THM6000R7001 RedLINK™ Internet Gateway
3
33-00250EFS—03
LED Behavior
Power LED
Solid Green:
The Gateway is powered
Internet LED
Solid Red:
No Ethernet Connection (cable disconnected
or Ethernet connection error)
Solid Amber:
Ethernet Connection Detected (cable
connected and Gateway is retrieving the IP address)
Blinking Amber:
Acquiring DHCP
Blinking Green:
Data Exchange with TCC
Solid Green:
Normal, Connected to TCC
Notes
The RedLINK Internet Gateway (RIG) pings a specific server approximately every 5 sec-
onds. The RIG waits for up to 15 seconds for a response. If there is no response, then the
ping action failed.
• RIG will try different servers. If at least one can be reached, the Internet LED will be
solid green.
• RIG will flash red at 1Hz if it cannot ping all servers.
• RIG will work with the server it can reach, but will regularly ping servers that didn't
give a response to see if the connection is restored.
• If there is a continuous ping error to the servers, RIG will release the IP and capture it
again. The Internet LED will be amber during this time.
RedLINK LED
Off:
The Gateway is not connected to the RedLINK system
Green (flashing):
The Gateway is connecting to the RedLINK system
Green:
The Gateway is connected to the RedLINK system
Red:
The RedLINK Internet Gateway is not communicating with the RedLINK system.
RedLink Internet Gateway Checklist
❑
Power Cable is Connected
❑
Green Power Light is On
❑
Ethernet Cable is Connected
❑
Internet Light is On
❑
Gateway is Connected to the RedLINK system
❑
RedLINK Green LED is On
❑
Gateway is Registered to www.mytotalconnectcomfort.com
INTERNET
POWER
REDLINK
M36570A
