Recommended HP Care Pack Services for optimal satisfaction Integrity Servers:
Optimized Care
3-Year HP Critical Service:
HP Critical Service (CS) provides a complete support solution designed for businesses that run essential mission-critical applications,
which cannot tolerate downtime without a significant business impact. This 3-year, comprehensive service provides the right
combination of proactive and reactive support designed to improve availability and performance across your IT infrastructure. With
fewer interruptions and less downtime, you will lower costs and gain competitive advantages in the marketplace. HP Critical Service
provides highly-trained professionals with world-class skills and a commitment to understand both your enterprise technology
requirements and your business objectives. In today's new era of business technology, technology must produce thousands of
business outcomes. Today's HP Technology Services portfolio helps customers manage their technology in action-because when
technology works, business works.
Boost business productivity through increased availability and decrease business losses caused by IT downtime
Reduce risk and improve efficiency by proactively managing changes across the environment with no interoperability gaps
Resolve complex problems quickly through direct access to HP Services expertise and support from a team familiar with
business and technology infrastructure
Free IT staff to focus on strategic business issues and increase customer satisfaction
http://h20195.www2.hp.com/v2/GetPDF.aspx/5982-0079EN.pdf
HP Factory Express Package 5 Service:
HP designed Solution
HP Factory Express Service Package 5 provides you with all of the configuration, racking, and installation services of Packages 3 and 4,
along with advice and technical assistance. Utilize this service if you want help in designing your solution. HP Factory Express Service
Package 5 allows you to leverage HP's factory capabilities along with those of an HP services consultant and field delivery specialist to
deliver a solution that helps address your unique needs and requirements.
The service is recommended if you want to benefit from HP's design and configuration skills by having an HP consultant work directly
with you to recommend and develop technical specifications for the solution that will help address your performance and availability
goals.
Service benefits
An HP-designed and configured solution based on accurate data that you provide to HP about your requirements
Dedicated team engagement and collaboration with you from planning through implementation
Enhanced IT resources and operations
A solution designed by a team of HP engineering specialists to your specifications in accordance with ISO 9000: 2000 quality
standards and then built, tested, shipped, and deployed with skilled onsite deployment assistance
An HP-designed and configured solution based on accurate data that you provide to HP about your requirements
Dedicated team engagement and collaboration with you from planning through implementation
Enhanced IT resources and operations
A solution designed by a team of HP engineering specialists to your specifications in accordance with ISO 9000: 2000 quality
standards and then built, tested, shipped, and deployed with skilled onsite deployment assistance
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-9994EN.pdf
Standard Care
3-Year HP Proactive 24
As an alternative to our recommended support level, for customers who want enhanced operational effectiveness and proactive
QuickSpecs
HP Integrity BL870c i2 Server Blade
Support Services
DA - 13620 Worldwide — Version 18 — December 10, 2013
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