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Troubleshooting
Q: My Mount Hub Pro does not operate at all.
A: Ensure that you have connected the device to an appropriate power supply.
(12v centre positive)
See ‘Connecting the Device’ earlier in this document.
Disconnect and Reconnect the device. Also ensure that the 15amp fuse has not
blown, see below.
Q: Fuse Replacement.
A: The 15 amp protection fuse may have blown. This fuse is located inside the
cigar plug which connects to the power outlet. Procure a suitable replacement
from your local electrical retailer (or contact Hitecastro). To replace unscrew the
silver colored knurled ring at the tip of the cigar plug. Remove this taking care not
to lose the tip inside the knurled ring. You will be able to remove the fuse inside
and fit a replacement. Replace the knurled ring and tip carefully. When fitted
correctly you should be able to push the tip in slightly with a firm press of your
thumb.
Q: My MHP appears to operate properly but my heater tapes are not getting
warm.
A: Note that heater tapes are not designed to get very warm. In fact when
operated properly they may not even feel warm to the touch. In any case check
that the heater tapes are plugged in securely. Dew heater tapes may also be
quite fragile. Ensure that the tape is not damaged in any way according to the
procedure advised by the tape manufacturer.
If you feel confident to do so you may measure the voltage of your heater output
with a good quality voltmeter. With the heater output turned up full you should
be able to measure a voltage corresponding to the full output voltage of your
power supply. This voltage will decrease as the corresponding knob is decreased
and will read close to 0v when turned fully anticlockwise. Take care not to create
a short circuit by creating a direct connection between the positive and negative
output on any channels. This may result in damage to your power supply. Do not
undertake this procedure unless you are qualified to do so.
Q I click ‘Connect’ but nothing happens
