HP e-diagtools 4.0, Руководство пользователя

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1 Pre-Boot Diagnostics and BIOS Errors
What to Do if You Get a Pre-boot, BIOS, or e-Diagtools Error
16 English
What to Do if You Get a Pre-boot, BIOS, or e-Diagtools Error
There are two ways to deal with the error. You can call your support provider or
troubleshoot the error yourself.
Calling Your Support Provider
A service provider equipped with the Virtual Call Assistant kit can interpret modulated
audio error signals to determine the source of the error, whether from pre-boot
diagnostics (beep errors), from the BIOS (BIOS error messages), or from e-Diagtools.
The audio signal should contain all the necessary information, including computer
model and serial number.
To do this, simply call your service provider and, when prompted, play the audio error
signal into the telephone handset. To play the audio error signal:
•
For BIOS error messages, press
Enter
then
F11
•
For pre-boot errors (beep errors), press the computer’s power button for at least five
seconds
•
For e-Diagtools errors, press
F11
when indicated on the screen.
The support provider can then decode the signal and provide a solution.
For more information about Virtual Call Assistant, refer to the
Virtual Call Assistant
User’s Guide , available in PDF format on your HP computer’s support web site (refer to
page 7 for web addresses).
Troubleshooting the Error Yourself
If you got a pre-boot error, you can count the number of beeps then determine the
problem by referring to the table on page 14.
For extensive web-based troubleshooting, use e-Diagtools online troubleshooting,
described on page 17.
NOTE Ensure you are using the most recent BIOS version for your computer. This will help to
ensure that you have full BIOS error message reporting.