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Contact Information
Country of Purchase
Horizon Hobby
Phone Number/Email Address
Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
2904 Research Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
877-504-0233
Sales
800-338-4639
European Union
Horizon Technischer Service
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
Limited Warranty
What this Warranty Covers –
Horizon Hobby, LLC, (Horizon) warrants to the original
purchaser that the product purchased (the “Product”) will be free from defects in
materials and workmanship at the date of purchase.
What is Not Covered –
This warranty is not transferable and does not cover (i)
cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse, negligence,
commercial use, or due to improper use, installation, operation or maintenance, (iii)
modification of or to any part of the Product, (iv) attempted service by anyone other
than a Horizon Hobby authorized service center, (v) Product not purchased from an
authorized Horizon dealer, or (vi) Product not compliant with applicable technical
regulations, or (vii) use that violates any applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER
WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S
INTENDED USE.
Purchaser’s Remedy –
Horizon’s sole obligation and purchaser’s sole and exclusive
remedy shall be that Horizon will, at its option, either (i) service, or (ii) replace, any
Product determined by Horizon to be defective. Horizon reserves the right to inspect
any and all Product(s) involved in a warranty claim. Service or replacement decisions
are at the sole discretion of Horizon. Proof of purchase is required for all warranty
claims. SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability –
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR
COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED
IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER
THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Further, in no event shall the liability of Horizon exceed the individual
price of the Product on which liability is asserted. As Horizon has no control over
use, setup, final assembly, modification or misuse, no liability shall be assumed nor
accepted for any resulting damage or injury. By the act of use, setup or assembly,
the user accepts all resulting liability. If you as the purchaser or user are not prepared
to accept the liability associated with the use of the Product, purchaser is advised to
return the Product immediately in new and unused condition to the place of purchase.
Law –
These terms are governed by Illinois law (without regard to conflict of law
principals). This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. Horizon reserves the right to change or modify
this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services –
Your local hobby store and/or place of
purchase cannot provide warranty support or service. Once assembly, setup or use
of the Product has been started, you must contact your local distributor or Horizon
directly. This will enable Horizon to better answer your questions and service you in
the event that you may need any assistance. For questions or assistance, please visit
our website at www.horizonhobby.com, submit a Product Support Inquiry, or call the
toll free telephone number referenced in the Warranty and Service Contact Information
section to speak with a Product Support representative.
Inspection or Services –
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in, please use the Horizon Online
Service Request submission process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional protection. Ship via a carrier
that provides tracking and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at our facility. An Online
Service Request is available at http://www.horizonhobby.com/content/service-center_
render-service-center. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions for submitting your
product for service. When calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
NOTICE:
Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo
battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements –
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date. Provided warranty conditions
have been met, your Product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service –
Should your service not be covered by warranty, service
will be completed and payment will be required without notification or estimate of the
expense unless the expense exceeds 50% of the retail purchase cost. By submitting
the item for service you are agreeing to payment of the service without notification.
Service estimates are available upon request. You must include this request with your
item submitted for service. Non-warranty service estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for return freight. Horizon accepts
money orders and cashier’s checks, as well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to Horizon for service, you are agreeing to
Horizon’s Terms and Conditions found on our website http://www.horizonhobby.com/
content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country
of use and ownership. If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible for arranging return
shipment of the un-serviced Product, through a carrier of the sender’s
choice and at the sender’s expense. Horizon will hold non-compliant
Product for a period of 60 days from notification, after which it will be
discarded.
10/2015
