For customers that need the flexibility of choosing from a variety of service activities ranging from assessments,
performance analysis, firmware management, and infrastructure solution support to technical forums.
These service activities cover a broad spectrum of IT technology domains including servers, blades,
operating systems, storage, SANs, networks, third party software, virtualization, power and cooling,
management software, security and ITSM. The end result is a solution that is designed by you to help
you meet your IT and business goals. Customers can buy Proactive Select Service Credits when you purchase your hardware and then
use the credits over the next 12 months.
Service benefits
HP Proactive Select services help you to:
Access a list of flexible and customizable proactive service activities
Choose from a variety of service activities addressing both technology and process needs
Have the ability to change the Plan during the review meeting
Enhance your in-house IT team with complementary assistance from HP
Improve the time to solution
Reduce business risk and project costs by accessing HP specialists
Simplify IT operational procedures by leveraging HP best practices
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-4213ENW.pdf
eSupport
Insight Remote Support
Delivers secure remote monitoring and support for HP servers and storage, 24x7 at no additional cost. Available as part of HP
Warranty, Care Pack and Service Contract offers.
HP eSupport is a portfolio of technology-based services that assist you with managing your business environment - from the desktop
to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of
your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit
http://www.hp.com/support
HP Insight Remote Support software delivers secure remote monitoring and support for your HP Servers and Storage, 24 X 7, so you
can spend less time solving problems and more time focused on your business. You can have your systems remotely monitored for
hardware failure using secure technology that's been proven at thousands of companies around the world. In many cases, you can
QuickSpecs
HP Integrity BL870c i2 Server Blade
Support Services
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