110 |
| 111
CUSTOMER INFORMATION
CUSTOMER INFORMATION
Learn about information specific to you as a Honda customer and how to get help.
Frequently Asked Questions/Troubleshooting
Below are some frequently asked questions and troubleshooting items that you may
have about the vehicle.
Q:
Why doesn’t the vehicle start when I press the ENGINE START/STOP button?
A:
The brake pedal must be pressed to start the engine.
Q:
What is the AUTO* setting on my headlight lever?
A:
When in the AUTO position, the vehicle’s exterior lights will automatically turn
on or off depending on the ambient lighting.
Q:
After my battery was disconnected or went dead, the audio system is asking for
a code. Where do I find this?
A:
In most cases, you do not need to enter a code. Turn on the vehicle and the
audio system, and press and hold the power button until the system reactivates.
Q:
Why can’t I operate Pandora
®
through the audio system?
A:
Audio may be streaming through
Bluetooth
®
Audio. Make sure Pandora mode
is selected and the phone cable is properly connected to the USB adapter.
Some phones may prompt you to “Allow” a connection.
Q:
Is my phone compatible with Bluetooth features?
A:
Visit
handsfreelink.com
(U.S.) or
handsfreelink.ca
(Canada) to check phone
compatibility for
Bluetooth
®
Audio,
Bluetooth
®
HandsFreeLink
®
, and SMS text
messaging.
Q:
Every time I press the Talk button, the system gives me voice prompts. Can I turn
these off?*
A:
From the HOME screen, select Settings. Select System, then select Voice
Prompt. Select Off.
Q:
Why can’t I select an item using the or touchscreen?
A:
To prevent driver distraction, certain items are limited or inoperable while the
vehicle is moving. Use voice commands or pull over to select the items.
Q:
Where can I find the vehicle identification number (VIN)?
A:
Check the label on the driver’s doorjamb.
CUSTOMER INFORMATION
*if equipped
Contact Us
Honda dealer personnel are trained professionals. They should be able to answer
all your questions. If you encounter a problem that your dealership does not solve
to your satisfaction, please discuss it with the dealership’s service manager or
general manager. If you are dissatisfied with the decision made by the dealership’s
management, contact Honda Automobile Customer Service.
U.S. owners
American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Blvd.
Mail Stop 500-2N-7A
Torrance, CA 90501-2746
Tel: (800) 999-1009
In Puerto Rico and
the U.S. Virgin Islands
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
When you call or write, please give us the following information:
• Vehicle Identification Number
• Date of purchase
• Odometer reading of your vehicle
• Your name, address, and telephone number
• A detailed description of the problem
• Name of the dealer who sold the vehicle to you
Canadian owners
Honda Canada, Inc.
Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888) 946-6329
Fax: (877) 939-0909
e-mail: [email protected]
