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HP 15-ew0 Series, Руководство по техническому обслуживанию и ремонту, Страница: 6 / 100

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Содержание 15-ew0 Series

Страница 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Страница 2: ...uire upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows is automatically updated which is always enabled High speed internet and Microsoft account required ISP fees may apply and additional requirements may apply over time for updates See http www microsoft com If your product ships with Windows in S Mode Windows in...

Страница 3: ...sting touchpad settings 9 Turning on the touchpad 9 Touchpad components 9 Lights 10 Special keys 11 HP Hubs Launcher select products only 12 Rear 13 Bottom 13 Labels 14 3 Illustrated parts catalog 16 Computer major components 16 Display assembly subcomponents 20 Mass storage devices 22 Miscellaneous parts 23 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service...

Страница 4: ...e provider parts 34 Component replacement procedures 34 Preparation for disassembly 34 Bottom cover 34 Battery 36 Solid state drive 37 Memory modules 39 WLAN module 41 Infrared cable 43 System fan 43 Display assembly 44 Heat sink 54 System board 56 Speakers 59 Touchpad cable 60 Touchpad 61 Top cover keyboard 62 6 Computer Setup BIOS TPM and HP Sure Start 64 Using Computer Setup 64 Navigating and s...

Страница 5: ... from the Microsoft Store 73 Downloading HP Hardware Diagnostics Windows by product name or number select products only 73 Installing HP PC Hardware Diagnostics Windows 73 Using HP PC Hardware Diagnostics UEFI 73 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 73 Starting HP PC Hardware Diagnostics UEFI 74 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 74 Downlo...

Страница 6: ...Requirements for all countries 87 Requirements for specific countries and regions 87 12 Recycling 90 Index 91 vi ...

Страница 7: ...ded DisplayPort eDP 1 4 panel self refresh PSR 2 bent touch on panel TOP display panel with narrow bezel typical brightness 300 nits 39 6 cm 15 6 in LCD full high definition FHD 1920 1080 organic light emitting diode OLED LBL brightview UWVA Digital Cinema Initiatives Protocol 3 DCI P3 100 CG eDP 1 4 PSR 2 bent TOP display panel with narrow bezel typical brightness 400 nits 39 6 cm 15 6 in LCD FHD...

Страница 8: ...f view NFOV fixed infrared IR camera with sliding shutter 720p by 30 frames per second Dual array microphone with appropriate beam forming echo cancellation noise suppression software Multimedia card reader HP multiformat digital media card reader Pen HP Zenvo digital pen in nightfall black finish Wireless Wireless Local Area Network WLAN Intel AX211 Wi Fi 6e Bluetooth 5 2 M 2 2230 160 MHz CNVi wo...

Страница 9: ... C straight barrel 1 8m 6 0 ft Power cord C5 1 0 m 3 3 ft premium with sticker Security Microphone mute Privacy camera shutter door Trusted Platform Module TPM 2 0 Discrete and Firmware Sensors Accelerometer 2 Ambient light sensor Gyroscope E compass Accelerometer Magnetometer Infrared thermal sensor Sensor hub Operating system Windows 11 Home 64 Windows 11 Home 64 Chinese Market CPPP Windows 11 H...

Страница 10: ...box and then select the Device Manager app A list displays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software Use these instructions to find out what software is installed on your computer Right click the Start button and then select Apps and Features Right side Identify ...

Страница 11: ... have a USB Type C connector providing DisplayPort output NOTE Your computer might also support a Thunderbolt docking station 3 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking amber The AC adapter is disconnected and the battery has reached a low battery level Amber The AC adapter is connected and the battery is charging Off The battery is n...

Страница 12: ...rd USB Type C charging cable or cable adapter purchased separately when charging a small external device and Connect a display device that has a USB Type C connector providing DisplayPort output Left side Identify the components on the left side of the computer Table 2 2 Left side components and their descriptions Component Description 1 USB SuperSpeed 10 Gbps port Connects a USB device provides h...

Страница 13: ... a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader Display Use the illustration and table to identify the display components Low blue light mode select products only Your computer display is...

Страница 14: ...acial recognition logon to Windows instead of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product 5 Ambient light sensor Adjusts the brightness of the display depending on the ambient light The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from ob...

Страница 15: ...es 1 Select the Search icon select products only in the taskbar type touchpad settings in the search box and then press enter 2 Choose a setting Turning on the touchpad Follow these steps to turn on the touchpad 1 Select the Search icon select products only in the taskbar type touchpad settings in the search box and then press enter 2 Using an external mouse click the Touchpad button If you are no...

Страница 16: ...ed device 4 Right touchpad button Functions like the right button on an external mouse The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this gui...

Страница 17: ... off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power 5 Caps lock light On Caps lock is on which switches the key input to all capital letters Special keys Identify the special keys NOTE Your computer might look slightly different from t...

Страница 18: ... of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 10 seconds to turn off the computer To learn more about your power and sleep settings Right click the Power icon and then select Power and sleep settings HP Hubs Launcher select products only Press or hold f12 to open the HP Hubs Launcher From the...

Страница 19: ... component Table 2 7 Rear component and its description Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom Identify the bottom components Table 2 8 Bottom components and their descriptions Compone...

Страница 20: ... the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support...

Страница 21: ...s and their descriptions Component 1 HP product name 2 Warranty period 3 Product ID 4 Serial number Regulatory labels Provide regulatory information about the computer Wireless certification labels Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 15 ...

Страница 22: ... continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer 16 Chapter 3 Illustra...

Страница 23: ... For spare part information see Display assembly subcomponents on page 20 2 Top cover keyboard with backlight in natural silver finish includes backlight cable and keyboard cable For use in Belgium N09669 A41 For use in the Czech Republic and Slovakia N09669 FL1 For use in Denmark Finland and Norway N09669 DH1 For use in France N09669 051 For use in French Canada N09669 DB1 For use in Germany N096...

Страница 24: ...D1 For use in the United Kingdom N09669 031 For use in the United States N09669 001 2 Top cover keyboard with backlight in nightfall black finish includes backlight cable and keyboard cable For use in Belgium N09668 A41 For use in the Czech Republic and Slovakia N09668 FL1 For use in Denmark Finland and Norway N09668 DH1 For use in France N09668 051 For use in French Canada N09668 DB1 For use in G...

Страница 25: ... memory module shield is not available as a spare part component 5a Solid state drive 1 TB M 2 2280 PCIe NVMe 3 4 SS solid state drive with TLC M16560 005 1 TB M 2 2280 PCIe NVMe value solid state drive M85370 005 512 GB M 2 2280 PCIe NVMe 3 4 SS solid state drive with TLC M17436 005 512 GB M 2 2280 PCIe NVMe value solid state drive M85364 005 256 GB M 2 2280 PCIe 4 4 ZTurbo solid state drive with...

Страница 26: ...ped with an Intel Core i7 1255U 1 7 GHz processor 10 cores 12 MB Intel Smart Cache 15 W and the Windows 11 operating system N09663 601 Equipped with an Intel Core i5 1240P 1 7 GHz processor 12 cores 12 MB Intel Smart Cache 28 W and the Windows 11 operating system N09660 601 Equipped with an Intel Core i5 1235U 1 3 GHz turbo up to 4 4 GHz processor 10 cores 12 MB Intel Smart Cache 15 W an RTX2050 g...

Страница 27: ...10353 001 39 6 cm 15 6 in LCD QHD 2560 1440 LBL antiglare UWVA sRGB 100 CG eDP 1 4 PSR 2 VWE bent TOP display panel with narrow bezel typical brightness 300 nits N10355 001 39 6 cm 15 6 in LCD FHD 1920 1080 WLED antiglare UWVA 45 CG eDP 1 2 without PSR VWE bent TOP display panel with narrow bezel typical brightness 250 nits N10354 001 In nightfall black finish 39 6 cm 15 6 in LCD FHD 1920 1080 OLE...

Страница 28: ... caps In natural silver finish N10778 001 In nightfall black finish N09647 001 6 Wireless Antenna Kit includes left and right WLAN antenna cables and transceivers and double sided adhesive For use on computer models equipped with a display assembly with an OLED display panel N13085 001 For use on computer models equipped with a display assembly with a QHD display panel N13168 001 For use on comput...

Страница 29: ... Miscellaneous parts To identify the miscellaneous parts use this table Table 3 4 Miscellaneous part descriptions and part numbers Component Spare part number AC adapter 90 W AC adapter PFC USB Type C 3 pin 1 8 m 6 0 ft L40893 001 65 W AC adapter nPFC USB Type C 3 pin slim M54350 001 Adapter Duck head adapter for use in Japan L33157 001 HP HDMI to VGA adapter 701943 001 HP USB Type C to HDMI adapt...

Страница 30: ...in Israel L22323 001 For use in Italy L30813 001 For use in Japan L22330 001 For use in North America L22319 001 For use in the People s Republic of China L22330 001 For use in South Africa L22325 001 For use in South Korea L22328 001 For use in Switzerland L22324 001 For use in Taiwan L22329 001 For use in the United Kingdom L22320 001 Screw Kit N09656 001 24 Chapter 3 Illustrated parts catalog ...

Страница 31: ...considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPO...

Страница 32: ...e magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or...

Страница 33: ...ry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic s...

Страница 34: ...components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene...

Страница 35: ... Easy Clean in one of the following ways Select the Start menu and then select HP Easy Clean or Select the HP Easy Clean icon in the taskbar or Select Start and then select the HP Easy Clean tile 2 Now that your device is disabled for a short period see Removing dirt and debris from your computer on page 29 for the recommended steps to clean the high touch external surfaces on your computer After ...

Страница 36: ...orld Health Organization WHO recommends cleaning surfaces followed by disinfection as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your computer on page 29 Caring for wood veneer select products only on page 31 or both you might also choose to clea...

Страница 37: ...ong periods of time If the wood becomes wet dry it by dabbing with an absorbent lint free cloth Avoid contact with any substance that might dye or discolor the wood Avoid contact with sharp objects or rough surfaces that might scratch the wood See Removing dirt and debris from your computer on page 29 for the recommended steps to clean the high touch external surfaces on your computer After you re...

Страница 38: ... consumer products Under the Main tab select System Log Post operating system failures are logged in the Event Viewer 1 Turn on the computer and allow the operating system to open 2 Select the search icon in the taskbar 3 Type Event Viewer and then press enter 4 Select the log from the left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome de...

Страница 39: ... Component and diagnosis information failure detection and required action To locate diagnosis information and actions 1 Go to http www hp com go techcenter pcdiags 2 Select Get Support 3 Near the bottom of the window select Notebook PCs and then select your location Accessing support information 33 ...

Страница 40: ...ow the on screen instructions You must remove replace or loosen as many as 54 screws when you service the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 25 for initial saf...

Страница 41: ...mputer for disassembly see Preparation for disassembly on page 34 Remove the bottom cover 1 Remove the two Torx5 M2 0 6 2 screws 1 and the two Torx5 M2 0 3 2 screws 2 that secure the bottom cover to the computer 2 Use a nonmarking nonconductive tool 1 to separate the rear edge of the bottom cover 2 from the computer 3 Remove the bottom cover 3 from the computer Bottom cover 35 ...

Страница 42: ... Do not touch the connectors with any metallic surface or object such as metal tools screws or coins which can cause shorting across the connectors Before removing the battery follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 34 2 Remove the bottom cover see Bottom cover on page 34 WARNING To reduce potential safety issues use only the user replaceab...

Страница 43: ...PCIe 4 4 ZTurbo solid state drive with TLC M52025 005 256 GB M 2 2280 PCIe NVMe value solid state drive M85354 005 Solid state drive top shield The solid state drive top shield is not available as a spare part component Solid state drive bottom shield N09637 001 Solid State Drive Thermal Pad Kit N09636 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassem...

Страница 44: ... is removed The solid state drive thermal pad is available in the Solid State Drive Thermal Pad Kit spare part number N09636 001 The following illustration shows the replacement thermal material locations A thermal pad is used on the solid state drive 1 and on the solid state drive top shield area 2 that services it 4 Lift the front edge of the solid state drive 1 until it rests at an angle 38 Cha...

Страница 45: ... shield is not available as a spare part component Before removing the memory follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 34 2 Remove the bottom cover see Bottom cover on page 34 3 Disconnect the battery cable from the system board see Battery on page 36 If you are replacing a memory module remove the existing memory module 1 Use the tab 1 and ...

Страница 46: ...ld the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a memory module 1 Align the notched edge of the module with the tab in the slot 1 and then press the module into the slot at an angle until it is seated 2 40 Chapter 5 Removal and replacement procedures for authorize...

Страница 47: ... only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly see Preparation...

Страница 48: ...module 1 Aux terminal 3 Remove the Phillips M2 0 3 4 screw 3 that secures the WLAN module to the system board 4 Remove the WLAN module 4 by pulling it away from the socket at an angle 5 If the WLAN antenna is not connected to the terminal on the WLAN module install a protective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module ...

Страница 49: ...on page 34 3 Disconnect the battery cable from the system board see Battery on page 36 Remove the infrared cable 1 Release the zero insertion force ZIF connector 1 to which the infrared cable is connected and then disconnect the cable from the system board 2 Release the ZIF connector 2 to which the infrared cable is connected and then disconnect the cable from the system board 3 Remove the infrare...

Страница 50: ...omputer 3 Remove the system fan 3 from the computer Reverse this procedure to install the system fan Display assembly To remove and disassemble the display assembly use these procedures and illustrations IMPORTANT After replacing the display panel assembly it is necessary to download and run the service tool to update the new ambient light sensor ALS data to the system BIOS Please search for the r...

Страница 51: ...m microphone module cable from the system board 2 Remove the WLAN module shield 2 The WLAN module shield is available using spare part number 3 Carefully disconnect the WLAN module antenna cables 3 from the WLAN module NOTE Computer models have either one or two WLAN module antenna cables On models with two antenna cables the 1 white WLAN module antenna cable connects to the WLAN module 1 Main ter...

Страница 52: ...10 Separate the computer 3 from the display assembly 11 If you need to remove the display panel assembly display panel cable or any of the internal display components follow these steps a Remove the display assembly b Position the display assembly with the panel facing down and the bottom edge of the assembly toward you 46 Chapter 5 Removal and replacement procedures for authorized service provide...

Страница 53: ...tility tool 2 to carefully separate the display panel assembly from the display back cover until the retention tape tabs are accessible in the upper left 3 and right corners of the display panel assembly When releasing the display panel assembly be sure not to insert the case utility tool into the area near the webcam microphone module in the center of the display panel assembly f Access the reten...

Страница 54: ...trip 2 that secures the display panel cable to the display panel j Release the retention bar 3 that secures the display panel cable to the display panel k Disconnect the display panel cable 4 from the display panel l Release the ZIF connector 5 to which the ambient light sensor module cable is connected and then disconnect the ambient light sensor module cable from the ambient light sensor module ...

Страница 55: ...LCD QHD 2560 1440 LBL antiglare UWVA sRGB 100 CG eDP 1 4 PSR 2 VWE bent TOP display panel with narrow bezel typical brightness 300 nits N10354 001 In natural silver finish 39 6 cm 15 6 in LCD FHD 1920 1080 white light emitting diode WLED antiglare UWVA 45 CG eDP 1 2 without PSR VWE bent TOP display panel with narrow bezel typical brightness 250 nits N09667 001 In nightfall black finish 39 6 cm 15 ...

Страница 56: ...sembly thoroughly clean all adhesive residue from the display panel assembly before installing new adhesive strips Remove the protective backing from the new adhesive strips align the holes 1 on the strips with the pins 2 on the display panel assembly and then attach the strips to the display panel assembly 12 If you need to remove the OLED module a Remove the display assembly b Remove the display...

Страница 57: ...p 1 that is built into the display back cover d Detach the webcam microphone module cable 2 from the display panel The webcam microphone module cable is attached to the display back with double sided adhesive e Detach the webcam microphone module 3 from the display panel The webcam microphone module is attached to the display back cover with double sided adhesive Display assembly 51 ...

Страница 58: ...51 001 g Before replacing the webcam microphone module thoroughly clean all gasket adhesive residue from the display panel assembly before installing a new gasket Remove the protective backing from the new gasket align the holes 1 on the gasket with the pins 2 on the display panel assembly and then attach the gasket to the display panel assembly 14 If you need to remove the hinges a Remove the dis...

Страница 59: ...ing spare part number N09646 001 f If you need to remove the hinge covers remove the two Phillips M2 0 4 3 screws 1 that secure the hinge covers to the hinges g Remove the hinge covers 2 The hinge covers are available using spare part numbers N10778 001 in natural silver finish and N09647 001 in nightfall black finish 15 If you need to remove the wireless antenna a Remove the display bezel b Remov...

Страница 60: ...s equipped with a display assembly with an QHD display panel N09643 001 For use on computer models equipped with a display assembly with an FHD display panel Reverse this procedure to reassemble and replace the display assembly Heat sink To remove the heat sink use these procedures and illustrations Table 5 8 Heat sink descriptions and part numbers Description Spare part number Heat sink includes ...

Страница 61: ...screws 1 that secure the heat sink to the system board 2 Remove the heat sink from the system board 2 3 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal materi...

Страница 62: ...s 11 operating system N09659 601 Equipped with an Intel Core i7 1255U 1 7 GHz processor 10 cores 12 MB Intel Smart Cache 15 W and the Windows 11 operating system N09663 601 Equipped with an Intel Core i5 1240P 1 7 GHz processor 12 cores 12 MB Intel Smart Cache 28 W and the Windows 11 operating system N09660 601 Equipped with an Intel Core i5 1235U 1 3 GHz turbo up to 4 4 GHz processor 10 cores 12 ...

Страница 63: ...ay panel cable is connected and then disconnect the display panel cable from the system board 3 Disconnect the speaker cable 3 from the system board 4 Remove the WLAN module shield 4 The WLAN module shield is available using spare part number N10779 001 5 Carefully disconnect the WLAN module antenna cables 5 from the WLAN module NOTE Computer models have either one or two WLAN module antenna cable...

Страница 64: ...1 screw 2 that secures the system board to the computer 11 Release the solid state drive housing 1 from molding that is built into the top cover keyboard 12 Lift the left side of the system board 2 until it rests at an angle 13 Release the heat sink 3 from the rear edge of the top cover keyboard 14 Release the audio jack 4 from the opening in the top cover keyboard 58 Chapter 5 Removal and replace...

Страница 65: ...Speakers description and part number Description Spare part number Speakers include cables left and right speakers and 2 rubber isolators N09638 001 Before removing the speakers follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 34 2 Remove the bottom cover see Bottom cover on page 34 3 Remove the battery see Battery on page 36 Remove the speakers 1 D...

Страница 66: ... includes double sided adhesive N09640 001 Before removing the touchpad cable follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 34 2 Remove the bottom cover see Bottom cover on page 34 3 Remove the battery see Battery on page 36 Remove the touchpad cable 1 Release the ZIF connector 1 to which the touchpad cable is connected and then disconnect the to...

Страница 67: ...de the touchpad bracket or the touchpad cable The touchpad bracket is not available as a spare component The touchpad cable is available using spare part number N09640 001 In natural silver finish N09642 001 In nightfall black finish N09641 001 Before removing the touchpad follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 34 2 Remove the bottom cover...

Страница 68: ... provides the main spare part number for the top cover keyboards The second table provides the country codes Table 5 13 Description Spare part number Top cover keyboard with backlight in natural silver finish includes backlight cable and keyboard cable N09669 xxx Top cover keyboard with backlight in nightfall black finish includes backlight cable and keyboard cable N09668 xxx Table 5 14 Spare part...

Страница 69: ...umber For use in country or region Spare part number Denmark Finland and Norway DH1 Latin America 161 Taiwan AB1 France 051 The Netherlands B31 Turkey 141 French Canada DB1 Portugal 131 Ukraine BD1 Germany 041 Russia 251 United Kingdom 031 Hungary 211 Saudi Arabia 171 United States 001 Israel BB1 South Korea AD1 Top cover keyboard 63 ...

Страница 70: ... Setup using one or more methods To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup...

Страница 71: ... the BIOS version To decide whether you need to update Computer Setup BIOS first determine the BIOS version on your computer You can access BIOS version information also known as ROM date and System BIOS by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup See Using Computer Setup on page 64 2 Select Main and then select System Information 3 To exit Co...

Страница 72: ... where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates Installing a BIOS update BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is...

Страница 73: ... be responsible for any related liabilities NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Using Computer Setup on page 64 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured...

Страница 74: ...indows Backup locally with an external USB drive or using online tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can us...

Страница 75: ... Reset this PC NOTE The options Remove everything and then Fully clean the drive can take several hours to complete and leave no information on your computer It is the safest way to reset your computer before you recycle it 3 Recover using HP Recovery media For more information see Recovering using HP Recovery media on page 69 For more information about the first two methods see the Get Help app S...

Страница 76: ...oards attached turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards turn on or restart the tablet quickly press and hold the volume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to ...

Страница 77: ...P PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you...

Страница 78: ...elect products only After HP PC Hardware Diagnostics Windows is installed follow these steps to access it from the Start menu 1 Select the Start button 2 Right click HP PC Hardware Diagnostics for Windows select More and then select Run as administrator 3 When the tool opens select the type of diagnostic test that you want to run and then follow the on screen instructions NOTE To stop a diagnostic...

Страница 79: ...HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows navigate to the folder on your computer or the USB flash drive where the exe file downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI Unified Extensible Firmware Interface allows you to run diagnostic tests to determine w...

Страница 80: ...Diagnostics UEFI version on page 74 b Hard drive c BIOS 3 When the diagnostic tool opens select a language select the type of diagnostic test you want to run and then follow the on screen instructions Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations HP PC Hardware Diagnostics UEFI is n...

Страница 81: ...tics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download Remote Diagnostics...

Страница 82: ...h drive to run remote diagnostics Set a location for storing the test results You can also set the user name and password that you use for uploads Display status information about the diagnostics run previously To customize Remote HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Adv...

Страница 83: ...Width 35 9 cm 14 13 in Depth 22 9 cm 9 02 in Height front to back 1 86 cm 0 73 in Weight Computer models equipped with non OLED display Computer models equipped with OLED display 1784 g 1669 g 3 9 lb 3 7 lb Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 7 70 A 150 W 19 5 V dc 10 3 A 200 W Temperature Operating 5 C to 35 C 41 F ...

Страница 84: ...lay Table 9 2 Display specifications Metric U S Active diagonal size 39 6 cm 15 6 in Resolution 2560 1440 1920 1200 Surface treatment Brightview Antiglare Brightness 400 nits 300 nits 250 nits Viewing angle UWVA Backlight LBL OLED LBL WLED Display panel interface eDP 1 4 PSR eDP 1 2 without PSR Solid state drive specifications This section provides specifications for your solid state drives Table ...

Страница 85: ...to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Solid state drive specifications SATA 3 This section provides specifications for your solid state drive Table 9 4 Solid state drive specifications 128 GB Dimensions Height 1 35 mm Weight 10 g Interface type SATA...

Страница 86: ...ng steps to remove personal data from the computer including the nonvolatile memory found in Intel based and AMD based system boards NOTE If your tablet has a keyboard base connect to the keyboard base before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data R...

Страница 87: ...he prompt j Select the Main menu select Apply Factory Defaults and Exit select Yes to save changes and exit and then select Shutdown k Reboot the system If the system has a Trusted Platform Module TPM fingerprint reader or both one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor Press or tap f1 to accept or f2 to reject l Remove all power and system batter...

Страница 88: ...BIOS code EC firmware and critical computer configuration data for select platforms that support HP Sure Start For more information see Using HP Sure Start select products only on page 86 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Cloc...

Страница 89: ...e Firmware present only in select Elite or Z models For more information go to http www hp com support Select Identify your product for manuals and specific product information and then follow the on screen instructions 1 5 MB or 7 MB Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated ...

Страница 90: ... KB flash Yes Yes Stores fingerprint templates Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager Only a digitally signed application can make the call to write to the flash Questions and answers Use this section to answer your questions about nonvolatile memory 1 How can the BIOS settings be restored returned to factory settings IMPORTANT The restore de...

Страница 91: ...dth speed and timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM You cannot write to this EEPROM when the memory module is installed in a computer Third party tools do exist that can write to the EEPROM when the memory module is not installed in a computer Various third party tools are available to read SPD memory 5 What is meant b...

Страница 92: ...or corruption If the BIOS becomes corrupted or is attacked HP Sure Start restores the BIOS to its previously safe state without user intervention Those select computer models ship with HP Sure Start configured and enabled HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration Advanced users can customize the default configuration To acces...

Страница 93: ...han 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanica...

Страница 94: ...France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 United Kingdom ASTA 1 United States UL 2 88 Chapter 11 Power cord set requirements ...

Страница 95: ...ctor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F three conductor 0 75 mm conductor ...

Страница 96: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 90 Chapter 12 Recycling ...

Страница 97: ...1 cleaning your computer 29 caring for wood veneer 31 disinfecting 30 HP Easy Clean 29 removing dirt and debris 29 components bottom 13 display 7 keyboard area 8 left side 6 lights 10 rear 13 right side 4 Computer Setup navigating and selecting 64 restoring factory settings 65 starting 64 computer specifications 77 connectors power 5 6 D display specifications 77 78 display assembly removal 44 sub...

Страница 98: ...y module shield removal 39 memory modules removal 39 spare part numbers 39 microphone location 8 product description 2 microphone mute light identifying 11 model name 1 multimedia card reader product description 2 mute light identifying 11 N Near Field Communications NFC tapping area and antenna identifying 10 nonvolatile memory 80 O OLED module illustrated 22 removal 50 spare part number 22 50 op...

Страница 99: ...25 27 storage product description 2 support information 32 Sure Start using 67 system board illustrated 20 removal 56 spare part numbers 20 56 system fan removal 43 spare part number 43 system memory removing personal data from volatile 80 system restore 69 system restore point creating 68 T top cover keyboard illustrated 17 18 spare part numbers 17 18 62 touchpad illustrated 19 removal 61 setting...

Страница 100: ...removal 41 spare part numbers 19 41 WLAN module antenna removal 53 spare part numbers 54 WLAN module shield removal 41 57 spare part number 19 41 57 workstation guidelines 25 94 Index ...

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