Troubleshooting
This section contains the following topics:
●
Basic troubleshooting checklist
●
●
Known Issues for the HP Color LaserJet 2605 series printer
Basic troubleshooting checklist
Use the following steps when trying to solve a problem with the device.
Table 8-1
Troubleshooting checklist
Step number
Verification step
Possible problems
Solutions
1
Is the power on?
When the device is connected
to a grounded power source,
the control panel shows
Hewlett-Packard
with both
the
Ready
and
Attention
lights
blinking. The control panel will
then display
Initializing
and
then
Ready
, at which time
only the green light will be on.
No power due to failed power
source, cable, switch, or fuse.
1.
Verify that the device is
plugged in.
2.
Verify that the power
cable is functional and
that the power switch is
on.
3.
Check the power source
by plugging the device
directly into the wall or
into a different outlet.
4.
Test the outlet or
connect another device
to the outlet to verify that
the outlet is functioning.
2
Does
Ready
appear in the
device control panel?
The control panel should
function without error
messages.
Control panel shows an error. See
for a list of
common messages that will
help you correct the error.
If the error persists, contact
HP Customer Contact Center.
3
Do information pages
print?
Print a Configuration page.
Control panel displays an
error message.
See
for a list of
common messages that will
help you correct the error.
Media does not move
smoothly through the device
paper path.
Clean the paper path.
Poor print quality.
See the HP Color LaserJet
2605 series User Guide for
information about print quality
problems. If the error persists,
contact HP Customer Contact
Center.
298
Chapter 8 Engineering Detail
ENWW
Engineering Detail
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