HP e-diagtools 4.0, Руководство пользователя

Страница: 46 / 74

6 The Support Ticket
What is the Support Ticket?
46 English
What is the Support Ticket?
The Support Ticket is a text file that contains a complete record of the test results and
the computer’s configuration information. It is the most effective way of communicating
this essential information to your support provider. If necessary, you can email or fax
the Support Ticket to your support provider.
Some Features
History Log
The Support Ticket now has a history log, a new feature. The history log collects
information every time you run e-Diagtools.
e-Diagtools Error Codes
The Support Ticket also contains the list of all errors encountered. Each error message
is listed with an error code and recommended actions. By contrast, the e-Diagtools
screen displays only one error message with its corresponding recommendations. No
error code is displayed.
Hardware Traceability
Feature
This is reported in the Support Ticket. It is useful for tracking changes to the
computer’s hardware. e-Diagtools compares the computer’s current hardware
configuration with the system configuration history. It then reports:
•
Changes to the hardware configuration since the first time e-Diagtools was run
•
Changes to the hardware configuration since the last time e-Diagtools was run.
For example, if you install or remove an add-on accessory card, this will be reported in
the Support Ticket.