problem identification:
HP Proactive 24 Service (P24) integrates hardware and software support to help you improve the stability and operational
effectiveness of your IT environment. An HP Account Manager acts as your primary point of contact to ensure that HP meets your
support needs effectively.
P24 provides the maximum value when multiple technologies in the environment (e.g. servers, storage, SAN and the network), are all
covered. It provides an environment-wide view and consistent support of all of these components which affect stability of your key
applications.
Choose P24 when you want to:
enhance operational effectiveness with proactive problem identification and recommendations from HP
partner with technical experts who help coordinate support, provide hands-on assistance, and share knowledge with your staff
rapidly access support and expertise spanning your environment
obtain personalized services tailored to your business environment and critical success factors
anticipate necessary change - and execute it correctly the first time
efficiently manage infrastructure resources to meet your performance objectives
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-1614ENN.pdf
Server Installation
HP provides onsite new hardware installation and software deployment of the Blade server. HP provides configuration and testing of
BladeSystem Ethernet interconnect switches, facilitating proper implementation of network protocols and access to advanced
features.
Basic Care
3-Year HP Support Plus 24
For a higher return on your server and storage investment, HP Support Plus 24 provides integrated hardware and software support
services designed specifically for your technology. Available 24x7, this 3-year combined reactive support option delivers onsite
hardware support and over-the-phone software support around-the-clock. Leverage the full strength of HP Technology Services -
customers can trust the services professionals at HP to work collaboratively with them, putting our strategic and technical know-how
to work across their entire infrastructure.
Improve uptime with responsive hardware and software services
Enjoy consistent service coverage across geographically dispersed sites
Update HP software at a predictable cost
Increase customer satisfaction-with no interoperability gaps
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf
Server Installation
HP provides onsite new hardware installation and software deployment of the Blade server. HP provides configuration and testing of
BladeSystem Ethernet interconnect switches, facilitating proper implementation of network protocols and access to advanced
features.
Relate Services
HP Proactive Select Service
QuickSpecs
HP Integrity BL870c i2 Server Blade
Support Services
DA - 13620 Worldwide — Version 18 — December 10, 2013
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