8
Troubleshooting
ISSUE
CAUSE AND POSSIBLE SOLUTION
Motor Does Not Run
Motor has not been calibrated. Motor will not run unless upper, lower and custom limits are
set. Download the free App or use the optional remote control to calibrate the motor.
Battery may be low. Charge using provided adaptor.
Error with module. Contact customer service.
Endcap Button Does Not Work
Endcap wire not firmly plugged into motor module. Double check connection.
Battery may be low. Charge using provided adaptor.
Motor Runs but Shade Does Not Move
Output shaft may not be correctly inserted into spool. Double check to see that the motor
module is correctly inserted into the shade.
Shade may be broken. Replace the shade.
Motor Module clutch slipping prematurely. Contact customer service.
Endcap LED is Flashing Red
Error with module. Contact customer service.
Shade was manually pulled and re-calibration is required.
Battery is low. Charge using provided adaptor.
Remote or Smartphone app not connecting to
motor module
Battery may be low. Charge using provided adaptor.
A different Smartphone or remote control may already be connected.
Ensure that your Smartphone or remote control has
BLUETOOTH
®
wireless technology
priority.
Operation (Extension Cords)
When using a product at a considerable distance from a power
source, be sure to use an extension cord that has the capacity
to handle the current the product will draw (0.3A). Do not use an
extension cord less than 18 gauge. An undersized cord will cause a
drop in line voltage, resulting in overheating and loss of power. Only
round jacketed cords listed by Underwriter’s Laboratories (UL) should
be used.
Before using any extension cord, inspect it for loose or exposed wires
and cut or worn insulation.
WARNING:
Make sure extension cord is located so that it will
not be stepped on, tripped over, come in contact with sharp
edges or moving parts or otherwise subjected to damage or
stress. This will reduce the risk of accidental falls, which could
cause injury, and damage to the cord, which could result in
electric shock.
WARNING
: Check extension cords before each use. If
damaged replace immediately. Never use a product with a
damaged cord since touching the damaged area could cause
electrical shock resulting in serious injury.
