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Troubleshooting 119

Troubleshooting

Troubleshooting resources

The

HP ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for resolving

common problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

English (

http://www.hp.com/support/Gen9_TSG_en

)

French (

http://www.hp.com/support/Gen9_TSG_fr

)

Spanish (

http://www.hp.com/support/Gen9_TSG_es

)

German (

http://www.hp.com/support/Gen9_TSG_de

)

Japanese (

http://www.hp.com/support/Gen9_TSG_ja

)

Simplified Chinese (

http://www.hp.com/support/Gen9_TSG_zh_cn

)

The

HP ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error messages

and information to assist with interpreting and resolving error messages on ProLiant servers and server
blades. To view the guide, select a language:

English (

http://www.hp.com/support/Gen9_EMG_en

)

French (

http://www.hp.com/support/Gen9_EMG_fr

)

Spanish (

http://www.hp.com/support/Gen9_EMG_es

)

German (

http://www.hp.com/support/Gen9_EMG_de

)

Japanese (

http://www.hp.com/support/Gen9_EMG_ja

)

Simplified Chinese (

http://www.hp.com/support/Gen9_EMG_zh_cn

)

Содержание Apollo 4200 Gen9

Страница 1: ...res diagnostic tools specifications and requirements for hardware components and software This guide is for an experienced service technician HP assumes that you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 807313 001 July 2015 Edition 1 ...

Страница 2: ...rvices are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Links to third party websites take you outside the HP website HP has no control over and is not responsible for information outside HP com ...

Страница 3: ...er cage 30 Open the cable management holder 32 Close the cable management holder 33 Hot plug drive blank 34 Hot plug drive 35 Access panel 36 Air baffle 37 Four bay LFF hot plug rear drive backplane 37 Two bay SFF hot plug rear drive backplane 40 LFF hot plug front drive backplane 42 Removing drive backplane from LFF front drive cage 1 42 Removing drive backplane from LFF front drive cage 2 44 SFF...

Страница 4: ...tem 121 HP ProLiant Pre boot Health Summary 121 Integrated Management Log 122 HP UEFI System Utilities 122 Using HP UEFI System Utilities 122 Embedded Diagnostics option 123 Re entering the server serial number and product ID 123 HP Insight Diagnostics 124 HP Insight Diagnostics survey functionality 124 HP Insight Remote Support 124 USB support 124 External USB functionality 125 HP Smart Storage A...

Страница 5: ...141 Two bay SFF hot plug rear drive cage cabling 142 M 2 SSD cabling 143 FBWC module backup power cabling 144 HP Smart Storage Battery cabling 146 Fan cabling 146 Ambient temperature sensor cabling 147 Front panel cabling 147 Specifications 148 Environmental specifications 148 Mechanical specifications 148 Power supply specifications 149 Hot plug power supply calculations 149 Acronyms and abbrevia...

Страница 6: ...r Customer self repair 1 Air baffle 813583 001 Mandatory1 2 Fan cage cover 813582 001 Mandatory1 3 Miscellaneous Blanks Kit 809955 001 Mandatory1 a PCI expansion slots 5 7 cover air blocker Mandatory1 b Chassis retention brackets Mandatory1 c Fan blank Mandatory1 d LFF drive blank reduced depth Mandatory1 e SFF drive blank Mandatory1 f Air flow blocker for front drive cage 2 Mandatory1 g Cable man...

Страница 7: ...talogo illustrato dei componenti 1 Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden müssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten für diesen Service berechnet 2 Optional Optional Teile für die das Customer Self Repair Verfahren optional ist Diese Teile sind auch für Customer Self Repair ausgelegt Wenn Sie jedoc...

Страница 8: ...te é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto 3 No Nenhuma Algumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado subs...

Страница 9: ...2 d 1 90 GHz Intel Xeon E5 2609 v3 6C 85 W 762443 001 Optional2 e 2 00 GHz Intel Xeon E5 2683 v3 14C 120 W 762453 001 Optional2 f 2 30 GHz Intel Xeon E5 2650 v3 10C 105 W 762448 001 Optional2 g 2 30 GHz Intel Xeon E5 2670 v3 12C 120 W 762450 001 Optional2 h 2 30 GHz Intel Xeon E5 2695 v3 14C 120 W 762454 001 Optional2 i 2 30 GHz Intel Xeon E5 2698 v3 16C 135 W 780760 001 Optional2 j 2 30 GHz Intel...

Страница 10: ...B dual rank x4 PC4 2133P R 774175 001 Optional2 g 32 GB quad rank x4 PC4 2133P L 774174 001 Optional2 7 Fan Module 809953 001 Mandatory1 8 24 SFF front drive cage backplane 809948 001 Optional2 9 12 LFF front drive cage backplane 809947 001 Optional2 10 Front panel board 824567 001 Optional2 11 Power input module a HP 1400W Flex Slot Platinum Plus Hot plug Power Supply Kit 754383 001 Mandatory1 b ...

Страница 11: ...additional charges depending on the type of warranty service designated for your product 3 No Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog 1 Mandatory Obligatoire Pièces pour lesquelles la réparation par le client es...

Страница 12: ...an ser reparados por el usuario Sin embargo si precisa que HP realice su sustitución puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al producto 3 No No Algunos componentes no están diseñados para que puedan ser reparados por el usuario Para que el usuario haga valer su garantía HP pone como condición que un proveedor de servicios autorizado rea...

Страница 13: ...DRAFT HP Confidential DRAFT Illustrated parts catalog 13 ...

Страница 14: ... transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symb...

Страница 15: ...bserve local occupational health and safety requirements and guidelines for manual handling Reduce the weight of the server by removing the drives and power supplies before installing or removing the server from the rack Obtain adequate assistance to lift and stabilize the server during installation or removal HP recommends that a minimum of four people are required for installing or removing the ...

Страница 16: ... is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of personal injury or equipment damage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and might become unstable when being moved on ...

Страница 17: ...rolled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button sel...

Страница 18: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 18 o AC power input module o DC power input module ...

Страница 19: ...FT Removal and replacement procedures 19 3 For an AC power input module disconnect the power cord from the module 4 For a DC power input module do the following a Detach the ground earthed cable from the ground screw and washer ...

Страница 20: ... HP Confidential DRAFT Removal and replacement procedures 20 b Remove the terminal block connector from the power input module 5 Remove the power input module o AC power input module o DC power input module ...

Страница 21: ...side the chassis and keep it there for at least 300 sec before extending it out again Failure to observe this caution will result in improper airflow and insufficient cooling that can lead to thermal damage 1 If installed remove the security bezel on page 24 2 The front drive cages are secured to the chassis by shipping screws The location and number of these shipping screws depends on whether the...

Страница 22: ... procedures 22 b Pull on the chassis ear thumbscrews to extend the server out of the rack until the rack rail lock is engaged c Press the server release latches and extend the server out of the rack till about halfway the depth of the front drive cage 2 ...

Страница 23: ...T Removal and replacement procedures 23 d Remove the shipping screws on the sides of the front drive cages 5 Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis ...

Страница 24: ...d then remove the security bezel Remove a drive from the front drive cages WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack CAUTION Do not operate the server with any of the front drive cage 1 bays empty To maintain proper airflow and sufficient cooling in the front drive cage 1 all drive bay...

Страница 25: ...latch to open the release lever d Pull the release lever to disengage the drive from the backplane and then slide the drive out of the drive bay 4 To remove an SFF drive a Determine the status of the drive from the drive LED definitions b Wait until the icon in the Do Not Remove button stops flashing and is no longer illuminated c Press the Do Not Remove button to open the release lever d Pull the...

Страница 26: ...airflow and insufficient cooling that can lead to thermal damage 1 If you intend to remove a drive from the front drive cage 2 a Extend the front drive cages from the chassis Extend the front drive cages on page 21 b Remove the drive from the front drive cage 2 See the procedural images in the previous step of this section Remove a drive from the rear drive cage 1 Back up all server data 2 Access ...

Страница 27: ...stalling or removing the server from the rack A fifth person might be required to help align the server if the server is installed higher than chest level Use caution when installing or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce the risk of personal injury from hot surfaces allow the drives power input modules and the internal system component...

Страница 28: ...moval and replacement procedures 28 o AC power input module o DC power input module 5 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 6 Remove all power input modules ...

Страница 29: ...ption is installed remove all rear drives Hot plug drive on page 35 Remove a drive from the rear drive cage on page 26 8 Remove all the drives installed in the front drive cages 1 and 2 Extend the front drive cages on page 21 9 Remove the server from the rack a Loosen the thumbscrews on the chassis ears till the screws are protruding out ...

Страница 30: ...he server on a sturdy level surface Remove the PCI riser cage WARNING To reduce the risk of personal injury from hot surfaces allow the drives power input modules and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharg...

Страница 31: ...ge 36 5 If expansion boards with internal cabling are installed on the PCI riser cage disconnect all internal cables from the expansion boards to completely remove the cage from the server 6 Remove the PCI riser cage a Disconnect the power cable from the riser board b Loosen the captive screw on the front end of the PCI riser cage c Loosen the thumbscrew on the rear end of the PCI riser cage d Gra...

Страница 32: ...age 27 3 Remove the access panel Access panel on page 36 4 Remove the air baffle Air baffle on page 37 5 Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis 6 Disconnect all system cables secured in the cable management holder from the system board or controller board and then release them from the holder ...

Страница 33: ... management holder release latch and then move the holder up Close the cable management holder 1 Return the cable management holder to its original position 2 Secure all disconnected system cables in the cable management holder and then connect them to the system board and or controller board ...

Страница 34: ...access panel 6 Install the server into the rack 7 Power up the server Hot plug drive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 If installed remove the security bezel on page 24 2 Remove the drive blank To replace the LFF drive blank slide the component into the ba...

Страница 35: ...operate the server unless all bays are populated with either a component or a blank To remove the component 1 Back up all server data on the drive 2 If installed remove the security bezel on page 24 3 Determine the status of the drive from the drive LED definitions 4 Remove the hot plug drive a Rear SFF drive removal b Front SFF drive removal ...

Страница 36: ...l injury from hot surfaces allow the drives and the internal system components to cool before touching them To remove the component 1 Power down the server on page 17 2 Remove the server from the rack on page 27 3 Use a screwdriver to loosen the access panel screws 4 Slide the access panel toward the rear of the server then lift it from the server To replace the component reverse the removal proce...

Страница 37: ...er on page 17 2 Remove the server from the rack on page 27 3 Remove the access panel Access panel on page 36 4 If an HP Smart Storage Battery is installed on the air baffle disconnect the battery cable 5 Remove the air baffle To replace the component reverse the removal procedure Four bay LFF hot plug rear drive backplane ...

Страница 38: ...ons before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 17 2 Remove the server from the rack on page 27 3 Remove the access panel Access panel on page 36 4 Remove the air baffle Air baffle on page 37 5 Disconnect all cables connected to the drive cage backplane o Disconnectin...

Страница 39: ...he four bay LFF hot plug rear drive cage connected to the system board 6 Remove the rear drive cage a Loosen the captive screws to detach the rear drive cage from system board b Loosen the thumbscrews to detach the drive cage from the rear panel c Grasp and lift the rear drive cage out of the chassis ...

Страница 40: ...s to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 17 2 Remove the server from the rack on page 27 3 Remove the access panel Access panel on page 36...

Страница 41: ...ive cage connected to the front drive cage 2 backplane o Disconnecting the cables from the two bay SFF hot plug rear drive cage connected to the system board 6 Remove the rear drive cage a Loosen the captive screws to detach the rear drive cage from system board b Loosen the thumbscrews to detach the drive cage from the rear panel ...

Страница 42: ...rive backplane Removing drive backplane from LFF front drive cage 1 WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can c...

Страница 43: ...res 43 To remove the component 1 Power down the server on page 17 2 Remove the server from the rack on page 27 3 Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis 4 Remove the backplane cover ...

Страница 44: ... LFF front drive cage 2 WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the c...

Страница 45: ...moval and replacement procedures 45 2 Remove the server from the rack on page 27 3 Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis 4 Remove the air flow blocker ...

Страница 46: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 46 5 Disconnect all cables connected to the drive cage backplane 6 Move the cable bracket away from the drive backplane ...

Страница 47: ...educe the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on ...

Страница 48: ...onfidential DRAFT Removal and replacement procedures 48 3 Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis 4 Remove the drive cage top cover ...

Страница 49: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 49 5 Remove the backplane cover 6 Disconnect all cables connected to the drive cage backplane ...

Страница 50: ...personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 17 2 Remove t...

Страница 51: ...onfidential DRAFT Removal and replacement procedures 51 3 Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis 4 Remove the drive cage top cover ...

Страница 52: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 52 5 Remove the air flow blocker 6 Remove the backplane cover ...

Страница 53: ...odule WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the ...

Страница 54: ...he rack on page 27 4 Remove the access panel Access panel on page 36 5 If the cache module is installed on a storage controller board that is installed in a PCI riser cage remove the riser cage Remove the PCI riser cage on page 30 6 If necessary for easier access to the cache module connector and or removal of an air scoop remove the storage controller from the PCI riser cage or from the system bo...

Страница 55: ...the HP website http www hp com go qs To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 27 4 Remove the access panel Access panel on page 36 5 Release the M 2 SSD SATA cables from the cable management holder 6 Open the cable management...

Страница 56: ...procedures 56 o M 2 SSD SATA cable disconnection when the enablement board is installed on the system board slot 1 or 2 o M 2 SSD SATA cable disconnection when the enablement board is installed in the PCI riser cage 8 Remove the M 2 SSD enablement board ...

Страница 57: ...res 57 o M 2 SSD enablement board removal from the system board o M 2 SSD enablement board removal from the PCI riser cage slot i Remove the PCI riser cage on page 30 ii Remove the M 2 SSD enablement board To replace the component reverse the removal procedure ...

Страница 58: ...d in fan bays 1 4 and 6 9 o Fan blank is required in fan bay 5 o Fan bay 10 is empty Dual processor non redundant configuration o Fans are required in fan bays 1 5 o Fan bays 6 10 have a single fan cage cover Dual processor redundant configuration Fans are required in all 10 fan bays In a redundant fan mode o If one fan fails the system continues to operate without redundancy This condition is ind...

Страница 59: ...ponent or a blank To remove the component 1 Power down the server on page 17 2 Remove the server from the rack on page 27 3 Remove the access panel Access panel on page 36 4 Remove the fan blank To replace the component reverse the removal procedure Fan Module WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching...

Страница 60: ...ace the component reverse the removal procedure Fan cage cover WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause ...

Страница 61: ...o cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 17 2 Remove the server from the rack on page 27 3 Remove the access panel Access panel on page 36 4 ...

Страница 62: ...rt number CAUTION To prevent possible server overheating always populate each processor socket with a processor socket cover or a processor and a heatsink CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge IMPORTANT If installing a pro...

Страница 63: ...he heatsink Heatsink on page 66 7 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 8 Remove the processor from the processor retaining bracket ...

Страница 64: ... PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket 2 Close the processor retaining bracke...

Страница 65: ...or retaining bracket 4 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 5 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 6 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the oth...

Страница 66: ...ponents take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 27 4 Remove...

Страница 67: ...the old thermal grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink 3 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws ...

Страница 68: ...or replacement procedure Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each...

Страница 69: ...ntial DRAFT Removal and replacement procedures 69 o Expansion board removal from an onboard expansion slot FBWC module on page 53 o Expansion board removal from the two slot PCI riser cage o FlexibleLOM adapter removal ...

Страница 70: ...oper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 27 4 Remove the access panel Access panel on page 36 5 Remove...

Страница 71: ...racket CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power...

Страница 72: ...re beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconn...

Страница 73: ...and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 17 2 Remove the server from the rack on page 27 3 Pull down the ...

Страница 74: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 74 o LFF configuration o SFF configuration 4 Remove the air flow blocker ...

Страница 75: ...e the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page...

Страница 76: ...7 5 Open the cable management holder on page 32 6 Pull down the front drive cage release latches and use them to completely extend the front drive cages from the chassis 7 Disconnect all system cables secured in the cable management holder from the system board or controller board and then release them from the holder 8 Press and hold the cable management holder release latch and then move the hol...

Страница 77: ...for 12 bay LFF Front drive cages WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To rem...

Страница 78: ...lease latches and use them to completely extend the front drive cages from the chassis 4 Remove the access panel Access panel on page 36 5 Remove the air baffle Air baffle on page 37 6 Open the cable management holder on page 32 7 Disconnect the front drive cage 1 and cage 2 power cables from the system board 8 Remove the cable management holder ...

Страница 79: ...HP Confidential DRAFT Removal and replacement procedures 79 9 Release the flex track 1 and 2 thumbscrews 10 To remove all the cables connected to the front drive cage 1 backplane a Remove the backplane cover ...

Страница 80: ...al DRAFT Removal and replacement procedures 80 b Disconnect all cables connected to the drive cage backplane c Release one screw of front drive cage 1 cable rigid d Release the rail kit screws on both side of the chassis ...

Страница 81: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 81 ...

Страница 82: ...ential DRAFT Removal and replacement procedures 82 e Move the front drive cage 2 towards front drive cage 1 f Remove front drive cage 1 cable rigid 11 To remove all the cables connected to front drive cage 2 backplane ...

Страница 83: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 83 a Remove the air flow blocker b Disconnect all cables connected to the drive cage backplane ...

Страница 84: ...FF Front drive cages WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the comp...

Страница 85: ...lease latches and use them to completely extend the front drive cages from the chassis 4 Remove the access panel Access panel on page 36 5 Remove the air baffle Air baffle on page 37 6 Open the cable management holder on page 32 7 Disconnect the front drive cage 1 and cage 2 power cables from the system board 8 Remove the cable management holder ...

Страница 86: ... Confidential DRAFT Removal and replacement procedures 86 9 Release the flex track 1 and 2 thumbscrews 10 To remove all the cables connected to the front drive cage 1 backplane a Remove the drive cage top cover ...

Страница 87: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 87 b Remove the backplane cover c Disconnect all cables connected to the drive cage backplane ...

Страница 88: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 88 d Release one screw of front drive cage 1 cable rigid e Move the front drive cage 2 towards front drive cage 1 ...

Страница 89: ...T HP Confidential DRAFT Removal and replacement procedures 89 f Remove front drive cage 1 cable rigid 11 To remove all the cables connected to front drive cage 2 backplane a Remove the drive cage top cover ...

Страница 90: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 90 b Remove the air flow blocker c Remove the backplane cover ...

Страница 91: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 91 d Disconnect all cables connected to the drive cage backplane e Release one screw of cage 2 flex track and detach the flex track 2 ...

Страница 92: ...s take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 27 4 Remove the a...

Страница 93: ... damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the...

Страница 94: ...placement procedures 94 Disconnecting the cables from the four bay LFF hot plug rear drive cage connected to the front drive cage 2 backplane Disconnecting the cables from the four bay LFF hot plug rear drive cage connected to the system board ...

Страница 95: ...cedures 95 Disconnecting the cables from the two bay SFF hot plug rear drive cage connected to the front drive cage 2 backplane Disconnecting the cables from the two bay SFF hot plug rear drive cage connected to the system board b Remove the rear drive cage ...

Страница 96: ...ocedures 96 Four bay LFF hot plug rear drive cage removal Hot plug drive on page 35 Remove a drive from the rear drive cage on page 26 Two bay SFF hot plug rear drive cage removal Hot plug drive on page 35 Remove a drive from the rear drive cage on page 26 ...

Страница 97: ...Confidential DRAFT Removal and replacement procedures 97 6 Disconnect all cables connected to the array controller board 7 Remove the array controller board To replace the component reverse the removal procedure ...

Страница 98: ...contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 27 4 Remove the access panel Access panel on page 36 5 Remove the air baffle Air baffle ...

Страница 99: ...tions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the front drive cages on page 21 4 Remove the right ear assembly ...

Страница 100: ...procedure System board WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge ...

Страница 101: ...ower down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 27 4 Remove the access panel Access panel on page 36 5 Remove the air baffle Air baffle on page 37 6 If installed removed the rear drive cage a Disconnect all cables from the drive backplane Disconnecting the ca...

Страница 102: ...placement procedures 102 Disconnecting the cables from the four bay LFF hot plug rear drive cage connected to the system board Disconnecting the cables from the two bay SFF hot plug rear drive cage connected to the front drive cage 2 backplane ...

Страница 103: ...l DRAFT Removal and replacement procedures 103 Disconnecting the cables from the two bay SFF hot plug rear drive cage connected to the system board b Remove the rear drive cage Four bay LFF hot plug rear drive cage removal ...

Страница 104: ...e onboard PCIe expansion slots HP Flexible Smart Array P840ar Controller on page 93 9 Remove the FlexibleLOM blank FlexibleLOM blank on page 70 10 Remove all DIMMs DIMM on page 61 11 Remove the heatsink a Loosen one pair of diagonally opposite screws halfway and then loosen the other pair of screws b Completely loosen all screws in the same sequence c Remove the heatsink from the processor backpla...

Страница 105: ...ND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 13 Remove the processor from the processor retaining bracket 14 Disconnect all cables connected to the system board 15 If installed remove the dedicated iLO module Dedicated iLO management module on page 111 16 Remove the power pass through module Power pass through module on page 115 ...

Страница 106: ...DRAFT HP Confidential DRAFT Removal and replacement procedures 106 18 Remove the failed system board To replace the system board 1 Install the system board ...

Страница 107: ...l and replacement procedures 107 2 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 3 Remove the clear processor socket cover Retain the processor socket cover for future use ...

Страница 108: ...on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket CAUTION Close and hold down the processor cover socket while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system board replacement 5 Close the pro...

Страница 109: ...cket cover on the failed system board 8 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 10 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally o...

Страница 110: ...erver exits standby mode and applies full power to the system The system power LED changes from amber to green IMPORTANT Install all components with the same configuration that was used on the failed system board After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access UEFI System Utilities 2 Se...

Страница 111: ...re touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the ...

Страница 112: ...placement procedures 112 Disconnecting the cables from the four bay LFF hot plug rear drive cage connected to the system board Disconnecting the cables from the two bay SFF hot plug rear drive cage connected to the front drive cage 2 backplane ...

Страница 113: ...res 113 Disconnecting the cables from the two bay SFF hot plug rear drive cage connected to the system board b Remove the rear drive cage Four bay LFF hot plug rear drive cage removal Hot plug drive on page 35 Remove a drive from the rear drive cage on page 26 ...

Страница 114: ... dedicated iLO management module enable the dedicated iLO connector Enabling the dedicated iLO management module on page 114 Enabling the dedicated iLO management module The onboard NIC 1 shared iLO connector is set as the default system iLO connector To enable the dedicated iLO management module use the iLO 4 Configuration Utility accessible within the HP UEFI System Utilities For more informatio...

Страница 115: ...ress F10 to save your changes A message prompt to confirm the iLO settings reset appears 6 Press Enter to reboot the iLO settings 7 Press Esc until the main menu is displayed 8 Select Reboot the System to exit the utility and resume the boot process The IP address of the enabled dedicated iLO connector appears on the POST screen on the subsequent boot up Access the Network Options screen again to ...

Страница 116: ...he front drive cages from the chassis 6 Remove the power pass through module To replace the component reverse the removal procedure AC power supply CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 17 ...

Страница 117: ...power cord from the power source b Disconnect each power cord from the server 4 Remove the power supply WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it To replace the component reverse the removal procedure HP Trusted Platform Module The TPM is not a customer removable part ...

Страница 118: ...ty rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact an HP authorized service provider for a replacement system board and TPM board ...

Страница 119: ...ww hp com support Gen9_TSG_es German http www hp com support Gen9_TSG_de Japanese http www hp com support Gen9_TSG_ja Simplified Chinese http www hp com support Gen9_TSG_zh_cn The HP ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the...

Страница 120: ...4 you can do the following Access a high performance and secure Integrated Remote Console to the server from anywhere in the world if you have a network connection to the server Use the shared NET Integrated Remote Console to collaborate with up to four server administrators Remotely mount high performance Virtual Media devices to the server Securely and remotely control the power state of the man...

Страница 121: ...ting system The data that is collected is managed according to the HP Data Privacy policy For more information see the HP website http www hp com go privacy The Active Health System in conjunction with the system monitoring provided by Agentless Management or SNMP Pass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server comp...

Страница 122: ...iagnostics on page 124 HP UEFI System Utilities The HP UEFI System Utilities is embedded in the system ROM The UEFI System Utilities enable you to perform a wide range of configuration activities including Configuring system devices and installed options Enabling and disabling system features Displaying system information Selecting the primary boot controller Configuring memory options Selecting a...

Страница 123: ...nostics option see the HP UEFI System Utilities User Guide for HP ProLiant Gen9 Servers on the HP website http www hp com go ProLiantUEFI docs Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access UEFI System Utilities 2 Select the System Co...

Страница 124: ...e survey data files to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP HP Insight Remote Support HP strongly recommends that you register your device for remote support to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP co...

Страница 125: ...ot BIOS Mode the USB 3 0 ports cannot function in the pre boot environment and are not bootable Disabled If configured for Disabled USB 3 0 capable devices function at USB 2 0 speeds at all times The pre OS behavior of the USB ports is configurable in System Utilities so that the user can change the default operation of the USB ports For more information see the HP UEFI System Utilities User Guide...

Страница 126: ... driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang At the same time the HP SIM console notifies you by sending a message to a...

Страница 127: ...DRAFT Component identification 127 Component identification Front panel components LFF chassis Item Description 1 LFF hot plug drives 2 USB 2 0 connector SFF chassis Item Description 1 SFF hot plug drives 2 USB 2 0 connector ...

Страница 128: ...k active Off No network activity 3 Front drive health thermal LED Solid green Drives supported by the SAS expander are functional 3 Solid amber Failure or predictive failure of one or more drives supported by the SAS expander 3 Flashing amber 1 Hz cycle per sec The temperature sensor in one or more front drives is about to reach the thermal threshold Immediately slide the drive cage back into the ...

Страница 129: ...sconnected Power fault LEDs The following table provides a list of power fault LEDs and the subsystems that are affected Not all power faults are used by all servers Subsystem LED behavior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Removable HP Flexible Smart Array controller Smart SAS HBA controller 6 flashes System board PCIe ...

Страница 130: ... cage options1 5 PCIe3 x8 8 4 1 slot 1 for low profile standup expansion board1 6 FlexibleLOM slot 7 Hot plug power supply 1 8 Hot plug power supply bay 2 9 USB 3 0 connectors 10 NIC 1 shared iLO connector 11 NIC connector 2 12 Video connector 13 Dedicated iLO management connector optional 1 PCIe connectors 1 4 are associated with processor 1 2 PCIe connectors 5 7 are associated with processor 2 R...

Страница 131: ...ot plug power supply 1 10 Hot plug power supply bay 2 11 USB 3 0 connectors 12 NIC 1 shared iLO connector 13 NIC connector 2 14 Video connector 15 Dedicated iLO management connector optional 1 PCIe connectors 1 4 are associated with processor 1 2 PCIe connectors 5 7 are associated with processor 2 Rear panel LEDs Item Description Status 1 Dedicated iLO activity LED Solid green Link to network Flas...

Страница 132: ...sec iLO manual reboot sequence in progress Off Deactivated 6 Power supply LED Solid green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error System board components The components shown is this section are associated with the HP ProLiant XL420 Gen9 Server system board Item Description 1 FlexibleLOM s...

Страница 133: ...sion slots 3 7 13 Front I O connector 14 Processor 2 DIMM slots 15 Processor 1 DIMM slots 16 System battery 17 Fan signal connector 18 HP Smart Storage Battery connector 19 Rear SFF drive backplane detection connector 20 Fan power connector 21 Front drive cage 2 backplane power connector 22 Front drive cage 1 backplane power connector 23 Storage backup power connector for expansion slots 1 2 24 SA...

Страница 134: ...ed S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Off Off Set default boot mode to UEFI On Set default boot mode to legacy S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set S1 S5 and S6 to on When the system maintenance switch...

Страница 135: ...rating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force the system to invoke the NMI handler and generate a crash dump ...

Страница 136: ...its carrier shown in the following illustration When a drive is configured as a part of an array and connected to a powered up controller the drive LEDs indicate the condition of the drive Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring Rotating green D...

Страница 137: ...ashing Alternating amber and blue One or more of the following conditions exists The drive has failed A predictive failure alert has been received for this drive The drive has been selected by a management application On off or flashing Solid blue One or more of the following conditions exists The drive is operating normally The drive has been selected by a management application On Amber Flashing...

Страница 138: ...er Flashing 1 Hz The drive is active but a predictive failure alert has been received for this drive Replace the drive as soon as possible Flashing 4 Hz Off The drive is active and is operating normally Off Solid amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber Flashing 1 Hz A predictive fai...

Страница 139: ...the HP website http www hp com products servers platforms CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling 24 bay LFF hot plug SAS SATA front drive cabling Cabling for drive cage 1 and 2 LFF drives connected to the HP Flexible Smart Array P840ar Controller Item Description 1 Mini SAS Y cable to front drive cage 2 ...

Страница 140: ...ront drive cage 2 2 Power cable to front drive cage 2 3 Power cable to front drive cage 1 4 Mini SAS Y cable to front drive cage 1 48 bay SFF hot plug SAS SATA front drive cabling Cabling for drive cage 1 and 2 SFF drives connected to the HP Flexible Smart Array P840ar Controller Item Description 1 Mini SAS Y cable to front drive cage 2 2 Power cable to front drive cage 2 3 Power cable to front dr...

Страница 141: ... P440 Controller Item Description 1 Mini SAS Y cable to front drive cage 2 2 Power cable to front drive cage 2 3 Power cable to front drive cage 1 4 Mini SAS Y cable to front drive cage 1 Four bay LFF hot plug rear drive cage cabling Cabling for rear LFF drives connected to the front drive cage 2 backplane Item Description 1 Power cable to rear drive cage 2 Mini SAS cable to rear drive cage ...

Страница 142: ...m Description 1 Mini SAS cable to rear drive cage 2 Power cable to rear drive cage Two bay SFF hot plug rear drive cage cabling Cabling for rear SFF drives connected to the front drive cage 2 backplane Item Description 1 Power cable to rear drive cage and two slot PCI riser board 2 Mini SAS cable to rear drive cage ...

Страница 143: ...ini SAS connector Item Description 1 Power cable to rear drive cage and 2 slot PCI riser board 2 Multi connector drive signal cable to rear drive cage M 2 SSD cabling M 2 SSD enablement board installed in the onboard PCIe3 x8 slot 1 Item Description 1 M 2 SSD 1 SATA cable 2 M 2 SSD 2 SATA cable ...

Страница 144: ...er cage Item Description 1 M 2 SSD 1 SATA cable 2 M 2 SSD 2 SATA cable FBWC module backup power cabling The FBWC solution is a separately purchased option This server only supports FBWC module installation when an HP Smart Array P Series controller is installed Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this sect...

Страница 145: ...ling 145 FBWC module backup power cabling from a standup HP Smart Array P44x Controller installed in the onboard PCIe3 x8 slot 1 FBWC module backup power cabling from an HP Smart Array P841 Controller installed in the PCI riser cage ...

Страница 146: ...DRAFT HP Confidential DRAFT Cabling 146 HP Smart Storage Battery cabling Fan cabling Item Description 1 Fan power cable 2 Fan signal cable ...

Страница 147: ...ensor cabling This cable is present in SFF drive configurations only the ambient temperature sensor function in LFF drive configurations is integrated in the front LFF drive backplane 1 Front panel cabling Item Description 1 Front I O cable 2 Front USB 2 0 cable ...

Страница 148: ...ht be limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level wit...

Страница 149: ... B21 These are HP Flexible Slot Power Supply products for HP ProLiant servers For more information about the power supply features specifications and compatibility see the HP website http www hp com go proliant powersupply CAUTION Check the system and power supply input ratings before powering up the server IMPORTANT Mixing different types of power input modules in the same server might limit or d...

Страница 150: ... Utility AMP Advanced Memory Protection API application program interface ASHRAE American Society of Heating Refrigerating and Air Conditioning Engineers ASR Automatic Server Recovery BP backplane CAS column address strobe CSA Canadian Standards Association CSR Customer Self Repair DDR3 double data rate 3 DDR4 double data rate 4 ...

Страница 151: ...ght Manager HP SSA HP Smart Storage Administrator HP SUM HP Smart Update Manager IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISO International Organization for Standardization JSON JavaScript Object Notation LFF large form factor LOM Lights Out Management LRDIMM load reduced dual in line memory module ...

Страница 152: ...mory PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test PSU power supply unit RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack REST representational state transfer RoHS Restriction of Hazardous Substances RPS redundant power supply SAS serial attached SCSI ...

Страница 153: ...P Service Pack for ProLiant SSD solid state drive STD standard DIMM voltage TMRA recommended ambient operating temperature TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager ...

Страница 154: ...ommitted to providing documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Страница 155: ...tics 123 environmental specifications 148 error messages 119 external USB functionality 125 F fan cabling 146 fan connectors 132 fan location 138 fan population guidelines 58 FBWC cabling 139 front I O cabling 147 front panel buttons 128 front panel cabling 147 front panel components 127 front panel LEDs 128 G grounding methods 14 grounding requirements 14 H health driver 126 health LED 128 hot pl...

Страница 156: ... Q QR code label 122 QuickSpecs 120 R rack warnings 16 RAID configuration 125 rear panel components 130 rear panel LEDs 131 re entering the server serial number 123 removal and replacement procedures 14 removing server from rack 27 required tools 14 requirements environmental 148 ROM legacy USB support 124 ROM Based Setup Utility RBSU 122 S safety considerations 14 security bezel removing 24 seria...

Страница 157: ...DRAFT HP Confidential DRAFT Index 157 V video connector 130 W warnings 16 weight 148 ...

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