Doc.ID. HMSI-168-92
Netbiter EasyConnect
Doc.Rev. 2.10
Chapter 13
13. FAQ & Troubleshooting
13.1 Frequently Asked Questions
Q: What Can I Do if I Have Lost my Activation Code?
Please contact your local support channel and send us the MAC address for your Netbiter Gateway. We
will provide you with the activation code.
Q: How Many Characters Can an SMS Message Contain?
An SMS text message can contain 70 characters. The standard SMS length is 160 characters, but because
of the included language support (e.g. Cyrillic), this is limited to 70 characters.
Q: Which GPS Receiver Should I Connect to Netbiter EasyConnect EC220 or Net-
biter EasyConnect EC250?
The GPS unit should support the NMEA protocol version 3, as well as GGA and RMC messages. It
should communicate on an RS-232 interface at baud rates 1200-115200 bps.
Q: How Many Modbus Devices can be Connected to a Netbiter Gateway?
For Netbiter EasyConnect EC220, 16 devices can be connected. For all other EasyConnect models, 32
devices can be connected.
Q: How Many Parameters Can be Logged and Used for Alarms in a Netbiter Gate-
way?
Netbiter EasyConnect EC220 supports 16 log parameters and 16 alarm parameters.
Netbiter EasyConnect EC150 and Netbiter EasyConnect EC250 support 64 log parameters and 64
alarms.
Netbiter EasyConnect EC350 supports 128 log parameters and 128 alarms.
Q: How Much Data Traffic is Generated?
This is dependent on how many pages you view and if these pages have images. A short estimate using
a list of common operations is provided here:
Operations:
• Login
• open page with image
• refresh values 5 times
• open log page
• download log file (600x3 values, 23kB)
These operations will generate approximately 450kB data traffic. Using a subscription that includes 1GB
data, this could be done 2000 times per month.
