
IF2 Network Reader User Guide
53
Problems With Connectivity
When troubleshooting problems with connectivity, make sure you know and under-
stand these network-specific items:
•
TCP/IP settings
•
COM port settings for serial connections
You should also make sure all physical network connectors and cables are in good
working order.
Connectivity Problems and Solutions
Call Customer Support
You may need to call support if you have problems operating the IF2. Before call-
ing, be sure you can answer the following questions:
•
What kind of network are you using?
•
What were you doing when the error occurred?
•
What error message did you see?
•
What is your RFID reader’s serial number?
•
Can you reproduce the problem?
•
What versions of IF2 and RFID software are you using? For help, see
.
www.honeywellaidc.com/locations
.
Problem
Solution
You cannot connect to the IF2
using the serial port.
1 Verify that you are using a null-modem cable to connect
to the desktop PC.
2 Verify that you are communicating through the correct
serial port.
3 Verify that your PC is set to 115200, N, 8, 1, no flow
control.
You cannot connect to the IF2
using a web browser.
1 Verify that you have the correct IP address for the IF2.
2 If you access the Internet through a proxy server, be sure
you have added the IP address of the IF2 to the
Exceptions list.
You cannot load a security
certificate.
You must use a secure web browser connection to load
certificates. For help, see
"Use the Web Browser Interface" on
.
You have assigned a static IP
address to the IF2 but cannot
connect to the IF2 over your
network.
Make sure that DHCP is disabled and that your TCP/IP
parameters are set correctly. For help, see
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