critical times.
These questions provide a framework for your problem-prevention efforts:
•
Why did this problem occur? What was the root cause? Were there any contributing
causes?
•
How serious was the problem?
•
What is the likelihood that it will occur again?
•
Would it be possible to eliminate the causes of this problem?
•
Would it be possible to reduce the likelihood that this problem will occur in the
future?
•
Could automation tools be used to detect and respond to preliminary symptoms of a
problem such as this?
•
Can anything be done now to minimize the damage that would result from a
reoccurrence of this problem?
•
Can the problem resolution process be improved in any way?
Содержание Guardian
Страница 24: ...About This Guide Guardian User s Guide 425266 001 xxii Your Comments Invited ...
Страница 30: ...Part I Using the Compaq Tandem Advanced Command Language TACL Guardian User s Guide 425266 001 ...
Страница 100: ...Part II Managing Files Using the File Utility Program FUP Guardian User s Guide 425266 001 ...
Страница 146: ...Part III Managing Disk and Tape Processes Guardian User s Guide 425266 001 ...
Страница 232: ...Backing Up and Restoring Disk Information Guardian User s Guide 425266 001 11 26 Backcopy Examples ...
Страница 234: ...Part IV Using the Spooler and Its Utilities Guardian User s Guide 425266 001 ...
Страница 248: ...Introduction to the Spooler Guardian User s Guide 425266 001 12 14 Sending Output to a SPOOL DEFINE ...
Страница 300: ...Performing Routine Spooler Operations Using Spoolcom Guardian User s Guide 425266 001 14 38 Problem Solving Summary ...
Страница 322: ...Part V Security Features and Other Guardian Utilities Guardian User s Guide 425266 001 ...
Страница 368: ...Monitoring Event Messages Guardian User s Guide 425266 001 17 14 Using the Event Viewer ...
Страница 378: ...Displaying Version and System Information Guardian User s Guide 425266 001 18 10 Task 2 Interpret SYSINFO Output ...
Страница 410: ...Monitoring Hardware Components Guardian User s Guide 425266 001 19 32 Automating System Monitoring ...
Страница 460: ...Index Guardian User s Guide 425266 001 Index 24 Special Characters ...