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Known issues

gtap.genetec.com | Honeywell Galaxy Control Panel Integration Guide 5.2

7

EN.550.007-V5.2.C4(3) | Last updated: March 11, 2014

Known issues

Galaxy Dimension control panel integration includes the following known issues.

Limitations

Galaxy Dimension control panel integration includes the following known limitations.

Issue

Description

82756

Some intrusion detection events are not supported in Security Center 5.2.

Limitation

Description

55922

If an input is triggered from Security Center (from triggered intrusion alarm or the
heartbeat monitoring feature), the input settings are overwritten with the values
configured in Security Center.

Workaround:

Make sure the input configuration is the same in Security Center as on

the control panel.

57661

The Galaxy Dimension control panel does not respond well to multiple input triggers
that occur within one second of each other. As a result, you may lose your connection to
Security Center.

Workaround:

Don’t trigger more than one input at a time.

56703

When you create custom events for the intrusion detection panel, the event list in the

Intrusion detection unit events

task in Security Desk is not automatically updated.

Workaround:

Delete the Intrusion detection unit events task, and create a new task.

56828

Delay Arming (master/perimeter) is not supported.

57040

For some input functions such as "Final" and "Intruder", the Galaxy Dimension control
panel does not send notifications to Security Center when the input state changes from
"Normal" to "Active". Therefore, these inputs should not be used for virtual zones.
Please note that not all inputs functions have been tested, there may be others that
behave in the same manner.

57484

Offline logs are not supported.

57485

Security Center does not support the Galaxy configuration “Re-ordering of the on-
board RIO, SW3, dip-switch 8”.

57491

When an expansion module is connected or disconnected from the Galaxy Dimension
panel, you are not notified of the corresponding input and output states in Security
Center.

57492

The Intrusion Manager role cannot report the “Entry delay started” control panel event.

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Содержание Galaxy Dimension series

Страница 1: ...Honeywell Galaxy Control Panel Integration Guide 5 2 Click here for the most recent version of this document ...

Страница 2: ...vision and may not reflect the product at all times in the future In no event shall Genetec Inc be liable to any person or entity with respect to any loss or damage that is incidental to or consequential upon the instructions found in this document or the computer software and hardware products described herein The use of this document is subject to the disclaimer of liability found in the end use...

Страница 3: ... SR4 6 What s new in 5 2 SR3 6 What s new in 5 2 GA 6 Resolved issues for 5 2 SR4 6 Resolved issues for 5 2 SR3 6 Resolved issues for 5 2 GA 6 Known issues 7 Limitations 7 Supported Honeywell Galaxy devices 8 Supported number of devices and entities 9 Supported features 9 Chapter 3 Configuring Galaxy Dimension control panels in Security Cen ter Configuration overview 14 Preconfiguration checklist ...

Страница 4: ...s 24 Map inputs to intrusion detection areas 27 Set the time zone 29 Create custom event mappings 30 Configuring the heartbeat connection 30 Configure the heartbeat connection on the control panel 30 Configure the heartbeat connection in Security Center 31 Map intrusion detection areas to cameras 33 Map Galaxy panel events to Security Center actions 34 Appendix A SIA event types Index 43 Where to ...

Страница 5: ...e Where to find product documentation on page 45 and the Honeywell Galaxy Dimension Installer Manual found in the Documentation Controllers folder of your Security Center installation package It assumes you are familiar with the following Security Center 5 2 systems Configuration and use of Honeywell Galaxy intrusion devices This guide is organized into the following sections Chapter 1 Introductio...

Страница 6: ...ction describes the main features of integrating Honeywell Galaxy Dimension series control panels in Security Center and how the integration works This section includes the following topics Understanding Galaxy Dimension control panel integration on page 2 How Galaxy Dimension control panel integration works on page 3 How Honeywell Galaxy terminology is used in Security Center on page 4 ...

Страница 7: ...ion area state changes in real time in Security Desk For more information about monitoring intrusion detection areas see Monitoring events in the Security Desk User Guide Receive live notifications on input state changes in Security Desk For more information about monitoring intrusion detection units see Monitoring events in the Security Desk User Guide Manually arm and disarm the intrusion detect...

Страница 8: ...ter using the Intrusion Manager role The Intrusion Manager role receives events from the control panel over an IP network reports them live in Security Desk and logs them in a database for future reporting The role also relays user commands to the control panel such as arming and disarming the intrusion detection areas and triggers the outputs connected to the panel through event to actions for ex...

Страница 9: ...tion unit Group A group of zones configured on the control panel that specify a physical area such as a floor of a building These groups can be monitored and armed in Security Desk Intrusion detection area Zone Inputs for devices such as glass break detectors motion sensors temperature sensors etc that are connected to the control panel input Zone function The zone s function such as monitoring in...

Страница 10: ...SR4 as well as resolved issues known issues and limitations This section includes the following topics What s new in 5 2 SR4 on page 6 What s new in 5 2 SR3 on page 6 What s new in 5 2 GA on page 6 Resolved issues for 5 2 SR4 on page 6 Resolved issues for 5 2 SR3 on page 6 Resolved issues for 5 2 GA on page 6 Known issues on page 7 Limitations on page 7 Supported Honeywell Galaxy devices on page 8...

Страница 11: ...A events mapped to Security Center SIA events sent from the Galaxy Dimension control panel are mapped as custom events in Security Center For a list of SIA events and how they are mapped in Security Center see Appendix A SIA event types on page 36 IP communication Security Center can now communicate with the Galaxy Dimension control panel using an IP connection with the Honeywell Galaxy Ethernet M...

Страница 12: ...karound Don t trigger more than one input at a time 56703 When you create custom events for the intrusion detection panel the event list in the Intrusion detection unit events task in Security Desk is not automatically updated Workaround Delete the Intrusion detection unit events task and create a new task 56828 Delay Arming master perimeter is not supported 57040 For some input functions such as ...

Страница 13: ...s not report which input triggered the event 82756 Some intrusion detection events are not supported in Security Center 5 2 A list of supported events will be available soon please check the latest version of the Honeywell Galaxy Control Panel Integration Guide Limitation Description Model Device Firmware Certification A234 RS 232 Lead Kit Certified C072 Rio Expander module Certified CP037 Keypad ...

Страница 14: ...outputs Per server 10 5200 5200 2600 Per Directory 200 10400 10400 52000 Feature Supported Serial connection Yes RS 232 serial connection Yes TCP IP connection Yes with Galaxy Ethernet Module E080 4 Data encryption over TCP IP No Authentication between control panel and server Yes Input bypass Yes report only Arm disarm from Security Center Instant arming disarming Yes Delayed arming No Use contro...

Страница 15: ...ust link manually Download Offline logs automatically on connection See limitation 57484 Clear offline logs manually No Trigger alarms on the control panel from Security Center Yes Create custom Security Center events tied to panel pin events Yes Monitor Security Center Server connection from the control panel Yes Intrusion detection unit events Unit connected Yes Unit Lost Yes AC fail Yes Battery...

Страница 16: ...tarted No Intrusion alarm activated Yes Intrusion detection area states Master armed Yes Perimeter armed Yes Disarmed Yes Ready to arm Yes Intrusion alarm active Yes Input supervision trouble Yes Arming countdown No Entry delay No Arming commands Instant master arm Yes Delayed master arm See limitation 56828 Instant perimeter arm Yesa Delayed perimeter arm See limitation 56828 Forced arm No Live i...

Страница 17: ...port live online offline control panel status changes on expansion modules See limitation 57491 Synchronize time zone automatically from the control panel value Must synchronize manually a If an intrusion detection area is master armed and you want to perimeter arm it you must first disarm the area and then perimeter arm it Feature Supported ...

Страница 18: ...plains how to configure Galaxy Dimension control panels for use in Security Center This section includes the following topics Configuration overview on page 14 Preconfiguration checklist on page 15 Create the Intrusion Manager role on page 19 Create the Intrusion detection unit on page 21 Configuring the intrusion detection unit on page 23 Map Galaxy panel events to Security Center actions on page...

Страница 19: ...role on page 19 5 Create the Galaxy Dimension control panel as an intrusion detection unit in Security Center Create the Intrusion detection unit on page 21 6 Configure the intrusion detection unit basic properties for example activating the inputs outputs and intrusion detection areas to monitor Configure intrusion detection unit properties on page 24 7 Map inputs to intrusion detection areas so ...

Страница 20: ...ction units you want to control For more information about licensing see Technical support on page 46 Secure your network Best practice It is recommended that the Galaxy Dimension control panel and the Security Center Intrusion role run on a secure network Configure the control panel for RS 232 communication If your Security Center server is in a remote location and you want to communicate with th...

Страница 21: ...xy Dimension Installer Manual 3 Create the Account Number Account No The account number must be a unique number that identifies the site It can have up to six digits Best practice Do not start the account number with a zero For more information about creating an account number see 56 6 3 Account No in the Honeywell Galaxy Dimension Installer Manual 4 Configure the Comms Setup The RS 232 port seria...

Страница 22: ...4 Security Industries Association in the Honeywell Galaxy Dimension Installer Manual 3 Using a keypad on your control panel set the trigger event status to On 4 Repeat step Step 3 for each trigger event 5 Set the destination IP address and Port number of Security Center By default the Security Center port number is 10002 For more information about configuring the Primary IP s IP address and port n...

Страница 23: ...taller Manual Set the access Mode to Direct Access Setting the Mode to Direct access allows Security Center to initiate the remote connection with the control panel For more information see 56 4 3 2 Mode in the Honeywell Galaxy Dimension Installer Manual 10 For the SIA Control option enter the IP address of the computer sending SIA events Set this option so the SIA controls sent from the control p...

Страница 24: ...eating a role Intrusion Manager window opens 3 On the Specific info page do the following a From the Server drop down list select the server assigned to this role b Enter the name of the data server c Enter the database name for example IntrusionDetection d Click Next 4 On the Basic information page do the following a Type the Entity name Intrusion Manager b Optional Type a description for the rol...

Страница 25: ...correct click Create or click Back to modify your settings When the role is created the following message appears The operation was successful 6 Click Close The Intrusion Manager role appears in your entity browser For more information about configuring Intrusion Manager role properties see Intrusion Manager in the Security Center Administrator Guide You can access this guide by clicking F1 in Con...

Страница 26: ...it window opens 3 In the Basic Information page do the following a Type the Entity name Intrusion unit b Optional Type a description for the entity c Select a Partition for the entity Partitions are logical groupings used to control the visibility of entities Only users with permission to that partition can view or modify the entity d Click Next 4 From the Intrusion sion Manager drop down list in ...

Страница 27: ...the COM port on your computer must match the communication settings you configured on the panel in Step 4 of Configure the control panel for RS 232 communication on page 15 7 In the Account number field type the account number username you configured on the control panel in Step 3 of Configure the control panel for RS 232 communication on page 15 or Step 6 of Configure the control panel for IP com...

Страница 28: ...usion events and alarms from the Galaxy Dimension control panel in Security Desk you need to configure the intrusion detection unit panel in Config Tool This section includes the following topics Configure intrusion detection unit properties on page 24 Map inputs to intrusion detection areas on page 27 Set the time zone on page 29 Create custom event mappings on page 30 Configuring the heartbeat c...

Страница 29: ...nputs to receive intrusion alarms and connect keypads to intrusion detection areas 1 From the Home page in Config Tool open the Intrusion detection task 2 Under the Intrusion Manager role in the entity tree select the intrusion detection unit to configure and click the Properties tab NOTE The Interface type Account number and Remote user code fields were configured when you created the intrusion d...

Страница 30: ... Galaxy Dimension Installer Manual b From the Intrusion alarm input drop down list assign an input to the intrusion detection area If the Trigger intrusion alarm action is triggered on that intrusion detection area from Security Desk the input you select is activated and can initiate another action on the panel depending on your panel configuration IMPORTANT The input you select must already be pa...

Страница 31: ...umn type the keypad address The keypad address is assigned on the keypad itself For more information about assigning a keypad address see Option 58 Keypad in the Honeywell Galaxy Dimension Installer Manual c From the drop down list in the intrusion detection areas column select an intrusion detection area group to connect the keypad to d Repeat Step a to Step c for every peripheral you want to map...

Страница 32: ...example if an area is master armed and an intrusion event occurs you will only know which input triggered the event To know where the input is located you need to map the inputs to intrusion detection areas groups Before you begin Activate the inputs and the intrusion detection areas to monitor in the intrusion detection unit Properties tab See Configure intrusion detection unit properties on page...

Страница 33: ...uring groups on your control panel see 52 10 Group in the Honeywell Galaxy Dimension Installer Manual 7 From the Input function drop down list select the input function IMPORTANT Every intrusion detection area and input has a specific function on the control panel For example inputs can be used to monitor entry intruders exit etc You need to set the same input function in Security Center as on the...

Страница 34: ...the Honeywell Galaxy Dimension Installer Manual 9 Click OK and click Apply Set the time zone You can set the time zone for the intrusion detection unit control panel in the Location tab 1 From the Intrusion detection task in Config Tool select the intrusion detection unit to configure and click the Location tab 2 From the Time zone drop down list select the time zone for the unit NOTE The Latitude...

Страница 35: ... server and the control panel When this feature is enabled the Intrusion Manager role sends messages to the panel every 30 seconds If the Security Center server goes down the control panel stops receiving messages from the Intrusion Manager and an action is triggered on the panel for example notifying a third party such as a central station When no input is selected this feature is disabled To ena...

Страница 36: ...rs another link For information about creating links on your control panel see Option 54 Links in the Honeywell Galaxy Dimension Installer Manual 3 Create a second link from the latch timer to input 2 Set the Link Source as the latch timer Set the Link Destination as input 2 Configure the heartbeat connection in Security Center 1 From the Intrusion detection task in Config Tool select the intrusio...

Страница 37: ...In the dialog box that opens from the Intrusion detection areas drop down list select an intrusion detection area to map to the input IMPORTANT The intrusion detection area must be the same group the input is part of on the control panel For more information see 52 10 Group in the Honeywell Galaxy Dimension Installer Manual 13 From the Input function drop down list select 26 Log or the function yo...

Страница 38: ...associate cameras to intrusion detection areas so that when they are viewed in Security Desk video is displayed instead of the intrusion detection area icon 1 From the Logical view task in Config Tool select the intrusion detection area to configure and click the Cameras tab 2 Click to add a camera 3 In the dialog box that opens select a camera and click OK The camera is added to the Camera list 4...

Страница 39: ...ger output action 1 From the Home page in Config Tool open the System task 2 Click the General settings view and click the Actions page 3 In the Actions page click 4 In the Entity type page select Intrusion detection unit or Intrusion detection area and click Next 5 In the Source page select a unit or area and click Next 6 In the Event page select an event The default schedule is Always If necessa...

Страница 40: ...tional information required about the action EXAMPLE If you select the Trigger output action you must select the output pin to trigger and its output behavior 9 Click Next 10 On the Creation summary page do the following a Verify the information b If everything is correct click Create or click Back to modify the settings After the event to action is created the following message appears The Operat...

Страница 41: ...stored AC FAIL Module AC fail restored AR AC Restoral AC FAIL Module AC fail restored CU AC Control Unit AC restored AR AC Restoral CU AC Control Unit AC restored FUSE AUX1 Aux1 fuse restored AR AC Restoral FUSE AUX1 Aux1 fuse restored FUSE AUX2 Aux2 fuse restored AR AC Restoral FUSE AUX2 Aux2 fuse restored FUSE BELL Bell fuse restored AR AC Restoral FUSE BELL Bell fuse restored AT AC Trouble AC F...

Страница 42: ...arm BA Burglary Alarm INT ALARM Intruder Delay alarm INTRUDER Intruder zone alarm BA Burglary Alarm INTRUDER Intruder zone alarm MASK Mask zone alarm BA Burglary Alarm MASK Mask zone alarm PRT ENTRY Part entry zone alarm BA Burglary Alarm PRT ENTRY Part entry zone alarm SEC FINAL Secure final zone alarm BA Burglary Alarm SEC FINAL Secure final zone alarm SECURITY Security zone alarm BA Burglary Al...

Страница 43: ...one type restored INT ALARM Intruder Delay restored BR Burglary Rest INT ALARM Intruder Delay restored INTRUDER Intruder zone restored BR Burglary Rest INTRUDER Intruder zone restored MASK Mask zone restored BR Burglary Rest MASK Mask zone restored PRT ENTRY Part entry zone restored BR Burglary Rest PRT ENTRY Part entry zone restored SEC FINAL Secure final zone rest BR Burglary Rest SEC FINAL Secu...

Страница 44: ...arm after alarm CP Auto Closing REARM Rearm after alarm CR Recent Close RECEN SET Previous alarm was within 5 mins of set CR Recent Close RECEN SET Previous alarm was within 5 mins of set CT Late to Open TIMEOUT Entry timeout CT Late to Open TIMEOUT Entry timeout DG Acces Granted LEGAL CD Legal code entered DG Acces Granted LEGAL CD Legal code entered FA Fire Alarm FIRE Fire zone alarm FA Fire Ala...

Страница 45: ...ine fail rest LT Line Trouble LINE FAIL Mod Tel line fail trouble LT Line Trouble LINE FAIL Mod Tel line fail trouble LINE FAIL Zone Tel line fail trouble LT Line Trouble LINE FAIL Zone Tel line fail trouble OG Open Area KSW UNSET Keyswitch part unset OG Open Area KSW UNSET Keyswitch part unset UNSET Part Unset OG Open Area UNSET Part Unset OP Open Report KSW UNSET Keyswitch unset OP Open Report K...

Страница 46: ...ce on zone PT Panic Trouble LOW RES Low resistance on zone TA Tamper Alarm AUX TAMP Auxilary Tamper alarm TA Tamper Alarm AUX TAMP Auxilary Tamper alarm BELL TAMP Bell Tamper zone alarm TA Tamper Alarm BELL TAMP Bell Tamper zone alarm LID TAMP Lid Tamper alarm TA Tamper Alarm LID TAMP Lid Tamper alarm MISSING Missing module alarm TA Tamper Alarm MISSING Missing module alarm TAMP O C Tamper open ci...

Страница 47: ...stored TR Tamper Restor TAMPER Tamper zone restored YR Sys Batt Rest BATT LOW Battery Low restored YR Sys Batt Rest BATT LOW Battery Low restored CU BATT Control unit batt restore YR Sys Batt Rest CU BATT Control unit batt restore FUSE A2P NFA2P Fuse restored YR Sys Batt Rest FUSE A2P NFA2P Fuse restored LOW VOLTS Module Low Volts rest YR Sys Batt Rest LOW VOLTS Module Low Volts rest YT Sys Batt T...

Страница 48: ...om events 30 event to actions 34 intrusion detection unit 21 Intrusion Manager role 19 custom event creating 30 D demo license acquiring 46 devices number supported 9 document information ii documentation See production documentation duress events configuring 25 E entities number supported 9 ethernet module configuring 17 events creating custom events 30 event to actions creating 34 G Galaxy Dimen...

Страница 49: ...ntrusion detection areas 27 peripherals 24 N network diagram 3 O output activating 24 P peripherals mapping 24 product documentation about 45 properties configuring 24 R RS 232 communication port configuring on panel 15 S Security Center how it works with Galaxy Dimension panels 3 mapping alarms to control panel events 34 selecting input functions 27 input types 27 setting time zone 29 supported n...

Страница 50: ...load link to the latest version of the document Genetec Technical Assistance Portal GTAP The latest version of the documentation is available from the GTAP Documents page Note you ll need a username and password to log on to GTAP Help Security Center client and web based applications include help which explain how the product works and provide instructions on how to use the product features Patrol...

Страница 51: ...able from the About button in your client application and your SMA contract number if applicable ready Licensing For license activations or resets please contact GTAC at https gtap genetec com For issues with license content or part numbers or concerns about an order please contact Genetec Customer Service at customerservice genetec com or call 1 866 684 8006 option 3 If you require a demo license...

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