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Managing Users and Security
Guardian User’s Guide — 425266-001
16 -32
Common Terminal and Workstation Problems
Common Terminal and Workstation Problems
Table 16-6
lists possible problems, causes, and solutions for common problems that can
occur with terminals and workstations.
Table 16-6. Common Terminal and Workstation Problems
Problem
Possible Causes
Solution
A terminal or
workstation is
unresponsive.
A terminal hardware
problem might exist.
Turn the power off and on again. If a
self-test fails, repair or replace device.
A terminal configuration
problem might exist.
Reset configuration switches according
to manufacturer’s instructions.
Terminal cabling might be
faulty.
Tighten or replace the cable.
A modem might be faulty.
Repair or replace the modem in
question.
Communication lines
might be faulty.
Attempt to restart line. Escalate as
needed.
A controller problem
might exist.
Check for error messages.
A TACL problem might
exist.
Restart the TACL process.
A user process has failed.
Stop and restart the process.
A terminal emulator
software configuration
problem might exist.
Check manufacturer’s documentation or
escalate the problem according to local
procedure.
A local area network
hardware problem might
exist.
Check manufacturer’s documentation or
escalate the problem according to local
procedure.
A local area network
software problem might
exist.
Check manufacturer’s documentation or
escalate the problem according to local
procedure.
Performance is poor
The communication line
might be overloaded or
the line error rate is high.
Check line status with SCF, stop the
line, and restart it if indicated. If
problems persist, escalate the problem
according to local procedure.
Содержание Guardian
Страница 24: ...About This Guide Guardian User s Guide 425266 001 xxii Your Comments Invited ...
Страница 30: ...Part I Using the Compaq Tandem Advanced Command Language TACL Guardian User s Guide 425266 001 ...
Страница 100: ...Part II Managing Files Using the File Utility Program FUP Guardian User s Guide 425266 001 ...
Страница 146: ...Part III Managing Disk and Tape Processes Guardian User s Guide 425266 001 ...
Страница 232: ...Backing Up and Restoring Disk Information Guardian User s Guide 425266 001 11 26 Backcopy Examples ...
Страница 234: ...Part IV Using the Spooler and Its Utilities Guardian User s Guide 425266 001 ...
Страница 248: ...Introduction to the Spooler Guardian User s Guide 425266 001 12 14 Sending Output to a SPOOL DEFINE ...
Страница 300: ...Performing Routine Spooler Operations Using Spoolcom Guardian User s Guide 425266 001 14 38 Problem Solving Summary ...
Страница 322: ...Part V Security Features and Other Guardian Utilities Guardian User s Guide 425266 001 ...
Страница 368: ...Monitoring Event Messages Guardian User s Guide 425266 001 17 14 Using the Event Viewer ...
Страница 378: ...Displaying Version and System Information Guardian User s Guide 425266 001 18 10 Task 2 Interpret SYSINFO Output ...
Страница 410: ...Monitoring Hardware Components Guardian User s Guide 425266 001 19 32 Automating System Monitoring ...
Страница 460: ...Index Guardian User s Guide 425266 001 Index 24 Special Characters ...