HP C1593B - SureStore DAT Tape 5000e Drive Скачать руководство пользователя | Manualshive

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HP SureStore DAT

Installation Troubleshooting

3-4

Other Sources of Information

If you experience problems using your tape drive after installation, use HP
Tape Tools to help you diagnose the problem. You will also find
troubleshooting information on the HP SureStore Tape CD-ROM and the
HP web site.

HP Tape Tools

HP Tape Tools software provides the following functionality:

• Drive Information Utilities that provide you with information about

your tape drive and system configuration.

• Troubleshooting Diagnostics that allow you to run different tests on

your tape drive to identify problems with your tape drive or media.

• A Firmware Upgrade Utility that helps you find upgrade files for

your tape drive and allows you to perform the upgrade.

• HP Customer Support that gives you all the information you will

require should you need to contact us.

HP Tape Tools does not work on all operating systems. Refer to the
HP SureStore Tape CD-ROM for the latest compatibility information.

HP SureStore Tape CD-ROM

The HP SureStore Tape CD-ROM contains:

• Troubleshooting information in the electronic User’s Guide (this is

operational rather than installation troubleshooting)

• Frequently asked questions when using tape drives on Windows NT,

NetWare or UNIX operating systems

❑

Select the “User Documentation” topic on the Index page and follow the
appropriate links. See page 1-13 for more information about using the
HP SureStore Tape CD-ROM.

HP Web Site

The HP support web site contains two useful links:

•

http:/www.hp.com/support/dat

takes you to HP’s Customer Care

web site for a wide range of up-to-date information about your product

•

http://www.hp.com/support/dds_troubleshooting

takes you

directly to the Customer Care troubleshooting pages

Dat-ext.bk Page 4 Wednesday, May 26, 1999 9:44 AM

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Содержание C1593B - SureStore DAT Tape 5000e Drive

Страница 1: ...Tape 5000e eU DAT8e eU DAT24e eU DAT40e Installation Guide HP SureStore DAT External Tape Drive ...

Страница 2: ...e 1 5 Step 2 Connect the SCSI Cable Attach the SCSI cable to the SCSI connector on the rear of the tape drive If you have an HP SureStore DAT40 drive connect the multi mode terminator to the drive s other SCSI connector and tighten the screws to secure it For all other tape drives make sure that the supplied terminator is firmly attached to the drive s other SCSI connector and the latches are in p...

Страница 3: ... contained herein or for incidental or consequential damages including lost profits in connection with the furnishing performance or use of this material whether based on warranty contract or other legal theory November 1999 Part Number C1555 90921 Printed in the UK Windows is a U S registered trademark of Microsoft Corp UNIX is a registered trademark of X Open Company in the U S and other countri...

Страница 4: ...ble 1 8 Step 3 Connect the Power Cable 1 10 On Completion 1 11 Use The Correct Media 1 11 Check Drive Operation 1 11 Insert the HP SureStore Tape CD ROM 1 13 Register Your Tape Drive 1 16 Limited Warranty Statement for USA Canada Australia and New Zealand 1 17 2 Installing an eU Model Drive external for Unix Before You Start Check the Contents of the Box 2 2 Before You Start Check System Prerequis...

Страница 5: ...ranty Statement for USA Canada Australia and New Zealand 2 14 3 Installation Troubleshooting Save Yourself a Call 3 2 Problems with Your Computer 3 2 Problems with Your Tape Drive 3 3 Other Sources of Information 3 4 HP Tape Tools 3 4 HP SureStore Tape CD ROM 3 4 HP Web Site 3 4 Index Regulatory Information Dat ext bk Page iv Wednesday May 26 1999 9 44 AM ...

Страница 6: ... connected to computers running under Windows or NetWare However some models can also be connected to computers running a UNIX operating system Refer to the HP SureStore Tape Software Compatibility topic on our World Wide Web site http www hp com go connect for more information Dat ext bk Page 1 Wednesday May 26 1999 9 44 AM ...

Страница 7: ...illustrations SCSI cable Cleaning cartridge One DDS format data cartridge Warranty Registration card and label HP SureStore Tape CD ROM containing HP TapeAssure software TapeAlert utility Drivers Backup software HP Tape Tools Electronic User s Guides Media and accessories information Power cable HP SureStore DAT drive with SCSI terminator block attachedto back Terminator is not attached with HP Su...

Страница 8: ...he HP SureStore DAT40 drive is an ultra wide SCSI device For optimum performance it should be connected to a low voltage differential LVD SCSI host adapter HP SureStore DAT40 drives may also be connected to SE single ended SCSI host adapters but cable length will be restricted to the SE rather than the LVD specification If you would like more information on SCSI specifications and configuring your...

Страница 9: ...pplications usually recognize tape drives by their manufacturers internal identifiers rather than their model numbers so check the table below for the appropriate reference for your model The HP SureStore Tape CD ROM contains backup software as well as drivers useful utilities and information about using your tape drive See page 1 13 for more information about using the HP SureStore Tape CD ROM Dr...

Страница 10: ...default of 3 If you are installing on a Windows 95 98 Windows NT or NetWare system install HP TapeAssure from the Software page on the HP SureStore Tape CD ROM and run it to check your computer s current SCSI configuration See Installing and Using HP TapeAssure on page 1 6 for more information about installing and running HP TapeAssure If you do not need to change the SCSI ID check the drive s SCS...

Страница 11: ... CD ROM and the required language 2 Select the HP TapeAssure topic and follow the instructions on the screen to install HP TapeAssure In Windows 95 98 or Windows NT you can install TapeAssure directly on the system to which the tape drive is connected In NetWare you will need to install HP TapeAssure on the server from a client workstation running Windows 95 98 or Windows NT and then run HP TapeAs...

Страница 12: ... more information about using the HP SureStore Tape CD ROM The following table summarizes the typical switch settings for different types of computer but further details are provided in the electronic User s Guide 2 If your UNIX configuration requires it change the configuration switches located on the underside of the drive from the default settings shown in figure 1 2 Figure 1 2 Configuration sw...

Страница 13: ...u have a DAT8e DAT24e or DAT40e model a 68 pin wide SCSI cable is provided This cable has been specified for use with LVD systems up to Ultra2 speeds If you do not have the appropriate cable for your computer you will have to order one from your supplier For HP part numbers and descriptions see the electronic DAT Media and Orderable Accessories Guide on the HP SureStore Tape CD ROM 2 Attach one en...

Страница 14: ...e multi mode terminator detects whether the host bus adapter is SE or LVD and automatically provides the appropriate termination For all other tape drives make sure that the supplied terminator is firmly attached to the drive s other SCSI connector Figure 1 4 Rear panel of an external HP SureStore DAT drive Note If you want to attach additional devices to the SCSI bus after the tape drive you will...

Страница 15: ...ched OFF O side down The power switch is on the rear panel see figure 1 3 2 Plug the power cable securely into the socket on the rear panel of the drive 3 Plug the other end of the power cable into the power outlet Note Write the model name product number serial number and SCSI ID of your drive in the front of this guide for future reference The model name is on the front of the drive and the prod...

Страница 16: ...ape 5000 drives use only DDS 1 cartridges 60 meter or 90 meter However most HP SureStore DAT drives are fully backward compatible apart from the HP SureStore DAT40 The compatibility between drive models and cartridges is summarized in the following table Shaded boxes show the recommended media for each tape drive Check Drive Operation 1 Switch on the drive and the computer The tape drive will run ...

Страница 17: ...n page 3 2 for help in diagnosing and fixing the problem 3 Install backup software as required see page 1 13 Use a blank cartridge to carry out the backup and restore test which you should perform to check that the drive can write data to tape To load a cartridge Open the door flap if fitted Insert the cartridge into the slot in front of the drive with the label uppermost and apply gentle pressure...

Страница 18: ...ave problems reading the HTML files When you mount the CD ROM if the file names have a version number and are all in capitals for example README TXT 1 use the cdcopy sh utility that you can find in the UNIX directory on the CD ROM This utility ensures that all file names and links work correctly in the HTML pages Run the command as follows cdcopy sh mnt toplevel where mnt is the CD mount point and...

Страница 19: ...kup packages that support HP SureStore DAT drives and advanced features such as HP One Button Disaster Recovery and TapeAlert refer to our World Wide Web site http www hp com go connect The Selection section of this web site lists backup software solutions suitable for your tape drive model and operating system including Microsoft Windows Novell NetWare IBM OS 2 various UNIX systems and Apple Maci...

Страница 20: ...d how to interpret the front panel lights Which tape cartridges to use and how to store them safely Tape drive maintenance instructions Customer support information such as warranty details how to get service and how to contact technical support How to order parts and accessories UNIX configuration instructions Advice on backup strategies and SCSI bus configuration HP One Button Disaster Recovery ...

Страница 21: ...e NOT to receive any further information from HP If you have internet access register electronically as described below 1 Select the Warranty Registration topic on the HP SureStore Tape CD ROM 2 Select the Register on the Web link This links you to HP s Warranty Registration web site 3 Complete the registration form Mandatory questions are shown in red text 4 Click on the Submit button to forward ...

Страница 22: ...e purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use 5 Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of t...

Страница 23: ...or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Consumer Warr...

Страница 24: ...SureStore models covered Tape 5000eU DAT8eU DAT24eU The DAT40e does not have a separate Unix model the same drive is used for both non Unix and Unix systems Refer to Chapter 1 for installation instructions Dat ext bk Page 1 Wednesday May 26 1999 9 44 AM ...

Страница 25: ...ackard supplies the correct SCSI cable for your tape drive and the correct power cable for each country Your cables may differ from these illustrations Cleaning cartridge DDS format data cartridge Warranty Registration card and label Power cable Power supply HP SureStore DAT drive with SCSI terminator block attached to back Installation Guide Please discard unneeded languages in recycling bin SCSI...

Страница 26: ...ur drive is not appropriate for your computer s external SCSI connector you will need to order a new cable For HP part numbers and descriptions see the electronic DAT Media and Orderable Accessories Guide on the HP SureStore Tape CD ROM The cable provided with DAT8eU and DAT24eU drives will attach to a computer with a wide SCSI connector 68 pins The cable provided with Tape 5000eU drives will atta...

Страница 27: ...t been inadvertently changed from the default of 3 then go to step 2 on page 2 5 2 Change the tape drive s SCSI ID Use a small screwdriver or a ball point pen to press the indented SCSI ID selector buttons on the rear panel see figure 2 1 until the required value is displayed Do not use a pencil because small bits of lead could contaminate the drive Figure 2 1 Rear panel of an external HP SureStor...

Страница 28: ...the electronic User s Guide 2 If your UNIX configuration requires it change the configuration switches located on the underside of the drive from the default settings shown in figure 2 2 Figure 2 2 Configuration switches shown in default positions Switch Number System Type 1 2 3 4 5 6 7 8 Default and most PC systems On On Off On On On On On DEC systems On On Off On On On On Off HP systems Series 7...

Страница 29: ... match the cable supplied with your drive If you have an HP SureStore Tape 5000eU model a 50 pin narrow SCSI cable is provided If you have a DAT8eU or DAT24eU model a 68 pin wide SCSI cable is provided If you do not have the appropriate cable for your computer you will have to order one from your supplier For HP part numbers and descriptions see the electronic DAT Media and Orderable Accessories G...

Страница 30: ...tor If you want to attach additional devices to the SCSI bus after the tape drive you will need to remove the SCSI terminator and attach the next device to this SCSI connector Make sure that you attach the terminator to the last device in the chain Note Write the model name product number serial number and SCSI ID of your drive in the front of this guide for future reference The model name is on t...

Страница 31: ...cable securely into the power supply 3 Power up the drive by plugging the other end of the power cable into the power outlet The tape drive will run its self test which takes about 5 seconds At the end of the self test both front panel lights should be off Read more about the self test and front panel lights in the electronic User s Guide on the HP SureStore Tape CD ROM 4 Switch on the computer Fi...

Страница 32: ...cartridges 60 meter or 90 meter However most HP SureStore DAT drives are fully backward compatible The compatibility between drive models and cartridges is summarized in the following table Shaded boxes show the recommended media for each tape drive Check Drive Operation 1 Switch on the drive and the computer The tape drive will run its hardware self test which takes about 5 seconds At the end of ...

Страница 33: ...lect home htm Note If you do not have a web browser see the Readme txt file 2 Select the required language to display the Welcome page You may like to add this page to your Bookmarks Favorites for easy subsequent access to items on the HP SureStore Tape CD ROM To load a cartridge Insert the cartridge into the slot in front of the drive with the label uppermost and apply gentle pressure until the d...

Страница 34: ... appropriate README file in the DRIVERS directory on the HP SureStore Tape CD ROM There is a separate sub directory for each operating system The tape drive must be installed before installing the driver Configuring UNIX Systems The UNIX instructions in the electronic User s Guide on the HP SureStore Tape CD ROM provide details on how to configure your system to support the tape drive Backup Softw...

Страница 35: ...rowser see the Readme txt file To view all the features of the electronic User s Guide including color and animation your system will need A CD ROM drive A super VGA monitor configured to display at least 256 colors HP SureStore DAT User s Guide This guide contains Features and specifications of HP SureStore DAT drive models Operating instructions and how to interpret the front panel lights Which ...

Страница 36: ...P can meet your needs If you wish you may register your drive and choose NOT to receive any further information from HP If you have internet access register electronically as described below 1 Select the Warranty Registration topic on the HP SureStore Tape CD ROM 2 Select the Register on the Web link This links you to HP s Warranty Registration web site 3 Complete the registration form Mandatory q...

Страница 37: ...equivalent to new in performance or may have been subject to incidental use 5 Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or mainte...

Страница 38: ...apply to you FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEWZEALAND THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Consumer Warranty Sept 16 97 Dat ext bk Page 15 Wednesday May 26 1999 9 44 AM ...

Страница 39: ...HP SureStore DAT Installing an eU Model Drive external for Unix 2 16 Dat ext bk Page 16 Wednesday May 26 1999 9 44 AM ...

Страница 40: ...3 Installation Troubleshooting Dat ext bk Page 1 Wednesday May 26 1999 9 44 AM ...

Страница 41: ... check that the adapter is configured correctly The computer boots but then hangs This might be caused by conflicts in your hardware or software configuration such as two devices with the same SCSI ID or improper termination of the SCSI bus Make sure that each device connected to the SCSI controller has a unique SCSI ID Check that the SCSI bus is actively terminated The electronic User s Guide on ...

Страница 42: ...properly The SCSI bus may not be properly terminated Check that the SCSI terminator is installed and secure The SCSI bus must be terminated at both ends Most internal cables will have a terminator plug on the end of the cable farthest from the SCSI controller If there are no external devices the SCSI bus must be terminated on the SCSI host adapter or motherboard If there are external devices the l...

Страница 43: ...nformation you will require should you need to contact us HP Tape Tools does not work on all operating systems Refer to the HP SureStore Tape CD ROM for the latest compatibility information HP SureStore Tape CD ROM The HP SureStore Tape CD ROM contains Troubleshooting information in the electronic User s Guide this is operational rather than installation troubleshooting Frequently asked questions ...

Страница 44: ...ronic User s Guide default SCSI ID 1 5 2 4 drive cannot back up or restore 3 3 does not power up 3 3 maintenance See electronic User s Guide E ejecting a cartridge 1 12 2 10 electrical requirements 1 10 2 8 EMC certifications See back of book equipment supplied e models 1 2 eU models 2 2 Express Exchange Warranty See electronic User s Guide F forcing ejection See electronic User s Guide front pane...

Страница 45: ...ervice See electronic User s Guide setting SCSI ID 1 6 2 4 software backup 1 4 1 13 2 3 2 11 installing 1 13 2 11 specifications drive See electronic User s Guide support numbers See electronic User s Guide T tape cartridge See cartridge tape drive cannot back up or restore 3 3 does not power up 3 3 maintenance See electronic User s Guide tape formats See electronic User s Guide tape heads cleanin...

Страница 46: ...g mit den Anforderungen der Maschinenlärmverordnung vom 18 Januar 1991 Schalldruckpegel Lp 70 dB A am Arbeitsplatz normaler Betrieb nach ISO 7779 EN 27779 Typprüfung This statement is provided to comply with the requirements of the German Sound Emission Directive from 18 January 1991 Sound pressure Lp 70 dB A at operator position normal operation according to ISO 7779 EN 27779 type test General Ap...

Страница 47: ...rient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your dealer or an experienced radio TV technician for help Note that if you change or modify the equipment in a way that is not expressly approved by Hewlett Packard any assurances of ...

Страница 48: ...he Configuration Switches Check the UNIX configuration switches on the bottom of the drive Change the switch settings if necessary page 2 5 Step 3 Connect the SCSI Cable Attach the SCSI cable to the SCSI connector on the rear of the tape drive Make sure that the supplied terminator is firmly attached to the drive s other SCSI connector and the latches are in place page 2 6 Step 4 Connect the Power...

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